執行 #194

Omnichat (bulk R1) → production-canary (canary)

狀態
已完成
案例
25
開始時間
16 May 12:12
耗時
380.1s
¶ Economics · Bot-side N=25 attempts

Cost & Tokens

$0.2399
Total Bot Cost · USD
57.3%
Prompt Cache Hit
cost per case
$0.0096
cost per 1k tokens
$0.0014
input tokens
166,991
output tokens
6,194
cached tokens — prompt-cache hit
95,744
Total Tokens
173,185
economic efficiency
cost per correct
$0.0012
pass rate
52.0%
13 / 25
judge cost
$0.0162
設定快照(reproducibility) 1 個 bot 已捕捉 · Judge:gpt-4o-mini

Bot 設定快照

  • 2e249b62-3e0c-4c33-b09d-e539d7d77baa 0 筆 KB
    SystemPrompt: sha256:e4a7be06 KBContent: sha256:e3b0c442 Tools: sha256:e3b0c442 Scenarios: sha256:5918734d AI: gpt-4.1-2025-04-14 (T=0.0, max=2048)

Judge 設定快照

model: gpt-4o-mini T=0.0 max=4096 prompt: v1
已完成
25 / 25
錯誤
0
失敗維度
0
首字延遲 p95
7361 ms
Bot 成本(Neptune)
$0.2399
Bot Tokens(Neptune)
173,185
Judge 成本(Eris)
$0.0162
Judge Tokens(Eris)
125,155
項目 I.

知識庫精準度

kb_accuracy 8 cases

維度總表

各維度品質分 · 覆蓋率
找對資料 召回
retrieval
25.0%
[0.0% – 50.0%] · n=8
F1 8.3% · 精確 5.0%
8 / 8 適用
不亂編造 平均
faithfulness
50.0%
[0.0% – 100.0%] · n=2
8 / 8 適用
答得到位 平均
answer_quality
79.6%
[59.6% – 95.0%] · n=8
8 / 8 適用
  • 案例 6D872812

    為什麼Benefit的服務可以直接預約?

    已完成
    第 1 次嘗試 · 已完成 33364ms
    腳本進度 · 知識與產品查詢 ✓ 已走完
    STEP
    01

    觸發條件

    ● 已觸發 知識與產品查詢
    腳本規則
    - When user asks a question or makes an inquiry
    
    統一處理知識庫查詢與產品資訊查詢,使用並發搜尋提供完整資訊
    STEP
    02

    資訊收集

    — 此案例不測
    此案例 info_held 為空 — bot 不需問取資訊
    腳本規則
    ### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
    - query [string] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
    - keywords_or_codes [array] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none
    STEP
    03

    API 工具

    ● 已呼叫:search_unified
    腳本規則
    1. search_unified — 進階統一搜尋:跨知識庫、產品與連結資料,支援自適應三通道重排序
    STEP
    04

    回覆規則

    ● bot 已回覆(單問單答案例,未啟用多輪迴圈)
    腳本規則
    - Informational questions → Answer with knowledge content only, do not proactively recommend products
    - When user explicitly requests recommendations → Provide only name, price, and key features
    測試 3 步 · 此案例不測 1 步
    對話流程 · 1 turn
    Turn 1 STEP 03 · STEP 04 → search_unified
    USER為什麼Benefit的服務可以直接預約?
    BOT正在為您搜尋最新資料 ⏳ 您好,我是 Omnichat 客服小幫手,很高興為您解答! Benefit 的服務之所以可以讓顧客直接預約,是因為他們導入了 Omnichat 系統,將預約服務整合到網站及通訊軟體(如 WhatsApp)。這樣一來,顧客可以直接在線上預約皇牌蜜蠟修眉、脫唇毛等專屬服務,並且透過 API 串接實現自動化的預約確認與通知,無需額外人手處理,大幅提升了營運效率與顧客互動體驗。 這項整合讓 Benefit 的預約率提升了 30%,同時也讓顧客能即時收到回應,享受更便利的預約流程。 如果您想了解更多 Benefit 案例細節,可以參考這個完整案例說明: https://www.omnichat.ai/zh-hk/success-story/benefit-cosmetics/ 有其他關於 Omnichat 或預約系統的問題,也歡迎隨時詢問!

