產出 #231

env=production · IM Motor (85ebd775-68be-4a66-ac2b-2fcd652eaa25) · eval_kind=mixed_qa

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通過驗證
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1 個 scenario 未被任何 case 涵蓋：7363。可以重新派發、增加 N 來補。
SUITE
✅ 已寫入 EvalSuite auto-85ebd775-r1-053958840。
案例明細（4 筆 — 含已寫入、被拒、retry 軌跡）
  • 語氣不像真人 chat（被 Stage E 拒絕） 直接問答
    來源素材（點擊查看完整內容）
    • • 對話流程：Knowledge and Product Search 7363 
      Knowledge and Product Search

## 1. 觸發條件
- When user asks a question or makes an inquiry

統一處理知識庫查詢與產品資訊查詢，使用並發搜尋提供完整資訊

## 2. 資訊收集
### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
- query [text] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
- keywords_or_codes [text] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none

## 3. API 工具
1. search_unified — 統一搜尋知識庫、產品與網頁資料，支援自適應三通道智能排序

## 4. 回覆規則
- Informational questions → Answer with knowledge content only, do not proactively recommend products
When user explicitly requests recommendations → Provide only name, price, and key features
    Q
    你們的知識庫查詢和產品資訊查詢有什麼差別？
    A
    知識庫與產品查詢統一處理，透過並發搜尋提供完整資訊，沒有明顯的差別。
    原因
    • chat-realism: vague_meta (The question is vague and asks about company-wide distinctions rather than specific product details.)
  • 語氣不像真人 chat（被 Stage E 拒絕） 直接問答 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 對話流程：Knowledge and Product Search 7363 
      Knowledge and Product Search

## 1. 觸發條件
- When user asks a question or makes an inquiry

統一處理知識庫查詢與產品資訊查詢，使用並發搜尋提供完整資訊

## 2. 資訊收集
### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
- query [text] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
- keywords_or_codes [text] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none

## 3. API 工具
1. search_unified — 統一搜尋知識庫、產品與網頁資料，支援自適應三通道智能排序

## 4. 回覆規則
- Informational questions → Answer with knowledge content only, do not proactively recommend products
When user explicitly requests recommendations → Provide only name, price, and key features
    Q
    知識庫與產品查詢是怎麼運作的？
    A
    知識庫與產品查詢會統一處理，使用並發搜尋來提供完整資訊。
    原因
    • chat-realism: vague_meta (The question is vague and asks about company-wide operations rather than specific product details.)
  • 語氣不像真人 chat（被 Stage E 拒絕） 直接問答 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 對話流程：Knowledge and Product Search 7363 
      Knowledge and Product Search

## 1. 觸發條件
- When user asks a question or makes an inquiry

統一處理知識庫查詢與產品資訊查詢，使用並發搜尋提供完整資訊

## 2. 資訊收集
### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
- query [text] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
- keywords_or_codes [text] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none

## 3. API 工具
1. search_unified — 統一搜尋知識庫、產品與網頁資料，支援自適應三通道智能排序

## 4. 回覆規則
- Informational questions → Answer with knowledge content only, do not proactively recommend products
When user explicitly requests recommendations → Provide only name, price, and key features
    Q
    知識庫查詢和產品查詢的運作方式是什麼?
    A
    知識庫查詢與產品資訊查詢統一處理，使用並發搜尋來提供完整資訊。
    原因
    • chat-realism: vague_meta (The question is vague and asks about company-wide operations rather than specific product details.)
  • 已寫入 EvalSuite 直接問答
    來源素材（點擊查看完整內容）
    • • 對話流程：Transfer to Human Agent 7362 
      Transfer to Human Agent

## 1. 觸發條件
- When user requests to speak with a live agent, e.g.: live chat, real person, talk to agent

轉接真人客服的 Agent 情景

## 4. 回覆規則
- Transfer to live agent immediately
    Q
    要怎麼轉接到真人客服?
    A
    當用戶要求與真人客服交談時，會立即轉接到真人客服。