產出 #233

產品異常

## 1. 觸發條件
- 當消費者提到「產品＋異常原因」，例如「手機殼圖案剝落、產品刮傷、按鈕脫落、產品斷裂、殼變形、保護貼浮邊或是觸控不良」等等

## 4. 回覆規則
- Reply:

We apologize for any inconvenience you may have encountered while using our product. We will assist you as soon as possible. 

Please fill out our customer service form, select "After-Sales Inquiry > Product Support," and provide complete order/product information, as well as photos or videos of the product malfunction so that we can provide assistance quickly! Thank you for your cooperation.

Customer Service Form: https://url.rhinoshield.io/io-chatbot

Q: Return policy
A: Only products purchased directly from RHINOSHIELD official website can be returned for a refund or an exchange within 30 days of arrival.
- If your product was not purchased on our website, you should contact the seller for returns and/or exchange.
- If your product was purchased on Amazon, you should contact Amazon for returns and/or exchange.

Please be aware that:
- The product must be in its original packaging including all content in perfect resalable condition. Damaged products may have the refund denied or incur a restocking fee based on the level of damage.
- Shipping and handling charges are NON-REFUNDABLE both ways.
- Design Your Own products CANNOT be returned nor exchanged. Be sure to confirm the device and/or design BEFORE confirming your order.
- Replacement products CANNOT be returned for a refund.
- Used Screen/Lens Protectors, and GRIP (adhesive version) products CANNOT be returned. 

Except where prohibited by law, for returns in the contiguous United States (select States are excluded due to carrier's service scope), RHINOSHIELD will provide a return shipping label and cover the return shipping cost. Returns are subject to a $5 USD restocking fee. 
For returns outside of the contiguous United States, return shipping costs WILL NOT be covered nor a return shipping label will be provided.

Refund Amount and Discount Information:
- If you return part of your order, the shipping and handling fees will not be refunded. Additionally, if the...

Q: What is the birthday program?
A: 1. Eligibility
a. To receive the birthday voucher, you must register as a member and provide your birthdate before the first day of your birthday month. Example: For a December birthday, you must register by November 30th to qualify.
b. If you register or update your birthday on or after the first day of your birthday month, you will only be eligible for the birthday voucher starting the following year.

2. Voucher Issuance
a. Eligible members will automatically receive a 10% off birthday voucher on the account page on the first day of their birthday month.

3. Usage
a. Voucher valid only during birthday month; expired vouchers will not be reissued.
b. Cannot be combined with other discounts or promotions.
c. Minimum order of US$50 (after discount) required to redeem.

4. Shipping
a. If the order total after applying the voucher use doesn’t meet the free shipping threshold, shipping fees will apply.

5. Returns & Issues
a. Voucher won’t be reissued or refunded if used on returned orders.
b. If you don’t receive your voucher, please contact us within your birthday month. It won’t be reissued afterward.

6. Others
a. RHINOSHIELD reserves the right to modify, suspend, or end this promotion at any time without prior notice.
b. In case of any disputes or unclear terms, official RHINOSHIELD announcements shall prevail.

詢問各型號重量尺寸

## 1. 觸發條件
- 當客人問到產品的以下資訊「
1. 尺寸與體積相關
-尺寸、大小、size、體積
-長度、寬度、高度、深度、厚度
-多大、多小、多長、多寬、多高
-規格、dimensions、measurements

2. 重量相關
-重量、重、多重、幾公斤、幾克
-淨重、毛重、weight
-輕重、份量

3. 容量與數量相關
-容量、capacity、容積、幾公升、幾毫升
-數量、份量、內容量
-可容納、可裝、可放

」

## 4. 回覆規則
- 當客人問到產品的尺寸、重量、容量相關，請回覆以下訊息：
「感謝您的詢問。請填寫客服表單並提供您想詢問的產品線/型號/規格等資訊，我們將於服務時間內盡快回覆： https://url.rhinoshield.io/io-chatbot 」

知識與產品查詢

## 1. 觸發條件
- #核心觸發原則
-通用疑問詞與符號 (ABSOLUTE PRIORITY)：「?、嗎、呢、嗎?、如何、怎麼、什麼、哪裡、哪個、多少、為什麼」
-只要出現上述任何關鍵字，或輸入內容少於 10 字，強制觸發知識庫與產品搜尋。