    知識檢索

    100.0%
    Precision
    20.0%
    Recall
    100.0%
    F1
    33.3%
    預期 (1)
    • doc_know_4986 · This chunk includes Chinese content about customer service solutions with a 30% booking rate increas
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk includes Chinese content about customer service solutions with a 30% booking rate increase for Benefit, social ad enhancement case studies, and a success story of Timberland's 7x cart conversion rate. It reflects Omnichat's focus on integrated marketing and customer service strategies in the Taiwanese market. �際案例\nFull Name 姓名\nContact 聯絡電話\nEmail\nJob Title 職稱\nCompany Name 公司名稱\nCompany Website 公司網址\nYour Requirements 您的需求\nCS 全渠道客服\nMA 自動化行銷\nOMO 銷售\nSocial CDP\nOther Requirements 其他需求\n送出資料\nRegion\n-\n成功送出\n感謝您的填寫,表單已經成功送出,請等待專人與您聯繫。" }, { "url": "https://www.omnichat.ai/tw/customer-service", "title": "全渠道一站式客服方案 - Omnichat", "content": "30\n%\n預約率\n前往成功案例\nBenefit 顧客現在可於網站或通訊軟件,直接預約其皇牌蜜蠟修眉、脫唇毛等專屬服務,令預約率大幅提高30%!\n前往成功案例" }, { "url": "https://www.omnichat.ai/tw/social-ad-enhancement", "title": "社群廣告強化:跨渠道使用 FB、IG、LINE、會員數據加強廣告投放 - Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/success-story/timberland", "title": "Timberland 線上線下引流,購物車轉換率高達 7 倍 - Omnichat", "content": "購物車
    意料之外 (4)
    • ! doc_know_4983 · This chunk continues the Social CDP explanation in Chinese, describing how it differs from tradition
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk continues the Social CDP explanation in Chinese, describing how it differs from traditional CDP by focusing on real-time social channel applications. It includes FAQs comparing CDP with CRM and DMP, emphasizing Omnichat's ability to provide personalized marketing and sales services through data integration. �家諮詢\n免費試用\n免費試用\n專家諮詢\n登入\n價格方案\n打破社群渠道邊界,創造\n個人化顧客輪廓。\n聯繫專人\n線上對話商務\nOMO全通路銷售\nSocial CDP\nSocial CDP 社群顧客資料平台\n資料搜集\n社群渠道資料:WhatsApp、Facebook、Instagram、LINE\n網站行為追蹤\n?\n購物行為追蹤\neCommerce 系統串接\n?\nCRM 系統串接\nPOS 系統串接\n比對分群\n比對顧客全渠道身份,整合為單一顧客輪廓\n顧客自訂屬性資料搜集與管理\n顧客活躍度分群\n顧客轉換潛力分群\n自動化旅程\n自動化顧客旅程,支援 LINE / WhatsApp\n產品瀏覽自動再行銷旅程\n購物車自動再行銷旅程\n重複購買自動化旅程\n其他客製自動化旅程\n成效追蹤\n社群互動追蹤\n網站行為追蹤\n全渠道購物紀錄整合\n跨渠道行銷轉換追蹤\n個人化旅程成效追蹤\n所有功能介紹請洽專員\n聯繫專人\n常見問題\nQ: Social CDP 是什麼?\nSocial CDP 與 CDP 相同
    • ! doc_know_4984 · This chunk provides further FAQs in Chinese about Social CDP, clarifying its role in integrating cus
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk provides further FAQs in Chinese about Social CDP, clarifying its role in integrating customer data for personalized experiences. It explains the distinctions between CDP, CRM, and DMP, and invites users to schedule consultations for tailored solutions and case studies. 請洽專員\n聯繫專人\n常見問題\nQ: Social CDP 是什麼?\nSocial CDP 與 CDP 相同的地方是,從多元渠道搜集數據,替企業整合出每一位顧客完整、精準的顧客檔案,並分析出顧客的決策旅程,以提供個人化的服務體驗。\n不同的地方在於,Social CDP 專注於最即時有效的社群渠道應用,行銷人員可以很方便地設定兼具自動化與個人化的行銷旅程,銷售人員也能查看完整的顧客檔案,即時提供更好的銷售服務。\nQ: CDP 和 CRM 有什麼不一樣?\nCDP 用於收集、整合、管理客戶的數據,而 CRM 則用於管理與客戶的關係,包括銷售、客服和行銷。\nCDP 主要聚焦在數據上,通常會將來自不同來源(如網站、社交媒體、電子郵件等)的數據收集起來,並將其建立為一個單一且統一的客戶資料庫。這樣可以幫助企業更完整具體地了解客戶,並利用這些數據來改善體驗、提高銷售和增加客戶忠誠度。\n若您已經正在使用 CRM 系統,可
    • ! doc_know_4961 · This chunk elaborates on the Omnichat Partner Program, describing partner types such as solution pro
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk elaborates on the Omnichat Partner Program, describing partner types such as solution providers, digital agencies, and software resellers. It outlines partner benefits including financial incentives, support, joint promotions, and training, aiming to foster collaborative growth and enhanced client solutions. etc.\nDigital Agency\nRun digital campaigns for your clients to enhance their sales, marketing and conversational support needs\nSoftware Reseller\nProvide a cost-effective and scalable solution for retail businesses along with efficient adoption and utilization of technology in various industry sectors.