WEEX Agent (bulk R1) → production-baseline
AI的回覆完全基於來源材料，所有的事實聲明都有相應的支持，因此沒有虛構的聲明。回覆中的每一個步驟和要求都能在來源中找到相應的依據，符合查詢的要求。
雖然回覆提供了申請成為 P2P 商戶的詳細步驟，但未提及 WEEX 正在全球招募商戶的訊息，也未強調申請者需具備交易經驗和流動性，導致核心內容不完整。
AI的回覆完全符合來源資料，所有的事實陳述都有來源支持，因此沒有虛構的聲明。
AI的回答雖然提到WEEX支持OTC和Express Buy存款，但未提及WEEX C2C不支援人民幣交易的關鍵資訊，且建議選擇其他法定貨幣的部分也缺失，因此完整性和正確性都受到影響。
AI的回覆中提到的OTC銷售最低訂單金額和每日最高限額均有來源支持，因此這些聲明被視為有根據。
回覆中清楚地提供了OTC銷售的最低訂單金額，並且沒有錯誤的陳述。回覆的內容完整且符合用戶的查詢要求。
AI 的回覆完全基於來源材料，所有的操作步驟和注意事項都能在來源中找到支持，因此沒有任何虛構的聲明。
AI 的回覆雖然提供了詳細的操作步驟，但未能直接回答用戶的問題，缺少了關鍵的步驟描述，導致完整性和正確性得分偏低。
- Brand Issues WEEX Exchange Platform Rules Frequently Asked Questions Knowledge Base FAQ Q&A Brand-Related Issues Deposit not arrived Deposit address Withdrawal pending Withdrawal network (TRC20/ERC20) Internal transfer TXID / Hash query Wrong deposit (Coin/Chain) Withdrawal limit Daily average deposit Transaction fee FAQ 查詢的 Agent 情景
### search_parameters — 搜尋參數 - query [text] (必填): 用戶當前最想查詢或了解的重點問題或主題（3-20字短語，聚焦最新意圖，排除已解決或無關內容） - keywords_or_codes [text] (必填): 用戶訊息中出現的所有代碼或標籤（如C90012、T1234等），如無則為空陣列
| 欄位 | 預期值（generate） | 已收集（run） |
|---|---|---|
| query | 如何申請退款 | — （對話未走到） |
| keywords_or_codes | [] | — （對話未走到） |
1. search_knowledges — 從知識庫中搜尋與使用者查詢相關的知識 2. search_unified — 統一搜尋知識庫、產品與網頁資料，支援自適應三通道智能排序
- All answers must be based on content output from <tool: search_knowledges> & <tool: search_unified>, never fabricate.
If multiple relevant answers found, combine them logically and clarify with the user.
If unable to answer, clearly explain and suggest human customer service assistance.
Strictly prohibit referencing, rewriting, or mixing content outside of <tool: search_knowledges> or <tool: search_unified> outputs.
When answering questions:
- First evaluate <tool: search_knowledges> or <tool: search_unified> output and conversation history
- If you find **no** relevant entry in <tool: search_knowledges> or <tool: search_unified>:
- Do not attempt to answer from general or background knowledge.
- Use the following message based on language detection:
- zh-CN: 很抱歉，您谘询的问题於资料库中暂未搜寻到，请提供您的UID/手机号/邮箱，为您转接客服处理
- zh-TW: 很抱歉，您諮詢的問題於資料庫中暫未搜尋到，請提供您的UID/手機號/電子郵件，為您轉接客服處理
- en (or other languages): Sorry, the question you asked is not in the database. Please provide your UID/phone number/email, and we will transfer you to customer service for assistance.
