產出 #404

env=production · WEEX Agent (64c058af-16c4-4296-8860-2998d12edcfc) · eval_kind=scenario_funnel

已完成
已寫入
10 / 10
通過驗證
10
場景覆蓋
3 / 4
總成本
$0.0167
Tokens
↑117986 / ↓4099
MISSED
1 個 scenario 未被任何 case 涵蓋：325。可以重新派發、增加 N 來補。
SUITE
✅ 已寫入 EvalSuite auto-64c058af-r1-053959682。
案例明細（22 筆 — 含已寫入、被拒、retry 軌跡）
  • 已寫入 EvalSuite scenario_focused
    來源素材（點擊查看完整內容）
    • • 對話流程：FAQ查詢 326 
      FAQ查詢

## 1. 觸發條件
- Brand Issues
WEEX Exchange
Platform Rules
Frequently Asked Questions
Knowledge Base
FAQ
Q&A
Brand-Related Issues
Deposit not arrived
Deposit address
Withdrawal pending
Withdrawal network (TRC20/ERC20)
Internal transfer
TXID / Hash query
Wrong deposit (Coin/Chain)
Withdrawal limit
Daily average deposit
Transaction fee

FAQ 查詢的 Agent 情景

## 2. 資訊收集
### search_parameters — 搜尋參數
- query [text] (必填): 用戶當前最想查詢或了解的重點問題或主題（3-20字短語，聚焦最新意圖，排除已解決或無關內容）
- keywords_or_codes [text] (必填): 用戶訊息中出現的所有代碼或標籤（如C90012、T1234等），如無則為空陣列

## 3. API 工具
1. search_knowledges — 從知識庫中搜尋與使用者查詢相關的知識
2. search_unified — 統一搜尋知識庫、產品與網頁資料，支援自適應三通道智能排序

## 4. 回覆規則
- All answers must be based on content output from <tool: search_knowledges> & <tool: search_unified>, never fabricate.
If multiple relevant answers found, combine them logically and clarify with the user.
If unable to answer, clearly explain and suggest human customer service assistance.
Strictly prohibit referencing, rewriting, or mixing content outside of <tool: search_knowledges> or <tool: search_unified> outputs.
When answering questions:
  - First evaluate <tool: search_knowledges>  or <tool: search_unified> output and conversation history
  - If you find **no** relevant entry in <tool: search_knowledges> or <tool: search_unified>:
    - Do not attempt to answer from general or background knowledge.
    - Use the following message based on language detection:
      - zh-CN: 很抱歉，您谘询的问题於资料库中暂未搜寻到，请提供您的UID/手机号/邮箱，为您转接客服处理
    ...
    • • 知識：Withdrawal not received? Common reasons. know_195948 
      Q: Withdrawal not received? Common reasons.
A: Applicable to: What should I do if my Withdraw has not arrived? / Withdrawal successful but not received / Withdrawal stuck / Withdrawal pending for a long time / Withdrawal taking too long, when will it arrive? / What to do if the withdrawal hasn't arrived? / What to do if the withdrawal failed? / How long does it take for a withdrawal to arrive?

Pre-emptive Guidance: If there is no status change for more than 30 minutes, please contact live support directly for investigation.

Answer:
Please click [Assets] 👉 [Withdraw] 👉 [Withdrawal Records] (top right corner), select the time, and check the current order status:
🟡 Status "Reviewing/Submitted": Usually completed on-chain within 5-15 minutes.
🟢 Status "Sent" (with TXID): Assets have left WEEX. Copy the TXID (Hash) to a blockchain browser to check:
1. If the chain shows Success/Confirmed but the other party hasn't received it, contact the "receiving platform's customer service".
2. If the chain shows Unconfirmed/Pending, wait for the blockchain to pack it.
🔴 Status "Failed" or "Cancelled": Check and re-initiate:
1. Address/Network error: (e.g., ERC20 address on TRC20 chain).
2. Precision issue: (Some mainnets don't support more than 6 decimals; delete the trailing digits).
3. Mainnet instability (TRC-20 is currently the most stable).
⚠️ Tip: Withdrawing is like shipping; a TXID means we have dispatched it. The actual arrival depends on the blockchain congestion.
    Q
    我剛剛想問提領的問題，但是找不到相關資料，怎麼辦？
    A
    很抱歉，您諮詢的問題於資料庫中暫未搜尋到，請提供您的UID/手機號/電子郵件，為您轉接客服處理。
  • 語氣不像真人 chat（被 Stage E 拒絕） scenario_focused
    來源素材（點擊查看完整內容）
    • • 對話流程：產品查詢 327 
      產品查詢