\nPartner Benefits\nPartner Margin\nEmpower our partners to not only provide cutting-edge communication solutions to their clients but also to enjoy substantial financial benefits\nProfit Playbook\nDrive rapid customer acquisition and ensure swift onboarding through a carefully curated toolkit designed for your success in every deal\nPremier Support\nArm your team with proven strategies and empower them for unparalleled success\nPartner Badge\nElevate your credibility and enhance your online presence through our Partner Badge and Directory listing\nJoint Promotion Assistance\nTogether, we’ll create compelling campaigns that resonate, driving mutual success and expanding our collective impact in the market\nRevenue Acceleration Training\nTap into the expertise of our sales and success teams as we pass down a treasure trove of FAQs and best practices\nJoin Our Partner Program\nPlease fill in the form below and we will be in touch shortly.\nPartner Margin\nRevenue Acceleration Training\nPremier Support\nFirst Name\nLast Name\nContact Number\nBusiness Email\nJob Title\nCompany Name\nCompany Website\nCountry of operation\nField of Proficiency\nSolution Provider\nDigital Agency\nSoftware Reseller\nIn what ways do you see our partnership aligning with your goals and interests?\nSubmit\nTrusted by 5000+ Clients Worldwide\nOfficial Partners\nAchieve\n0\nx conversion rate\nwith Omnichat\n1-on-1 consulation\nTailor-made solutions\nSuccessful use cases\nBook a Demo\nRegion\n-\nSuccess\nThanks for filling out your information, and we will get in touch soon!" }, { "url": "https://www.omnichat.ai/hubspot", "title": "Integrate HubSpot with WhatsApp to Supercharge Social CRM, Sales, and Remarketing - Omnichat", "content": "Timberland\nWith Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.\n– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)\nView More" }, { "url": "https://www.omnichat.ai/coupon-management", "title": "Coupon Marketing Platform for Sales Promotion|Omnichat", "content": "Benefit Cosmetics\nThe highly sought-after Brow & Lip Wax Service is now available for online reservation
    • ! doc_know_4962 · This chunk showcases specific client success stories and marketing features, including Benefit Cosme
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk showcases specific client success stories and marketing features, including Benefit Cosmetics' 30% booking rate increase via online reservations and OSIM's 30% conversion rate through OMO sales. It also mentions customer tagging for remarketing and broadcast messaging for engagement. www.omnichat.ai/coupon-management", "title": "Coupon Marketing Platform for Sales Promotion|Omnichat", "content": "Benefit Cosmetics\nThe highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!\n– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong\nView More" }, { "url": "https://www.omnichat.ai/success-story/osim", "title": "OSIM Achieved 30% of Conversion Rate through OMO Sales|Omnichat", "content": "Website Remarketing\nPersonalised promotional messages will be shown automatically based on customer browsing pages and dwell time." }, { "url": "https://www.omnichat.ai/omo-binding", "title": "Cross-channel Sales Performance Tracking|Omnichat", "content": "Social CDP\nCreating personalised customer social profiles by collecting and mapping identities from multiple channels.\nView More" }, { "url": "https://www.omnichat.ai/facebook-messenger", "title": "Facebook Messenger Automation & Marketing for Business|Omnichat", "content": "Sa Sa\nThanks to its strategic deployment of Chat Commerce when the epidemic broke out, Sa Sa has stood out in a rapidly changing and highly competitive business environment, leads to 400% YoY growth in website sales!\n– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited\nView More" }, { "url": "https://www.omnichat.ai/success-story/kidsland", "title": "Kidsland Generated $600k Revenue by using Chat Commerce|Omnichat", "content": "Customer tags\nTag customers based on their behaviour such as browsing pages, clicking buttons, interacting with Chatbot, and purchasing items for remarketing." }, { "url": "https://www.omnichat.ai/success-story/smcp", "title": "SMCP WhatsApp Drives 14% CTR, Deepens Relationships - Omnichat", "content": "Broadcast\nBroadcast WhatsApp, Facebook, LINE messages to target audience. Reports for reviewing revenue and click-through rate results are generated automatically." }, { "url": "https://www.omnichat.ai/omni-ai", "title": "Omni AI by Omnichat | AI-Powered Support, Sales & Marketing - Omnichat", "content
    TP 1
    FP 4
    FN 0

