產出 #234

env=production · Intelligent Customer Service - Rhino (e875a090-2bd5-4992-9642-7626c7859461) · eval_kind=mixed_qa

已完成
已寫入
8 / 10
通過驗證
8
場景覆蓋
2 / 4
總成本
$0.0453
Tokens
↑349480 / ↓13445
MISSED
2 個 scenario 未被任何 case 涵蓋：1962, 1963。可以重新派發、增加 N 來補。
SUITE
✅ 已寫入 EvalSuite auto-e875a090-r1-053958866。
案例明細（77 筆 — 含已寫入、被拒、retry 軌跡）
  • 品質檢查未通過 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：Is the RHINOSHIELD Lens Protector compatible with iPad cases? know_369095 
      Q: Is the RHINOSHIELD Lens Protector compatible with iPad cases?
A: Our lens protector should be compatible with most third-party iPad cases on the market. However, we cannot guarantee that all of them work well with our lens protector as it highly depends on the design and dimensions.RHINOSHIELD iPad cases are designed to perfectly fit our lens protectors. If you are looking for one to go with the protectors, make sure to check them out!
    Q
    這款 Lens Protector 可以搭配大多數 iPad 保護殼嗎?
    A
    這款 Lens Protector 應該與大多數第三方 iPad 保護殼相容，但我們無法保證所有保護殼都能良好搭配，因為這取決於設計和尺寸。如果你想找一款搭配的保護殼，可以考慮我們的產品。
    原因
    • 答案與資料來源的重疊度只有 19.5%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：Is the RHINOSHIELD Lens Protector compatible with iPad cases? know_369095 
      Q: Is the RHINOSHIELD Lens Protector compatible with iPad cases?
A: Our lens protector should be compatible with most third-party iPad cases on the market. However, we cannot guarantee that all of them work well with our lens protector as it highly depends on the design and dimensions.RHINOSHIELD iPad cases are designed to perfectly fit our lens protectors. If you are looking for one to go with the protectors, make sure to check them out!
    Q
    那個 Lens Protector 跟 iPad 保護殼相容嗎?
    A
    我們的 Lens Protector 應該與大多數第三方 iPad 保護殼相容，但無法保證所有設計皆能良好搭配，這取決於保護殼的設計和尺寸。如果您想找搭配的保護殼，可以看看我們的 iPad 保護殼，它們是專為搭配我們的 Lens Protector 設計的。
    原因
    • 答案與資料來源的重疊度只有 18.5%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：Is the RHINOSHIELD Lens Protector compatible with iPad cases? know_369095 
      Q: Is the RHINOSHIELD Lens Protector compatible with iPad cases?
A: Our lens protector should be compatible with most third-party iPad cases on the market. However, we cannot guarantee that all of them work well with our lens protector as it highly depends on the design and dimensions.RHINOSHIELD iPad cases are designed to perfectly fit our lens protectors. If you are looking for one to go with the protectors, make sure to check them out!
    Q
    這款鏡頭保護貼可以跟iPad保護殼一起用嗎?
    A
    這款鏡頭保護貼應該與大多數第三方iPad保護殼相容，但不保證所有都能順利配合，因為這主要取決於設計和尺寸。如果你想要搭配的保護殼可以考慮我們的iPad保護殼，因為它們專為這款鏡頭保護貼設計。
    原因
    • 答案與資料來源的重疊度只有 4.2%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：How do I install/remove the RHINOSHIELD AirTag case? know_369063 
      Q: How do I install/remove the RHINOSHIELD AirTag case?
A: You can easily install your AirTag onto our case from either side.Installation: Snap the AirTag directly into the case.Removal: Position the back of the case so that it's facing you. Place the fingertips of your thumbs on the center of the case, and push the AirTag outwards.If you need more assistance, make sure to contact our support team. We will be happy to walk you through it, step by step!
