產出 #403

env=production · WEEX Agent (64c058af-16c4-4296-8860-2998d12edcfc) · eval_kind=kb_accuracy

已完成
已寫入
4 / 10
通過驗證
4
場景覆蓋
0 / 4
總成本
$0.0439
Tokens
↑364785 / ↓13092
MISSED
4 個 scenario 未被任何 case 涵蓋：328, 327, 326, 325。可以重新派發、增加 N 來補。
SUITE
✅ 已寫入 EvalSuite auto-64c058af-r1-053959682。
案例明細（85 筆 — 含已寫入、被拒、retry 軌跡）
  • 品質檢查未通過 直接問答 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：How to reset login password? know_195986 
      Q: How to reset login password?
A: 1. If still logged in, go to [Security Center] and click [Modify Password].
2. If unable to log in, click [Forgot Password] on the login page and use email or phone to reset.
⚠️ Note: After resetting, Withdraw function will be restricted for 24 hours for security.
    Q
    如果還能登入，怎麼重設密碼?
    A
    如果仍然登入，可以前往[安全中心]並點擊[修改密碼]來重設登入密碼。
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：What to do if a merchant refuses to release funds or there is a dispute in a P2P transaction? know_338003 
      Q: What to do if a merchant refuses to release funds or there is a dispute in a P2P transaction?
A: If you encounter issues during a P2P transaction such as the counterparty not releasing the crypto, malicious disputes, or abnormal transactions, please follow the steps below:

1. What should I do if I have completed payment but the seller has not released the crypto?
Please confirm that you have made the payment correctly according to the order requirements and keep your payment proof (screenshots, bank receipts, etc.).
Click [Appeal] on the order page.
Submit the relevant supporting documents. Our customer support team will intervene to verify and assist with the case.
The platform will make a decision based on chat records, payment proof, and trading rules to protect your assets.


2. What should I do if the seller claims they have not received the payment or believes the transaction is abnormal?
Please communicate with the counterparty within the order as soon as possible.
If you cannot reach an agreement, initiate an [Appeal] and upload clear and complete payment proof.
Customer support will verify the bank or payment channel information to ensure fair handling.


3. Please initiate an appeal immediately if you encounter any of the following:
The counterparty is unresponsive for a long time or refuses to release the crypto.
The counterparty requests offline transactions or directs you to communicate outside the platform.
The counterparty asks for additional fees or cha...
    Q
    如果賣家拒絕釋放資金該怎麼辦？
    A
    遇到賣家拒絕釋放資金或有爭議時，請立即啟動[申訴]並上傳清晰完整的付款證明。客戶支持會檢驗相關交易信息來進行公正處理。
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：What to do if a merchant refuses to release funds or there is a dispute in a P2P transaction? know_338003 
      Q: What to do if a merchant refuses to release funds or there is a dispute in a P2P transaction?
A: If you encounter issues during a P2P transaction such as the counterparty not releasing the crypto, malicious disputes, or abnormal transactions, please follow the steps below:

1. What should I do if I have completed payment but the seller has not released the crypto?
Please confirm that you have made the payment correctly according to the order requirements and keep your payment proof (screenshots, bank receipts, etc.).
Click [Appeal] on the order page.
Submit the relevant supporting documents. Our customer support team will intervene to verify and assist with the case.
The platform will make a decision based on chat records, payment proof, and trading rules to protect your assets.


2. What should I do if the seller claims they have not received the payment or believes the transaction is abnormal?
Please communicate with the counterparty within the order as soon as possible.
If you cannot reach an agreement, initiate an [Appeal] and upload clear and complete payment proof.
Customer support will verify the bank or payment channel information to ensure fair handling.