    忠實度

    幻覺
    幻覺比率
    100.0%
    越低越好
    引用依據
    0.0%
    越高越好
    Judge 推理
    回覆中提到的所有具體事實都沒有來源支持,因此所有的事實聲明都被判定為幻覺。
    幻覺陳述 (5)
    • Benefit 的服務之所以可以讓顧客直接預約,是因為他們導入了 Omnichat 系統,將預約服務整合到網站及通訊軟體(如 WhatsApp)
    • 顧客可以直接在線上預約皇牌蜜蠟修眉、脫唇毛等專屬服務
    • 透過 API 串接實現自動化的預約確認與通知,無需額外人手處理,大幅提升了營運效率與顧客互動體驗
    • 這項整合讓 Benefit 的預約率提升了 30%
    • 顧客能即時收到回應,享受更便利的預約流程

    回答品質

    96.7%
    相關性
    100.0%
    完整性
    90.0%
    正確性
    100.0%
    加權拆解 · 三層 coverage
    I 核心
    90.0% · w 60%
    • 顧客現在可於網站或通訊軟件直接預約其皇牌蜜蠟修眉、脫唇毛等專屬服務
    II 重要
    III 補充
    AI 回覆
    正在為您搜尋最新資料 ⏳ 您好,我是 Omnichat 客服小幫手,很高興為您解答! Benefit 的服務之所以可以讓顧客直接預約,是因為他們導入了 Omnichat 系統,將預約服務整合到網站及通訊軟體(如 WhatsApp)。這樣一來,顧客可以直接在線上預約皇牌蜜蠟修眉、脫唇毛等專屬服務,並且透過 API 串接實現自動化的預約確認與通知,無需額外人手處理,大幅提升了營運效率與顧客互動體驗。 這項整合讓 Benefit 的預約率提升了 30%,同時也讓顧客能即時收到回應,享受更便利的預約流程。 如果您想了解更多 Benefit 案例細節,可以參考這個完整案例說明: https://www.omnichat.ai/zh-hk/success-story/benefit-cosmetics/ 有其他關於 Omnichat 或預約系統的問題,也歡迎隨時詢問!
    預期答案 · 加權拆解
    I 核心必答 w 60%
    • 顧客現在可於網站或通訊軟件直接預約其皇牌蜜蠟修眉、脫唇毛等專屬服務
    • 預約率大幅提高30%
    Judge 推理
    這個回答針對用戶的問題提供了詳細的解釋,並且正確地提到預約率提高了30%。不過,回答中缺少了「顧客現在可於網站或通訊軟件直接預約其皇牌蜜蠟修眉、脫唇毛等專屬服務」這一點,導致完整性稍有不足。
  • 案例 C079A8F5

    Omnichat的WhatsApp自動化服務是24/7的嗎?