## 1. 觸發條件
- 商品/產品
推薦/介紹
我想要/我需要

產品查詢的 Agent 情景

## 2. 資訊收集
### product_search_parameters — 商品搜尋參數
- query [text] (必填): 用戶當前最想查詢或推薦的商品、需求或關鍵主題（3-20字短語，聚焦最新意圖，排除已解決或無關內容）
- keywords_or_codes [text] (必填): 用戶訊息中出現的所有商品關鍵字、型號、代碼，如無則為空陣列

## 3. API 工具
1. search_products — 根據使用者需求從產品庫中搜尋並推薦相關產品

## 4. 回覆規則
- All recommendations must be based on content output from <tool: search_products>, never fabricate.
If multiple relevant orders found, combine them logically
If unable to recommend, clearly explain and suggest human customer service assistance.
Strictly prohibit referencing, rewriting, or mixing content outside of <tool: search_products> outputs.
    Q
    我想查詢髮片的型號或代碼
    A
    要查詢髮片，請提供所有相關的關鍵字、型號或代碼，這樣我才能提供更精確的建議。
    原因
    • chat-realism: sku_prefix_leak (提到型號或代碼的問題顯示出內部SKU前綴的洩漏，這不符合真實客戶的提問方式。)
  • 語氣不像真人 chat（被 Stage E 拒絕） scenario_focused 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 對話流程：產品查詢 327 
      產品查詢

## 1. 觸發條件
- 商品/產品
推薦/介紹
我想要/我需要

產品查詢的 Agent 情景

## 2. 資訊收集
### product_search_parameters — 商品搜尋參數
- query [text] (必填): 用戶當前最想查詢或推薦的商品、需求或關鍵主題（3-20字短語，聚焦最新意圖，排除已解決或無關內容）
- keywords_or_codes [text] (必填): 用戶訊息中出現的所有商品關鍵字、型號、代碼，如無則為空陣列

## 3. API 工具
1. search_products — 根據使用者需求從產品庫中搜尋並推薦相關產品

## 4. 回覆規則
- All recommendations must be based on content output from <tool: search_products>, never fabricate.
If multiple relevant orders found, combine them logically
If unable to recommend, clearly explain and suggest human customer service assistance.
Strictly prohibit referencing, rewriting, or mixing content outside of <tool: search_products> outputs.
    Q
    我需要找到某個產品，請問要提供哪些關鍵字或型號?
    A
    要查詢產品，您必須提供所有相關的商品關鍵字、型號或代碼，這樣我們才能幫您找到合適的推薦。
    原因
    • chat-realism: vague_meta (The question is vague and asks about keywords or models in a way that doesn't reflect a specific customer inquiry.)
  • 已寫入 EvalSuite scenario_focused 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 對話流程：產品查詢 327 
      產品查詢

## 1. 觸發條件
- 商品/產品
推薦/介紹
我想要/我需要

產品查詢的 Agent 情景

## 2. 資訊收集
### product_search_parameters — 商品搜尋參數
- query [text] (必填): 用戶當前最想查詢或推薦的商品、需求或關鍵主題（3-20字短語，聚焦最新意圖，排除已解決或無關內容）
- keywords_or_codes [text] (必填): 用戶訊息中出現的所有商品關鍵字、型號、代碼，如無則為空陣列

## 3. API 工具
1. search_products — 根據使用者需求從產品庫中搜尋並推薦相關產品

## 4. 回覆規則
- All recommendations must be based on content output from <tool: search_products>, never fabricate.
If multiple relevant orders found, combine them logically
If unable to recommend, clearly explain and suggest human customer service assistance.
Strictly prohibit referencing, rewriting, or mixing content outside of <tool: search_products> outputs.
    Q
    有沒有適合的產品啊
    A
    請提供更具體的商品關鍵字、型號或代碼，以便我幫你查詢適合的產品。
  • 已寫入 EvalSuite scenario_focused
    來源素材（點擊查看完整內容）
    • • 對話流程：產品查詢 327 
      產品查詢

