產出 #405

Q: What is Slippage/Spread?
A: 1. Cause: Market orders take time to match. In volatile markets, the gap between order and execution price (Slippage) is a normal market occurrence.

2. Avoidance: Use [Limit Orders] or [Post Only] (Web) to ensure execution at your specified price.

3. Stance:

> WEEX is neutral. Slippage is bi-directional (can result in profit or loss). WEEX follows market matching rules and does not perform manual intervention or compensation.

電商訂單搜尋 executor — 打 JTCG SaaS API + vendor parser 格式化 (shopline_search_orders)

Search for order details based on the information user provided.

訂單查詢

## 1. 觸發條件
- When user has questions about specific order details, shipping status, or purchase history (only after user provides required personal info).

訂單查詢的 Agent 情景

## 3. API 工具
1. shopline_search_orders — 根據聊天記錄搜尋相關訂單資訊

## 4. 回覆規則
- Provide clear and concise answers based on order search results from tool messages
- If multiple relevant orders found, combine them logically
- If no relevant order found, acknowledge and offer to check with customer service

Q: What is Slippage/Spread?
A: 1. Cause: Market orders take time to match. In volatile markets, the gap between order and execution price (Slippage) is a normal market occurrence.

2. Avoidance: Use [Limit Orders] or [Post Only] (Web) to ensure execution at your specified price.

3. Stance:

> WEEX is neutral. Slippage is bi-directional (can result in profit or loss). WEEX follows market matching rules and does not perform manual intervention or compensation.

電商訂單搜尋 executor — 打 JTCG SaaS API + vendor parser 格式化 (shopline_search_orders)

Search for order details based on the information user provided.

訂單查詢

## 1. 觸發條件
- When user has questions about specific order details, shipping status, or purchase history (only after user provides required personal info).

訂單查詢的 Agent 情景

## 3. API 工具
1. shopline_search_orders — 根據聊天記錄搜尋相關訂單資訊

## 4. 回覆規則
- Provide clear and concise answers based on order search results from tool messages
- If multiple relevant orders found, combine them logically
- If no relevant order found, acknowledge and offer to check with customer service

Q: How can I check my registration date?
A: For privacy and security reasons, customer service cannot assist in checking or providing your registration date.

Suggestion: Search your SMS or email inbox for "WEEX" or the platform name. Locate the welcome or confirmation message received upon your first successful registration as a reference.

search_knowledges (search_knowledges)

Hybrid search (BM25 + vector) across KNOWLEDGE sources only (knowledge, doc_knowledge, link, vision). MUST generate 3 diverse vector queries AND per-locale BM25 keywords.

Q: How can I prevent a specific user from seeing my ads?
A: If you do not want a specific user to see or trade with your ads, you can add the user to your blocklist.
After you add a user to your blocklist:
The user will not be able to see the ads you publish
They cannot trade with your ads
The system will no longer match orders from that user with you


Steps to block a user:
1.Go to the order details page of your transaction with that user
2.In the counterparty information section, click Add to Blocklist
3.Confirm the action, and the user will be added to your blocklist.

Q: How can I check my registration date?
A: For privacy and security reasons, customer service cannot assist in checking or providing your registration date.

Suggestion: Search your SMS or email inbox for "WEEX" or the platform name. Locate the welcome or confirmation message received upon your first successful registration as a reference.

search_knowledges (search_knowledges)

Hybrid search (BM25 + vector) across KNOWLEDGE sources only (knowledge, doc_knowledge, link, vision). MUST generate 3 diverse vector queries AND per-locale BM25 keywords.

Q: How can I prevent a specific user from seeing my ads?
A: If you do not want a specific user to see or trade with your ads, you can add the user to your blocklist.
After you add a user to your blocklist:
The user will not be able to see the ads you publish
They cannot trade with your ads
The system will no longer match orders from that user with you


Steps to block a user:
1.Go to the order details page of your transaction with that user
2.In the counterparty information section, click Add to Blocklist
3.Confirm the action, and the user will be added to your blocklist.

Q: How can I check my registration date?
A: For privacy and security reasons, customer service cannot assist in checking or providing your registration date.

Suggestion: Search your SMS or email inbox for "WEEX" or the platform name. Locate the welcome or confirmation message received upon your first successful registration as a reference.

search_knowledges (search_knowledges)

Hybrid search (BM25 + vector) across KNOWLEDGE sources only (knowledge, doc_knowledge, link, vision). MUST generate 3 diverse vector queries AND per-locale BM25 keywords.

Q: How can I prevent a specific user from seeing my ads?
A: If you do not want a specific user to see or trade with your ads, you can add the user to your blocklist.
After you add a user to your blocklist:
The user will not be able to see the ads you publish
They cannot trade with your ads
The system will no longer match orders from that user with you


Steps to block a user:
1.Go to the order details page of your transaction with that user
2.In the counterparty information section, click Add to Blocklist
3.Confirm the action, and the user will be added to your blocklist.