    已完成
    第 1 次嘗試 · 已完成 31088ms
    腳本進度 · 知識與產品查詢 ✓ 已走完
    STEP
    01

    觸發條件

    ● 已觸發 知識與產品查詢
    腳本規則
    - When user asks a question or makes an inquiry
    
    統一處理知識庫查詢與產品資訊查詢,使用並發搜尋提供完整資訊
    STEP
    02

    資訊收集

    — 此案例不測
    此案例 info_held 為空 — bot 不需問取資訊
    腳本規則
    ### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
    - query [string] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
    - keywords_or_codes [array] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none
    STEP
    03

    API 工具

    ● 已呼叫:search_unified
    腳本規則
    1. search_unified — 進階統一搜尋:跨知識庫、產品與連結資料,支援自適應三通道重排序
    STEP
    04

    回覆規則

    ● bot 已回覆(單問單答案例,未啟用多輪迴圈)
    腳本規則
    - Informational questions → Answer with knowledge content only, do not proactively recommend products
    - When user explicitly requests recommendations → Provide only name, price, and key features
    測試 3 步 · 此案例不測 1 步
    對話流程 · 1 turn
    Turn 1 STEP 03 · STEP 04 → search_unified
    USEROmnichat的WhatsApp自動化服務是24/7的嗎?
    BOT正在為您搜尋最新資料 ⏳ 您好,我是 Omnichat 客服小幫手,很高興為您服務! 根據 Omnichat 官方網站資訊,Omnichat 的 WhatsApp 自動化服務確實支援 24/7 全天候自動回覆與客戶服務。這項服務由 AI 驅動,能夠全年無休自動處理顧客訊息、分派對話並優化多渠道客服流程,讓您的顧客隨時都能獲得即時回應。 您可以參考官方說明頁面了解更多細節: https://www.omnichat.ai/tw/chatbot/ 如果您需要進一步了解如何設定或體驗 WhatsApp 自動化服務,歡迎隨時告訴我,我可以協助您預約示範或提供操作指引!