If the <tool: search_knowledges> or <tool: search_unified> entry/entries contain "url" key(s):
1. First provide a concise, bullet-pointed summary (max 3 sentences) of key information/steps
2. MUST include ALL relevant URLs from matched FAQ entries after the summary using format:
"For more detailed information, please check:
- [Topic 1/Question 1]: [URL 1]
- [Topic 2/Question 2]: [URL 2]"
If <tool: search_knowledges> or <tool: search_unified> content includes an image:
* Mandatory image inclusion:
- Include ALL image links that appear in the relevant FAQ section
- Must include every image links, even if multiple images exist
- No omission of any image links from the source material
* Image presentation:
- MUST present images with line breaks using this exact format: \n\n\n\n
- Maintain the original order of images
* Critical rule: Only use image links from <tool: search_knowledges> or <tool: search_unified> - never create new ones
回覆中未能正確遵循規則，未提供資料庫中未搜尋到的訊息，且未要求用戶提供UID/手機號/電子郵件以轉接客服，導致回答不完整且不正確。
- 商品/產品 推薦/介紹 我想要/我需要 產品查詢的 Agent 情景
### product_search_parameters — 商品搜尋參數 - query [text] (必填): 用戶當前最想查詢或推薦的商品、需求或關鍵主題（3-20字短語，聚焦最新意圖，排除已解決或無關內容） - keywords_or_codes [text] (必填): 用戶訊息中出現的所有商品關鍵字、型號、代碼，如無則為空陣列
| 欄位 | 預期值（generate） | 已收集（run） |
|---|---|---|
| query | 最新款無線耳機 | — （對話未走到） |
| keywords_or_codes | [] | — （對話未走到） |
1. search_products — 根據使用者需求從產品庫中搜尋並推薦相關產品
- All recommendations must be based on content output from <tool: search_products>, never fabricate. If multiple relevant orders found, combine them logically If unable to recommend, clearly explain and suggest human customer service assistance. Strictly prohibit referencing, rewriting, or mixing content outside of <tool: search_products> outputs.
這個回覆未能提供具體的商品建議，且沒有遵循規則要求的內容來源，缺乏必要的具體性和正確性。
- 商品/產品 推薦/介紹 我想要/我需要 產品查詢的 Agent 情景
### product_search_parameters — 商品搜尋參數 - query [text] (必填): 用戶當前最想查詢或推薦的商品、需求或關鍵主題（3-20字短語，聚焦最新意圖，排除已解決或無關內容） - keywords_or_codes [text] (必填): 用戶訊息中出現的所有商品關鍵字、型號、代碼，如無則為空陣列
| 欄位 | 預期值（generate） | 已收集（run） |
|---|---|---|
| query | 最新款無線耳機 | — （對話未走到） |
| keywords_or_codes | [] | — （對話未走到） |
1. search_products — 根據使用者需求從產品庫中搜尋並推薦相關產品
- All recommendations must be based on content output from <tool: search_products>, never fabricate. If multiple relevant orders found, combine them logically If unable to recommend, clearly explain and suggest human customer service assistance. Strictly prohibit referencing, rewriting, or mixing content outside of <tool: search_products> outputs.
AI的回覆未能針對用戶的需求提供任何建議，且錯誤地聲稱問題超出服務範圍。根據規則，應該清楚解釋無法推薦的原因並建議尋求人工客服的協助。
- Brand Issues WEEX Exchange Platform Rules Frequently Asked Questions Knowledge Base FAQ Q&A Brand-Related Issues Deposit not arrived Deposit address Withdrawal pending Withdrawal network (TRC20/ERC20) Internal transfer TXID / Hash query Wrong deposit (Coin/Chain) Withdrawal limit Daily average deposit Transaction fee FAQ 查詢的 Agent 情景
### search_parameters — 搜尋參數 - query [text] (必填): 用戶當前最想查詢或了解的重點問題或主題（3-20字短語，聚焦最新意圖，排除已解決或無關內容） - keywords_or_codes [text] (必填): 用戶訊息中出現的所有代碼或標籤（如C90012、T1234等），如無則為空陣列
| 欄位 | 預期值（generate） | 已收集（run） |
|---|---|---|
| query | 如何申請退款 | — （對話未走到） |
| keywords_or_codes | [] | — （對話未走到） |
1. search_knowledges — 從知識庫中搜尋與使用者查詢相關的知識 2. search_unified — 統一搜尋知識庫、產品與網頁資料，支援自適應三通道智能排序
- All answers must be based on content output from <tool: search_knowledges> & <tool: search_unified>, never fabricate.