## 1. 觸發條件
- 商品/產品
推薦/介紹
我想要/我需要

產品查詢的 Agent 情景

## 2. 資訊收集
### product_search_parameters — 商品搜尋參數
- query [text] (必填): 用戶當前最想查詢或推薦的商品、需求或關鍵主題（3-20字短語，聚焦最新意圖，排除已解決或無關內容）
- keywords_or_codes [text] (必填): 用戶訊息中出現的所有商品關鍵字、型號、代碼，如無則為空陣列

## 3. API 工具
1. search_products — 根據使用者需求從產品庫中搜尋並推薦相關產品

## 4. 回覆規則
- All recommendations must be based on content output from <tool: search_products>, never fabricate.
If multiple relevant orders found, combine them logically
If unable to recommend, clearly explain and suggest human customer service assistance.
Strictly prohibit referencing, rewriting, or mixing content outside of <tool: search_products> outputs.
    Q
    我需要推薦一款髮片，有什麼比較好的吗
    A
    抱歉，目前無法提供推薦。建議您尋求人工客服的協助以獲得更好的幫助。
  • Judge LLM 拒絕 early_return
    Q
    最近你們的天氣怎麼樣啊?
    A
    這個問題不在我服務範圍內。
    原因
    • The question is not answerable as there are no sources provided.
  • Judge LLM 拒絕 early_return 第 2 次嘗試
    Q
    最近天氣怎麼樣?
    A
    這個問題不在我服務範圍內。
    原因
    • No sources provided to answer the question.
    • Judge LLM 認為這題從資料來源無法答出來
  • Judge LLM 拒絕 early_return 第 3 次嘗試
    Q
    你們最近有什麼好玩的活動嗎
    A
    這個問題不在我服務範圍內
    原因
    • The question is not answerable as there are no sources provided.
  • 已寫入 EvalSuite scenario_focused
    來源素材（點擊查看完整內容）
    • • 對話流程：FAQ查詢 326 
      FAQ查詢

## 1. 觸發條件
- Brand Issues
WEEX Exchange
Platform Rules
Frequently Asked Questions
Knowledge Base
FAQ
Q&A
Brand-Related Issues
Deposit not arrived
Deposit address
Withdrawal pending
Withdrawal network (TRC20/ERC20)
Internal transfer
TXID / Hash query
Wrong deposit (Coin/Chain)
Withdrawal limit
Daily average deposit
Transaction fee

FAQ 查詢的 Agent 情景

## 2. 資訊收集
### search_parameters — 搜尋參數
- query [text] (必填): 用戶當前最想查詢或了解的重點問題或主題（3-20字短語，聚焦最新意圖，排除已解決或無關內容）
- keywords_or_codes [text] (必填): 用戶訊息中出現的所有代碼或標籤（如C90012、T1234等），如無則為空陣列

## 3. API 工具
1. search_knowledges — 從知識庫中搜尋與使用者查詢相關的知識
2. search_unified — 統一搜尋知識庫、產品與網頁資料，支援自適應三通道智能排序

## 4. 回覆規則
- All answers must be based on content output from <tool: search_knowledges> & <tool: search_unified>, never fabricate.
If multiple relevant answers found, combine them logically and clarify with the user.
If unable to answer, clearly explain and suggest human customer service assistance.
Strictly prohibit referencing, rewriting, or mixing content outside of <tool: search_knowledges> or <tool: search_unified> outputs.
When answering questions:
  - First evaluate <tool: search_knowledges>  or <tool: search_unified> output and conversation history
  - If you find **no** relevant entry in <tool: search_knowledges> or <tool: search_unified>:
    - Do not attempt to answer from general or background knowledge.
    - Use the following message based on language detection:
      - zh-CN: 很抱歉，您谘询的问题於资料库中暂未搜寻到，请提供您的UID/手机号/邮箱，为您转接客服处理
    ...
    • • 知識：Withdrawal not received? Common reasons. know_195948 
      Q: Withdrawal not received? Common reasons.
A: Applicable to: What should I do if my Withdraw has not arrived? / Withdrawal successful but not received / Withdrawal stuck / Withdrawal pending for a long time / Withdrawal taking too long, when will it arrive? / What to do if the withdrawal hasn't arrived? / What to do if the withdrawal failed? / How long does it take for a withdrawal to arrive?

