產出 #124

env=production · BenQ Arm Chatbot (24fe348e-c2b8-489c-a8e0-1d797a1516ae) · eval_kind=kb_accuracy

已完成
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通過驗證
10
場景覆蓋
1 / 9
總成本
$0.0261
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MISSED
8 個 scenario 未被任何 case 涵蓋：73, 76, 74, 75, 1925, 239, 722, 721。可以重新派發、增加 N 來補。
SUITE
✅ 已寫入 EvalSuite auto-24fe348e-r1-053958474。
案例明細（38 筆 — 含已寫入、被拒、retry 軌跡）
  • 品質檢查未通過 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：Do you have any recommended wall mount models? know_195848 
      Q: Do you have any recommended wall mount models?
A: You’ll need to check the weight capacity and the range of movement you require in order to choose a suitable mount. Brands like Ergotron are good options to consider.
    Q
    牆壁安裝架有推薦的品牌嗎?
    A
    其實，Ergotron 是一個值得考慮的牆壁安裝架品牌。
    原因
    • 答案與資料來源的重疊度只有 29.2%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：Do you have any recommended wall mount models? know_195848 
      Q: Do you have any recommended wall mount models?
A: You’ll need to check the weight capacity and the range of movement you require in order to choose a suitable mount. Brands like Ergotron are good options to consider.
    Q
    你有推薦的牆壁安裝架品牌嗎?
    A
    你可以考慮 Ergotron 這個品牌，因為它是一個值得考慮的牆壁安裝架品牌。
    原因
    • 答案與資料來源的重疊度只有 21.9%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：Do you have any recommended wall mount models? know_195848 
      Q: Do you have any recommended wall mount models?
A: You’ll need to check the weight capacity and the range of movement you require in order to choose a suitable mount. Brands like Ergotron are good options to consider.
    Q
    你們有推薦的牆壁安裝架品牌嗎?
    A
    你可以考慮 Ergotron 品牌，它是一個值得考慮的牆壁安裝架品牌。
    原因
    • 答案與資料來源的重疊度只有 25.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 已寫入 EvalSuite 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：What installation methods does the BenQ BSH01 support? know_195779 
      Q: What installation methods does the BenQ BSH01 support?
A: The BenQ BSH01 supports both clamp mount and grommet mount installations. It also includes a reinforcement plate to help prevent desktop damage and enhance the overall stability of the monitor arm.

