產出 #232

env=production · Intelligent Customer Service - Rhino (e875a090-2bd5-4992-9642-7626c7859461) · eval_kind=kb_accuracy

已完成
已寫入
10 / 10
通過驗證
10
場景覆蓋
1 / 4
總成本
$0.0295
Tokens
↑231682 / ↓9548
MISSED
3 個 scenario 未被任何 case 涵蓋：3829, 1962, 7285。可以重新派發、增加 N 來補。
SUITE
✅ 已寫入 EvalSuite auto-e875a090-r1-053958866。
案例明細（50 筆 — 含已寫入、被拒、retry 軌跡）
  • 品質檢查未通過 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：How durable is the RHINOSHIELD AirTag case? Will the AirTag fall out from the case? know_369065 
      Q: How durable is the RHINOSHIELD AirTag case? Will the AirTag fall out from the case?
A: Withstanding over 500 consecutive tumble tests, we can confirm that the AirTag will not fall out from our AirTag case once installed.
    Q
    AirTag 的保護殼耐用嗎?
    A
    經受超過500次連續翻滾測試，AirTag 不會從保護殼中掉出來。
    原因
    • 答案與資料來源的重疊度只有 24.1%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：How durable is the RHINOSHIELD AirTag case? Will the AirTag fall out from the case? know_369065 
      Q: How durable is the RHINOSHIELD AirTag case? Will the AirTag fall out from the case?
A: Withstanding over 500 consecutive tumble tests, we can confirm that the AirTag will not fall out from our AirTag case once installed.
    Q
    這個 AirTag 保護殼耐用嗎?
    A
    這個 AirTag 保護殼經受超過 500 次連續翻滾測試，確保 AirTag 安裝後不會掉落。
    原因
    • 答案與資料來源的重疊度只有 20.6%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：How durable is the RHINOSHIELD AirTag case? Will the AirTag fall out from the case? know_369065 
      Q: How durable is the RHINOSHIELD AirTag case? Will the AirTag fall out from the case?
A: Withstanding over 500 consecutive tumble tests, we can confirm that the AirTag will not fall out from our AirTag case once installed.
    Q
    AirTag 盒子耐用嗎？
    A
    這款 AirTag 盒子經受超過500次連續翻滾測試，安裝後 AirTag 不會掉出來。
    原因
    • 答案與資料來源的重疊度只有 21.9%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 語氣不像真人 chat（被 Stage E 拒絕） 直接問答
    來源素材（點擊查看完整內容）
    • • 產品：Aaron Chang prod_1014173 
      Aaron Chang

Summary: Protect your phone with RHINOSHIELD x Aaron Chang collection. For iPhone and Android.

Description: Aaron Chang is a Seoul-based illustrator who reinterprets Ivy fashion style in a contemporary way. He began his career in 2012 as a commercial graphic designer and, from 2015, worked at New Balance Korea as an advertising designer, serving until early 2023 as head of the advertising and online team and as visual director. In 2020, he began creating illustrations in parallel with his corporate career, collaborating with numerous global brands. He is now active full-time as an illustrator, bringing a unique perspective shaped by his extensive career in commercial design to traditional fashion illustration.
    Q
    Aaron Chang 什麼時候開始他的職業生涯?
    A
    Aaron Chang 於 2012 年開始他的職業生涯，擔任商業平面設計師。
    原因
    • chat-realism: internal_role_title (提到特定人物的職業生涯，顯示出對內部角色的關注，這不是一般顧客會詢問的問題。)
  • 其他 直接問答 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 產品：Aaron Chang prod_1014173 
      Aaron Chang

Summary: Protect your phone with RHINOSHIELD x Aaron Chang collection. For iPhone and Android.

Description: Aaron Chang is a Seoul-based illustrator who reinterprets Ivy fashion style in a contemporary way. He began his career in 2012 as a commercial graphic designer and, from 2015, worked at New Balance Korea as an advertising designer, serving until early 2023 as head of the advertising and online team and as visual director. In 2020, he began creating illustrations in parallel with his corporate career, collaborating with numerous global brands. He is now active full-time as an illustrator, bringing a unique perspective shaped by his extensive career in commercial design to traditional fashion illustration.
    Q
    Aaron Chang 什麼時候開始他的職業生涯?
    A
    Aaron Chang 於 2012 年開始他的職業生涯，擔任商業平面設計師。
    原因
    • duplicate (scenario, question)
  • 其他 直接問答 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 產品：Aaron Chang prod_1014173 
      Aaron Chang

Summary: Protect your phone with RHINOSHIELD x Aaron Chang collection. For iPhone and Android.

