產出 #127

env=production · BenQ _ Test (e67d13e3-e0fe-4b36-942c-ad3ef6ebfa2e) · eval_kind=kb_accuracy

已完成
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通過驗證
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0 / 9
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9 個 scenario 未被任何 case 涵蓋：648, 1042, 253, 252, 889, 830, 254, 255, 2932。可以重新派發、增加 N 來補。
SUITE
✅ 已寫入 EvalSuite auto-e67d13e3-r1-053958483。
案例明細（30 筆 — 含已寫入、被拒、retry 軌跡）
  • 已寫入 EvalSuite 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：Arm 跟螢幕增高架有什麼不同 know_179129 
      Q: Arm 跟螢幕增高架有什麼不同
A: 螢幕增高架能夠將您的的螢幕墊高藉此以符合人體工學，而被墊高的區域能夠進行收納。此類產品適合需要有更多空間進行收納且螢幕位置擺放過低造成肩頸酸痛的使用者。螢幕支架則是透過夾桌 / 穿桌等方式節省桌面空間，並透過彈簧結構達成各種彈性調整需求。
    Q
    螢幕增高架適合哪種使用者?
    A
    螢幕增高架適合需要有更多空間進行收納且螢幕位置擺放過低造成肩頸酸痛的使用者。
  • 已寫入 EvalSuite 直接問答
    來源素材（點擊查看完整內容）
    • • 產品：BenQ Ergo Arm BSH02 prod_1412 
      BenQ Ergo Arm BSH02

Summary: 

Description: Material : Steel, Aluminum, Plastic
 Surface Finish : Powder Coating
 Color : White
 Dimensions : 130*573*548mm (5.1’’*22.6’’*21.6’’)
 Fit Screen Size : 22’’-45’’
 Weight Capacity : 2~20 kg (4.4~44 lbs)
 Cable Management : Yes
 VESA Compatible : 75x75, 100x100mm
 Tilt Range : 50 degree ~-20 degree
 Swivel Range : 90 degree ~-90 degree
 Screen Rotation : 180 degree ~-180 degree
 Arm Height Adjust : 8.7”-18.7’’
 Arm Extension : 22.4”
 Desktop Thickness Requirement : 12 ~ 45 mm when working with both reinforcement plates, 17 ~ 50 mm when working without both
 reinforcement plates
 Quick Release VESA Plate : Yes
 
 Apart from the monitor weight, additional weight
 from peripherals such as a web cam or a monitor
 light should be considered as well.
 Note that a curved monitor can be heavier than
 rated due to different weight distribution.
 
 • 10 cm between the desk edge and the wall
 behind the monitor, or limit the swivel range to
 180°
 • A desk of at least 90 cm in width and 45 cm in
 depth to ensure stability
 • Enough room for height and articulation
 adjustments
 Maximum height: 70 cm from the desk surface
 Extension: 45 cm
 • Additional tool you may need: a cross-pointed
 screwdriver (not included in the package) to
 secure your monitor to the VESA plate
    Q
    請問 BenQ Ergo Arm BSH02 的顏色是什麼？
    A
    BenQ Ergo Arm BSH02 的顏色為白色。
  • 已寫入 EvalSuite 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：請問 BenQ【BDH01】支援的螢幕俯仰角度? know_179191 
      Q: 請問 BenQ【BDH01】支援的螢幕俯仰角度?
A: BenQ 【BDH01】螢幕俯仰角度介於 +50 ~ -20度之間
    Q
    這款支援的螢幕俯仰角度是？
    A
    這款支援的螢幕俯仰角度介於 +50 ~ -20度之間。
  • 已寫入 EvalSuite 直接問答
    來源素材（點擊查看完整內容）
    • • 產品：BenQ Ergo Arm BSH01 prod_1411 
      BenQ Ergo Arm BSH01

Summary: 

Description: Material : Steel, Aluminum, Plastic
 Surface Finish : Powder Coating
 Color : Black
 Dimensions : 130*573*548mm (5.1’’*22.6’’*21.6’’)
 Fit Screen Size : 22’’-45’’
 Weight Capacity : 2~20 kg (4.4~44 lbs)
 Cable Management : Yes
 VESA Compatible : 75x75, 100x100mm
 Tilt Range : 50 degree ~-20 degree
 Swivel Range : 90 degree ~-90 degree
 Screen Rotation : 180 degree ~-180 degree
 Arm Height Adjust : 8.7”-18.7’’
 Arm Extension : 22.4”
 Desktop Thickness Requirement : 12 ~ 45 mm when working with both reinforcement plates, 17 ~ 50 mm when working without both
 reinforcement plates
 Quick Release VESA Plate : Yes
 
 Apart from the monitor weight, additional weight
 from peripherals such as a web cam or a monitor
 light should be considered as well.
 Note that a curved monitor can be heavier than
 rated due to different weight distribution.
 