Pre-emptive Guidance: If there is no status change for more than 30 minutes, please contact live support directly for investigation.

Answer:
Please click [Assets] 👉 [Withdraw] 👉 [Withdrawal Records] (top right corner), select the time, and check the current order status:
🟡 Status "Reviewing/Submitted": Usually completed on-chain within 5-15 minutes.
🟢 Status "Sent" (with TXID): Assets have left WEEX. Copy the TXID (Hash) to a blockchain browser to check:
1. If the chain shows Success/Confirmed but the other party hasn't received it, contact the "receiving platform's customer service".
2. If the chain shows Unconfirmed/Pending, wait for the blockchain to pack it.
🔴 Status "Failed" or "Cancelled": Check and re-initiate:
1. Address/Network error: (e.g., ERC20 address on TRC20 chain).
2. Precision issue: (Some mainnets don't support more than 6 decimals; delete the trailing digits).
3. Mainnet instability (TRC-20 is currently the most stable).
⚠️ Tip: Withdrawing is like shipping; a TXID means we have dispatched it. The actual arrival depends on the blockchain congestion.
    Q
    查詢提款問題需要什麼參數?
    A
    查詢提款問題時，用戶必須提供的搜尋參數包括查詢內容和代碼或標籤。你需要告訴我你想查詢的具體問題（3-20字短語）以及任何相關的代碼或標籤，如C90012、T1234等。如果沒有這些代碼，可以留空。
  • 已寫入 EvalSuite scenario_focused
    來源素材（點擊查看完整內容）
    • • 對話流程：訂單查詢 328 
      訂單查詢

## 1. 觸發條件
- When user has questions about specific order details, shipping status, or purchase history (only after user provides required personal info).

訂單查詢的 Agent 情景

## 3. API 工具
1. shopline_search_orders — 根據聊天記錄搜尋相關訂單資訊

## 4. 回覆規則
- Provide clear and concise answers based on order search results from tool messages
- If multiple relevant orders found, combine them logically
- If no relevant order found, acknowledge and offer to check with customer service
    Q
    訂單查詢的時候，找到了多個訂單怎麼辦?
    A
    如果找到多個相關訂單，系統會將它們邏輯性地合併回覆。
  • 已寫入 EvalSuite scenario_focused
    來源素材（點擊查看完整內容）
    • • 對話流程：訂單查詢 328 
      訂單查詢

## 1. 觸發條件
- When user has questions about specific order details, shipping status, or purchase history (only after user provides required personal info).

訂單查詢的 Agent 情景

## 3. API 工具
1. shopline_search_orders — 根據聊天記錄搜尋相關訂單資訊

## 4. 回覆規則
- Provide clear and concise answers based on order search results from tool messages
- If multiple relevant orders found, combine them logically
- If no relevant order found, acknowledge and offer to check with customer service
    Q
    我想查詢我的訂單狀態，但找不到相關訂單，該怎麼辦?
    A
    如果未找到相關訂單，我們可以確認並提供聯繫客服的選項，幫助你解決問題。
  • Judge LLM 拒絕 early_return
    Q
    請問今天的天氣怎麼樣？
    A
    您好，我是客服 AI，很高興為您服務。
    原因
    • The question is not answerable as there are no sources provided.
    • The answer does not address the question about the weather.
    • Judge LLM 認為答案與資料來源有事實出入
    • Judge LLM 信心度只有 0%（門檻 60%）—— 對「答案是否正確」的判斷不夠確定
  • Judge LLM 拒絕 early_return 第 2 次嘗試
    Q
    請問可以聊聊最近的天氣嗎？
    A
    您好，我是客服 AI，很高興為您服務。
    原因
    • The question is not answerable as there are no sources provided.
    • The answer does not address the question about the weather.
    • Judge LLM 認為答案與資料來源有事實出入
    • Judge LLM 信心度只有 0%（門檻 60%）—— 對「答案是否正確」的判斷不夠確定
  • Judge LLM 拒絕 early_return 第 3 次嘗試
    Q
    請問今天的天氣怎麼樣？
    A
    您好，我是客服 AI，很高興為您服務。
    原因
    • The question is not answerable as there are no sources provided.
    • The answer does not address the question about the weather.
    • Judge LLM 認為答案與資料來源有事實出入
    • Judge LLM 信心度只有 0%（門檻 60%）—— 對「答案是否正確」的判斷不夠確定
  • 已寫入 EvalSuite scenario_focused
    來源素材（點擊查看完整內容）
    • • 對話流程：訂單查詢 328 
      訂單查詢

## 1. 觸發條件
- When user has questions about specific order details, shipping status, or purchase history (only after user provides required personal info).

