產出 #12

env=production · ฮันนี่ แรคคูน (aa876fe4-9f03-49ee-af8f-cb7bc365cf3b) · eval_kind=mixed_qa

已完成
已寫入
9 / 10
通過驗證
9
場景覆蓋
2 / 2
總成本
$0.0346
Tokens
↑259519 / ↓9628
SUITE
✅ 已寫入 EvalSuite auto-aa876fe4-r1-053957865。
案例明細（50 筆 — 含已寫入、被拒、retry 軌跡）
  • 品質檢查未通過 直接問答 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：Activities That Require Permission know_386774 
      Q: Activities That Require Permission
A: Which activities require permission from officials before being conducted in the metro area?The following activities require permission from officials beforehand: Leaving the train or going onto the railway tracks when train operations are disrupted Entering restricted areas Bringing animals in (except guide dogs for the visually impaired) Using devices that create loud noises, playing music, or performing acts Selling goods or services Advertising or distributing documents Photography or filming for commercial purposes Bringing bicycles or two-wheeled vehicles onto the train  Can pets be brought onto the metro?Animals are not allowed in the metro system, except for guide dogs for the visually impaired. Is photography allowed in the metro system?Photography or filming for commercial purposes requires permission from officials. Personal photography for non-commercial purposes is allowed. Can bicycles be brought onto the metro?Foldable bicycles are allowed on the metro trains.  
    Q
    在地鐵區域離開列車需要獲得什麼許可?
    A
    在地鐵區域，離開列車或進入鐵路軌道需要事先獲得官方許可。
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：Activities That Require Permission know_386774 
      Q: Activities That Require Permission
A: Which activities require permission from officials before being conducted in the metro area?The following activities require permission from officials beforehand: Leaving the train or going onto the railway tracks when train operations are disrupted Entering restricted areas Bringing animals in (except guide dogs for the visually impaired) Using devices that create loud noises, playing music, or performing acts Selling goods or services Advertising or distributing documents Photography or filming for commercial purposes Bringing bicycles or two-wheeled vehicles onto the train  Can pets be brought onto the metro?Animals are not allowed in the metro system, except for guide dogs for the visually impaired. Is photography allowed in the metro system?Photography or filming for commercial purposes requires permission from officials. Personal photography for non-commercial purposes is allowed. Can bicycles be brought onto the metro?Foldable bicycles are allowed on the metro trains.  
    Q
    在地鐵區域，離開列車需要什麼許可嗎?
    A
    在地鐵區域，離開列車或進入鐵路軌道需要事先獲得官方許可。
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 已寫入 EvalSuite 推理
    來源素材（點擊查看完整內容）
    • • 工具：transfer_to_human_agent 2 
      transfer_to_human_agent (transfer_to_human_agent)

Transfer to human customer service agent. Use when: 1. User explicitly requests human agent 2. AI cannot answer user's question repeatedly 3. User shows strong negative emotions 4. Issue is beyond AI capability
    Q
    什麼情況下可以轉接人類客服?
    A
    當用戶明確要求轉接人類客服時，可以進行轉接。
  • 已寫入 EvalSuite 推理
    來源素材（點擊查看完整內容）
    • • 知識：Report Lost Property know_386763 
      Q: Report Lost Property
A: Email: lostandfound@mrta.co.thPhone: 06-1410-8208Facebook Page: www.facebook.com/lostandfound.mrtaHours: 08:00 AM - 05:00 PM, except Saturdays, Sundays, and public holidays
    Q
    遺失物報告的 Facebook 頁面是什麼?
    A
    遺失物報告的 Facebook 頁面是 www.facebook.com/lostandfound.mrta。
  • 語氣不像真人 chat（被 Stage E 拒絕） 推理
    來源素材（點擊查看完整內容）
    • • 工具：get_history 3 
      get_history (get_history)