https://www.benq.com/en-us/knowledge-center/knowledge/benq-single-monitor-arm-secure-easy-setup-checklist.html?utm_source=raccoon_ai&utm_medium=chat
    Q
    BenQ BSH01 的加強板可以增強什麼？
    A
    BenQ BSH01 的加強板可以增強顯示器臂的整體穩定性。
  • 語氣不像真人 chat（被 Stage E 拒絕） 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：請問 BenQ【BSH01】【BSH02】支援的螢幕旋轉角度? know_195789 
      Q: 請問 BenQ【BSH01】【BSH02】支援的螢幕旋轉角度?
A: BenQ 【BSH01】【BSH02】螢幕旋轉角度介於 +180 ~ -180度之間。
如圖示意:https://foundation-benq.s3.ap-northeast-1.amazonaws.com/images/10.jpg
    Q
    BSH01 和 BSH02 的螢幕旋轉角度是多少
    A
    BSH01 和 BSH02 螢幕旋轉角度介於 +180 ~ -180 度之間。
    原因
    • chat-realism: sku_prefix_leak (The question contains an internal SKU prefix 'BSH01' and 'BSH02', which a real customer would not typically use.)
  • 語氣不像真人 chat（被 Stage E 拒絕） 直接問答 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：請問 BenQ【BSH01】【BSH02】支援的螢幕旋轉角度? know_195789 
      Q: 請問 BenQ【BSH01】【BSH02】支援的螢幕旋轉角度?
A: BenQ 【BSH01】【BSH02】螢幕旋轉角度介於 +180 ~ -180度之間。
如圖示意:https://foundation-benq.s3.ap-northeast-1.amazonaws.com/images/10.jpg
    Q
    BSH01 和 BSH02 旋轉角度範圍?
    A
    BSH01 和 BSH02 螢幕旋轉角度介於 +180 ~ -180度之間。
    原因
    • chat-realism: sku_prefix_leak (The question contains an internal SKU prefix 'BSH01' and 'BSH02' which a real customer would not use.)
  • 語氣不像真人 chat（被 Stage E 拒絕） 直接問答 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：請問 BenQ【BSH01】【BSH02】支援的螢幕旋轉角度? know_195789 
      Q: 請問 BenQ【BSH01】【BSH02】支援的螢幕旋轉角度?
A: BenQ 【BSH01】【BSH02】螢幕旋轉角度介於 +180 ~ -180度之間。
如圖示意:https://foundation-benq.s3.ap-northeast-1.amazonaws.com/images/10.jpg
    Q
    BSH01 和 BSH02 的螢幕旋轉角度範圍?
    A
    BSH01 和 BSH02 螢幕旋轉角度介於 +180 ~ -180度之間。
    原因
    • chat-realism: sku_prefix_leak (The question contains an internal SKU prefix 'BSH01' and 'BSH02' which a real customer would not use.)
  • 語氣不像真人 chat（被 Stage E 拒絕） 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：請問 【BSH01】【BSH02】 要怎麼進行調整 ? know_195817 
      Q: 請問 【BSH01】【BSH02】 要怎麼進行調整 ?
A: 俯仰及高度調整可參考
https://www.youtube.com/watch?v=GuvlFyuYh7Y&t=210s
    Q
    BSH01 和 BSH02 怎麼調整啊
    A
    俯仰及高度調整可參考這個YouTube影片: https://www.youtube.com/watch?v=GuvlFyuYh7Y&t=210s
    原因
    • chat-realism: sku_prefix_leak (The question contains an internal SKU prefix, which a real customer would not use.)
  • 語氣不像真人 chat（被 Stage E 拒絕） 直接問答 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：請問 【BSH01】【BSH02】 要怎麼進行調整 ? know_195817 
      Q: 請問 【BSH01】【BSH02】 要怎麼進行調整 ?
A: 俯仰及高度調整可參考
https://www.youtube.com/watch?v=GuvlFyuYh7Y&t=210s
    Q
    BSH01 和 BSH02 調整方法是什麼?
    A
    俯仰及高度調整可參考 https://www.youtube.com/watch?v=GuvlFyuYh7Y&t=210s
    原因
    • chat-realism: sku_prefix_leak (The question contains an internal SKU prefix 'BSH01' and 'BSH02', which a real customer would not use.)
  • 語氣不像真人 chat（被 Stage E 拒絕） 直接問答 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：請問 【BSH01】【BSH02】 要怎麼進行調整 ? know_195817 
      Q: 請問 【BSH01】【BSH02】 要怎麼進行調整 ?
A: 俯仰及高度調整可參考
https://www.youtube.com/watch?v=GuvlFyuYh7Y&t=210s
    Q
    BSH01 BSH02 怎麼調整?
    A
    俯仰及高度調整可參考 https://www.youtube.com/watch?v=GuvlFyuYh7Y&t=210s
    原因
    • chat-realism: sku_prefix_leak (The question contains internal SKU prefixes that a real customer would not use.)
  • 品質檢查未通過 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：Can my monitor be mounted on a monitor arm? know_195702 
      Q: Can my monitor be mounted on a monitor arm?
A: 1-1. Confirm if your monitor supports VESA
You must check whether your monitor includes VESA specification, typically sized 100x100 or 75x75. Be especially careful with some special models — while they support VESA, structural interference may occur.
Examples: Some Samsung monitors require proprietary adapter plates; ASUS ROG series may experience interference from surrounding structures.

1-2. Check monitor size, weight, aspect ratio, flat or curved
Regardless of your monitor’s size or aspect ratio, the critical factor is its weight and whether it's flat or curved. Know your monitor's weight before selecting a monitor arm.
For curved monitors, an additional weight margin of 2 to 3kg must be considered within the load capacity of the monitor arm, as the curvature shifts the center of gravity and requires greater support strength.

1-3. Confirm the number of monitors
Choose an appropriate arm based on how many monitors you use. For dual setups, you can opt for two single-arm mounts or a dual-arm mount.

You may also refer to the following knowledge base link, which provides clearer instructions with illustrations:
https://www.benq.com/en-us/knowledge-center/knowledge/10-things-to-consider-when-buying-a-monitor-arm.html?utm_source=raccoon_ai&utm_medium=chat
    Q
    某些特殊型號的顯示器裝在支架上會不會有干擾?
    A
    某些特殊型號的顯示器雖然支持 VESA，但可能會出現結構干擾。例如，部分 Samsung 顯示器需要專用適配器板，而 ASUS ROG 系列可能會受到周圍結構的影響。
    原因
    • 答案與資料來源的重疊度只有 22.7%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：Can my monitor be mounted on a monitor arm? know_195702 
      Q: Can my monitor be mounted on a monitor arm?
A: 1-1. Confirm if your monitor supports VESA
You must check whether your monitor includes VESA specification, typically sized 100x100 or 75x75. Be especially careful with some special models — while they support VESA, structural interference may occur.
Examples: Some Samsung monitors require proprietary adapter plates; ASUS ROG series may experience interference from surrounding structures.