    知識檢索

    0.0%
    Precision
    0.0%
    Recall
    0.0%
    F1
    0.0%
    預期 (1)
    • doc_know_4965 · This chunk promotes a webinar on mastering holiday business opportunities, co-organized by Omnichat
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk promotes a webinar on mastering holiday business opportunities, co-organized by Omnichat and SHOPLINE. It outlines marketing strategies for major shopping holidays, featuring solutions like WhatsApp automation, bulk broadcasting, coupons, games, and cart reminders to boost sales and customer engagement. Products\nSolutions\nCustomer Service\nMarketing\nOMO Sales\nSocial CDP\nnew\nHuman Resources\nnew\nFeatures\nBroadcast\nCoupons\nSales Performance Tracking\nWhatsApp Flows\nMembership System\nAutomated Customer Journey\nOmni AI\nWhatsApp Catalog & Payment\nAbandoned Cart Remarketing\nInteractive Games\nWebsite Remarketing\nCustomers\nResources\nBlog\nE-books\nEvents\nCompany\nAbout Us\nMedia Centre\nPartner Program\nDemo\nTrial\nTrial\nDemo\nLogin\nMastering Holiday Business Opportunities\nYour One-Stop Guide to Effective Promotional Strategies\nDate: August 20, 2025 (WED)\nTime: 15:00 – 16:00\nFormat: Webinar\nLanguage: Cantonese\nRegister Now\nAs shopping holidays approach, including the Mid-Autumn Festival and Halloween in October, Singles’ Day and Black Friday in November, and Double Twelve, Christmas Eve, Christmas, and New Year’s Eve in December, Omnichat has partnered with e-commerce experts at SHOPLINE to create a comprehensive holiday marketing strategy! We will provide a variety of marketing solutions tailored to different holidays, helping you navigate the promotional periods with ease, stimulate customer spending, and boost sales!\nSign up now for our webinar and gain access to a wealth of case studies that will help you stand out during this shopping season!\nHighlights\nSHOPLINE\n✅ Analyse holiday marketing trends for you to grasp consumer shopping preferences, behaviours, and concerns easily\n✅ Share how to properly plan year-end promotion strategies, face the challenges of intensive triple-stack campaigns, and stimulate consumer spending\n✅ Boost year-end performance significantly by using SHOPLINE’s “Send Coupons” feature to offer a variety of great deals\n✅ Leverage SHOPLINE’s OMO model to attract consumers by combining online and offline channels, driving sales growth\n✅ Utilise SHOPLINE’s built-in customer segmentation, Smart Push, eDM, and other features to prevent customer churn\nOmnichat\n✅ 24/7 WhatsApp automation secrets for attracting and retaining customers, managing holiday order inquiries\n✅ Bulk whatsApp broadcasting targeting different customer segments with exclusive offers\n✅ WhatsApp coupons and games to enhance holiday shopping desire and brand engagement\n✅ Countdown to coupon expiration and limited distribution to maximise year-end sales\n✅ Automated WhatsApp cart reminders to reduce cart abandonment\n✅ Sharing WhatsApp Marketing use cases\nSpeakers\nRuby Chan\nHead
    意料之外 (5)
    • ! doc_know_4980 · This chunk contains client testimonials from OPTICAL 88 emphasizing WhatsApp's effectiveness over tr
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk contains client testimonials from OPTICAL 88 emphasizing WhatsApp's effectiveness over traditional email, with high click-through rates. It also mentions gamification features and Facebook Messenger automation, illustrating Omnichat's multi-channel conversational commerce capabilities. prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.\n– Andrea Chan, Digital Marketing Manager of OPTICAL 88\nView More" }, { "url": "https://www.omnichat.ai/hk/game-modules", "title": "Gamification|Engage Customers with Gashapon, Draw Lots|Omnichat HK", "content": "OPTICAL 88\nWe have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.\n– Andrea Chan, Digital Marketing Manager of OPTICAL 88\nView More" }, { "url": "https://www.omnichat.ai/tw/facebook-messenger", "title": "Facebook Messenger 自動化行銷與客服 - Omnichat", "content": "自動化顧客旅程\n整合跨系統顧客數據,自動執行一連串個人化互動。\n查看功能說明" }, { "url": "https://www.omnichat.ai/tw/line-official-account", "title": "LINE 官方帳號進階應用,行銷、客服、銷售、分店管理 - Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/salesforce-integration", "title": "Omnichat 與 Salesforce 系統整合, 優化顧客關係管理 |Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好
    • ! doc_know_4987 · ": "Timberland 線上線下引流,購物車轉換率高達 7 倍 - Omnichat", "content": "購物車再行銷\n自動發送 WhatsApp、LINE、Facebook 訊息,
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      ": "Timberland 線上線下引流,購物車轉換率高達 7 倍 - Omnichat", "content": "購物車再行銷\n自動發送 WhatsApp、LINE、Facebook 訊息,提醒顧客購物車尚有未結帳商品。" }, { "url": "https://www.omnichat.ai/tw/success-story/fila", "title": "FILA WhatsApp 推廣,網站轉換率躍升 3.5 倍 - Omnichat", "content": "購物車再行銷\n自動發送 WhatsApp、LINE、Facebook 訊息,提醒顧客購物車尚有未結帳商品。" }, { "url": "https://www.omnichat.ai/tw/cart-abandonment-recovery", "title": "購物車未結帳提醒 - Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/surveycake", "title": "SurveyCake x Omnichat:透過 LINE、FB、IG、WhatsApp 發放問卷同時整合數據再行銷", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" } ]