 • 10 cm between the desk edge and the wall
 behind the monitor, or limit the swivel range to
 180°
 • A desk of at least 90 cm in width and 45 cm in
 depth to ensure stability
 • Enough room for height and articulation
 adjustments
 Maximum height: 70 cm from the desk surface
 Extension: 45 cm
 • Additional tool you may need: a cross-pointed
 screwdriver (not included in the package) to
 secure your monitor to the VESA plate
    Q
    這款 Ergo Arm 的重量範圍是？
    A
    BenQ Ergo Arm BSH01 的重量承載範圍為 2 至 20 公斤。
  • 品質檢查未通過 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：What default accessories are provided with the BenQ BSH01? know_179202 
      Q: What default accessories are provided with the BenQ BSH01?
A: The BenQ BSH01 comes with a Reinforcement Plate by default, ensuring that your valuable desk surface remains protected during installation and everyday use of the Monitor Arm.
    Q
    加強板的設計是什麼?
    A
    加強板的設計確保桌面在安裝和日常使用過程中得到保護。
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：What default accessories are provided with the BenQ BSH01? know_179202 
      Q: What default accessories are provided with the BenQ BSH01?
A: The BenQ BSH01 comes with a Reinforcement Plate by default, ensuring that your valuable desk surface remains protected during installation and everyday use of the Monitor Arm.
    Q
    加強板的設計確保桌面得到什麼保護?
    A
    加強板的設計確保桌面在安裝和日常使用過程中得到保護。
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：What default accessories are provided with the BenQ BSH01? know_179202 
      Q: What default accessories are provided with the BenQ BSH01?
A: The BenQ BSH01 comes with a Reinforcement Plate by default, ensuring that your valuable desk surface remains protected during installation and everyday use of the Monitor Arm.
    Q
    加強板的設計是怎麼確保桌面保護的?
    A
    加強板的設計確保桌面在安裝和日常使用過程中得到保護。
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 語意近重複（被 Stage C 拒絕） 直接問答
    來源素材（點擊查看完整內容）
    • • 產品：BenQ Dual Ergo Arm BDH01 prod_1413 
      BenQ Dual Ergo Arm BDH01

Summary: 

Description: Material : Steel, Aluminum, Plastic
 Surface Finish : Powder Coating
 Color : Black
 Dimensions : 1075*176*551mm (42.3’’*6.93’’*21.7’’)
 Fit Screen Size : 17’’- 35’’
 Weight Capacity : 2~20 kg (4.4~44 lbs)
 Cable Management : Yes
 VESA Compatible : 75x75, 100x100mm
 Tilt Range : 50 degree ~-20 degree
 Swivel Range : 90 degree ~-90 degree
 Screen Rotation : 180 degree ~-180 degree
 Arm Height Adjust : 8.7”-18.7’’
 Arm Extension : 22.4”
 Desktop Thickness Requirement : 12 ~ 45 mm when working with both reinforcement plates, 17 ~ 50 mm when working without both
 reinforcement plates
 Quick Release VESA Plate : Yes
 
 Apart from the monitor weight, additional weight
 from peripherals such as a web cam or a monitor
 light should be considered as well.
 Note that a curved monitor can be heavier than
 rated due to different weight distribution.
    Q
    BenQ Dual Ergo Arm BDH01的顏色是什麼?
    A
    BenQ Dual Ergo Arm BDH01的顏色為黑色。
    原因
    • semantic duplicate of "請問 BenQ Ergo Arm BSH02 的顏色是什麼？" (cosine=0.905 ≥ 0.8)
  • 其他 直接問答 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 產品：BenQ Dual Ergo Arm BDH01 prod_1413 
      BenQ Dual Ergo Arm BDH01

Summary: 