3. Please initiate an appeal immediately if you encounter any of the following:
The counterparty is unresponsive for a long time or refuses to release the crypto.
The counterparty requests offline transactions or directs you to communicate outside the platform.
The counterparty asks for additional fees or cha...
    Q
    如果無法達成協議，我該怎麼做？
    A
    如果無法達成協議，應啟動[申訴]並上傳清晰完整的付款證明。客戶支持會驗證銀行或付款渠道資訊，以確保公平處理。
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：What to do if a merchant refuses to release funds or there is a dispute in a P2P transaction? know_338003 
      Q: What to do if a merchant refuses to release funds or there is a dispute in a P2P transaction?
A: If you encounter issues during a P2P transaction such as the counterparty not releasing the crypto, malicious disputes, or abnormal transactions, please follow the steps below:

1. What should I do if I have completed payment but the seller has not released the crypto?
Please confirm that you have made the payment correctly according to the order requirements and keep your payment proof (screenshots, bank receipts, etc.).
Click [Appeal] on the order page.
Submit the relevant supporting documents. Our customer support team will intervene to verify and assist with the case.
The platform will make a decision based on chat records, payment proof, and trading rules to protect your assets.


2. What should I do if the seller claims they have not received the payment or believes the transaction is abnormal?
Please communicate with the counterparty within the order as soon as possible.
If you cannot reach an agreement, initiate an [Appeal] and upload clear and complete payment proof.
Customer support will verify the bank or payment channel information to ensure fair handling.


3. Please initiate an appeal immediately if you encounter any of the following:
The counterparty is unresponsive for a long time or refuses to release the crypto.
The counterparty requests offline transactions or directs you to communicate outside the platform.
The counterparty asks for additional fees or cha...
    Q
    如果賣家不肯釋放資金，應該怎麼做？
    A
    如果賣家不肯釋放資金或存在爭議，應儘快與賣方溝通，如無法達成協議，應啟動申訴並上傳清晰完整的付款證明。客服會核實銀行或支付渠道信息，確保公正處理。
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：My IP is already whitelisted, but I’m still getting “invalid IP.” know_217700 
      Q: My IP is already whitelisted, but I’m still getting “invalid IP.”
A: Please try creating a new API Key without binding any IP.
Test with the unbound version first—if it works, the issue is IP binding mismatch.
    Q
    請問新的 API 金鑰需要綁定 IP 嗎？
    A
    新的 API 金鑰不需要綁定任何 IP。
    原因
    • 答案與資料來源的重疊度只有 20.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：My IP is already whitelisted, but I’m still getting “invalid IP.” know_217700 
      Q: My IP is already whitelisted, but I’m still getting “invalid IP.”
A: Please try creating a new API Key without binding any IP.
Test with the unbound version first—if it works, the issue is IP binding mismatch.
    Q
    請問新的 API 金鑰是否需要綁定任何 IP？
    A
    新的 API 金鑰不需要綁定任何 IP。
    原因
    • 答案與資料來源的重疊度只有 20.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：My IP is already whitelisted, but I’m still getting “invalid IP.” know_217700 
      Q: My IP is already whitelisted, but I’m still getting “invalid IP.”
A: Please try creating a new API Key without binding any IP.
Test with the unbound version first—if it works, the issue is IP binding mismatch.
    Q
    請問新的 API 金鑰需要綁定 IP 嗎？
    A
    新的 API 金鑰不需要綁定任何 IP。
    原因
    • 答案與資料來源的重疊度只有 20.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：How to remove Black Card restrictions?; What is a Black Card?; First-time Black Card? know_275647 
      Q: How to remove Black Card restrictions?; What is a Black Card?; First-time Black Card?
A: [Status Description] Your account has triggered safety policies related to the "Black Card." Due to complex or serious trading risks, online support currently does not have the authority to view details. [Solution] Please use your registered email to send your UID , binding information, and issue details to the official support email: service@weex.com. [Expected Timeline] Processing time depends on the email response from the relevant department.
    Q
    可以查看 Black Card 詳細資訊嗎?
    A
    由於交易風險，線上支援無法查看 Black Card 的詳細資訊。
    原因
    • 答案與資料來源的重疊度只有 29.6%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：How to remove Black Card restrictions?; What is a Black Card?; First-time Black Card? know_275647 
      Q: How to remove Black Card restrictions?; What is a Black Card?; First-time Black Card?
A: [Status Description] Your account has triggered safety policies related to the "Black Card." Due to complex or serious trading risks, online support currently does not have the authority to view details. [Solution] Please use your registered email to send your UID , binding information, and issue details to the official support email: service@weex.com. [Expected Timeline] Processing time depends on the email response from the relevant department.
    Q
    黑卡的詳細資訊可以查嗎
    A
    由於交易風險，線上支援無法查看黑卡的詳細資訊。建議你使用註冊的電子郵件，發送UID、綁定信息及問題詳情至官方支援郵箱：service@weex.com。
    原因
    • 答案中偵測到電子郵件格式 —— 為避免 PII 外洩自動過濾
    • 答案與資料來源的重疊度只有 22.7%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：How to remove Black Card restrictions?; What is a Black Card?; First-time Black Card? know_275647 
      Q: How to remove Black Card restrictions?; What is a Black Card?; First-time Black Card?
A: [Status Description] Your account has triggered safety policies related to the "Black Card." Due to complex or serious trading risks, online support currently does not have the authority to view details. [Solution] Please use your registered email to send your UID , binding information, and issue details to the official support email: service@weex.com. [Expected Timeline] Processing time depends on the email response from the relevant department.
    Q
    黑卡詳細資訊可以查嗎
    A
    由於交易風險，線上支援無法查看黑卡的詳細資訊。請使用您的註冊郵件聯繫官方客服。
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 已寫入 EvalSuite 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：How can I apply to become a P2P merchant? know_337986 
      Q: How can I apply to become a P2P merchant?
A: To further enhance the P2P trading experience and market liquidity for our global users, WEEX is launching a worldwide recruitment for P2P merchants! 
To ensure a high-quality trading experience for users, WEEX accepts merchant applications only from professional traders with certain trading experience and liquidity.
Apply here: https://www.weex.com/buy-crypto/apply-merchant
    Q
    怎麼申請成為 P2P 商戶?
    A
    要進一步提升 P2P 交易體驗和市場流動性，WEEX 正在全球招募 P2P 商戶！我們只接受具有一定交易經驗和流動性的專業交易者的申請。可以在這裡申請： https://www.weex.com/buy-crypto/apply-merchant
  • 品質檢查未通過 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：Where to check the compensation results? What if I am unhappy with the amount? know_328483 
      Q: Where to check the compensation results? What if I am unhappy with the amount?
A: 1. Checking Path: Once approved, funds are sent to your account. Go to: [Assets] > [Spot] > [History].