#觸發關鍵字(任何語系有符合以下意圖）
1.購買意圖與需求：商品、產品、物品、購買、買、訂購、我想要、我需要、我在找

2.推薦與建議：推薦、介紹、建議、功能、特色、優點、特性、詳細說明、詳細介紹、補充說明

3.規格與比較：規格、尺寸、容量、技術規格、比較、對比、差異、區別、哪個好、哪個適合、優缺點、好壞、性價比、CP值、划算

4.組合與優惠：搭配、組合、配對、一起用、同時使用、套餐、套組、加購、加買、相關商品、升級、活動、報名、參加、優惠、折扣、促銷、抽獎、贈品、獎品

5.適用場景：用途、目的、需求、場合、情境、環境、適用範圍、適用對象、預算、限制條件、

6.操作與教學：怎麼用、如何使用、使用方法、使用方式、操作方式、使用步驟、安裝、設定、配置、第一次使用、新手使用、初次使用、使用技巧、使用訣竅、使用須知、注意事項

7.維護與保養：保養、維護、清潔、保存、存放、收藏、壽命、使用期限、保固期、更換、替換、更新

8.配送與金流：配送、運費、到貨時間、地址、付款方式、分期、發票、收據、證明

9.售後服務：退換貨、退款、退費、保固、維修、售後、聯絡方式、電話、信箱、登入、註冊、密碼、無法、不能、不行、錯誤、異常、問題、當機、卡住

10.會員權益：會員、積分、紅利、政策、規定、條款、隱私、個資、資料、安全、保障、保護、責任、義務、權利

11.公司與社群資訊：粉絲團、粉專、FB、Facebook、臉書、Instagram、IG、社群、官網、網站、LINE、Youtube、YT、影片、頻道、公司、品牌、關於我們、服務時間、營業時間、上班時間

12.Product Spec and brand：iphone/SolidX/cases/SolidSuit/AirX/phonecase/recommend/design/disney/cartoon/naruto/Dragon Ball/Superman/marvel/dc

統一處理知識庫查詢與產品資訊查詢，使用並發搜尋提供完整資訊

## 2. 資訊收集
### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
- query [text] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
- keywords_or_codes [text] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none

## 3. API 工具
1. search_knowledges — 從知識庫中搜尋與使用者查詢相關的知識
2...

Q: Return policy
A: Only products purchased directly from RHINOSHIELD official website can be returned for a refund or an exchange within 30 days of arrival.
- If your product was not purchased on our website, you should contact the seller for returns and/or exchange.
- If your product was purchased on Amazon, you should contact Amazon for returns and/or exchange.

Please be aware that:
- The product must be in its original packaging including all content in perfect resalable condition. Damaged products may have the refund denied or incur a restocking fee based on the level of damage.
- Shipping and handling charges are NON-REFUNDABLE both ways.
- Design Your Own products CANNOT be returned nor exchanged. Be sure to confirm the device and/or design BEFORE confirming your order.
- Replacement products CANNOT be returned for a refund.
- Used Screen/Lens Protectors, and GRIP (adhesive version) products CANNOT be returned. 

Except where prohibited by law, for returns in the contiguous United States (select States are excluded due to carrier's service scope), RHINOSHIELD will provide a return shipping label and cover the return shipping cost. Returns are subject to a $5 USD restocking fee. 
For returns outside of the contiguous United States, return shipping costs WILL NOT be covered nor a return shipping label will be provided.

Refund Amount and Discount Information:
- If you return part of your order, the shipping and handling fees will not be refunded. Additionally, if the...