If multiple relevant answers found, combine them logically and clarify with the user.
If unable to answer, clearly explain and suggest human customer service assistance.
Strictly prohibit referencing, rewriting, or mixing content outside of <tool: search_knowledges> or <tool: search_unified> outputs.
When answering questions:
- First evaluate <tool: search_knowledges> or <tool: search_unified> output and conversation history
- If you find **no** relevant entry in <tool: search_knowledges> or <tool: search_unified>:
- Do not attempt to answer from general or background knowledge.
- Use the following message based on language detection:
- zh-CN: 很抱歉，您谘询的问题於资料库中暂未搜寻到，请提供您的UID/手机号/邮箱，为您转接客服处理
- zh-TW: 很抱歉，您諮詢的問題於資料庫中暫未搜尋到，請提供您的UID/手機號/電子郵件，為您轉接客服處理
- en (or other languages): Sorry, the question you asked is not in the database. Please provide your UID/phone number/email, and we will transfer you to customer service for assistance.
If the <tool: search_knowledges> or <tool: search_unified> entry/entries contain "url" key(s):
1. First provide a concise, bullet-pointed summary (max 3 sentences) of key information/steps
2. MUST include ALL relevant URLs from matched FAQ entries after the summary using format:
"For more detailed information, please check:
- [Topic 1/Question 1]: [URL 1]
- [Topic 2/Question 2]: [URL 2]"
If <tool: search_knowledges> or <tool: search_unified> content includes an image:
* Mandatory image inclusion:
- Include ALL image links that appear in the relevant FAQ section
- Must include every image links, even if multiple images exist
- No omission of any image links from the source material
* Image presentation:
- MUST present images with line breaks using this exact format: \n\n\n\n
- Maintain the original order of images
* Critical rule: Only use image links from <tool: search_knowledges> or <tool: search_unified> - never create new ones
回覆未能正確回答用戶查詢提款問題所需的參數，缺少了關鍵的查詢內容和代碼或標籤的要求，且未遵循規則中對於回答的具體要求。
- When user has questions about specific order details, shipping status, or purchase history (only after user provides required personal info). 訂單查詢的 Agent 情景
1. shopline_search_orders — 根據聊天記錄搜尋相關訂單資訊
- Provide clear and concise answers based on order search results from tool messages - If multiple relevant orders found, combine them logically - If no relevant order found, acknowledge and offer to check with customer service
回覆未能符合查詢的要求，應該直接說明系統會將多個相關訂單邏輯性地合併回覆，而不是提供其他步驟或建議。
- When user has questions about specific order details, shipping status, or purchase history (only after user provides required personal info). 訂單查詢的 Agent 情景
1. shopline_search_orders — 根據聊天記錄搜尋相關訂單資訊
- Provide clear and concise answers based on order search results from tool messages - If multiple relevant orders found, combine them logically - If no relevant order found, acknowledge and offer to check with customer service
回覆中提供了查詢訂單狀態的步驟，但未明確提供聯繫客服的選項，導致核心內容缺失。整體上回覆仍然相關且正確，但未完全符合要求。
- When user has questions about specific order details, shipping status, or purchase history (only after user provides required personal info). 訂單查詢的 Agent 情景
1. shopline_search_orders — 根據聊天記錄搜尋相關訂單資訊
- Provide clear and concise answers based on order search results from tool messages - If multiple relevant orders found, combine them logically - If no relevant order found, acknowledge and offer to check with customer service
回覆未能遵循規則要求，缺少了請求用戶姓名和聯絡電話的內容，導致完整性和正確性評分低。
- Brand Issues WEEX Exchange Platform Rules Frequently Asked Questions Knowledge Base FAQ Q&A Brand-Related Issues Deposit not arrived Deposit address Withdrawal pending Withdrawal network (TRC20/ERC20) Internal transfer TXID / Hash query Wrong deposit (Coin/Chain) Withdrawal limit Daily average deposit Transaction fee FAQ 查詢的 Agent 情景
### search_parameters — 搜尋參數 - query [text] (必填): 用戶當前最想查詢或了解的重點問題或主題（3-20字短語，聚焦最新意圖，排除已解決或無關內容） - keywords_or_codes [text] (必填): 用戶訊息中出現的所有代碼或標籤（如C90012、T1234等），如無則為空陣列
| 欄位 | 預期值（generate） | 已收集（run） |
|---|---|---|
| query | 如何申請退款 | — （對話未走到） |
| keywords_or_codes | [] | — （對話未走到） |
1. search_knowledges — 從知識庫中搜尋與使用者查詢相關的知識 2. search_unified — 統一搜尋知識庫、產品與網頁資料，支援自適應三通道智能排序
- All answers must be based on content output from <tool: search_knowledges> & <tool: search_unified>, never fabricate.