2. Rejection: A response will be sent via Email. If you have questions, please reply directly to that email to communicate with the audit department.

3. Amount Dispute: If the case is marked as "Closed," the amount is final. Please refer to the final settled amount.
    Q
    補償結果可以在哪裡查詢?
    A
    補償結果可以在 [資產] > [現貨] > [歷史] 中查詢。
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：Where to check the compensation results? What if I am unhappy with the amount? know_328483 
      Q: Where to check the compensation results? What if I am unhappy with the amount?
A: 1. Checking Path: Once approved, funds are sent to your account. Go to: [Assets] > [Spot] > [History].

2. Rejection: A response will be sent via Email. If you have questions, please reply directly to that email to communicate with the audit department.

3. Amount Dispute: If the case is marked as "Closed," the amount is final. Please refer to the final settled amount.
    Q
    補償結果要在哪裡查詢?
    A
    補償結果可以在 [資產] > [現貨] > [歷史] 中查詢。
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：Where to check the compensation results? What if I am unhappy with the amount? know_328483 
      Q: Where to check the compensation results? What if I am unhappy with the amount?
A: 1. Checking Path: Once approved, funds are sent to your account. Go to: [Assets] > [Spot] > [History].

2. Rejection: A response will be sent via Email. If you have questions, please reply directly to that email to communicate with the audit department.

3. Amount Dispute: If the case is marked as "Closed," the amount is final. Please refer to the final settled amount.
    Q
    補償結果要去哪裡查詢?
    A
    補償結果可以在 [資產] > [現貨] > [歷史] 中查詢。
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：Does Affiliate status expire? How to get more resources or contact a new manager? know_300562 
      Q: Does Affiliate status expire? How to get more resources or contact a new manager?
A: 1. Validity: Affiliate status remains valid as long as cooperation is normal and no violations occur.