Q: Design Your Own (DYO) User Guide on the Resolution and Format of Design
A: RHINOSHIELD provides you with the freedom to create your own case freely and continues to optimize our printing quality to present your design as much as possible. But we will not provide any retouching and adjustments to the pictures you upload. Please refer to the guidelines below to avoid expectations that fall short when you receive the printed product(s):

1. Only Jpg/Jpeg/Png files are supported (other file formats such as Svg, Bmp, Gif, etc. are not supported).
2. File size does not exceed 10MB.
3. Resolution between DPI 72~150.
4. If images contain lines, ensure they are greater than 2pt (approximately 0.7mm) in width.
5. If the picture has a 1D/2D barcode (For example: QR code), there's no guarantee that it can be scanned successfully.
6. A photo with at least 8 megapixels or higher (applicable for full-size specifications). If you enlarge the image directly, it may reduce the clarity of the pattern.
7. Do not use filters or size compression as much as possible, it is recommended to use the original image file.
8. An image exported from Instagram or Facebook gets compressed, thus the quality of the image is low compared to the original file. It is recommended to use the original image file.
9. If the original file has poor visual quality, increasing the file size through software would not make a difference.
10. Fine lines, gradients, and highly transparent designs may disappear during t...

知識與產品查詢

## 1. 觸發條件
- #核心觸發原則
-通用疑問詞與符號 (ABSOLUTE PRIORITY)：「?、嗎、呢、嗎?、如何、怎麼、什麼、哪裡、哪個、多少、為什麼」
-只要出現上述任何關鍵字，或輸入內容少於 10 字，強制觸發知識庫與產品搜尋。

#觸發關鍵字(任何語系有符合以下意圖）
1.購買意圖與需求：商品、產品、物品、購買、買、訂購、我想要、我需要、我在找

2.推薦與建議：推薦、介紹、建議、功能、特色、優點、特性、詳細說明、詳細介紹、補充說明

3.規格與比較：規格、尺寸、容量、技術規格、比較、對比、差異、區別、哪個好、哪個適合、優缺點、好壞、性價比、CP值、划算

4.組合與優惠：搭配、組合、配對、一起用、同時使用、套餐、套組、加購、加買、相關商品、升級、活動、報名、參加、優惠、折扣、促銷、抽獎、贈品、獎品

5.適用場景：用途、目的、需求、場合、情境、環境、適用範圍、適用對象、預算、限制條件、

6.操作與教學：怎麼用、如何使用、使用方法、使用方式、操作方式、使用步驟、安裝、設定、配置、第一次使用、新手使用、初次使用、使用技巧、使用訣竅、使用須知、注意事項

7.維護與保養：保養、維護、清潔、保存、存放、收藏、壽命、使用期限、保固期、更換、替換、更新

8.配送與金流：配送、運費、到貨時間、地址、付款方式、分期、發票、收據、證明

9.售後服務：退換貨、退款、退費、保固、維修、售後、聯絡方式、電話、信箱、登入、註冊、密碼、無法、不能、不行、錯誤、異常、問題、當機、卡住

10.會員權益：會員、積分、紅利、政策、規定、條款、隱私、個資、資料、安全、保障、保護、責任、義務、權利

11.公司與社群資訊：粉絲團、粉專、FB、Facebook、臉書、Instagram、IG、社群、官網、網站、LINE、Youtube、YT、影片、頻道、公司、品牌、關於我們、服務時間、營業時間、上班時間

12.Product Spec and brand：iphone/SolidX/cases/SolidSuit/AirX/phonecase/recommend/design/disney/cartoon/naruto/Dragon Ball/Superman/marvel/dc

統一處理知識庫查詢與產品資訊查詢，使用並發搜尋提供完整資訊

## 2. 資訊收集
### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
- query [text] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
- keywords_or_codes [text] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none

## 3. API 工具
1. search_knowledges — 從知識庫中搜尋與使用者查詢相關的知識
2...

Q: Return policy
A: Only products purchased directly from RHINOSHIELD official website can be returned for a refund or an exchange within 30 days of arrival.
- If your product was not purchased on our website, you should contact the seller for returns and/or exchange.
- If your product was purchased on Amazon, you should contact Amazon for returns and/or exchange.

Please be aware that:
- The product must be in its original packaging including all content in perfect resalable condition. Damaged products may have the refund denied or incur a restocking fee based on the level of damage.
- Shipping and handling charges are NON-REFUNDABLE both ways.
- Design Your Own products CANNOT be returned nor exchanged. Be sure to confirm the device and/or design BEFORE confirming your order.
- Replacement products CANNOT be returned for a refund.
- Used Screen/Lens Protectors, and GRIP (adhesive version) products CANNOT be returned. 