訂單查詢的 Agent 情景

## 3. API 工具
1. shopline_search_orders — 根據聊天記錄搜尋相關訂單資訊

## 4. 回覆規則
- Provide clear and concise answers based on order search results from tool messages
- If multiple relevant orders found, combine them logically
- If no relevant order found, acknowledge and offer to check with customer service
    Q
    我的訂單查詢怎麼做啊
    A
    請提供您的姓名和聯絡電話，我來幫您查詢訂單資訊。
  • 已寫入 EvalSuite scenario_focused
    來源素材（點擊查看完整內容）
    • • 對話流程：FAQ查詢 326 
      FAQ查詢

## 1. 觸發條件
- Brand Issues
WEEX Exchange
Platform Rules
Frequently Asked Questions
Knowledge Base
FAQ
Q&A
Brand-Related Issues
Deposit not arrived
Deposit address
Withdrawal pending
Withdrawal network (TRC20/ERC20)
Internal transfer
TXID / Hash query
Wrong deposit (Coin/Chain)
Withdrawal limit
Daily average deposit
Transaction fee

FAQ 查詢的 Agent 情景

## 2. 資訊收集
### search_parameters — 搜尋參數
- query [text] (必填): 用戶當前最想查詢或了解的重點問題或主題（3-20字短語，聚焦最新意圖，排除已解決或無關內容）
- keywords_or_codes [text] (必填): 用戶訊息中出現的所有代碼或標籤（如C90012、T1234等），如無則為空陣列

## 3. API 工具
1. search_knowledges — 從知識庫中搜尋與使用者查詢相關的知識
2. search_unified — 統一搜尋知識庫、產品與網頁資料，支援自適應三通道智能排序

## 4. 回覆規則
- All answers must be based on content output from <tool: search_knowledges> & <tool: search_unified>, never fabricate.
If multiple relevant answers found, combine them logically and clarify with the user.
If unable to answer, clearly explain and suggest human customer service assistance.
Strictly prohibit referencing, rewriting, or mixing content outside of <tool: search_knowledges> or <tool: search_unified> outputs.
When answering questions:
  - First evaluate <tool: search_knowledges>  or <tool: search_unified> output and conversation history
  - If you find **no** relevant entry in <tool: search_knowledges> or <tool: search_unified>:
    - Do not attempt to answer from general or background knowledge.
    - Use the following message based on language detection:
      - zh-CN: 很抱歉，您谘询的问题於资料库中暂未搜寻到，请提供您的UID/手机号/邮箱，为您转接客服处理
    ...
    • • 知識：Withdrawal not received? Common reasons. know_195948 
      Q: Withdrawal not received? Common reasons.
A: Applicable to: What should I do if my Withdraw has not arrived? / Withdrawal successful but not received / Withdrawal stuck / Withdrawal pending for a long time / Withdrawal taking too long, when will it arrive? / What to do if the withdrawal hasn't arrived? / What to do if the withdrawal failed? / How long does it take for a withdrawal to arrive?

Pre-emptive Guidance: If there is no status change for more than 30 minutes, please contact live support directly for investigation.

Answer:
Please click [Assets] 👉 [Withdraw] 👉 [Withdrawal Records] (top right corner), select the time, and check the current order status:
🟡 Status "Reviewing/Submitted": Usually completed on-chain within 5-15 minutes.
🟢 Status "Sent" (with TXID): Assets have left WEEX. Copy the TXID (Hash) to a blockchain browser to check:
1. If the chain shows Success/Confirmed but the other party hasn't received it, contact the "receiving platform's customer service".
2. If the chain shows Unconfirmed/Pending, wait for the blockchain to pack it.
🔴 Status "Failed" or "Cancelled": Check and re-initiate:
1. Address/Network error: (e.g., ERC20 address on TRC20 chain).
2. Precision issue: (Some mainnets don't support more than 6 decimals; delete the trailing digits).
3. Mainnet instability (TRC-20 is currently the most stable).
⚠️ Tip: Withdrawing is like shipping; a TXID means we have dispatched it. The actual arrival depends on the blockchain congestion.
    Q
    提款未到的常見原因是什麼？
    A
    提款未到可能的原因包括： 1. 狀態為「審核/已提交」通常會在 5-15 分鐘內完成。 2. 狀態為「已發送」（附有 TXID），如果鏈上顯示成功/已確認但另一方未收到，請聯絡接收平台的客服。 3. 如果鏈上顯示未確認/待處理，請再等候。 4. 狀態為「失敗」或「已取消」，檢查地址是否正確，或是否存在網路錯誤。 透過 [資產] 👉 [提現] 👉 [提現...
  • 已寫入 EvalSuite scenario_focused
    來源素材（點擊查看完整內容）
    • • 對話流程：FAQ查詢 326 
      FAQ查詢