    Q
    如何移除髮片？
    A
    移除時，將案件的背面朝向自己，然後用拇指的指尖放在案件的中央，將 AirTag 向外推。需要更多幫助請聯繫我們的客服團隊。
    原因
    • 答案與資料來源的重疊度只有 9.8%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：How do I install/remove the RHINOSHIELD AirTag case? know_369063 
      Q: How do I install/remove the RHINOSHIELD AirTag case?
A: You can easily install your AirTag onto our case from either side.Installation: Snap the AirTag directly into the case.Removal: Position the back of the case so that it's facing you. Place the fingertips of your thumbs on the center of the case, and push the AirTag outwards.If you need more assistance, make sure to contact our support team. We will be happy to walk you through it, step by step!
    Q
    如何移除這個 AirTag 案件?
    A
    移除時，將案件的背面朝向自己。把大拇指放在案件的中心，用力將 AirTag 向外推即可。
    原因
    • 答案與資料來源的重疊度只有 14.3%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：How do I install/remove the RHINOSHIELD AirTag case? know_369063 
      Q: How do I install/remove the RHINOSHIELD AirTag case?
A: You can easily install your AirTag onto our case from either side.Installation: Snap the AirTag directly into the case.Removal: Position the back of the case so that it's facing you. Place the fingertips of your thumbs on the center of the case, and push the AirTag outwards.If you need more assistance, make sure to contact our support team. We will be happy to walk you through it, step by step!
    Q
    怎麼移除髮片?
    A
    移除時，將案件的背面朝向自己，將拇指的指尖放在案件的中心，然後將髮片推向外側。
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 已寫入 EvalSuite 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：Is the RHINOSHIELD iPad case compatible with the Touch ID function on the power button? Does the RHINOSHIELD iPad case support Apple Pencil (2nd Generation) charging? know_369099 
      Q: Is the RHINOSHIELD iPad case compatible with the Touch ID function on the power button? Does the RHINOSHIELD iPad case support Apple Pencil (2nd Generation) charging?
A: Yes, our iPad case is compatible with the Touch ID on the power button and also supports wireless pairing and magnetic attachment. Thus, the Apple Pencil (2nd Generation) charging will work perfectly with the case.
    Q
    這款 iPad 保護殼支持 Apple Pencil (第二代) 的磁性附著嗎?
    A
    這款 iPad 保護殼支持 Apple Pencil (第二代) 的磁性附著，也能進行無線配對和充電。
  • 已寫入 EvalSuite 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：Is the RHINOSHIELD Lens Base Protector compatible with phone cases from other brands? know_369189 
      Q: Is the RHINOSHIELD Lens Base Protector compatible with phone cases from other brands?
A: The RHINOSHIELD Lens Base Protector only covers the lens base and is compatible with RHINOSHIELD cases. Due to variations in size, design, and structure among third-party phone cases, compatibility with other brands may vary and should be determined based on actual installation results.
    Q
    RHINOSHIELD Lens Base Protector 可以跟其他品牌的手機殼一起用嗎?
    A
    RHINOSHIELD Lens Base Protector 只適用於 RHINOSHIELD 的手機殼，與其他品牌的手機殼相容性可能會因大小、設計和結構而異，需根據實際安裝結果來確定。
  • 品質檢查未通過 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：Will my discount code be reissued after an order cancellation or refund? know_369254 
      Q: Will my discount code be reissued after an order cancellation or refund?
A: Orders Not Yet Shipped & Cancelled:
-Personal Exclusive Discount Codes (e.g., Birthday voucher, registration bonus, recycling bonus, etc.): The system will automatically reissue a new discount code to your email.
-Public Promotion Discount Codes (e.g., Sitewide 10% OFF, etc.): As long as the code is still within its validity period, it can be used again.

Returns Requested After Order Has Shipped:
-Personal Exclusive Discount Codes: These will not be reissued.
-Public Promotion Discount Codes (e.g., Sitewide 10% OFF, etc.): As long as the code is still within its validity period, it can be used again.
    Q
    訂單尚未發貨被取消後，折扣碼會重新發送嗎
    A
    如果訂單尚未發貨且被取消，個人專屬折扣碼會自動重新發送到您的電子郵件。
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：Will my discount code be reissued after an order cancellation or refund? know_369254 
      Q: Will my discount code be reissued after an order cancellation or refund?