Except where prohibited by law, for returns in the contiguous United States (select States are excluded due to carrier's service scope), RHINOSHIELD will provide a return shipping label and cover the return shipping cost. Returns are subject to a $5 USD restocking fee. 
For returns outside of the contiguous United States, return shipping costs WILL NOT be covered nor a return shipping label will be provided.

Refund Amount and Discount Information:
- If you return part of your order, the shipping and handling fees will not be refunded. Additionally, if the...

Q: Design Your Own (DYO) User Guide on the Resolution and Format of Design
A: RHINOSHIELD provides you with the freedom to create your own case freely and continues to optimize our printing quality to present your design as much as possible. But we will not provide any retouching and adjustments to the pictures you upload. Please refer to the guidelines below to avoid expectations that fall short when you receive the printed product(s):

1. Only Jpg/Jpeg/Png files are supported (other file formats such as Svg, Bmp, Gif, etc. are not supported).
2. File size does not exceed 10MB.
3. Resolution between DPI 72~150.
4. If images contain lines, ensure they are greater than 2pt (approximately 0.7mm) in width.
5. If the picture has a 1D/2D barcode (For example: QR code), there's no guarantee that it can be scanned successfully.
6. A photo with at least 8 megapixels or higher (applicable for full-size specifications). If you enlarge the image directly, it may reduce the clarity of the pattern.
7. Do not use filters or size compression as much as possible, it is recommended to use the original image file.
8. An image exported from Instagram or Facebook gets compressed, thus the quality of the image is low compared to the original file. It is recommended to use the original image file.
9. If the original file has poor visual quality, increasing the file size through software would not make a difference.
10. Fine lines, gradients, and highly transparent designs may disappear during t...

產品異常

## 1. 觸發條件
- 當消費者提到「產品＋異常原因」，例如「手機殼圖案剝落、產品刮傷、按鈕脫落、產品斷裂、殼變形、保護貼浮邊或是觸控不良」等等

## 4. 回覆規則
- Reply:

We apologize for any inconvenience you may have encountered while using our product. We will assist you as soon as possible. 

Please fill out our customer service form, select "After-Sales Inquiry > Product Support," and provide complete order/product information, as well as photos or videos of the product malfunction so that we can provide assistance quickly! Thank you for your cooperation.

Customer Service Form: https://url.rhinoshield.io/io-chatbot

Q: Return policy
A: Only products purchased directly from RHINOSHIELD official website can be returned for a refund or an exchange within 30 days of arrival.
- If your product was not purchased on our website, you should contact the seller for returns and/or exchange.
- If your product was purchased on Amazon, you should contact Amazon for returns and/or exchange.

Please be aware that:
- The product must be in its original packaging including all content in perfect resalable condition. Damaged products may have the refund denied or incur a restocking fee based on the level of damage.
- Shipping and handling charges are NON-REFUNDABLE both ways.
- Design Your Own products CANNOT be returned nor exchanged. Be sure to confirm the device and/or design BEFORE confirming your order.
- Replacement products CANNOT be returned for a refund.
- Used Screen/Lens Protectors, and GRIP (adhesive version) products CANNOT be returned. 

Except where prohibited by law, for returns in the contiguous United States (select States are excluded due to carrier's service scope), RHINOSHIELD will provide a return shipping label and cover the return shipping cost. Returns are subject to a $5 USD restocking fee. 
For returns outside of the contiguous United States, return shipping costs WILL NOT be covered nor a return shipping label will be provided.

Refund Amount and Discount Information:
- If you return part of your order, the shipping and handling fees will not be refunded. Additionally, if the...

Q: What is the birthday program?
A: 1. Eligibility
a. To receive the birthday voucher, you must register as a member and provide your birthdate before the first day of your birthday month. Example: For a December birthday, you must register by November 30th to qualify.
b. If you register or update your birthday on or after the first day of your birthday month, you will only be eligible for the birthday voucher starting the following year.

2. Voucher Issuance
a. Eligible members will automatically receive a 10% off birthday voucher on the account page on the first day of their birthday month.

3. Usage
a. Voucher valid only during birthday month; expired vouchers will not be reissued.
b. Cannot be combined with other discounts or promotions.
c. Minimum order of US$50 (after discount) required to redeem.

