產出 #234

env=production · Intelligent Customer Service - Rhino (e875a090-2bd5-4992-9642-7626c7859461) · eval_kind=mixed_qa

已完成
已寫入
8 / 10
通過驗證
8
場景覆蓋
2 / 4
總成本
$0.0453
Tokens
↑349480 / ↓13445
MISSED
2 個 scenario 未被任何 case 涵蓋：1962, 1963。可以重新派發、增加 N 來補。
SUITE
✅ 已寫入 EvalSuite auto-e875a090-r1-053958866。
案例明細（77 筆 — 含已寫入、被拒、retry 軌跡）
  • 品質檢查未通過 推理
    來源素材（點擊查看完整內容）
    • • 知識：Can I attach the RHINOSHIELD Magnetic Ring on a RHINOSHIELD MagSafe-compatible phone case to strengthen the magnetic force? know_369132 
      Q: Can I attach the RHINOSHIELD Magnetic Ring on a RHINOSHIELD MagSafe-compatible phone case to strengthen the magnetic force?
A: We suggest not attaching the RHINOSHIELD Magnetic Ring on MagSafe-compatible products, as combining them will not strengthen the magnetic force.
    Q
    請問將磁環與MagSafe相容的手機殼結合會增強磁力嗎？
    A
    我們建議不要將磁環安裝在MagSafe相容的產品上，因為結合後並不會增強磁力。
    原因
    • 答案與資料來源的重疊度只有 16.7%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 推理 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：Can I attach the RHINOSHIELD Magnetic Ring on a RHINOSHIELD MagSafe-compatible phone case to strengthen the magnetic force? know_369132 
      Q: Can I attach the RHINOSHIELD Magnetic Ring on a RHINOSHIELD MagSafe-compatible phone case to strengthen the magnetic force?
A: We suggest not attaching the RHINOSHIELD Magnetic Ring on MagSafe-compatible products, as combining them will not strengthen the magnetic force.
    Q
    請問將磁環與 MagSafe 產品結合會增強磁力嗎？
    A
    不建議將磁環附加到 MagSafe 相容產品上，因為結合後不會增強磁力。
    原因
    • 答案與資料來源的重疊度只有 19.4%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 推理 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：Can I attach the RHINOSHIELD Magnetic Ring on a RHINOSHIELD MagSafe-compatible phone case to strengthen the magnetic force? know_369132 
      Q: Can I attach the RHINOSHIELD Magnetic Ring on a RHINOSHIELD MagSafe-compatible phone case to strengthen the magnetic force?
A: We suggest not attaching the RHINOSHIELD Magnetic Ring on MagSafe-compatible products, as combining them will not strengthen the magnetic force.
    Q
    請問將磁環與 MagSafe 相容的手機殼結合，磁力會增強嗎？
    A
    不建議將磁環與 MagSafe 相容的產品結合，因為這樣做不會增強磁力。
    原因
    • 答案與資料來源的重疊度只有 19.4%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 推理
    來源素材（點擊查看完整內容）
    • • 知識：Is the RHINOSHIELD Lens Protector compatible with phone cases? know_369009 
      Q: Is the RHINOSHIELD Lens Protector compatible with phone cases?
A: Our lens protector should be compatible with most third-party phone cases on the market. However, we cannot guarantee that all of them work well with our lens protector as it highly depends on the design and dimensions.RHINOSHIELD phone cases are designed to perfectly fit our lens protectors. If you are looking for one to go with the protectors, make sure to check them out!
    Q
    選擇 Lens Protector 時，為什麼要查看手機殼?
    A
    如果你想搭配使用 Lens Protector，建議查看手機殼，因為我們的手機殼設計能與 Lens Protector 完美契合，確保更好的使用效果。
    原因
    • 答案與資料來源的重疊度只有 24.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 推理 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：Is the RHINOSHIELD Lens Protector compatible with phone cases? know_369009 
      Q: Is the RHINOSHIELD Lens Protector compatible with phone cases?
A: Our lens protector should be compatible with most third-party phone cases on the market. However, we cannot guarantee that all of them work well with our lens protector as it highly depends on the design and dimensions.RHINOSHIELD phone cases are designed to perfectly fit our lens protectors. If you are looking for one to go with the protectors, make sure to check them out!