Description: Aaron Chang is a Seoul-based illustrator who reinterprets Ivy fashion style in a contemporary way. He began his career in 2012 as a commercial graphic designer and, from 2015, worked at New Balance Korea as an advertising designer, serving until early 2023 as head of the advertising and online team and as visual director. In 2020, he began creating illustrations in parallel with his corporate career, collaborating with numerous global brands. He is now active full-time as an illustrator, bringing a unique perspective shaped by his extensive career in commercial design to traditional fashion illustration.
    Q
    Aaron Chang 什麼時候開始他的職業生涯?
    A
    Aaron Chang 於 2012 年開始他的職業生涯，擔任商業平面設計師。
    原因
    • duplicate (scenario, question)
  • 品質檢查未通過 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：What is CircularBlue? know_369196 
      Q: What is CircularBlue?
A: From Global Pledges to Brand Action: How We Respond to the Ocean Crisis

In our previous article on plastic pollution and ocean crisis, we discussed how over 170 countries signed the historic declaration "Our Ocean, Our Future: United for Urgent Action" at the Nice Ocean Conference in France. This was more than diplomatic rhetoric, which was an urgent response to the escalating plastic pollution crisis and highlighted the pressing need for global plastic treaty negotiations.

However, this crisis extends far beyond international conferences. According to National Geographic, scientists have discovered plastic microparticles in human brain tissue. This means plastic has already penetrated our oceans and food chains, returning not only to our dinner tables but entering our bloodstream and reaching our most vulnerable organs. Research by the World Wildlife Fund (WWF) shows that globally, each person consumes approximately 5 grams of plastic weekly, which is equivalent to a credit card. Whether you're enjoying lobster at a fine restaurant in New York, savoring sushi in Tokyo, or dining on seafood along the Mediterranean coast, these invisible "plastic garnishes" have already quietly entered your body. This is no longer just an environmental issue, it's a living reality intimately connected to human health worldwide.

When plastic pollution becomes intimately linked with human health, the challenge lies in transforming international consensus into co...
    Q
    CircularBlue的自動回收系統是怎麼運作的？
    A
    CircularBlue的自動回收系統整合了多項先進技術，包括AI偵測網絡和自動導航技術，能夠自主執行精確的廢物回收任務，像海洋特種任務一樣進行廢物回收。
    原因
    • 答案與資料來源的重疊度只有 18.5%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：What is CircularBlue? know_369196 
      Q: What is CircularBlue?
A: From Global Pledges to Brand Action: How We Respond to the Ocean Crisis

In our previous article on plastic pollution and ocean crisis, we discussed how over 170 countries signed the historic declaration "Our Ocean, Our Future: United for Urgent Action" at the Nice Ocean Conference in France. This was more than diplomatic rhetoric, which was an urgent response to the escalating plastic pollution crisis and highlighted the pressing need for global plastic treaty negotiations.

However, this crisis extends far beyond international conferences. According to National Geographic, scientists have discovered plastic microparticles in human brain tissue. This means plastic has already penetrated our oceans and food chains, returning not only to our dinner tables but entering our bloodstream and reaching our most vulnerable organs. Research by the World Wildlife Fund (WWF) shows that globally, each person consumes approximately 5 grams of plastic weekly, which is equivalent to a credit card. Whether you're enjoying lobster at a fine restaurant in New York, savoring sushi in Tokyo, or dining on seafood along the Mediterranean coast, these invisible "plastic garnishes" have already quietly entered your body. This is no longer just an environmental issue, it's a living reality intimately connected to human health worldwide.

When plastic pollution becomes intimately linked with human health, the challenge lies in transforming international consensus into co...
    Q
    CircularBlue的自動回收系統怎麼運作？
    A
    CircularBlue的自動回收系統結合了太陽能、人工智慧檢測系統和自動回收技術，能夠自主導航並精確執行廢物回收任務。它的表面船隻自主接收指令，像海事特工一樣執行精確的廢物回收。
    原因
    • 答案與資料來源的重疊度只有 15.1%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：What is CircularBlue? know_369196 
      Q: What is CircularBlue?
A: From Global Pledges to Brand Action: How We Respond to the Ocean Crisis

In our previous article on plastic pollution and ocean crisis, we discussed how over 170 countries signed the historic declaration "Our Ocean, Our Future: United for Urgent Action" at the Nice Ocean Conference in France. This was more than diplomatic rhetoric, which was an urgent response to the escalating plastic pollution crisis and highlighted the pressing need for global plastic treaty negotiations.