1-2. Check monitor size, weight, aspect ratio, flat or curved
Regardless of your monitor’s size or aspect ratio, the critical factor is its weight and whether it's flat or curved. Know your monitor's weight before selecting a monitor arm.
For curved monitors, an additional weight margin of 2 to 3kg must be considered within the load capacity of the monitor arm, as the curvature shifts the center of gravity and requires greater support strength.

1-3. Confirm the number of monitors
Choose an appropriate arm based on how many monitors you use. For dual setups, you can opt for two single-arm mounts or a dual-arm mount.

You may also refer to the following knowledge base link, which provides clearer instructions with illustrations:
https://www.benq.com/en-us/knowledge-center/knowledge/10-things-to-consider-when-buying-a-monitor-arm.html?utm_source=raccoon_ai&utm_medium=chat
    Q
    某些顯示器雖然支持 VESA，但是會不會出現結構干擾呢?
    A
    是的，某些特殊型號的顯示器雖然支持 VESA，但可能會出現結構干擾。使用前建議仔細檢查顯示器的規格。
    原因
    • 答案與資料來源的重疊度只有 7.1%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：Can my monitor be mounted on a monitor arm? know_195702 
      Q: Can my monitor be mounted on a monitor arm?
A: 1-1. Confirm if your monitor supports VESA
You must check whether your monitor includes VESA specification, typically sized 100x100 or 75x75. Be especially careful with some special models — while they support VESA, structural interference may occur.
Examples: Some Samsung monitors require proprietary adapter plates; ASUS ROG series may experience interference from surrounding structures.

1-2. Check monitor size, weight, aspect ratio, flat or curved
Regardless of your monitor’s size or aspect ratio, the critical factor is its weight and whether it's flat or curved. Know your monitor's weight before selecting a monitor arm.
For curved monitors, an additional weight margin of 2 to 3kg must be considered within the load capacity of the monitor arm, as the curvature shifts the center of gravity and requires greater support strength.

1-3. Confirm the number of monitors
Choose an appropriate arm based on how many monitors you use. For dual setups, you can opt for two single-arm mounts or a dual-arm mount.

You may also refer to the following knowledge base link, which provides clearer instructions with illustrations:
https://www.benq.com/en-us/knowledge-center/knowledge/10-things-to-consider-when-buying-a-monitor-arm.html?utm_source=raccoon_ai&utm_medium=chat
    Q
    某些型號的顯示器雖然支持 VESA，但會不會有結構干擾?
    A
    某些特殊型號的顯示器雖然支持 VESA，但可能會出現結構干擾。例如，有些三星顯示器需要專用的轉接板，ASUS ROG 系列可能也會受到周邊結構的干擾。
    原因
    • 答案與資料來源的重疊度只有 14.8%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 已寫入 EvalSuite 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：螢幕支架為甚麼可以適用多種情境? know_195696 
      Q: 螢幕支架為甚麼可以適用多種情境?
A: 許多螢幕支架支持傾斜、旋轉等多方位調整，讓您輕鬆切換不同的工作場景。若您是設計師、工程師，無論是撰寫文件、編輯設計，還是進行視訊會議，都可以快速找到合適的角度。您也可以搭配螢幕支架使用雙屏，藉此提高工作效率。
如圖所示:
https://foundation-benq.s3.ap-northeast-1.amazonaws.com/images/4.jpg
https://foundation-benq.s3.ap-northeast-1.amazonaws.com/images/5.jpg
https://foundation-benq.s3.ap-northeast-1.amazonaws.com/images/6.jpg


You may also refer to the following knowledge base link, which provides clearer instructions with illustrations:
https://www.benq.com/en-us/knowledge-center/knowledge/upgrade-your-desk-setup--7-reasons-to-choose-a-monitor-arm.html?utm_source=raccoon_ai&utm_medium=chat
    Q
    螢幕支架為什麼可以適用多種工作場景?
    A
    螢幕支架支持傾斜、旋轉等多方位調整，讓您輕鬆切換不同的工作場景。無論是撰寫文件、編輯設計，還是進行視訊會議，都可以快速找到合適的角度，並提高工作效率。
  • 已寫入 EvalSuite 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：請問 Ergotron Trace 的規格？ know_195756 
      Q: 請問 Ergotron Trace 的規格？
A: 以下為 Ergotron Trace 的規格，此款支架適用追求最好調整體驗的用戶