4. Shipping
a. If the order total after applying the voucher use doesn’t meet the free shipping threshold, shipping fees will apply.

5. Returns & Issues
a. Voucher won’t be reissued or refunded if used on returned orders.
b. If you don’t receive your voucher, please contact us within your birthday month. It won’t be reissued afterward.

6. Others
a. RHINOSHIELD reserves the right to modify, suspend, or end this promotion at any time without prior notice.
b. In case of any disputes or unclear terms, official RHINOSHIELD announcements shall prevail.

知識與產品查詢

## 1. 觸發條件
- #核心觸發原則
-通用疑問詞與符號 (ABSOLUTE PRIORITY)：「?、嗎、呢、嗎?、如何、怎麼、什麼、哪裡、哪個、多少、為什麼」
-只要出現上述任何關鍵字，或輸入內容少於 10 字，強制觸發知識庫與產品搜尋。

#觸發關鍵字(任何語系有符合以下意圖）
1.購買意圖與需求：商品、產品、物品、購買、買、訂購、我想要、我需要、我在找

2.推薦與建議：推薦、介紹、建議、功能、特色、優點、特性、詳細說明、詳細介紹、補充說明

3.規格與比較：規格、尺寸、容量、技術規格、比較、對比、差異、區別、哪個好、哪個適合、優缺點、好壞、性價比、CP值、划算

4.組合與優惠：搭配、組合、配對、一起用、同時使用、套餐、套組、加購、加買、相關商品、升級、活動、報名、參加、優惠、折扣、促銷、抽獎、贈品、獎品

5.適用場景：用途、目的、需求、場合、情境、環境、適用範圍、適用對象、預算、限制條件、

6.操作與教學：怎麼用、如何使用、使用方法、使用方式、操作方式、使用步驟、安裝、設定、配置、第一次使用、新手使用、初次使用、使用技巧、使用訣竅、使用須知、注意事項

7.維護與保養：保養、維護、清潔、保存、存放、收藏、壽命、使用期限、保固期、更換、替換、更新

8.配送與金流：配送、運費、到貨時間、地址、付款方式、分期、發票、收據、證明

9.售後服務：退換貨、退款、退費、保固、維修、售後、聯絡方式、電話、信箱、登入、註冊、密碼、無法、不能、不行、錯誤、異常、問題、當機、卡住

10.會員權益：會員、積分、紅利、政策、規定、條款、隱私、個資、資料、安全、保障、保護、責任、義務、權利

11.公司與社群資訊：粉絲團、粉專、FB、Facebook、臉書、Instagram、IG、社群、官網、網站、LINE、Youtube、YT、影片、頻道、公司、品牌、關於我們、服務時間、營業時間、上班時間

12.Product Spec and brand：iphone/SolidX/cases/SolidSuit/AirX/phonecase/recommend/design/disney/cartoon/naruto/Dragon Ball/Superman/marvel/dc

統一處理知識庫查詢與產品資訊查詢，使用並發搜尋提供完整資訊

## 2. 資訊收集
### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
- query [text] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
- keywords_or_codes [text] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none

## 3. API 工具
1. search_knowledges — 從知識庫中搜尋與使用者查詢相關的知識
2...

Q: Return policy
A: Only products purchased directly from RHINOSHIELD official website can be returned for a refund or an exchange within 30 days of arrival.
- If your product was not purchased on our website, you should contact the seller for returns and/or exchange.
- If your product was purchased on Amazon, you should contact Amazon for returns and/or exchange.

Please be aware that:
- The product must be in its original packaging including all content in perfect resalable condition. Damaged products may have the refund denied or incur a restocking fee based on the level of damage.
- Shipping and handling charges are NON-REFUNDABLE both ways.
- Design Your Own products CANNOT be returned nor exchanged. Be sure to confirm the device and/or design BEFORE confirming your order.
- Replacement products CANNOT be returned for a refund.
- Used Screen/Lens Protectors, and GRIP (adhesive version) products CANNOT be returned. 

Except where prohibited by law, for returns in the contiguous United States (select States are excluded due to carrier's service scope), RHINOSHIELD will provide a return shipping label and cover the return shipping cost. Returns are subject to a $5 USD restocking fee. 
For returns outside of the contiguous United States, return shipping costs WILL NOT be covered nor a return shipping label will be provided.