## 1. 觸發條件
- Brand Issues
WEEX Exchange
Platform Rules
Frequently Asked Questions
Knowledge Base
FAQ
Q&A
Brand-Related Issues
Deposit not arrived
Deposit address
Withdrawal pending
Withdrawal network (TRC20/ERC20)
Internal transfer
TXID / Hash query
Wrong deposit (Coin/Chain)
Withdrawal limit
Daily average deposit
Transaction fee

FAQ 查詢的 Agent 情景

## 2. 資訊收集
### search_parameters — 搜尋參數
- query [text] (必填): 用戶當前最想查詢或了解的重點問題或主題（3-20字短語，聚焦最新意圖，排除已解決或無關內容）
- keywords_or_codes [text] (必填): 用戶訊息中出現的所有代碼或標籤（如C90012、T1234等），如無則為空陣列

## 3. API 工具
1. search_knowledges — 從知識庫中搜尋與使用者查詢相關的知識
2. search_unified — 統一搜尋知識庫、產品與網頁資料，支援自適應三通道智能排序

## 4. 回覆規則
- All answers must be based on content output from <tool: search_knowledges> & <tool: search_unified>, never fabricate.
If multiple relevant answers found, combine them logically and clarify with the user.
If unable to answer, clearly explain and suggest human customer service assistance.
Strictly prohibit referencing, rewriting, or mixing content outside of <tool: search_knowledges> or <tool: search_unified> outputs.
When answering questions:
  - First evaluate <tool: search_knowledges>  or <tool: search_unified> output and conversation history
  - If you find **no** relevant entry in <tool: search_knowledges> or <tool: search_unified>:
    - Do not attempt to answer from general or background knowledge.
    - Use the following message based on language detection:
      - zh-CN: 很抱歉，您谘询的问题於资料库中暂未搜寻到，请提供您的UID/手机号/邮箱，为您转接客服处理
    ...
    • • 知識：Withdrawal not received? Common reasons. know_195948 
      Q: Withdrawal not received? Common reasons.
A: Applicable to: What should I do if my Withdraw has not arrived? / Withdrawal successful but not received / Withdrawal stuck / Withdrawal pending for a long time / Withdrawal taking too long, when will it arrive? / What to do if the withdrawal hasn't arrived? / What to do if the withdrawal failed? / How long does it take for a withdrawal to arrive?

Pre-emptive Guidance: If there is no status change for more than 30 minutes, please contact live support directly for investigation.

Answer:
Please click [Assets] 👉 [Withdraw] 👉 [Withdrawal Records] (top right corner), select the time, and check the current order status:
🟡 Status "Reviewing/Submitted": Usually completed on-chain within 5-15 minutes.
🟢 Status "Sent" (with TXID): Assets have left WEEX. Copy the TXID (Hash) to a blockchain browser to check:
1. If the chain shows Success/Confirmed but the other party hasn't received it, contact the "receiving platform's customer service".
2. If the chain shows Unconfirmed/Pending, wait for the blockchain to pack it.
🔴 Status "Failed" or "Cancelled": Check and re-initiate:
1. Address/Network error: (e.g., ERC20 address on TRC20 chain).
2. Precision issue: (Some mainnets don't support more than 6 decimals; delete the trailing digits).
3. Mainnet instability (TRC-20 is currently the most stable).
⚠️ Tip: Withdrawing is like shipping; a TXID means we have dispatched it. The actual arrival depends on the blockchain congestion.
    Q
    存款未到的原因是什麼?
    A
    存款未到的原因可能包括：存款地址錯誤、提現待處理、匯款網絡問題等。若存款超過30分鐘未變更狀態，建議直接聯繫客服尋求協助。
  • Judge LLM 拒絕 scenario_focused
    來源素材（點擊查看完整內容）
    • • 對話流程：產品查詢 327 
      產品查詢