Q: Are the odds of drawing each card the same?
A: Yes. Yes. Each deck contains 53 cards (52 standard cards plus 1 Joker), and every card has an equal probability of being drawn. All draws are conducted randomly.
Once a deck is fully drawn, a new deck is automatically used, and the drawing process continues under the same fair and random mechanism.

Q: What should I do if a seller is maliciously delaying the release of crypto?
A: If you have confirmed that you completed the payment, but the seller has not released the crypto for a long time and is clearly delaying or being uncooperative, you can follow the steps below:
Immediate actions
1. Confirm your payment status
Make sure you have completed the payment according to the order instructions and clicked the “Paid” button 
Double-check that the payment amount, account details, and reference (if required) are fully accurate 

2. Contact the seller via order chat
Send a message within the order to remind the seller to check the payment 
Keep all chat records as evidence for a potential appeal 

Initiate an Appeal
If the seller still does not respond or refuses to release the crypto, it is recommended to:
Initiate an appeal after a reasonable waiting time (usually 10–15 minutes) 
Upload clear proof of payment (such as transfer screenshots or transaction records) 
Briefly describe the issue (e.g., “Payment completed but seller has not released crypto” or “seller is maliciously delaying”) 

After the appeal is submitted, the platform’s support team will review the evidence provided by both parties and assist in resolving the issue, including releasing the crypto or arranging a refund.

Q: How to remove Black Card restrictions?; What is a Black Card?; First-time Black Card?
A: [Status Description] Your account has triggered safety policies related to the "Black Card." Due to complex or serious trading risks, online support currently does not have the authority to view details. [Solution] Please use your registered email to send your UID , binding information, and issue details to the official support email: service@weex.com. [Expected Timeline] Processing time depends on the email response from the relevant department.

Q: Are the odds of drawing each card the same?
A: Yes. Yes. Each deck contains 53 cards (52 standard cards plus 1 Joker), and every card has an equal probability of being drawn. All draws are conducted randomly.
Once a deck is fully drawn, a new deck is automatically used, and the drawing process continues under the same fair and random mechanism.

Q: What should I do if a seller is maliciously delaying the release of crypto?
A: If you have confirmed that you completed the payment, but the seller has not released the crypto for a long time and is clearly delaying or being uncooperative, you can follow the steps below:
Immediate actions
1. Confirm your payment status
Make sure you have completed the payment according to the order instructions and clicked the “Paid” button 
Double-check that the payment amount, account details, and reference (if required) are fully accurate 

2. Contact the seller via order chat
Send a message within the order to remind the seller to check the payment 
Keep all chat records as evidence for a potential appeal 

Initiate an Appeal
If the seller still does not respond or refuses to release the crypto, it is recommended to:
Initiate an appeal after a reasonable waiting time (usually 10–15 minutes) 
Upload clear proof of payment (such as transfer screenshots or transaction records) 
Briefly describe the issue (e.g., “Payment completed but seller has not released crypto” or “seller is maliciously delaying”) 

After the appeal is submitted, the platform’s support team will review the evidence provided by both parties and assist in resolving the issue, including releasing the crypto or arranging a refund.

Q: How to remove Black Card restrictions?; What is a Black Card?; First-time Black Card?
A: [Status Description] Your account has triggered safety policies related to the "Black Card." Due to complex or serious trading risks, online support currently does not have the authority to view details. [Solution] Please use your registered email to send your UID , binding information, and issue details to the official support email: service@weex.com. [Expected Timeline] Processing time depends on the email response from the relevant department.

Q: Are the odds of drawing each card the same?
A: Yes. Yes. Each deck contains 53 cards (52 standard cards plus 1 Joker), and every card has an equal probability of being drawn. All draws are conducted randomly.
Once a deck is fully drawn, a new deck is automatically used, and the drawing process continues under the same fair and random mechanism.

Q: What should I do if a seller is maliciously delaying the release of crypto?
A: If you have confirmed that you completed the payment, but the seller has not released the crypto for a long time and is clearly delaying or being uncooperative, you can follow the steps below:
Immediate actions
1. Confirm your payment status
Make sure you have completed the payment according to the order instructions and clicked the “Paid” button 
Double-check that the payment amount, account details, and reference (if required) are fully accurate 

2. Contact the seller via order chat
Send a message within the order to remind the seller to check the payment 
Keep all chat records as evidence for a potential appeal 

Initiate an Appeal
If the seller still does not respond or refuses to release the crypto, it is recommended to:
Initiate an appeal after a reasonable waiting time (usually 10–15 minutes) 
Upload clear proof of payment (such as transfer screenshots or transaction records) 
Briefly describe the issue (e.g., “Payment completed but seller has not released crypto” or “seller is maliciously delaying”) 

After the appeal is submitted, the platform’s support team will review the evidence provided by both parties and assist in resolving the issue, including releasing the crypto or arranging a refund.

Q: How to remove Black Card restrictions?; What is a Black Card?; First-time Black Card?
A: [Status Description] Your account has triggered safety policies related to the "Black Card." Due to complex or serious trading risks, online support currently does not have the authority to view details. [Solution] Please use your registered email to send your UID , binding information, and issue details to the official support email: service@weex.com. [Expected Timeline] Processing time depends on the email response from the relevant department.