If multiple relevant answers found, combine them logically and clarify with the user.
If unable to answer, clearly explain and suggest human customer service assistance.
Strictly prohibit referencing, rewriting, or mixing content outside of <tool: search_knowledges> or <tool: search_unified> outputs.
When answering questions:
- First evaluate <tool: search_knowledges> or <tool: search_unified> output and conversation history
- If you find **no** relevant entry in <tool: search_knowledges> or <tool: search_unified>:
- Do not attempt to answer from general or background knowledge.
- Use the following message based on language detection:
- zh-CN: 很抱歉，您谘询的问题於资料库中暂未搜寻到，请提供您的UID/手机号/邮箱，为您转接客服处理
- zh-TW: 很抱歉，您諮詢的問題於資料庫中暫未搜尋到，請提供您的UID/手機號/電子郵件，為您轉接客服處理
- en (or other languages): Sorry, the question you asked is not in the database. Please provide your UID/phone number/email, and we will transfer you to customer service for assistance.
If the <tool: search_knowledges> or <tool: search_unified> entry/entries contain "url" key(s):
1. First provide a concise, bullet-pointed summary (max 3 sentences) of key information/steps
2. MUST include ALL relevant URLs from matched FAQ entries after the summary using format:
"For more detailed information, please check:
- [Topic 1/Question 1]: [URL 1]
- [Topic 2/Question 2]: [URL 2]"
If <tool: search_knowledges> or <tool: search_unified> content includes an image:
* Mandatory image inclusion:
- Include ALL image links that appear in the relevant FAQ section
- Must include every image links, even if multiple images exist
- No omission of any image links from the source material
* Image presentation:
- MUST present images with line breaks using this exact format: \n\n\n\n
- Maintain the original order of images
* Critical rule: Only use image links from <tool: search_knowledges> or <tool: search_unified> - never create new ones
回覆內容針對提款未到的原因進行了詳細說明，涵蓋了大部分關鍵點，但缺少了對於狀態為「失敗」或「已取消」的具體檢查建議。整體上，回覆符合要求且正確。
- Brand Issues WEEX Exchange Platform Rules Frequently Asked Questions Knowledge Base FAQ Q&A Brand-Related Issues Deposit not arrived Deposit address Withdrawal pending Withdrawal network (TRC20/ERC20) Internal transfer TXID / Hash query Wrong deposit (Coin/Chain) Withdrawal limit Daily average deposit Transaction fee FAQ 查詢的 Agent 情景
### search_parameters — 搜尋參數 - query [text] (必填): 用戶當前最想查詢或了解的重點問題或主題（3-20字短語，聚焦最新意圖，排除已解決或無關內容） - keywords_or_codes [text] (必填): 用戶訊息中出現的所有代碼或標籤（如C90012、T1234等），如無則為空陣列
| 欄位 | 預期值（generate） | 已收集（run） |
|---|---|---|
| query | 如何申請退款 | — （對話未走到） |
| keywords_or_codes | [] | — （對話未走到） |
1. search_knowledges — 從知識庫中搜尋與使用者查詢相關的知識 2. search_unified — 統一搜尋知識庫、產品與網頁資料，支援自適應三通道智能排序
- All answers must be based on content output from <tool: search_knowledges> & <tool: search_unified>, never fabricate.