## 1. 觸發條件
- 商品/產品
推薦/介紹
我想要/我需要

產品查詢的 Agent 情景

## 2. 資訊收集
### product_search_parameters — 商品搜尋參數
- query [text] (必填): 用戶當前最想查詢或推薦的商品、需求或關鍵主題（3-20字短語，聚焦最新意圖，排除已解決或無關內容）
- keywords_or_codes [text] (必填): 用戶訊息中出現的所有商品關鍵字、型號、代碼，如無則為空陣列

## 3. API 工具
1. search_products — 根據使用者需求從產品庫中搜尋並推薦相關產品

## 4. 回覆規則
- All recommendations must be based on content output from <tool: search_products>, never fabricate.
If multiple relevant orders found, combine them logically
If unable to recommend, clearly explain and suggest human customer service assistance.
Strictly prohibit referencing, rewriting, or mixing content outside of <tool: search_products> outputs.
    Q
    有什麼推薦的髮片啊
    A
    讓我搜尋一下，有沒有適合的髮片推薦。
    原因
    • The question asks for specific product recommendations, which are not provided in the sources.
    • The answer does not provide any recommendations and instead suggests searching, which is not aligned with the expected response.
    • Judge LLM 認為這題從資料來源無法答出來
    • Judge LLM 認為答案與資料來源有事實出入
    • Judge LLM 信心度只有 0%（門檻 60%）—— 對「答案是否正確」的判斷不夠確定
  • 其他 scenario_focused 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 對話流程：產品查詢 327 
      產品查詢

## 1. 觸發條件
- 商品/產品
推薦/介紹
我想要/我需要

產品查詢的 Agent 情景

## 2. 資訊收集
### product_search_parameters — 商品搜尋參數
- query [text] (必填): 用戶當前最想查詢或推薦的商品、需求或關鍵主題（3-20字短語，聚焦最新意圖，排除已解決或無關內容）
- keywords_or_codes [text] (必填): 用戶訊息中出現的所有商品關鍵字、型號、代碼，如無則為空陣列

## 3. API 工具
1. search_products — 根據使用者需求從產品庫中搜尋並推薦相關產品

## 4. 回覆規則
- All recommendations must be based on content output from <tool: search_products>, never fabricate.
If multiple relevant orders found, combine them logically
If unable to recommend, clearly explain and suggest human customer service assistance.
Strictly prohibit referencing, rewriting, or mixing content outside of <tool: search_products> outputs.
    Q
    有沒有適合的產品啊?
    A
    請告訴我你想查詢或推薦的商品、需求或關鍵主題，我可以幫你搜尋相關的產品。
    原因
    • duplicate (scenario, question)
  • Judge LLM 拒絕 scenario_focused 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 對話流程：產品查詢 327 
      產品查詢

## 1. 觸發條件
- 商品/產品
推薦/介紹
我想要/我需要

產品查詢的 Agent 情景

## 2. 資訊收集
### product_search_parameters — 商品搜尋參數
- query [text] (必填): 用戶當前最想查詢或推薦的商品、需求或關鍵主題（3-20字短語，聚焦最新意圖，排除已解決或無關內容）
- keywords_or_codes [text] (必填): 用戶訊息中出現的所有商品關鍵字、型號、代碼，如無則為空陣列

## 3. API 工具
1. search_products — 根據使用者需求從產品庫中搜尋並推薦相關產品

## 4. 回覆規則
- All recommendations must be based on content output from <tool: search_products>, never fabricate.
If multiple relevant orders found, combine them logically
If unable to recommend, clearly explain and suggest human customer service assistance.
Strictly prohibit referencing, rewriting, or mixing content outside of <tool: search_products> outputs.
    Q
    有什麼適合運動用的產品嗎
    A
    根據你的需求，我會搜尋適合運動用的產品並給你推薦。請稍等。
    原因
    • The answer does not provide specific product recommendations as implied by the question.
    • Judge LLM 認為答案與資料來源有事實出入