However, this crisis extends far beyond international conferences. According to National Geographic, scientists have discovered plastic microparticles in human brain tissue. This means plastic has already penetrated our oceans and food chains, returning not only to our dinner tables but entering our bloodstream and reaching our most vulnerable organs. Research by the World Wildlife Fund (WWF) shows that globally, each person consumes approximately 5 grams of plastic weekly, which is equivalent to a credit card. Whether you're enjoying lobster at a fine restaurant in New York, savoring sushi in Tokyo, or dining on seafood along the Mediterranean coast, these invisible "plastic garnishes" have already quietly entered your body. This is no longer just an environmental issue, it's a living reality intimately connected to human health worldwide.

When plastic pollution becomes intimately linked with human health, the challenge lies in transforming international consensus into co...
    Q
    CircularBlue的自動回收系統怎麼運作？
    A
    CircularBlue的自動回收系統結合太陽能、AI檢測系統和自動化回收技術，能夠自主導航，精確執行廢物回收任務，像海洋吸塵器一樣持續收集海面上的塑膠廢物。
    原因
    • 答案與資料來源的重疊度只有 17.6%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 已寫入 EvalSuite 直接問答
    來源素材（點擊查看完整內容）
    • • 產品：Nature Explorers prod_1014085 
      Nature Explorers

Summary: Protect your phone and show off your nature-loving side with our Mountain-inspired Design Style case collection! For iPhone, AirPods, GRIPs, and Android.

Description: RHINOSHIELD's latest design magazine showcases an outdoor style. Whenever you feel out of place in the city, glance at your mountain-themed phone case, get inspired to go out and explore nature and find your most authentic self.
    Q
    Nature Explorers 手機殼適用於哪些裝置?
    A
    Nature Explorers 手機殼適用於 iPhone、AirPods、GRIPs 和 Android 裝置。
  • 已寫入 EvalSuite 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：Request invoice (fulfilled) know_369052 
      Q: Request invoice (fulfilled)
A: Please contact us via the webform and we will provide you with the invoice in PDF format right away: https://support.rhinoshield.io/hc/en-us/requests/new
    Q
    可以透過哪裡請求發票?
    A
    請通過網頁表單聯絡我們，我們會立即提供您 PDF 格式的發票: https://support.rhinoshield.io/hc/en-us/requests/new
  • 已寫入 EvalSuite 直接問答
    來源素材（點擊查看完整內容）
    • • 產品：PRIDE 2024: Love in All Forms prod_1014112 
      PRIDE 2024: Love in All Forms

Summary: Celebrate the spectrum of LGBTQIA+. Protect your unique identity and your phone with our case, design collection and customized service. For iPhone and Android.

Description: Every unique identity, self-expression, and community to which you belong deserves to be well protected. RHINOSHIELD is on a mission to protect the world you love. As your ally, we’re using creative ingenuity to challenge boundaries and celebrate the full spectrum of LGBTQIA+. With our diverse designs and Design Your Own platform, feel free to manifest who you are.
    Q
    PRIDE 2024: Love in All Forms 是什麼活動呢？
    A
    PRIDE 2024: Love in All Forms 旨在慶祝 LGBTQIA+ 的多樣性，並保護你的獨特身份和手機。
  • 品質檢查未通過 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：Can I use wireless charging when the RHINOSHIELD GRIPMAX is attached to the phone? know_369012 
      Q: Can I use wireless charging when the RHINOSHIELD GRIPMAX is attached to the phone?
A: Before using wireless charging, please remove the GRIPMAX. Reinstall it after charging is complete to avoid potential safety concerns such as product or device overheating.
    Q
    使用無線充電時，可以不拆 GRIPMAX 嗎?
    A
    使用無線充電前，請先移除 GRIPMAX，充電完成後再重新安裝，以避免產品或裝置過熱等安全問題。
    原因
    • 答案與資料來源的重疊度只有 14.6%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：Can I use wireless charging when the RHINOSHIELD GRIPMAX is attached to the phone? know_369012 
      Q: Can I use wireless charging when the RHINOSHIELD GRIPMAX is attached to the phone?
A: Before using wireless charging, please remove the GRIPMAX. Reinstall it after charging is complete to avoid potential safety concerns such as product or device overheating.
    Q
    使用無線充電時，需要先移除 GRIPMAX 嗎
    A
    使用無線充電時，請先移除 GRIPMAX，充電完成後再重新安裝，以避免產品或設備過熱等潛在安全問題。
    原因
    • 答案與資料來源的重疊度只有 14.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：Can I use wireless charging when the RHINOSHIELD GRIPMAX is attached to the phone? know_369012 
      Q: Can I use wireless charging when the RHINOSHIELD GRIPMAX is attached to the phone?
A: Before using wireless charging, please remove the GRIPMAX. Reinstall it after charging is complete to avoid potential safety concerns such as product or device overheating.
    Q
    使用無線充電時，GRIPMAX 必須先移除嗎
    A
    使用無線充電時，請先移除 GRIPMAX，充電完成後再重新安裝，以避免產品或設備過熱等潛在安全問題。
    原因
    • 答案與資料來源的重疊度只有 14.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 已寫入 EvalSuite 直接問答
    來源素材（點擊查看完整內容）
    • • 產品：LAIMO prod_1014049 
      LAIMO