    • ! doc_know_4986 · This chunk includes Chinese content about customer service solutions with a 30% booking rate increas
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk includes Chinese content about customer service solutions with a 30% booking rate increase for Benefit, social ad enhancement case studies, and a success story of Timberland's 7x cart conversion rate. It reflects Omnichat's focus on integrated marketing and customer service strategies in the Taiwanese market. �際案例\nFull Name 姓名\nContact 聯絡電話\nEmail\nJob Title 職稱\nCompany Name 公司名稱\nCompany Website 公司網址\nYour Requirements 您的需求\nCS 全渠道客服\nMA 自動化行銷\nOMO 銷售\nSocial CDP\nOther Requirements 其他需求\n送出資料\nRegion\n-\n成功送出\n感謝您的填寫,表單已經成功送出,請等待專人與您聯繫。" }, { "url": "https://www.omnichat.ai/tw/customer-service", "title": "全渠道一站式客服方案 - Omnichat", "content": "30\n%\n預約率\n前往成功案例\nBenefit 顧客現在可於網站或通訊軟件,直接預約其皇牌蜜蠟修眉、脫唇毛等專屬服務,令預約率大幅提高30%!\n前往成功案例" }, { "url": "https://www.omnichat.ai/tw/social-ad-enhancement", "title": "社群廣告強化:跨渠道使用 FB、IG、LINE、會員數據加強廣告投放 - Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/success-story/timberland", "title": "Timberland 線上線下引流,購物車轉換率高達 7 倍 - Omnichat", "content": "購物車
    • ! doc_know_4972 · This chunk announces an Omnichat HK webinar event focused on omnichannel customer attraction strateg
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk announces an Omnichat HK webinar event focused on omnichannel customer attraction strategies using WhatsApp and MTR advertising. It lists speakers from Lukfook Jewellery, JCDecaux Transport, and Omnichat, providing event details and registration information. WhatsApp and MTR* advertising\nSpeaker\nLukfook Jewellery | Nash Chan, Senior E-Commerce Manager,\nJCDecaux Transport | Chris Ng, Associate Programmatic Sales Director\nOmnichat | Wendy Chan, Account Director\nInformation\nType | Webinar\nDate | 2025/06/25 Wednesday\nTime | 14:30\n-16:00\nLocation | Zoom\nRegister Now" }, { "url": "https://www.omnichat.ai/hk/web-livechat", "title": "Website Live Chat: Instant Customer Support|Omnichat HK", "content": "Hong Kong Life\nWhatsApp Business solutions enhance the efficiency of customer services, with the automated chatbot handling over 90% of general enquiries, it allows our team to focus on marketing work and nurturing deeper customer relationships.\n– Jonathan Ko, Chief Marketing Officer of Hong Kong Life\nView More" }, { "url": "https://www.omnichat.ai/hk/whatsapp-business-api", "title": "Official WhatsApp Business API Solution for Commerce|Omnichat HK", "content": "Eatizen\nWe utilised Omni-AI to empower our teams for enhanced efficiency, better data analysis and continuously achieving optimal results.\n— Eileen Tang, Head of Digital Business of Maxim’s Caterers Limited\nView More" }, { "url": "https://www.omnichat.ai/hk/customer-service", "title": "All-in-One Omnichannel Customer Service Solution|Omnichat HK", "content": "14\n%\nClick-through rate\nSuccess story\nOur focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.\n— Howell Wong, Regional Director of Transformation and Operations of SMCP\nSuccess story" }, { "url": "https://www.omnichat.ai/hk/omo-sales", "title": "OMO Sales | Seamlessly Integrate Online and Offline|Omnichat HK", "content": "Skip to content\nOmnichat Logo\nPlatforms\nChannels\nWhatsApp Business Platform (API)\nFacebook Messenger\nInstagram\nLINE\nWeChat\nTikTok\nWebsite Live Chat\nIntegrations\nSalesforce Integration\nEmarsys Integration\nHubSpot Integration\nMeta Ads Platform Integration\nProducts\nSolutions\nCustomer Service\nMarketing\nOMO Sales\nSocial CDP\nnew\nHuman Resources\n
    • ! doc_know_4981 · This chunk is in Chinese and focuses on Taiwanese clients like 補體素 using Omnichat's LINE games and a
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk is in Chinese and focuses on Taiwanese clients like 補體素 using Omnichat's LINE games and automated customer journeys to drive high interaction and remarketing conversion rates. It highlights the integration of marketing tools to improve customer engagement and sales. 耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/clients/type/health-care", "title": "健康保健 - Omnichat", "content": "農純鄉\n購物車再行銷\n官網顧客行銷\n一站式客服系統\n廣播訊息\n分眾貼標籤\n客戶資料與購物紀錄\n自動化 Chatbot\n導購連結\n遊戲化行銷\n全渠道顧客身份互通\nLINE 圖文選單\nFB / IG 留言自動回覆\n選擇 Omnichat 作為 Martech 工具,導轉官網用戶變好友,智能且完整的推播功能有效改善我們的痛點。\n《農純鄉》行銷團隊\n完整故事" }, { "url": "https://www.omnichat.ai/tw/hubspot", "title": "整合 HubSpot 與 LINE, 強化社群 CRM、銷售、再行銷 |Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/cdp-pricing", "title": "Social CDP 價格方案 - Omnichat", "content": "跳至主要內容\nLOGO\n平
    TP 0
    FP 5
    FN 1