    Q
    選擇 Lens Protector 時，有沒有建議搭配的手機殼?
    A
    我們的 Lens Protector 與大多數市面上的第三方手機殼相容，但無法保證所有手機殼都能良好配合。RHINOSHIELD 的手機殼則與我們的 Lens Protector 完美相容。如果您在尋找可以搭配的手機殼，建議查看 RHINOSHIELD 的手機殼！
    原因
    • 答案與資料來源的重疊度只有 26.6%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 推理 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：Is the RHINOSHIELD Lens Protector compatible with phone cases? know_369009 
      Q: Is the RHINOSHIELD Lens Protector compatible with phone cases?
A: Our lens protector should be compatible with most third-party phone cases on the market. However, we cannot guarantee that all of them work well with our lens protector as it highly depends on the design and dimensions.RHINOSHIELD phone cases are designed to perfectly fit our lens protectors. If you are looking for one to go with the protectors, make sure to check them out!
    Q
    選擇 Lens Protector 時，為什麼建議查看手機殼?
    A
    我們的 Lens Protector 應該能與市面上大多數第三方手機殼相容，但無法保證所有手機殼都能與我們的 Lens Protector 良好搭配，因為這主要取決於設計和尺寸。如果你在尋找與 Lens Protector 搭配的手機殼，建議查看我們的手機殼，它們是專為與 Lens Protector 完美搭配設計的。
    原因
    • 答案與資料來源的重疊度只有 13.6%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 推理
    來源素材（點擊查看完整內容）
    • • 知識：Which surfaces can the RHINOSHIELD Magnetic Ring be installed on? know_369129 
      Q: Which surfaces can the RHINOSHIELD Magnetic Ring be installed on?
A: The RHINOSHIELD Magnetic Ring can be installed on most phone cases with a hard / flat surface, including the RHINOSHIELD Clear, Mod NX, and SolidSuit protective phone cases. Do not apply it on matte silicone, matte glass, and other soft / textured materials such as leather, wood, brushed metal, etc. We do not recommend directly attaching it on the device. As the Magnetic Ring uses a strong one-time adhesive, we suggest to avoid sticking it on printed designs on your case.
    Q
    RHINOSHIELD 磁性環可以安裝在哪些表面上?
    A
    RHINOSHIELD 磁性環可以安裝在大多數硬平面手機殼上，例如透明殼、Mod NX 和 SolidSuit，但不建議安裝在啞光矽膠、啞光玻璃和其他柔軟/有紋理的材料上，如皮革、木材、拉絲金屬等。
    原因
    • 答案與資料來源的重疊度只有 25.9%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 推理 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：Which surfaces can the RHINOSHIELD Magnetic Ring be installed on? know_369129 
      Q: Which surfaces can the RHINOSHIELD Magnetic Ring be installed on?
A: The RHINOSHIELD Magnetic Ring can be installed on most phone cases with a hard / flat surface, including the RHINOSHIELD Clear, Mod NX, and SolidSuit protective phone cases. Do not apply it on matte silicone, matte glass, and other soft / textured materials such as leather, wood, brushed metal, etc. We do not recommend directly attaching it on the device. As the Magnetic Ring uses a strong one-time adhesive, we suggest to avoid sticking it on printed designs on your case.
    Q
    RHINOSHIELD 磁性環可以安裝在什麼表面上?
    A
    RHINOSHIELD 磁性環可以安裝在大部分硬的平坦表面電話殼上，包括透明、Mod NX 和 SolidSuit 防護電話殼。但不建議將其安裝在啞光矽膠、啞光玻璃及其他柔軟或有紋理的材料上，如皮革、木材、拉絲金屬等。
    原因
    • 答案與資料來源的重疊度只有 23.6%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 推理 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：Which surfaces can the RHINOSHIELD Magnetic Ring be installed on? know_369129 
      Q: Which surfaces can the RHINOSHIELD Magnetic Ring be installed on?