A: Orders Not Yet Shipped & Cancelled:
-Personal Exclusive Discount Codes (e.g., Birthday voucher, registration bonus, recycling bonus, etc.): The system will automatically reissue a new discount code to your email.
-Public Promotion Discount Codes (e.g., Sitewide 10% OFF, etc.): As long as the code is still within its validity period, it can be used again.

Returns Requested After Order Has Shipped:
-Personal Exclusive Discount Codes: These will not be reissued.
-Public Promotion Discount Codes (e.g., Sitewide 10% OFF, etc.): As long as the code is still within its validity period, it can be used again.
    Q
    如果我訂單被取消，個人專屬折扣碼會不會再發送一次?
    A
    如果訂單尚未發貨且被取消，系統會自動重新發送一個新的個人專屬折扣碼到您的電子郵件。
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：Will my discount code be reissued after an order cancellation or refund? know_369254 
      Q: Will my discount code be reissued after an order cancellation or refund?
A: Orders Not Yet Shipped & Cancelled:
-Personal Exclusive Discount Codes (e.g., Birthday voucher, registration bonus, recycling bonus, etc.): The system will automatically reissue a new discount code to your email.
-Public Promotion Discount Codes (e.g., Sitewide 10% OFF, etc.): As long as the code is still within its validity period, it can be used again.

Returns Requested After Order Has Shipped:
-Personal Exclusive Discount Codes: These will not be reissued.
-Public Promotion Discount Codes (e.g., Sitewide 10% OFF, etc.): As long as the code is still within its validity period, it can be used again.
    Q
    如果訂單被取消，個人專屬折扣碼會不會重新發送?
    A
    如果訂單尚未發貨且被取消，個人專屬折扣碼會自動重新發送到您的電子郵件。
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：Is the RHINOSHIELD GRIP O made from recycled materials? know_369021 
      Q: Is the RHINOSHIELD GRIP O made from recycled materials?
A: The RHINOSHIELD GRIP O is made from recycled PET and recycled materials from RHINOSHIELD Clear cases, repurposed to reduce environmental impact.
    Q
    GRIP O 是用回收材料做的嗎
    A
    GRIP O 是用回收的 PET 及來自 Clear 產品的回收材料製成的，以減少對環境的影響。
    原因
    • 答案與資料來源的重疊度只有 26.3%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 已寫入 EvalSuite 直接問答 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：Is the RHINOSHIELD GRIP O made from recycled materials? know_369021 
      Q: Is the RHINOSHIELD GRIP O made from recycled materials?
A: The RHINOSHIELD GRIP O is made from recycled PET and recycled materials from RHINOSHIELD Clear cases, repurposed to reduce environmental impact.
    Q
    GRIP O 是不是用回收材料做的?
    A
    GRIP O 是用回收的 PET 以及來自 RHINOSHIELD Clear 產品的回收材料製作的，目的是減少對環境的影響。
  • 已寫入 EvalSuite 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：How to check out using Apply Pay know_369214 
      Q: How to check out using Apply Pay
A: If you wish to use Apple Pay to pay, please use the Safari browser to access the official website where you will find the Apple Pay option. If you still do not see the Apple Pay checkout option, please provide a screenshot and contact us via webform. We will confirm your request as soon as possible: https://support.rhinoshield.io/hc/en-us/requests/new
    Q
    官方網站有 Apple Pay 嗎
    A
    如果想使用 Apple Pay，請使用 Safari 瀏覽器訪問官方網站，您將會看到 Apple Pay 選項。
  • 品質檢查未通過 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：How well does the RHINOSHIELD AirX absorb sudden impacts? Has it passed any relevant professional testing? know_368973 
      Q: How well does the RHINOSHIELD AirX absorb sudden impacts? Has it passed any relevant professional testing?
A: AirX features an innovative dual-layer air cushion structure that effectively disperses and absorbs external impacts. Lab tests show that it can absorb up to 80% of sudden impact forces, offering comprehensive protection for your device.