Description: Material : Steel, Aluminum, Plastic
 Surface Finish : Powder Coating
 Color : Black
 Dimensions : 1075*176*551mm (42.3’’*6.93’’*21.7’’)
 Fit Screen Size : 17’’- 35’’
 Weight Capacity : 2~20 kg (4.4~44 lbs)
 Cable Management : Yes
 VESA Compatible : 75x75, 100x100mm
 Tilt Range : 50 degree ~-20 degree
 Swivel Range : 90 degree ~-90 degree
 Screen Rotation : 180 degree ~-180 degree
 Arm Height Adjust : 8.7”-18.7’’
 Arm Extension : 22.4”
 Desktop Thickness Requirement : 12 ~ 45 mm when working with both reinforcement plates, 17 ~ 50 mm when working without both
 reinforcement plates
 Quick Release VESA Plate : Yes
 
 Apart from the monitor weight, additional weight
 from peripherals such as a web cam or a monitor
 light should be considered as well.
 Note that a curved monitor can be heavier than
 rated due to different weight distribution.
    Q
    BenQ Dual Ergo Arm BDH01的顏色是什麼?
    A
    BenQ Dual Ergo Arm BDH01的顏色為黑色。
    原因
    • duplicate (scenario, question)
  • 其他 直接問答 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 產品：BenQ Dual Ergo Arm BDH01 prod_1413 
      BenQ Dual Ergo Arm BDH01

Summary: 

Description: Material : Steel, Aluminum, Plastic
 Surface Finish : Powder Coating
 Color : Black
 Dimensions : 1075*176*551mm (42.3’’*6.93’’*21.7’’)
 Fit Screen Size : 17’’- 35’’
 Weight Capacity : 2~20 kg (4.4~44 lbs)
 Cable Management : Yes
 VESA Compatible : 75x75, 100x100mm
 Tilt Range : 50 degree ~-20 degree
 Swivel Range : 90 degree ~-90 degree
 Screen Rotation : 180 degree ~-180 degree
 Arm Height Adjust : 8.7”-18.7’’
 Arm Extension : 22.4”
 Desktop Thickness Requirement : 12 ~ 45 mm when working with both reinforcement plates, 17 ~ 50 mm when working without both
 reinforcement plates
 Quick Release VESA Plate : Yes
 
 Apart from the monitor weight, additional weight
 from peripherals such as a web cam or a monitor
 light should be considered as well.
 Note that a curved monitor can be heavier than
 rated due to different weight distribution.
    Q
    BenQ Dual Ergo Arm BDH01的顏色是什麼?
    A
    BenQ Dual Ergo Arm BDH01的顏色為黑色。
    原因
    • duplicate (scenario, question)
  • 品質檢查未通過 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：What Causes a Monitor to Sag or Tilt Downward? know_179139 
      Q: What Causes a Monitor to Sag or Tilt Downward?
A: Although different tilt mechanisms exist, the primary cause of a monitor sagging is usually that the tilt joint has been adjusted too loosely. However, the likelihood of this occurring depends on the type of mechanism used.

If your monitor arm uses a friction-based mechanism, it is more prone to sagging due to limitations in structural support. On the other hand, if it uses a spring or torsion spring mechanism, the internal spring provides better support to hold the monitor in place, resulting in a significantly lower chance of sagging.

You may also refer to the following knowledge base link, which provides clearer instructions with illustrations:
https://www.benq.com/en-us/knowledge-center/knowledge/10-things-to-consider-when-buying-a-monitor-arm.html?utm_source=raccoon_ai&utm_medium=chat
    Q
    顯示器臂使用什麼機制可以避免下垂?
    A
    顯示器臂如果使用彈簧或扭力彈簧機制，內部彈簧能提供更好的支撐，從而降低顯示器下垂的可能性。
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：What Causes a Monitor to Sag or Tilt Downward? know_179139 
      Q: What Causes a Monitor to Sag or Tilt Downward?
A: Although different tilt mechanisms exist, the primary cause of a monitor sagging is usually that the tilt joint has been adjusted too loosely. However, the likelihood of this occurring depends on the type of mechanism used.

If your monitor arm uses a friction-based mechanism, it is more prone to sagging due to limitations in structural support. On the other hand, if it uses a spring or torsion spring mechanism, the internal spring provides better support to hold the monitor in place, resulting in a significantly lower chance of sagging.

You may also refer to the following knowledge base link, which provides clearer instructions with illustrations:
https://www.benq.com/en-us/knowledge-center/knowledge/10-things-to-consider-when-buying-a-monitor-arm.html?utm_source=raccoon_ai&utm_medium=chat
    Q
    顯示器臂使用彈簧機制的好處是什麼?
    A
    如果顯示器臂使用彈簧或扭力彈簧機制，內部彈簧提供更好的支撐，能更有效防止顯示器下垂。
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：What Causes a Monitor to Sag or Tilt Downward? know_179139 
      Q: What Causes a Monitor to Sag or Tilt Downward?
A: Although different tilt mechanisms exist, the primary cause of a monitor sagging is usually that the tilt joint has been adjusted too loosely. However, the likelihood of this occurring depends on the type of mechanism used.