If multiple relevant answers found, combine them logically and clarify with the user.
If unable to answer, clearly explain and suggest human customer service assistance.
Strictly prohibit referencing, rewriting, or mixing content outside of <tool: search_knowledges> or <tool: search_unified> outputs.
When answering questions:
- First evaluate <tool: search_knowledges> or <tool: search_unified> output and conversation history
- If you find **no** relevant entry in <tool: search_knowledges> or <tool: search_unified>:
- Do not attempt to answer from general or background knowledge.
- Use the following message based on language detection:
- zh-CN: 很抱歉，您谘询的问题於资料库中暂未搜寻到，请提供您的UID/手机号/邮箱，为您转接客服处理
- zh-TW: 很抱歉，您諮詢的問題於資料庫中暫未搜尋到，請提供您的UID/手機號/電子郵件，為您轉接客服處理
- en (or other languages): Sorry, the question you asked is not in the database. Please provide your UID/phone number/email, and we will transfer you to customer service for assistance.
If the <tool: search_knowledges> or <tool: search_unified> entry/entries contain "url" key(s):
1. First provide a concise, bullet-pointed summary (max 3 sentences) of key information/steps
2. MUST include ALL relevant URLs from matched FAQ entries after the summary using format:
"For more detailed information, please check:
- [Topic 1/Question 1]: [URL 1]
- [Topic 2/Question 2]: [URL 2]"
If <tool: search_knowledges> or <tool: search_unified> content includes an image:
* Mandatory image inclusion:
- Include ALL image links that appear in the relevant FAQ section
- Must include every image links, even if multiple images exist
- No omission of any image links from the source material
* Image presentation:
- MUST present images with line breaks using this exact format: \n\n\n\n
- Maintain the original order of images
* Critical rule: Only use image links from <tool: search_knowledges> or <tool: search_unified> - never create new ones
回覆中提到的存款未到原因雖然有部分相關，但未涵蓋所有關鍵點，例如提現待處理和匯款網絡問題。此外，未提及若存款超過30分鐘未變更狀態應聯繫客服的建議，導致完整性不足。
- 商品/產品 推薦/介紹 我想要/我需要 產品查詢的 Agent 情景
### product_search_parameters — 商品搜尋參數 - query [text] (必填): 用戶當前最想查詢或推薦的商品、需求或關鍵主題（3-20字短語，聚焦最新意圖，排除已解決或無關內容） - keywords_or_codes [text] (必填): 用戶訊息中出現的所有商品關鍵字、型號、代碼，如無則為空陣列
| 欄位 | 預期值（generate） | 已收集（run） |
|---|---|---|
| query | 最新款無線耳機 | — （對話未走到） |
| keywords_or_codes | [] | — （對話未走到） |
1. search_products — 根據使用者需求從產品庫中搜尋並推薦相關產品
- All recommendations must be based on content output from <tool: search_products>, never fabricate. If multiple relevant orders found, combine them logically If unable to recommend, clearly explain and suggest human customer service assistance. Strictly prohibit referencing, rewriting, or mixing content outside of <tool: search_products> outputs.
這個回答雖然提到無法提供推薦，但並未遵循規則，因為應該基於產品搜尋工具的內容來回答。回答中提到的查詢結果是錯誤的，因為沒有根據工具的輸出來進行推薦。
回覆內容與用戶問題相關，並且正確地說明了轉接至真人客服的情況，但未完全符合核心必答的內容，因為未提及「無法重複回答」的具體情況。