    Q
    AirX 能吸收多少突發衝擊力?
    A
    AirX 在實驗室測試中可吸收高達 80% 的突發衝擊力，提供全面的保護。
    原因
    • 答案與資料來源的重疊度只有 13.3%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：How well does the RHINOSHIELD AirX absorb sudden impacts? Has it passed any relevant professional testing? know_368973 
      Q: How well does the RHINOSHIELD AirX absorb sudden impacts? Has it passed any relevant professional testing?
A: AirX features an innovative dual-layer air cushion structure that effectively disperses and absorbs external impacts. Lab tests show that it can absorb up to 80% of sudden impact forces, offering comprehensive protection for your device.
    Q
    AirX 吸收突發衝擊力的效果如何?
    A
    AirX 具有創新的雙層空氣緩衝結構，能有效分散和吸收外部衝擊。實驗室測試顯示，它可以吸收高達 80% 的突發衝擊力，為您的設備提供全面保護。
    原因
    • 答案與資料來源的重疊度只有 6.8%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：How well does the RHINOSHIELD AirX absorb sudden impacts? Has it passed any relevant professional testing? know_368973 
      Q: How well does the RHINOSHIELD AirX absorb sudden impacts? Has it passed any relevant professional testing?
A: AirX features an innovative dual-layer air cushion structure that effectively disperses and absorbs external impacts. Lab tests show that it can absorb up to 80% of sudden impact forces, offering comprehensive protection for your device.
    Q
    RHINOSHIELD AirX 吸收突發衝擊力效果如何?
    A
    AirX 採用創新的雙層氣墊結構，能有效分散和吸收外部衝擊。實驗室測試顯示，它可以吸收高達 80% 的突發衝擊力，為您的設備提供全面的保護。
    原因
    • 答案與資料來源的重疊度只有 6.9%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：How do I clean my RHINOSHIELD AirPods case? Can I use alcohol? know_369024 
      Q: How do I clean my RHINOSHIELD AirPods case? Can I use alcohol?
A: For daily cleaning, we suggest using wet wipes. To sanitize, wipe it swiftly with a cloth and a small amount of rubbing alcohol (less than 75%). If you are using our AirPods case with a printed design on it, we suggest avoiding the printed parts while using rubbing alcohol.
    Q
    請問要消毒 AirPods 保護殼，可以用酒精嗎？
    A
    要消毒 AirPods 保護殼，可以用少量（少於75%）的酒精擦拭。
    原因
    • 答案與資料來源的重疊度只有 26.9%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：How do I clean my RHINOSHIELD AirPods case? Can I use alcohol? know_369024 
      Q: How do I clean my RHINOSHIELD AirPods case? Can I use alcohol?
A: For daily cleaning, we suggest using wet wipes. To sanitize, wipe it swiftly with a cloth and a small amount of rubbing alcohol (less than 75%). If you are using our AirPods case with a printed design on it, we suggest avoiding the printed parts while using rubbing alcohol.
    Q
    請問要消毒 AirPods 保護殼，可以用酒精擦拭嗎？
    A
    要消毒 AirPods 保護殼，可以用少量（少於75%）的酒精擦拭。
    原因
    • 答案與資料來源的重疊度只有 26.9%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：How do I clean my RHINOSHIELD AirPods case? Can I use alcohol? know_369024 
      Q: How do I clean my RHINOSHIELD AirPods case? Can I use alcohol?
A: For daily cleaning, we suggest using wet wipes. To sanitize, wipe it swiftly with a cloth and a small amount of rubbing alcohol (less than 75%). If you are using our AirPods case with a printed design on it, we suggest avoiding the printed parts while using rubbing alcohol.
    Q
    請問要消毒我的 AirPods 盒子，可以用酒精嗎？
    A
    要消毒 AirPods 盒子，可以用少量（少於75%）的酒精擦拭，但要快速進行，並避免碰到有圖案的部分。
    原因
    • 答案與資料來源的重疊度只有 16.7%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險