If your monitor arm uses a friction-based mechanism, it is more prone to sagging due to limitations in structural support. On the other hand, if it uses a spring or torsion spring mechanism, the internal spring provides better support to hold the monitor in place, resulting in a significantly lower chance of sagging.

You may also refer to the following knowledge base link, which provides clearer instructions with illustrations:
https://www.benq.com/en-us/knowledge-center/knowledge/10-things-to-consider-when-buying-a-monitor-arm.html?utm_source=raccoon_ai&utm_medium=chat
    Q
    顯示器臂使用彈簧機制有什麼好處?
    A
    使用彈簧或扭力彈簧機制時，內部彈簧能提供更好的支撐，這樣顯示器不容易下垂。
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 已寫入 EvalSuite 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：螢幕支架有什麼類型? know_179104 
      Q: 螢幕支架有什麼類型?
A: 螢幕支架類型按照結構可分為氣壓式彈簧、機械式彈簧以及關節式結構。氣壓式彈簧及機械式彈簧能夠讓使用者平穩地調整螢幕的高度、角度或旋轉。適合時常調整支架的用戶。如圖示意: https://foundation-benq.s3.ap-northeast-1.amazonaws.com/images/15.jpg
而關節式結構則是利用可移動的連接部件（關節）間的摩擦力來實現角度或位置的調整、適合純粹固定，無移動需求的用戶。

You may also refer to the following knowledge base link, which provides clearer instructions with illustrations:
https://www.benq.com/en-us/knowledge-center/knowledge/10-things-to-consider-when-buying-a-monitor-arm.html?utm_source=raccoon_ai&utm_medium=chat
    Q
    關節式螢幕支架是怎樣調整的?
    A
    關節式結構利用可移動的連接部件來實現角度或位置的調整，適合純粹固定，無移動需求的用戶。
  • 品質檢查未通過 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：Do Standard Monitor Arms Support VESA Mounts? know_179148 
      Q: Do Standard Monitor Arms Support VESA Mounts?
A: Most monitor arms available on the market support VESA standards. You need to confirm whether your monitor includes VESA mounting holes, typically in either the 100x100mm or 75x75mm formats.

Some specialized monitors may support VESA but could experience interference with surrounding components — for example, the ASUS ROG series. Certain monitors, such as some models from Samsung, may require dedicated VESA adapters for compatibility.

You may also refer to the following knowledge base link, which provides clearer instructions with illustrations:
https://www.benq.com/en-us/knowledge-center/knowledge/10-things-to-consider-when-buying-a-monitor-arm.html?utm_source=raccoon_ai&utm_medium=chat
    Q
    要確認顯示器有沒有 VESA 安裝孔，應該怎麼做？
    A
    要確認顯示器是否有 VESA 安裝孔，你應該查看顯示器的背面，通常會有 100x100mm 或 75x75mm 的孔位。如果沒有這些孔，則無法安裝標準的顯示器支架。
    原因
    • 答案與資料來源的重疊度只有 21.3%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 已寫入 EvalSuite 直接問答 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：Do Standard Monitor Arms Support VESA Mounts? know_179148 
      Q: Do Standard Monitor Arms Support VESA Mounts?
A: Most monitor arms available on the market support VESA standards. You need to confirm whether your monitor includes VESA mounting holes, typically in either the 100x100mm or 75x75mm formats.

Some specialized monitors may support VESA but could experience interference with surrounding components — for example, the ASUS ROG series. Certain monitors, such as some models from Samsung, may require dedicated VESA adapters for compatibility.

