產出 #230

env=production · IM Motor (85ebd775-68be-4a66-ac2b-2fcd652eaa25) · eval_kind=scenario_funnel

已完成
已寫入
10 / 10
通過驗證
10
場景覆蓋
1 / 2
總成本
$0.0204
Tokens
↑147079 / ↓5359
MISSED
1 個 scenario 未被任何 case 涵蓋：7362。可以重新派發、增加 N 來補。
SUITE
✅ 已寫入 EvalSuite auto-85ebd775-r1-053958840。
案例明細（29 筆 — 含已寫入、被拒、retry 軌跡）
  • 語氣不像真人 chat（被 Stage E 拒絕） scenario_focused
    來源素材（點擊查看完整內容）
    • • 對話流程：Knowledge and Product Search 7363 
      Knowledge and Product Search

## 1. 觸發條件
- When user asks a question or makes an inquiry

統一處理知識庫查詢與產品資訊查詢，使用並發搜尋提供完整資訊

## 2. 資訊收集
### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
- query [text] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
- keywords_or_codes [text] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none

## 3. API 工具
1. search_unified — 統一搜尋知識庫、產品與網頁資料，支援自適應三通道智能排序

## 4. 回覆規則
- Informational questions → Answer with knowledge content only, do not proactively recommend products
When user explicitly requests recommendations → Provide only name, price, and key features
    Q
    有關產品查詢的知識庫怎麼使用？
    A
    產品查詢的知識庫可以幫助您獲得詳細的產品資訊，您只需提出具體問題或詢問想了解的產品，系統會進行統一搜尋來提供完整的資訊。
    原因
    • chat-realism: internal_role_title (The question references '產品查詢的知識庫', which suggests an internal system that a typical customer wouldn't mention.)
  • 已寫入 EvalSuite scenario_focused 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 對話流程：Knowledge and Product Search 7363 
      Knowledge and Product Search

## 1. 觸發條件
- When user asks a question or makes an inquiry

統一處理知識庫查詢與產品資訊查詢，使用並發搜尋提供完整資訊

## 2. 資訊收集
### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
- query [text] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
- keywords_or_codes [text] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none

## 3. API 工具
1. search_unified — 統一搜尋知識庫、產品與網頁資料，支援自適應三通道智能排序

## 4. 回覆規則
- Informational questions → Answer with knowledge content only, do not proactively recommend products
When user explicitly requests recommendations → Provide only name, price, and key features
    Q
    你們的產品查詢是怎麼進行的？
    A
    我們的產品查詢是透過統一搜尋系統進行的，會同時查詢知識庫、產品資訊與網頁資料，為您提供完整資訊。
  • 已寫入 EvalSuite scenario_focused
    來源素材（點擊查看完整內容）
    • • 對話流程：Knowledge and Product Search 7363 
      Knowledge and Product Search

## 1. 觸發條件
- When user asks a question or makes an inquiry

統一處理知識庫查詢與產品資訊查詢，使用並發搜尋提供完整資訊

## 2. 資訊收集
### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
- query [text] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
- keywords_or_codes [text] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none

## 3. API 工具
1. search_unified — 統一搜尋知識庫、產品與網頁資料，支援自適應三通道智能排序

## 4. 回覆規則
- Informational questions → Answer with knowledge content only, do not proactively recommend products
When user explicitly requests recommendations → Provide only name, price, and key features
    Q
    如何查詢產品的詳細資訊?
    A
    我們的知識庫與產品查詢系統可以使用並發搜尋來提供完整資訊，請告訴我你想查詢的具體內容或問題。
  • Judge LLM 拒絕 scenario_focused
    來源素材（點擊查看完整內容）
    • • 對話流程：Knowledge and Product Search 7363 
      Knowledge and Product Search

## 1. 觸發條件
- When user asks a question or makes an inquiry

統一處理知識庫查詢與產品資訊查詢，使用並發搜尋提供完整資訊

## 2. 資訊收集
### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
- query [text] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
- keywords_or_codes [text] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none

## 3. API 工具
1. search_unified — 統一搜尋知識庫、產品與網頁資料，支援自適應三通道智能排序

## 4. 回覆規則
- Informational questions → Answer with knowledge content only, do not proactively recommend products
When user explicitly requests recommendations → Provide only name, price, and key features
    Q
    有關髮片的問題
    A
    當你提出問題或查詢時，會觸發知識庫查詢與產品資訊查詢，這樣我能提供完整的資訊來協助你。
    原因
    • The question is vague and does not specify a clear topic related to the sources.
    • The answer does not address any specific aspect of hairpieces, which is implied in the question.
    • Judge LLM 認為這題從資料來源無法答出來
    • Judge LLM 認為答案與資料來源有事實出入
    • Judge LLM 信心度只有 20%（門檻 60%）—— 對「答案是否正確」的判斷不夠確定
  • 語意近重複（被 Stage C 拒絕） scenario_focused 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 對話流程：Knowledge and Product Search 7363 
      Knowledge and Product Search

