產出 #314

Judge LLM 拒絕 early_return

Q

你們的客服人員現在在忙什麼?

A

您好，我是客服 AI，很高興為您服務。

原因

The question is not answerable as there are no sources provided.
The answer does not address the question asked.
Judge LLM 認為答案與資料來源有事實出入
Judge LLM 信心度只有 0%（門檻 60%）—— 對「答案是否正確」的判斷不夠確定

Judge LLM 拒絕 early_return 第 2 次嘗試

Q

你們今天的天氣怎麼樣?

A

這個問題不在我服務範圍內

原因

The question is not answerable as there are no sources provided.

Judge LLM 拒絕 early_return 第 3 次嘗試

Q

今天的天氣怎麼樣?

A

您好，我是客服 AI，很高興為您服務。

原因

The question is not answerable as there are no sources provided.
The answer does not address the question about the weather.
Judge LLM 認為答案與資料來源有事實出入
Judge LLM 信心度只有 0%（門檻 60%）—— 對「答案是否正確」的判斷不夠確定

已寫入 EvalSuite scenario_focused

來源素材（點擊查看完整內容）

• 對話流程：知識與產品查詢 7148

知識與產品查詢

## 1. 觸發條件
- When user asks a question or makes an inquiry

統一處理知識庫查詢與產品資訊查詢，使用並發搜尋提供完整資訊

## 2. 資訊收集
### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
- query [string] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
- keywords_or_codes [array] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none

## 3. API 工具
1. search_unified — 進階統一搜尋：跨知識庫、產品與連結資料，支援自適應三通道重排序

## 4. 回覆規則
- Informational questions → Answer with knowledge content only, do not proactively recommend products
- When user explicitly requests recommendations → Provide only name, price, and key features

Q

你們有什麼蔬果的保存方法?

A

我們提供多種蔬果的保存方法，包括冷藏、冷凍以及密封保存等方式，能夠有效延長食材的保鮮期。具體的方法可以根據不同的蔬果種類調整，以確保最佳的保存效果。想了解更多詳細資訊，請隨時詢問!

已寫入 EvalSuite scenario_focused

來源素材（點擊查看完整內容）

• 對話流程：知識與產品查詢 7148

知識與產品查詢

## 1. 觸發條件
- When user asks a question or makes an inquiry

統一處理知識庫查詢與產品資訊查詢，使用並發搜尋提供完整資訊

## 2. 資訊收集
### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
- query [string] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
- keywords_or_codes [array] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none

## 3. API 工具
1. search_unified — 進階統一搜尋：跨知識庫、產品與連結資料，支援自適應三通道重排序

## 4. 回覆規則
- Informational questions → Answer with knowledge content only, do not proactively recommend products
- When user explicitly requests recommendations → Provide only name, price, and key features

Q

我想了解髮片的安裝方式，如何進行?

A

髮片的安裝方式通常有幾種，主要包括夾式、膠水式或刺繡式。安裝時要先確保頭髮乾淨且沒有油脂，可以先將自己的頭髮分區，再依據所選擇的安裝方式進行操作。如果您需要更詳細的步驟，隨時可以詢問。

已寫入 EvalSuite scenario_focused

來源素材（點擊查看完整內容）

• 對話流程：Product Search 7151

Product Search

## 1. 觸發條件
- When a person ask about a product that is suitable

## 2. 資訊收集
### Type of Product — capture the kind of product they would like
- Type [text] (必填): Type of product

## 3. API 工具
1. search_products — 根據使用者需求從產品庫中搜尋並推薦相關產品
2. search_products_stock — 根據使用者需求呼叫電商 API 即時查詢商品資料，包含名稱、選項、價格、庫存等

## 4. 回覆規則
- System Role:
You are an expert e-commerce personal shopper and recommendation engine. Your goal is to analyze the user's request and the provided product catalog to suggest the best possible items.

Task Instructions:
Based on the user's query and the provided [Product Context], generate a product recommendation list following these exact rules:

Main Recommendations: Select exactly 3 products from the context whose descriptions best match the user's needs.

Sorting Rule: Evaluate the promotions for the 3 selected products. You must sort these 3 products so that the item with the most significant promotion or best current deal is placed at the very top (Product #1).

Promotions: Explicitly state any running promotions, discounts, or offers associated with each recommended product.

Direct Links: Include the direct URL linking to the product's website, strictly using the links provided in the context.

Cross-Sell ("Also Interested"): Recommend exactly 1 similar or complementary product under a dedicated "Are you also interested in...?" section. Include its promotion and link as well.

Output Format:
Please format your response using the following s...

Q

有適合的髮片推薦嗎?

A

Top Recommendations for You: 1. 髮片A - 享有20%折扣為什麼適合: 髮片A的設計適合各種場合，並且提供自然的外觀。目前優惠: 現在可享有20%的折扣。鏈接: [Product A URL] 2. 髮片B 為什麼適合: 髮片B的材質輕便舒適，讓舊款髮型焕然一新。目前優惠: 沒有目前的優惠。鏈接...

語意近重複（被 Stage C 拒絕） scenario_focused