A: The RHINOSHIELD Magnetic Ring can be installed on most phone cases with a hard / flat surface, including the RHINOSHIELD Clear, Mod NX, and SolidSuit protective phone cases. Do not apply it on matte silicone, matte glass, and other soft / textured materials such as leather, wood, brushed metal, etc. We do not recommend directly attaching it on the device. As the Magnetic Ring uses a strong one-time adhesive, we suggest to avoid sticking it on printed designs on your case.
    Q
    這個 Magnetic Ring 可以安裝在哪些表面?
    A
    Magnetic Ring 可以安裝在大部分硬的平面手機殼上，例如透明殼、Mod NX 和 SolidSuit 這些保護殼上。並不建議安裝在啞光矽膠、啞光玻璃及其他柔軟/有紋理的材料，如皮革、木材、拉絲金屬等。
    原因
    • 答案與資料來源的重疊度只有 27.1%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 推理
    來源素材（點擊查看完整內容）
    • • 知識：Does the RHINOSHIELD RhinoBuff case support wireless charging and mobile payment? know_368979 
      Q: Does the RHINOSHIELD RhinoBuff case support wireless charging and mobile payment?
A: Yes, the RHINOSHIELD RhinoBuff case is compatible with wireless charging and NFC technology.Please note that:1. Real-life situations may vary depending on the placement of the NFC reader for each device and the thickness of all items attached to the device as a whole. 2. The overall charging efficiency highly depends on the chargers and power adapters used.
    Q
    RHINOSHIELD RhinoBuff 無線充電效果怎麼樣？
    A
    支持無線充電，但效果可能因 NFC 讀取器的位置和設備上附加物品的厚度而異。
    原因
    • 答案與資料來源的重疊度只有 6.1%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 推理 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：Does the RHINOSHIELD RhinoBuff case support wireless charging and mobile payment? know_368979 
      Q: Does the RHINOSHIELD RhinoBuff case support wireless charging and mobile payment?
A: Yes, the RHINOSHIELD RhinoBuff case is compatible with wireless charging and NFC technology.Please note that:1. Real-life situations may vary depending on the placement of the NFC reader for each device and the thickness of all items attached to the device as a whole. 2. The overall charging efficiency highly depends on the chargers and power adapters used.
    Q
    RhinoBuff 支援無線充電嗎？
    A
    支援，但無線充電效果可能因 NFC 讀取器的位置和設備上附加物品的厚度而異。
    原因
    • 答案與資料來源的重疊度只有 6.1%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 推理 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：Does the RHINOSHIELD RhinoBuff case support wireless charging and mobile payment? know_368979 
      Q: Does the RHINOSHIELD RhinoBuff case support wireless charging and mobile payment?
A: Yes, the RHINOSHIELD RhinoBuff case is compatible with wireless charging and NFC technology.Please note that:1. Real-life situations may vary depending on the placement of the NFC reader for each device and the thickness of all items attached to the device as a whole. 2. The overall charging efficiency highly depends on the chargers and power adapters used.
    Q
    RHINOSHIELD RhinoBuff 充電效果會因為什麼影響?
    A
    無線充電效果可能因 NFC 讀取器的位置和設備上附加物品的厚度而異。
    原因
    • 答案與資料來源的重疊度只有 6.7%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 推理
    來源素材（點擊查看完整內容）
    • • 知識：If I purchase the Mod NX bumper separately, will it include the rim or buttons? know_369211 
      Q: If I purchase the Mod NX bumper separately, will it include the rim or buttons?
A: When purchasing a Mod NX bumper, matching rims and buttons are included. However, if your device is an iPhone 15 series or above, please note that the bumper has been upgraded to an integrated one-piece design and no longer supports rim replacements. That said, if you would like to freely mix and match backplate styles, you can still choose a bumper and backplate bundle for greater customization.