## 1. 觸發條件
- When user asks a question or makes an inquiry

統一處理知識庫查詢與產品資訊查詢，使用並發搜尋提供完整資訊

## 2. 資訊收集
### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
- query [text] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
- keywords_or_codes [text] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none

## 3. API 工具
1. search_unified — 統一搜尋知識庫、產品與網頁資料，支援自適應三通道智能排序

## 4. 回覆規則
- Informational questions → Answer with knowledge content only, do not proactively recommend products
When user explicitly requests recommendations → Provide only name, price, and key features
    Q
    可以查詢產品資訊嗎?
    A
    當你提出問題或查詢時，會觸發知識庫查詢與產品資訊查詢，我會使用並發搜尋提供完整資訊。
    原因
    • semantic duplicate of "如何查詢產品的詳細資訊?" (cosine=0.822 ≥ 0.8)
  • Judge LLM 拒絕 scenario_focused 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 對話流程：Knowledge and Product Search 7363 
      Knowledge and Product Search

## 1. 觸發條件
- When user asks a question or makes an inquiry

統一處理知識庫查詢與產品資訊查詢，使用並發搜尋提供完整資訊

## 2. 資訊收集
### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
- query [text] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
- keywords_or_codes [text] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none

## 3. API 工具
1. search_unified — 統一搜尋知識庫、產品與網頁資料，支援自適應三通道智能排序

## 4. 回覆規則
- Informational questions → Answer with knowledge content only, do not proactively recommend products
When user explicitly requests recommendations → Provide only name, price, and key features
    Q
    有什麼可以推薦的產品啊?
    A
    當您提出問題或查詢時，我會進行知識庫查詢與產品資訊查詢，使用並發搜尋來提供完整資訊。如果您有具體的產品或問題，請告訴我，我會幫您搜尋相關內容。
    原因
    • The answer does not provide specific product recommendations as required by the question.
    • The answer suggests a process rather than directly addressing the user's request for product recommendations.
    • Judge LLM 認為答案與資料來源有事實出入
  • Judge LLM 拒絕 early_return
    Q
    最近天氣怎麼樣啊？
    A
    您好，我是客服 AI，很高興為您服務
    原因
    • The question is not answerable as there are no sources provided.
    • The answer does not address the question asked.
    • Judge LLM 認為答案與資料來源有事實出入
    • Judge LLM 信心度只有 0%（門檻 60%）—— 對「答案是否正確」的判斷不夠確定
  • Judge LLM 拒絕 early_return 第 2 次嘗試
    Q
    最近天氣怎麼樣?
    A
    這個問題不在我服務範圍內。
    原因
    • No sources provided to answer the question.
    • Judge LLM 認為這題從資料來源無法答出來
  • Judge LLM 拒絕 early_return 第 3 次嘗試
    Q
    最近天氣怎麼樣?
    A
    您好，我是客服 AI，很高興為您服務
    原因
    • The question is not answerable as there are no sources provided.
    • The answer does not address the question about the weather.
    • Judge LLM 認為答案與資料來源有事實出入
    • Judge LLM 信心度只有 0%（門檻 60%）—— 對「答案是否正確」的判斷不夠確定
  • 已寫入 EvalSuite scenario_focused
    來源素材（點擊查看完整內容）
    • • 對話流程：Knowledge and Product Search 7363 
      Knowledge and Product Search

## 1. 觸發條件
- When user asks a question or makes an inquiry

統一處理知識庫查詢與產品資訊查詢，使用並發搜尋提供完整資訊

## 2. 資訊收集
### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
- query [text] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
- keywords_or_codes [text] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none

## 3. API 工具
1. search_unified — 統一搜尋知識庫、產品與網頁資料，支援自適應三通道智能排序

## 4. 回覆規則
- Informational questions → Answer with knowledge content only, do not proactively recommend products
When user explicitly requests recommendations → Provide only name, price, and key features
    Q
    你們可以幫我查詢產品資訊嗎？
    A
    當使用者提出問題或查詢時，我們會統一處理知識庫查詢與產品資訊查詢，並使用同步搜尋提供完整資訊。
  • 已寫入 EvalSuite scenario_focused
    來源素材（點擊查看完整內容）
    • • 對話流程：Knowledge and Product Search 7363 
      Knowledge and Product Search

## 1. 觸發條件
- When user asks a question or makes an inquiry

統一處理知識庫查詢與產品資訊查詢，使用並發搜尋提供完整資訊

## 2. 資訊收集
### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
- query [text] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
- keywords_or_codes [text] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none