You may also refer to the following knowledge base link, which provides clearer instructions with illustrations:
https://www.benq.com/en-us/knowledge-center/knowledge/10-things-to-consider-when-buying-a-monitor-arm.html?utm_source=raccoon_ai&utm_medium=chat
    Q
    怎麼確認顯示器有沒有 VESA 安裝孔？
    A
    確認顯示器是否有 VESA 安裝孔是必要的，通常為 100x100mm 或 75x75mm 格式。
  • 已寫入 EvalSuite 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：螢幕支架為什麼可以改善眼睛疲勞? know_179093 
      Q: 螢幕支架為什麼可以改善眼睛疲勞?
A: 調整至正確的螢幕高度和角度有助於減少螢幕反光，降低眼睛疲勞，從而更有效地保護視力。如圖示意: https://foundation-benq.s3.ap-northeast-1.amazonaws.com/images/3.jpg


You may also refer to the following knowledge base link, which provides clearer instructions with illustrations:
https://www.benq.com/en-us/knowledge-center/knowledge/upgrade-your-desk-setup--7-reasons-to-choose-a-monitor-arm.html?utm_source=raccoon_ai&utm_medium=chat
    Q
    請問調整螢幕的高度和角度有什麼好處?
    A
    調整至正確的螢幕高度和角度有助於減少螢幕反光，降低眼睛疲勞，從而更有效地保護視力。
  • 品質檢查未通過 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：Why is a monitor arm suitable for various scenarios? know_179096 
      Q: Why is a monitor arm suitable for various scenarios?
A: Many monitor arms support multi-directional adjustments such as tilt and rotation, allowing you to easily switch between different work setups. If you're a designer or engineer, whether you're drafting documents, editing designs, or attending video conferences, you can quickly find the ideal viewing angle. You can also pair a monitor arm with dual monitors to further boost productivity.

As shown below:
https://foundation-benq.s3.ap-northeast-1.amazonaws.com/images/4.jpg
https://foundation-benq.s3.ap-northeast-1.amazonaws.com/images/5.jpg
https://foundation-benq.s3.ap-northeast-1.amazonaws.com/images/6.jpg


You may also refer to the following knowledge base link, which provides clearer instructions with illustrations:
https://www.benq.com/en-us/knowledge-center/knowledge/upgrade-your-desk-setup--7-reasons-to-choose-a-monitor-arm.html?utm_source=raccoon_ai&utm_medium=chat
    Q
    這個顯示器支架可以調整方向嗎?
    A
    許多顯示器支架支持多方向調整，例如傾斜和旋轉，讓你可以輕鬆切換不同的工作設置。
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：Why is a monitor arm suitable for various scenarios? know_179096 
      Q: Why is a monitor arm suitable for various scenarios?
A: Many monitor arms support multi-directional adjustments such as tilt and rotation, allowing you to easily switch between different work setups. If you're a designer or engineer, whether you're drafting documents, editing designs, or attending video conferences, you can quickly find the ideal viewing angle. You can also pair a monitor arm with dual monitors to further boost productivity.

As shown below:
https://foundation-benq.s3.ap-northeast-1.amazonaws.com/images/4.jpg
https://foundation-benq.s3.ap-northeast-1.amazonaws.com/images/5.jpg
https://foundation-benq.s3.ap-northeast-1.amazonaws.com/images/6.jpg


You may also refer to the following knowledge base link, which provides clearer instructions with illustrations:
https://www.benq.com/en-us/knowledge-center/knowledge/upgrade-your-desk-setup--7-reasons-to-choose-a-monitor-arm.html?utm_source=raccoon_ai&utm_medium=chat
    Q
    顯示器支架可以調整嗎？
    A
    許多顯示器支架支持多方向調整，例如傾斜和旋轉，讓你可以輕鬆切換不同的工作設置。
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：Why is a monitor arm suitable for various scenarios? know_179096 
      Q: Why is a monitor arm suitable for various scenarios?
A: Many monitor arms support multi-directional adjustments such as tilt and rotation, allowing you to easily switch between different work setups. If you're a designer or engineer, whether you're drafting documents, editing designs, or attending video conferences, you can quickly find the ideal viewing angle. You can also pair a monitor arm with dual monitors to further boost productivity.

As shown below:
https://foundation-benq.s3.ap-northeast-1.amazonaws.com/images/4.jpg
https://foundation-benq.s3.ap-northeast-1.amazonaws.com/images/5.jpg
https://foundation-benq.s3.ap-northeast-1.amazonaws.com/images/6.jpg


You may also refer to the following knowledge base link, which provides clearer instructions with illustrations:
https://www.benq.com/en-us/knowledge-center/knowledge/upgrade-your-desk-setup--7-reasons-to-choose-a-monitor-arm.html?utm_source=raccoon_ai&utm_medium=chat
    Q
    顯示器支架可以調整方向嗎?
    A
    許多顯示器支架支持多方向調整，例如傾斜和旋轉，讓您能夠輕鬆切換不同的工作設定。
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險