Refund Amount and Discount Information:
- If you return part of your order, the shipping and handling fees will not be refunded. Additionally, if the...

Q: Design Your Own (DYO) User Guide on the Resolution and Format of Design
A: RHINOSHIELD provides you with the freedom to create your own case freely and continues to optimize our printing quality to present your design as much as possible. But we will not provide any retouching and adjustments to the pictures you upload. Please refer to the guidelines below to avoid expectations that fall short when you receive the printed product(s):

1. Only Jpg/Jpeg/Png files are supported (other file formats such as Svg, Bmp, Gif, etc. are not supported).
2. File size does not exceed 10MB.
3. Resolution between DPI 72~150.
4. If images contain lines, ensure they are greater than 2pt (approximately 0.7mm) in width.
5. If the picture has a 1D/2D barcode (For example: QR code), there's no guarantee that it can be scanned successfully.
6. A photo with at least 8 megapixels or higher (applicable for full-size specifications). If you enlarge the image directly, it may reduce the clarity of the pattern.
7. Do not use filters or size compression as much as possible, it is recommended to use the original image file.
8. An image exported from Instagram or Facebook gets compressed, thus the quality of the image is low compared to the original file. It is recommended to use the original image file.
9. If the original file has poor visual quality, increasing the file size through software would not make a difference.
10. Fine lines, gradients, and highly transparent designs may disappear during t...

詢問各型號重量尺寸

## 1. 觸發條件
- 當客人問到產品的以下資訊「
1. 尺寸與體積相關
-尺寸、大小、size、體積
-長度、寬度、高度、深度、厚度
-多大、多小、多長、多寬、多高
-規格、dimensions、measurements

2. 重量相關
-重量、重、多重、幾公斤、幾克
-淨重、毛重、weight
-輕重、份量

3. 容量與數量相關
-容量、capacity、容積、幾公升、幾毫升
-數量、份量、內容量
-可容納、可裝、可放

」

## 4. 回覆規則
- 當客人問到產品的尺寸、重量、容量相關，請回覆以下訊息：
「感謝您的詢問。請填寫客服表單並提供您想詢問的產品線/型號/規格等資訊，我們將於服務時間內盡快回覆： https://url.rhinoshield.io/io-chatbot 」

詢問各型號重量尺寸

## 1. 觸發條件
- 當客人問到產品的以下資訊「
1. 尺寸與體積相關
-尺寸、大小、size、體積
-長度、寬度、高度、深度、厚度
-多大、多小、多長、多寬、多高
-規格、dimensions、measurements

2. 重量相關
-重量、重、多重、幾公斤、幾克
-淨重、毛重、weight
-輕重、份量

3. 容量與數量相關
-容量、capacity、容積、幾公升、幾毫升
-數量、份量、內容量
-可容納、可裝、可放

」

## 4. 回覆規則
- 當客人問到產品的尺寸、重量、容量相關，請回覆以下訊息：
「感謝您的詢問。請填寫客服表單並提供您想詢問的產品線/型號/規格等資訊，我們將於服務時間內盡快回覆： https://url.rhinoshield.io/io-chatbot 」

知識與產品查詢

## 1. 觸發條件
- #核心觸發原則
-通用疑問詞與符號 (ABSOLUTE PRIORITY)：「?、嗎、呢、嗎?、如何、怎麼、什麼、哪裡、哪個、多少、為什麼」
-只要出現上述任何關鍵字，或輸入內容少於 10 字，強制觸發知識庫與產品搜尋。

#觸發關鍵字(任何語系有符合以下意圖）
1.購買意圖與需求：商品、產品、物品、購買、買、訂購、我想要、我需要、我在找

2.推薦與建議：推薦、介紹、建議、功能、特色、優點、特性、詳細說明、詳細介紹、補充說明

3.規格與比較：規格、尺寸、容量、技術規格、比較、對比、差異、區別、哪個好、哪個適合、優缺點、好壞、性價比、CP值、划算

4.組合與優惠：搭配、組合、配對、一起用、同時使用、套餐、套組、加購、加買、相關商品、升級、活動、報名、參加、優惠、折扣、促銷、抽獎、贈品、獎品

5.適用場景：用途、目的、需求、場合、情境、環境、適用範圍、適用對象、預算、限制條件、

6.操作與教學：怎麼用、如何使用、使用方法、使用方式、操作方式、使用步驟、安裝、設定、配置、第一次使用、新手使用、初次使用、使用技巧、使用訣竅、使用須知、注意事項