## 3. API 工具
1. search_unified — 統一搜尋知識庫、產品與網頁資料，支援自適應三通道智能排序

## 4. 回覆規則
- Informational questions → Answer with knowledge content only, do not proactively recommend products
When user explicitly requests recommendations → Provide only name, price, and key features
    Q
    你們的搜尋工具支援什麼功能？
    A
    我們的搜尋工具支援統一處理知識庫查詢與產品資訊查詢，並使用並發搜尋提供完整資訊，還支援自適應三通道智能排序。
  • 語氣不像真人 chat（被 Stage E 拒絕） scenario_focused
    來源素材（點擊查看完整內容）
    • • 對話流程：Knowledge and Product Search 7363 
      Knowledge and Product Search

## 1. 觸發條件
- When user asks a question or makes an inquiry

統一處理知識庫查詢與產品資訊查詢，使用並發搜尋提供完整資訊

## 2. 資訊收集
### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
- query [text] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
- keywords_or_codes [text] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none

## 3. API 工具
1. search_unified — 統一搜尋知識庫、產品與網頁資料，支援自適應三通道智能排序

## 4. 回覆規則
- Informational questions → Answer with knowledge content only, do not proactively recommend products
When user explicitly requests recommendations → Provide only name, price, and key features
    Q
    知識庫查詢和產品查詢可以同時進行嗎?
    A
    是的，知識庫查詢與產品資訊查詢可以統一處理，並使用並發搜尋來提供完整資訊。
    原因
    • chat-realism: internal_role_title (The question uses terminology like '知識庫查詢' that suggests an internal understanding of company processes, which a typi...)
  • 語氣不像真人 chat（被 Stage E 拒絕） scenario_focused 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 對話流程：Knowledge and Product Search 7363 
      Knowledge and Product Search

## 1. 觸發條件
- When user asks a question or makes an inquiry

統一處理知識庫查詢與產品資訊查詢，使用並發搜尋提供完整資訊

## 2. 資訊收集
### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
- query [text] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
- keywords_or_codes [text] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none

## 3. API 工具
1. search_unified — 統一搜尋知識庫、產品與網頁資料，支援自適應三通道智能排序

## 4. 回覆規則
- Informational questions → Answer with knowledge content only, do not proactively recommend products
When user explicitly requests recommendations → Provide only name, price, and key features
    Q
    你們的知識庫跟產品資訊查詢是怎麼運作的?
    A
    我們會統一處理知識庫查詢與產品資訊查詢，並使用並發搜尋來提供完整資訊。
    原因
    • chat-realism: vague_meta (The question is vague and asks about company-wide operations rather than specific product details.)
  • 語氣不像真人 chat（被 Stage E 拒絕） scenario_focused 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 對話流程：Knowledge and Product Search 7363 
      Knowledge and Product Search

## 1. 觸發條件
- When user asks a question or makes an inquiry

統一處理知識庫查詢與產品資訊查詢，使用並發搜尋提供完整資訊

## 2. 資訊收集
### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
- query [text] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
- keywords_or_codes [text] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none

## 3. API 工具
1. search_unified — 統一搜尋知識庫、產品與網頁資料，支援自適應三通道智能排序

## 4. 回覆規則
- Informational questions → Answer with knowledge content only, do not proactively recommend products
When user explicitly requests recommendations → Provide only name, price, and key features
    Q
    你們的知識庫和產品查詢是怎麼運作的？
    A
    我們的知識庫與產品查詢會統一處理，使用並發搜尋來提供完整資訊，這樣可以更有效率地回答您的問題。
    原因
    • chat-realism: vague_meta (The question is vague and asks about company-wide operations rather than a specific product or service.)
  • 語氣不像真人 chat（被 Stage E 拒絕） scenario_focused
    來源素材（點擊查看完整內容）
    • • 對話流程：Knowledge and Product Search 7363 
      Knowledge and Product Search

## 1. 觸發條件
- When user asks a question or makes an inquiry

統一處理知識庫查詢與產品資訊查詢，使用並發搜尋提供完整資訊

## 2. 資訊收集
### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
- query [text] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
- keywords_or_codes [text] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none

## 3. API 工具
1. search_unified — 統一搜尋知識庫、產品與網頁資料，支援自適應三通道智能排序

## 4. 回覆規則
- Informational questions → Answer with knowledge content only, do not proactively recommend products
When user explicitly requests recommendations → Provide only name, price, and key features
    Q
    有關知識庫查詢的信息是什麼?
    A
    對於資訊性問題，只提供知識內容，不主動推薦產品。
    原因
    • chat-realism: vague_meta (The question is vague and asks about company-wide reputation or quality, which is not typical for a real customer inq...)
  • 已寫入 EvalSuite scenario_focused 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 對話流程：Knowledge and Product Search 7363 
      Knowledge and Product Search