1. 適應螢幕重量:  2.9 - 9.8kg (7 - 20lbs)
2. 調整範圍: 
-上下調整距離: 208mm ~ 497mm (8.19" ~ 19.57")
-前後調整距離: 140mm ~ 511mm (5.53" ~ 20.14")
-螢幕傾斜角度: +75deg ~ -5deg
-螢幕左右旋轉角度: 240deg
-螢幕水平/垂直旋轉角度: 360deg
3. VESA支援規格:100x100mm & 75x75mm
4. 保固年限: 15年
    Q
    Ergotron Trace 支架的 VESA 支援規格是什麼?
    A
    Ergotron Trace 支架的 VESA 支援規格為 100x100mm 和 75x75mm。
  • 已寫入 EvalSuite 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：請問 BenQ【BDH01】 支援的螢幕旋轉角度? know_195790 
      Q: 請問 BenQ【BDH01】 支援的螢幕旋轉角度?
A: BenQ 【BDH01】螢幕旋轉角度介於 +180 ~ -180度之間。
    Q
    這款支援的螢幕旋轉角度是多少?
    A
    這款螢幕旋轉角度介於 +180 ~ -180度之間。
  • 語氣不像真人 chat（被 Stage E 拒絕） 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：請問 BenQ 【BDH01】 要怎麼安裝? know_195816 
      Q: 請問 BenQ 【BDH01】 要怎麼安裝?
A: 您可以參考以下連接:

https://www.youtube.com/watch?v=SCMig9GsK_I

其中包含: 
支架與桌面的安裝、VESA與螢幕的安裝等整體的安裝流程。
    Q
    BDH01 的安裝流程是什麼?
    A
    您可以參考以下連接: https://www.youtube.com/watch?v=SCMig9GsK_I 其中包含: 支架與桌面的安裝、VESA與螢幕的安裝等整體的安裝流程。
    原因
    • chat-realism: sku_prefix_leak (The question contains a bare internal SKU prefix 'BDH01', which a real customer would not include.)
  • 語氣不像真人 chat（被 Stage E 拒絕） 直接問答 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：請問 BenQ 【BDH01】 要怎麼安裝? know_195816 
      Q: 請問 BenQ 【BDH01】 要怎麼安裝?
A: 您可以參考以下連接:

https://www.youtube.com/watch?v=SCMig9GsK_I

其中包含: 
支架與桌面的安裝、VESA與螢幕的安裝等整體的安裝流程。
    Q
    BDH01 要怎麼安裝?
    A
    您可以參考以下連接: https://www.youtube.com/watch?v=SCMig9GsK_I 其中包含: 支架與桌面的安裝、VESA與螢幕的安裝等整體的安裝流程。
    原因
    • chat-realism: sku_prefix_leak (The question contains a bare internal SKU prefix 'BDH01' which a real customer would not typically include.)
  • 語氣不像真人 chat（被 Stage E 拒絕） 直接問答 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：請問 BenQ 【BDH01】 要怎麼安裝? know_195816 
      Q: 請問 BenQ 【BDH01】 要怎麼安裝?
A: 您可以參考以下連接:

https://www.youtube.com/watch?v=SCMig9GsK_I

其中包含: 
支架與桌面的安裝、VESA與螢幕的安裝等整體的安裝流程。
    Q
    BDH01 的安裝流程包括什麼?
    A
    BDH01 的安裝流程包括支架與桌面的安裝、VESA與螢幕的安裝等整體的安裝流程。您可以參考這段影片來了解詳細的步驟: https://www.youtube.com/watch?v=SCMig9GsK_I
    原因
    • chat-realism: sku_prefix_leak (The question includes a bare internal SKU prefix 'BDH01', which a real customer would not use.)
  • 已寫入 EvalSuite 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：螢幕支架為甚麼可以改善肩頸痠痛? know_195692 
      Q: 螢幕支架為甚麼可以改善肩頸痠痛?
A: 螢幕支架可以讓螢幕高度和角度更加符合人體工學，減少低頭或過度仰視的姿勢，有助於減輕肩頸壓力。如圖示意: https://foundation-benq.s3.ap-northeast-1.amazonaws.com/images/2.jpg

You may also refer to the following knowledge base link, which provides clearer instructions with illustrations:
https://www.benq.com/en-us/knowledge-center/knowledge/upgrade-your-desk-setup--7-reasons-to-choose-a-monitor-arm.html?utm_source=raccoon_ai&utm_medium=chat
    Q
    螢幕支架可以減少什麼姿勢?
    A
    螢幕支架可以減少低頭或過度仰視的姿勢，有助於減輕肩頸壓力。