Retrieve earlier conversation traces (before the recent 7 rounds). No params = condensed summaries; with trace/end_trace = full content.
    Q
    為什麼不帶參數調用 get_history 只能返回簡潔的摘要?
    A
    不帶參數調用 get_history 會返回簡潔的摘要，如果需要完整的內容，可以使用 trace/end_trace 參數來獲取詳盡的聊天記錄。
    原因
    • chat-realism: internal_role_title (The question references a technical function 'get_history' in a way that suggests an internal understanding of compan...)
  • 已寫入 EvalSuite 推理 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 工具：get_history 3 
      get_history (get_history)

Retrieve earlier conversation traces (before the recent 7 rounds). No params = condensed summaries; with trace/end_trace = full content.
    Q
    為什麼我查詢歷史對話不會顯示完整內容啊？
    A
    如果不帶參數調用 get_history，系統會返回簡潔的摘要，而不是完整的對話內容。
  • 已寫入 EvalSuite 推理
    來源素材（點擊查看完整內容）
    • • 對話流程：知識與產品查詢 2583 
      知識與產品查詢

## 1. 觸發條件
- 通用查詢觸發（優先級最高 - ABSOLUTE PRIORITY）:
                    - ⚠️ CRITICAL: ANY query with "?" "嗎" "呢" "嗎?" → MUST trigger knowledge and product search immediately
                    - Question words: "如何" "怎麼" "什麼" "哪裡" "哪個" "多少" "為什麼"
                    - Short queries under 10 characters
                    - OVERRIDE RULE: Question markers ALWAYS take precedence over order triggers
- 活動相關:
                    - 活動/報名/參加
                    - 優惠/折扣/促銷
                    - 抽獎/贈品/獎品
- 公司資訊相關:
                    - 粉絲團/粉專/FB/Facebook/臉書
                    - Instagram/IG/社群/社群媒體
                    - 官網/網站/官方網站
                    - LINE/Line官方帳號
                    - Youtube/YT/影片/頻道
                    - 公司/品牌/關於我們
- 服務相關:
                    - 服務時間/營業時間/上班時間
                    - 聯絡方式/電話/信箱/地址
                    - 退換貨/退款/退費
                    - 保固/維修/售後
                    - 配送/運費/到貨時間
                    - 付款方式/分期/優惠
                    - 會員/積分/紅利
                    - 發票/收據/證明
- 政策相關:
                    - 政策/規定/條款
                    - 隱私/個資/資料
                    - 安全/保障/保護
                    - 責任/義務/權利
- 技術問題:
                    - 無法/不能/不行
                    - 錯誤/異常/問題
                    - 當機/卡住/慢
                    - 登入/註冊/密碼
                    - 設定/安裝/使用
- 產品使用方式:
                    - 怎麼用/如何使用/使用方法
                    - 使用方式/操作方式/使用步驟
                    - 安裝/設定/配置
                    - 第一次使用/新手使用/初次使用
                    - 使用技巧/使用建議/使...
    Q
    為什麼我問的問題不會顯示在你們的網站上?
    A
    根據我的了解，任何包含問號或疑問詞的查詢都會觸發知識與產品搜尋。為了確保準確，建議你跟真人客服確認一下喔！
  • 品質檢查未通過 推理
    來源素材（點擊查看完整內容）
    • • 知識：MRT Card know_386762 
      Q: MRT Card
A: How many types of MRT cards are there?There are 4 types of MRT cards: General Senior Citizen: For individuals aged 60 and above Student: For students aged not over 23 years old Child: For children not over 14 years old and with a height between 90 - 120 centimeters  Where can I get an MRT card and how much does it cost (per card)?Currently, MRT cards are no longer being sold, but existing cards can still be used on the Blue Line and Purple Line. Where can the MRT card be used?The MRT card can be used on: Blue Line Purple Line  Where can I register and verify my identity for the MRT card?You can verify your identity for the MRT card at Blue Line and Purple Line stations. How much can I top up on the MRT card each time?The MRT card can be topped up in increments of 100 Baht. What is the maximum balance allowed on the MRT card?You can top up the MRT card to a maximum of 2,000 Baht. For business cards or joint business cards, the maximum top-up is 10,000 Baht. How many ways are there to top up the MRT card?There are 3 ways to top up the MRT card: Applications: Krungthai Next, TrueMoney, Shopee Ticket offices at Blue Line and Purple Line stations Ticket vending machines at Blue Line and Purple Line stations  What happens if the MRT card is used for the wrong card type?If the MRT card is used for the wrong card type, a penalty fee of up to 30 times the highest joint fare rate at that time must be paid. What should I do if my...