## 1. 觸發條件
- When user asks a question or makes an inquiry

統一處理知識庫查詢與產品資訊查詢，使用並發搜尋提供完整資訊

## 2. 資訊收集
### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
- query [text] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
- keywords_or_codes [text] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none

## 3. API 工具
1. search_unified — 統一搜尋知識庫、產品與網頁資料，支援自適應三通道智能排序

## 4. 回覆規則
- Informational questions → Answer with knowledge content only, do not proactively recommend products
When user explicitly requests recommendations → Provide only name, price, and key features
    Q
    有關知識庫的問題怎麼問?
    A
    對於資訊性問題，回覆時僅提供知識內容，不主動推薦產品。
  • 已寫入 EvalSuite scenario_focused
    來源素材（點擊查看完整內容）
    • • 對話流程：Knowledge and Product Search 7363 
      Knowledge and Product Search

## 1. 觸發條件
- When user asks a question or makes an inquiry

統一處理知識庫查詢與產品資訊查詢，使用並發搜尋提供完整資訊

## 2. 資訊收集
### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
- query [text] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
- keywords_or_codes [text] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none

## 3. API 工具
1. search_unified — 統一搜尋知識庫、產品與網頁資料，支援自適應三通道智能排序

## 4. 回覆規則
- Informational questions → Answer with knowledge content only, do not proactively recommend products
When user explicitly requests recommendations → Provide only name, price, and key features
    Q
    請問統一搜尋工具是怎麼運作的？
    A
    統一搜尋工具支援自適應三通道智能排序，能夠統一處理知識庫查詢與產品資訊查詢，並且使用並發搜尋以提供完整資訊。
  • 語意近重複（被 Stage C 拒絕） scenario_focused
    來源素材（點擊查看完整內容）
    • • 對話流程：Knowledge and Product Search 7363 
      Knowledge and Product Search

## 1. 觸發條件
- When user asks a question or makes an inquiry

統一處理知識庫查詢與產品資訊查詢，使用並發搜尋提供完整資訊

## 2. 資訊收集
### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
- query [text] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
- keywords_or_codes [text] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none

## 3. API 工具
1. search_unified — 統一搜尋知識庫、產品與網頁資料，支援自適應三通道智能排序

## 4. 回覆規則
- Informational questions → Answer with knowledge content only, do not proactively recommend products
When user explicitly requests recommendations → Provide only name, price, and key features
    Q
    統一搜尋工具可以做什麼?
    A
    統一搜尋工具支援自適應三通道智能排序，可以處理知識庫查詢與產品資訊查詢，提供完整資訊。
    原因
    • semantic duplicate of "請問統一搜尋工具是怎麼運作的？" (cosine=0.886 ≥ 0.8)
  • 已寫入 EvalSuite scenario_focused 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 對話流程：Knowledge and Product Search 7363 
      Knowledge and Product Search

## 1. 觸發條件
- When user asks a question or makes an inquiry

統一處理知識庫查詢與產品資訊查詢，使用並發搜尋提供完整資訊

## 2. 資訊收集
### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
- query [text] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
- keywords_or_codes [text] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none

## 3. API 工具
1. search_unified — 統一搜尋知識庫、產品與網頁資料，支援自適應三通道智能排序

## 4. 回覆規則
- Informational questions → Answer with knowledge content only, do not proactively recommend products
When user explicitly requests recommendations → Provide only name, price, and key features
    Q
    這個搜尋工具可以怎麼使用啊
    A
    統一搜尋工具支援自適應三通道智能排序，可以處理知識庫與產品資訊的查詢，提供完整的資訊。
  • 已寫入 EvalSuite scenario_focused
    來源素材（點擊查看完整內容）
    • • 對話流程：Knowledge and Product Search 7363 
      Knowledge and Product Search

## 1. 觸發條件
- When user asks a question or makes an inquiry

統一處理知識庫查詢與產品資訊查詢，使用並發搜尋提供完整資訊

## 2. 資訊收集
### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
- query [text] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
- keywords_or_codes [text] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none

## 3. API 工具
1. search_unified — 統一搜尋知識庫、產品與網頁資料，支援自適應三通道智能排序

## 4. 回覆規則
- Informational questions → Answer with knowledge content only, do not proactively recommend products
When user explicitly requests recommendations → Provide only name, price, and key features
    Q
    能不能推薦一款適合夏天的髮片?
    A
    我推薦你使用輕盈的髮片，價格大約在 1500 元左右，主要特徵是透氣舒適，不易過熱，非常適合夏天使用。