產出 #357

Product Recommendation

## 1. 觸發條件
- When a person ask type of product. 
When a person wants to be recommended a product
When a person have a issue that needs to fix

## 2. 資訊收集
### product — Product Category
- Product [text] (必填): Product Category
- Product Price [text] (必填): Price

## 3. API 工具
1. search_products — 根據使用者需求從產品庫中搜尋並推薦相關產品
2. search_knowledges — 從知識庫中搜尋與使用者查詢相關的知識
3. search_products_stock — 根據使用者需求呼叫電商 API 即時查詢商品資料，包含名稱、選項、價格、庫存等

## 4. 回覆規則
- Provide at least 2 products with a link to their webpages.

轉接真人客服

## 1. 觸發條件
- When user requests to speak with a live agent, e.g.: live chat, real person, talk to agent

轉接真人客服的 Agent 情景

## 4. 回覆規則
- Transfer to live agent immediately

知識與產品查詢

## 1. 觸發條件
- When user asks a question or makes an inquiry

統一處理知識庫查詢與產品資訊查詢，使用並發搜尋提供完整資訊

## 2. 資訊收集
### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
- query [string] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
- keywords_or_codes [array] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none

## 3. API 工具
1. search_unified — 進階統一搜尋：跨知識庫、產品與連結資料，支援自適應三通道重排序

## 4. 回覆規則
- Informational questions → Answer with knowledge content only, do not proactively recommend products
- When user explicitly requests recommendations → Provide only name, price, and key features