If you need to purchase a backplate separately, you may do so via the following link: https://rhinoshield.io/products/mod-nx-backplate/buy?device_color=silver
    Q
    買 Mod NX bumper 時有包含邊框或按鈕嗎
    A
    購買 Mod NX bumper 時，會包含匹配的邊框和按鈕。不過，如果你的裝置是 iPhone 15 系列或以上，請注意這個 bumper 已經升級為一體成型設計，不再支援邊框更換。但如果你想自由搭配背板樣式，可以選擇 bumper 和背板的組合以獲得更多客製化選擇。
    原因
    • 答案與資料來源的重疊度只有 17.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 推理 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：If I purchase the Mod NX bumper separately, will it include the rim or buttons? know_369211 
      Q: If I purchase the Mod NX bumper separately, will it include the rim or buttons?
A: When purchasing a Mod NX bumper, matching rims and buttons are included. However, if your device is an iPhone 15 series or above, please note that the bumper has been upgraded to an integrated one-piece design and no longer supports rim replacements. That said, if you would like to freely mix and match backplate styles, you can still choose a bumper and backplate bundle for greater customization.

If you need to purchase a backplate separately, you may do so via the following link: https://rhinoshield.io/products/mod-nx-backplate/buy?device_color=silver
    Q
    購買 Mod NX bumper 會包含邊框和按鈕嗎?
    A
    購買 Mod NX bumper 時，會包含匹配的邊框和按鈕。但是如果你的設備是 iPhone 15 系列或更高版本，則需要注意，bumper 的設計已升級為一體式設計，不再支持邊框更換。不過，如果你想自由混搭後蓋樣式，仍然可以選擇 bumper 和後蓋的套件以獲得更大的自訂性。
    原因
    • 答案與資料來源的重疊度只有 16.3%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 推理 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：If I purchase the Mod NX bumper separately, will it include the rim or buttons? know_369211 
      Q: If I purchase the Mod NX bumper separately, will it include the rim or buttons?
A: When purchasing a Mod NX bumper, matching rims and buttons are included. However, if your device is an iPhone 15 series or above, please note that the bumper has been upgraded to an integrated one-piece design and no longer supports rim replacements. That said, if you would like to freely mix and match backplate styles, you can still choose a bumper and backplate bundle for greater customization.

If you need to purchase a backplate separately, you may do so via the following link: https://rhinoshield.io/products/mod-nx-backplate/buy?device_color=silver
    Q
    買 Mod NX bumper 會有邊框和按鈕嗎
    A
    買 Mod NX bumper 會包含匹配的邊框和按鈕，但如果你使用的是 iPhone 15 系列或更高版本，這個 bumper 將是升級的一體式設計，不再支援邊框更換。不過，你可以選擇 bumper 和背板的組合以獲得更多自訂選項。
    原因
    • 答案與資料來源的重疊度只有 19.3%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 disambiguation
    來源素材（點擊查看完整內容）
    • • 知識：Can I use my RHINOSHIELD AirX with a full-coverage screen protector? know_368953 
      Q: Can I use my RHINOSHIELD AirX with a full-coverage screen protector?
A: The RHINOSHIELD AirX case should be compatible with most third-party full-coverage protectors on the market. However, we cannot guarantee that all of them work well with our case as it highly depends on the design and coverage of each screen protector.RHINOSHIELD screen protectors are designed to perfectly fit our AirX case. If you are looking for one to go with the case, make sure to check them out!
    • • 產品：Junji Ito Collection prod_1014122 
      Junji Ito Collection

Summary: Featuring Tomie and Soichi, RHINOSHIELD's Junji Ito case collection is here and ready to protect your phone in style, wherever you go.

Description: Junji Ito is a renowned contemporary Japanese horror manga artist, celebrated for his intricate brushwork and terrifying storylines. His most iconic works, such as Tomie and Soichi, masterfully blend realistic and supernatural elements to create a haunting and unforgettable atmosphere. For horror manga enthusiasts, Junji Ito's name has become synonymous with the genre, making him an iconic figure in the world of horror comics.
    Q
    請問選擇螢幕保護貼時，應該考慮哪些設計和覆蓋範圍呢？
    A
    您是指特定品牌的螢幕保護貼，還是一般的螢幕保護貼呢？不同的設計與覆蓋範圍會影響相容性，像是全覆蓋的設計會不會與某些手機殼不相容呢？
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 disambiguation 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：Can I use my RHINOSHIELD AirX with a full-coverage screen protector? know_368953 
      Q: Can I use my RHINOSHIELD AirX with a full-coverage screen protector?
A: The RHINOSHIELD AirX case should be compatible with most third-party full-coverage protectors on the market. However, we cannot guarantee that all of them work well with our case as it highly depends on the design and coverage of each screen protector.RHINOSHIELD screen protectors are designed to perfectly fit our AirX case. If you are looking for one to go with the case, make sure to check them out!
    • • 產品：Junji Ito Collection prod_1014122 
      Junji Ito Collection

Summary: Featuring Tomie and Soichi, RHINOSHIELD's Junji Ito case collection is here and ready to protect your phone in style, wherever you go.