Summary: Discover Cherng's colorful and relatable phone case collection featuring LAIMO, the most charming Malayan tapir. For iPhone, AirPods and Android.

Description: The Creator of LAIMO, an anthropomorphic character of Malayan tapir – Cherng, started his creation on social media in 2012. Cherng’s usual posts of current affairs with a tinge of unique humour, was very well-liked by the netizens, and have earned a large number of fans over the years. LAIMO became a name that is often seen joint with brands and products in Taiwan, Japan and Thailand.
    Q
    LAIMO 的創作是從哪一年開始的?
    A
    LAIMO 的創作始於 2012 年。
  • 已寫入 EvalSuite 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：My payment was declined, is there a reason why? know_369170 
      Q: My payment was declined, is there a reason why?
A: If your payment was declined while checking out, this could be due to several reasons.

- Your bank is blocking your transaction due to security reasons.
- There are insufficient funds or reached the limit on your card.
- You may have been using a card that is not supported by Visa. Although Debit cards are supported by our payment system,please understand that you would need a Debit Visa card to make overseas transactions.
- Your bank card that was issued by their respective financial institution may not be supported by our payment systems; we would recommend you contact them to find out more information about this.

If the issues above are not the case, we would suggest you try clearing your browser's cache and cookies from your device. 

If the problem persists, try completing the payment with PayPal instead. PayPal is very flexible and has support for most cards around the globe.It is also possible to pay through PayPal without an account, using only your credit/debit card with the steps below:During checkout, please use the "Express checkout" PayPal yellow button on top. This will open a pop-up.

On the bottom of this pop-up, click the “Pay with Debit or Credit Card as a guest” option. Fill in your details and complete the payment.
    Q
    海外交易需要使用什麼卡片嗎？
    A
    是的，海外交易需要使用 Debit Visa 卡。
  • 已寫入 EvalSuite 直接問答
    來源素材（點擊查看完整內容）
    • • 產品：Shishiro Botan prod_1014162 
      Shishiro Botan

Summary: Partnered with hololive for a limited collab featuring VTuber Shishiro Botan. Includes military-grade phone cases and MagSafe accessories for iPhone & Android.

Description: “La-lion♪" "Well then, cya~” Contrary to her sporty appearance, she's a white lion who prefers to laze around. Despite her typically hands-off attitude, once she makes up her mind, she'll always follow through to the end. Her favorite phrase is, "Wealth isn't measured by money.” Born in a rough neighborhood, she's a bit of a gaming addict—the type to hoard powerful heals even in the endgame.
    Q
    Shishiro Botan 支援哪種手機?
    A
    Shishiro Botan 支援 iPhone 和 Android 手機。
  • 品質檢查未通過 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：Will the RHINOSHIELD Anti Blue Light Impact Protector cause the screen to appear yellow? know_369042 
      Q: Will the RHINOSHIELD Anti Blue Light Impact Protector cause the screen to appear yellow?
A: No. According to our color deviation tests, the RHINOSHIELD Anti Blue Light Impact Protector does not affect the screen display or cause any visible yellowing.
    Q
    RHINOSHIELD 的抗藍光衝擊保護膜會讓螢幕變黃嗎?
    A
    不會。根據我們的色彩偏差測試，這款抗藍光衝擊保護膜不會影響螢幕顯示，也不會造成任何明顯的變黃。
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：Will the RHINOSHIELD Anti Blue Light Impact Protector cause the screen to appear yellow? know_369042 
      Q: Will the RHINOSHIELD Anti Blue Light Impact Protector cause the screen to appear yellow?
A: No. According to our color deviation tests, the RHINOSHIELD Anti Blue Light Impact Protector does not affect the screen display or cause any visible yellowing.
    Q
    那個抗藍光衝擊保護膜會讓螢幕變黃嗎?
    A
    不會。根據我們的顏色偏差測試，抗藍光衝擊保護膜不會影響螢幕顯示或造成任何可見的變黃。
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險