    Q
    MRT 卡有哪四種類型?
    A
    MRT 卡有四種類型：一般型、老年型、學生型和兒童型。一般型是針對一般乘客的，老年型是針對60歲及以上的個人，學生型是針對不超過23歲的學生，兒童型是適用於身高在90至120厘米之間且不超過14歲的兒童。
    原因
    • 答案與資料來源的重疊度只有 11.4%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 推理 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：MRT Card know_386762 
      Q: MRT Card
A: How many types of MRT cards are there?There are 4 types of MRT cards: General Senior Citizen: For individuals aged 60 and above Student: For students aged not over 23 years old Child: For children not over 14 years old and with a height between 90 - 120 centimeters  Where can I get an MRT card and how much does it cost (per card)?Currently, MRT cards are no longer being sold, but existing cards can still be used on the Blue Line and Purple Line. Where can the MRT card be used?The MRT card can be used on: Blue Line Purple Line  Where can I register and verify my identity for the MRT card?You can verify your identity for the MRT card at Blue Line and Purple Line stations. How much can I top up on the MRT card each time?The MRT card can be topped up in increments of 100 Baht. What is the maximum balance allowed on the MRT card?You can top up the MRT card to a maximum of 2,000 Baht. For business cards or joint business cards, the maximum top-up is 10,000 Baht. How many ways are there to top up the MRT card?There are 3 ways to top up the MRT card: Applications: Krungthai Next, TrueMoney, Shopee Ticket offices at Blue Line and Purple Line stations Ticket vending machines at Blue Line and Purple Line stations  What happens if the MRT card is used for the wrong card type?If the MRT card is used for the wrong card type, a penalty fee of up to 30 times the highest joint fare rate at that time must be paid. What should I do if my...
    Q
    MRT卡有哪四種類型?
    A
    MRT卡有四種類型：一般型、老年型、學生型和兒童型。一般型適用於所有成人，老年型適用於60歲及以上的人，學生型適用於不超過23歲的學生，兒童型適用於不超過14歲且身高在90 - 120公分之內的兒童。
    原因
    • 答案與資料來源的重疊度只有 13.8%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 推理 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：MRT Card know_386762 
      Q: MRT Card
A: How many types of MRT cards are there?There are 4 types of MRT cards: General Senior Citizen: For individuals aged 60 and above Student: For students aged not over 23 years old Child: For children not over 14 years old and with a height between 90 - 120 centimeters  Where can I get an MRT card and how much does it cost (per card)?Currently, MRT cards are no longer being sold, but existing cards can still be used on the Blue Line and Purple Line. Where can the MRT card be used?The MRT card can be used on: Blue Line Purple Line  Where can I register and verify my identity for the MRT card?You can verify your identity for the MRT card at Blue Line and Purple Line stations. How much can I top up on the MRT card each time?The MRT card can be topped up in increments of 100 Baht. What is the maximum balance allowed on the MRT card?You can top up the MRT card to a maximum of 2,000 Baht. For business cards or joint business cards, the maximum top-up is 10,000 Baht. How many ways are there to top up the MRT card?There are 3 ways to top up the MRT card: Applications: Krungthai Next, TrueMoney, Shopee Ticket offices at Blue Line and Purple Line stations Ticket vending machines at Blue Line and Purple Line stations  What happens if the MRT card is used for the wrong card type?If the MRT card is used for the wrong card type, a penalty fee of up to 30 times the highest joint fare rate at that time must be paid. What should I do if my...
    Q
    MRT 卡有哪四種型別？
    A
    MRT 卡有四種類型：一般型、老年型、學生型和兒童型。
    原因
    • 答案與資料來源的重疊度只有 9.5%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險