2. Resources & Rebates: Basic materials like posters/links are provided. To increase rebates or request exclusive support, an evaluation based on scale and quality is required; contact your manager.

3. Manager Changes: A manager's departure does not affect your rebates. For re-docking, submit through the https://reurl.cc/DbL8aQ ; a representative will contact you in 1-2 working days.

4. Tech Support: If the backend is slow, try a different browser (Chrome/Firefox) or clear cache. If it persists, provide a screenshot for technical review.
    Q
    經理離職會影響我的回饋嗎
    A
    經理的離職不會影響您的回饋。
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：Does Affiliate status expire? How to get more resources or contact a new manager? know_300562 
      Q: Does Affiliate status expire? How to get more resources or contact a new manager?
A: 1. Validity: Affiliate status remains valid as long as cooperation is normal and no violations occur.

2. Resources & Rebates: Basic materials like posters/links are provided. To increase rebates or request exclusive support, an evaluation based on scale and quality is required; contact your manager.

3. Manager Changes: A manager's departure does not affect your rebates. For re-docking, submit through the https://reurl.cc/DbL8aQ ; a representative will contact you in 1-2 working days.

4. Tech Support: If the backend is slow, try a different browser (Chrome/Firefox) or clear cache. If it persists, provide a screenshot for technical review.
    Q
    經理離職會影響我的回饋嗎
    A
    經理的離職不會影響您的回饋。
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：Does Affiliate status expire? How to get more resources or contact a new manager? know_300562 
      Q: Does Affiliate status expire? How to get more resources or contact a new manager?
A: 1. Validity: Affiliate status remains valid as long as cooperation is normal and no violations occur.

2. Resources & Rebates: Basic materials like posters/links are provided. To increase rebates or request exclusive support, an evaluation based on scale and quality is required; contact your manager.

3. Manager Changes: A manager's departure does not affect your rebates. For re-docking, submit through the https://reurl.cc/DbL8aQ ; a representative will contact you in 1-2 working days.

4. Tech Support: If the backend is slow, try a different browser (Chrome/Firefox) or clear cache. If it persists, provide a screenshot for technical review.
    Q
    經理離職會影響回饋嗎
    A
    經理的離職不會影響您的回饋。
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：I opened a 1000U order, why hasn't the progress bar moved? know_328452 
      Q: I opened a 1000U order, why hasn't the progress bar moved?
A: Volume may not update for the following reasons:
1. Your order was a 0-fee order or used a Bonus for trading.
2. The transaction triggered risk control policies (e.g., wash trading/high-frequency trading) and was excluded.
    Q
    為什麼我的訂單進度條沒有更新呢？
    A
    進度條可能不會更新的原因有：1. 您的訂單是零手續費訂單或使用獎金進行交易。2. 交易觸發了風險控制政策（例如洗盤交易/高頻交易）而被排除。
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：I opened a 1000U order, why hasn't the progress bar moved? know_328452 
      Q: I opened a 1000U order, why hasn't the progress bar moved?
A: Volume may not update for the following reasons:
1. Your order was a 0-fee order or used a Bonus for trading.
2. The transaction triggered risk control policies (e.g., wash trading/high-frequency trading) and was excluded.
    Q
    我開了一個1000U的訂單，為什麼進度條沒有更新呢？
    A
    進度條可能不更新的原因有：您的訂單是0手續費訂單或使用了獎金進行交易。
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：I opened a 1000U order, why hasn't the progress bar moved? know_328452 
      Q: I opened a 1000U order, why hasn't the progress bar moved?
A: Volume may not update for the following reasons:
1. Your order was a 0-fee order or used a Bonus for trading.
2. The transaction triggered risk control policies (e.g., wash trading/high-frequency trading) and was excluded.
    Q
    如果我用獎金下訂單，進度條會更新嗎?
    A
    如果您的訂單使用了獎金進行交易，進度條可能不會更新。
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險