7.維護與保養：保養、維護、清潔、保存、存放、收藏、壽命、使用期限、保固期、更換、替換、更新

8.配送與金流：配送、運費、到貨時間、地址、付款方式、分期、發票、收據、證明

9.售後服務：退換貨、退款、退費、保固、維修、售後、聯絡方式、電話、信箱、登入、註冊、密碼、無法、不能、不行、錯誤、異常、問題、當機、卡住

10.會員權益：會員、積分、紅利、政策、規定、條款、隱私、個資、資料、安全、保障、保護、責任、義務、權利

11.公司與社群資訊：粉絲團、粉專、FB、Facebook、臉書、Instagram、IG、社群、官網、網站、LINE、Youtube、YT、影片、頻道、公司、品牌、關於我們、服務時間、營業時間、上班時間

12.Product Spec and brand：iphone/SolidX/cases/SolidSuit/AirX/phonecase/recommend/design/disney/cartoon/naruto/Dragon Ball/Superman/marvel/dc

統一處理知識庫查詢與產品資訊查詢，使用並發搜尋提供完整資訊

## 2. 資訊收集
### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
- query [text] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
- keywords_or_codes [text] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none

## 3. API 工具
1. search_knowledges — 從知識庫中搜尋與使用者查詢相關的知識
2...

Q: Return policy
A: Only products purchased directly from RHINOSHIELD official website can be returned for a refund or an exchange within 30 days of arrival.
- If your product was not purchased on our website, you should contact the seller for returns and/or exchange.
- If your product was purchased on Amazon, you should contact Amazon for returns and/or exchange.

Please be aware that:
- The product must be in its original packaging including all content in perfect resalable condition. Damaged products may have the refund denied or incur a restocking fee based on the level of damage.
- Shipping and handling charges are NON-REFUNDABLE both ways.
- Design Your Own products CANNOT be returned nor exchanged. Be sure to confirm the device and/or design BEFORE confirming your order.
- Replacement products CANNOT be returned for a refund.
- Used Screen/Lens Protectors, and GRIP (adhesive version) products CANNOT be returned. 

Except where prohibited by law, for returns in the contiguous United States (select States are excluded due to carrier's service scope), RHINOSHIELD will provide a return shipping label and cover the return shipping cost. Returns are subject to a $5 USD restocking fee. 
For returns outside of the contiguous United States, return shipping costs WILL NOT be covered nor a return shipping label will be provided.

Refund Amount and Discount Information:
- If you return part of your order, the shipping and handling fees will not be refunded. Additionally, if the...

Q: Design Your Own (DYO) User Guide on the Resolution and Format of Design
A: RHINOSHIELD provides you with the freedom to create your own case freely and continues to optimize our printing quality to present your design as much as possible. But we will not provide any retouching and adjustments to the pictures you upload. Please refer to the guidelines below to avoid expectations that fall short when you receive the printed product(s):

1. Only Jpg/Jpeg/Png files are supported (other file formats such as Svg, Bmp, Gif, etc. are not supported).
2. File size does not exceed 10MB.
3. Resolution between DPI 72~150.
4. If images contain lines, ensure they are greater than 2pt (approximately 0.7mm) in width.
5. If the picture has a 1D/2D barcode (For example: QR code), there's no guarantee that it can be scanned successfully.
6. A photo with at least 8 megapixels or higher (applicable for full-size specifications). If you enlarge the image directly, it may reduce the clarity of the pattern.
7. Do not use filters or size compression as much as possible, it is recommended to use the original image file.
8. An image exported from Instagram or Facebook gets compressed, thus the quality of the image is low compared to the original file. It is recommended to use the original image file.
9. If the original file has poor visual quality, increasing the file size through software would not make a difference.
10. Fine lines, gradients, and highly transparent designs may disappear during t...