Description: Junji Ito is a renowned contemporary Japanese horror manga artist, celebrated for his intricate brushwork and terrifying storylines. His most iconic works, such as Tomie and Soichi, masterfully blend realistic and supernatural elements to create a haunting and unforgettable atmosphere. For horror manga enthusiasts, Junji Ito's name has become synonymous with the genre, making him an iconic figure in the world of horror comics.
    Q
    請問選擇螢幕保護貼時，應該考慮什麼設計和覆蓋範圍呢？
    A
    請問您是指手機的全覆蓋螢幕保護貼還是其他型號的保護貼呢？不同的設計會影響適合的螢幕保護貼類型。
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 disambiguation 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：Can I use my RHINOSHIELD AirX with a full-coverage screen protector? know_368953 
      Q: Can I use my RHINOSHIELD AirX with a full-coverage screen protector?
A: The RHINOSHIELD AirX case should be compatible with most third-party full-coverage protectors on the market. However, we cannot guarantee that all of them work well with our case as it highly depends on the design and coverage of each screen protector.RHINOSHIELD screen protectors are designed to perfectly fit our AirX case. If you are looking for one to go with the case, make sure to check them out!
    • • 產品：Junji Ito Collection prod_1014122 
      Junji Ito Collection

Summary: Featuring Tomie and Soichi, RHINOSHIELD's Junji Ito case collection is here and ready to protect your phone in style, wherever you go.

Description: Junji Ito is a renowned contemporary Japanese horror manga artist, celebrated for his intricate brushwork and terrifying storylines. His most iconic works, such as Tomie and Soichi, masterfully blend realistic and supernatural elements to create a haunting and unforgettable atmosphere. For horror manga enthusiasts, Junji Ito's name has become synonymous with the genre, making him an iconic figure in the world of horror comics.
    Q
    請問在選擇螢幕保護貼時，我應該考慮什麼呢？
    A
    請問您是指全覆蓋的螢幕保護貼還是部分覆蓋的呢？兩者在設計和覆蓋範圍上有不同的考量。
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 disambiguation
    來源素材（點擊查看完整內容）
    • • 知識：Do you currently have any promotions or add-on offers? know_369205 
      Q: Do you currently have any promotions or add-on offers?
A: We invite you to follow our social media channels or subscribe to our updates so you can receive the latest promotion information first.

If you need further clarification, feel free to contact us via the customer service form: https://url.rhinoshield.io/io-chatbot
    • • 產品：Cosmos prod_1014084 
      Cosmos

Summary: Protect your phone and show your love for the universe with our exclusive Cosmos Collection. Over 20 designs approved by NASA for the explorer in you!

Description: 3...2...1...Lift-off! Show your love for the universe everywhere you go with our exclusive Cosmos Collection.
    • • 工具：統一搜尋：multi-lane BM25+Vector RRF 融合（支援 5 種 source_type） 20 
      統一搜尋：multi-lane BM25+Vector RRF 融合（支援 5 種 source_type） (search_unified)

Hybrid search (BM25 + vector) with multi-lane RRF fusion across ALL source types (knowledge, product, link, doc_knowledge, doc_product, vision). MUST generate 3 diverse vector queries AND per-locale BM25 keywords.
    Q
    請問目前有什麼促銷活動或附加優惠嗎？
    A
    請問您是希望了解訂閱更新的方式，還是希望跟蹤社交媒體以獲得最新的促銷信息呢？
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 disambiguation 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：Do you currently have any promotions or add-on offers? know_369205 
      Q: Do you currently have any promotions or add-on offers?
A: We invite you to follow our social media channels or subscribe to our updates so you can receive the latest promotion information first.

If you need further clarification, feel free to contact us via the customer service form: https://url.rhinoshield.io/io-chatbot
    • • 產品：Cosmos prod_1014084 
      Cosmos

Summary: Protect your phone and show your love for the universe with our exclusive Cosmos Collection. Over 20 designs approved by NASA for the explorer in you!

Description: 3...2...1...Lift-off! Show your love for the universe everywhere you go with our exclusive Cosmos Collection.
    • • 工具：統一搜尋：multi-lane BM25+Vector RRF 融合（支援 5 種 source_type） 20 
      統一搜尋：multi-lane BM25+Vector RRF 融合（支援 5 種 source_type） (search_unified)

Hybrid search (BM25 + vector) with multi-lane RRF fusion across ALL source types (knowledge, product, link, doc_knowledge, doc_product, vision). MUST generate 3 diverse vector queries AND per-locale BM25 keywords.
    Q
    請問貴公司目前有什麼促銷活動或者附加優惠嗎?
    A
    請問您是否有興趣訂閱我們的更新，以便第一時間收到最新的促銷信息呢?
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險