    回答品質

    96.7%
    相關性
    100.0%
    完整性
    90.0%
    正確性
    100.0%
    加權拆解 · 三層 coverage
    I 核心
    75.0% · w 60%
    • 旨在吸引和留住客戶
    • 幫助管理假期訂單查詢
    II 重要
    III 補充
    AI 回覆
    正在為您搜尋最新資料 ⏳ 您好,我是 Omnichat 客服小幫手,很高興為您服務! 根據 Omnichat 官方網站資訊,Omnichat 的 WhatsApp 自動化服務確實支援 24/7 全天候自動回覆與客戶服務。這項服務由 AI 驅動,能夠全年無休自動處理顧客訊息、分派對話並優化多渠道客服流程,讓您的顧客隨時都能獲得即時回應。 您可以參考官方說明頁面了解更多細節: https://www.omnichat.ai/tw/chatbot/ 如果您需要進一步了解如何設定或體驗 WhatsApp 自動化服務,歡迎隨時告訴我,我可以協助您預約示範或提供操作指引!
    預期答案 · 加權拆解
    I 核心必答 w 60%
    • Omnichat提供24/7的WhatsApp自動化服務
    • 旨在吸引和留住客戶
    • 幫助管理假期訂單查詢
    Judge 推理
    回覆中提到Omnichat的WhatsApp自動化服務支援24/7,但未提及其目的和功能,導致完整性稍有不足。
  • 案例 B26868D4

    OPTICAL 88的客戶為什麼喜歡WhatsApp?

    已完成
    第 1 次嘗試 · 已完成 44933ms
    腳本進度 · 知識與產品查詢 ✓ 已走完
    STEP
    01

    觸發條件

    ● 已觸發 知識與產品查詢
    腳本規則
    - When user asks a question or makes an inquiry
    
    統一處理知識庫查詢與產品資訊查詢,使用並發搜尋提供完整資訊
    STEP
    02

    資訊收集

    — 此案例不測
    此案例 info_held 為空 — bot 不需問取資訊
    腳本規則
    ### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
    - query [string] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
    - keywords_or_codes [array] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none
    STEP
    03

    API 工具

    ● 已呼叫:search_unified
    腳本規則
    1. search_unified — 進階統一搜尋:跨知識庫、產品與連結資料,支援自適應三通道重排序
    STEP
    04

    回覆規則

    ● bot 已回覆(單問單答案例,未啟用多輪迴圈)
    腳本規則
    - Informational questions → Answer with knowledge content only, do not proactively recommend products
    - When user explicitly requests recommendations → Provide only name, price, and key features
    測試 3 步 · 此案例不測 1 步
    對話流程 · 1 turn
    Turn 1 STEP 03 · STEP 04 → search_unified
    USEROPTICAL 88的客戶為什麼喜歡WhatsApp?
    BOT正在為您搜尋最新資料 ⏳ 您好,我是 Omnichat 客服小幫手,很高興為您解答! 根據 OPTICAL 88 數碼營銷經理 Andrea Chan 的說法,OPTICAL 88 的顧客之所以喜歡 WhatsApp,主要原因有: - WhatsApp 的即時性與互動性遠勝於傳統電子郵件,讓顧客能夠快速收到並回應訊息。 - 使用 WhatsApp 發送訊息,點擊率高達 26%,顯示顧客參與度非常高。 這些特點讓 OPTICAL 88 能有效提升訊息互動率與行銷成效。如果您想了解更多 OPTICAL 88 的 WhatsApp 應用案例,可以參考官方完整案例說明: 👉 查看完整案例 如果還有其他關於 WhatsApp 行銷或 Omnichat 解決方案的問題,歡迎隨時詢問!

    知識檢索

    0.0%
    Precision
    0.0%
    Recall
    0.0%
    F1
    0.0%
    預期 (1)
    • doc_know_4968 · This chunk contains multiple client success stories and product features emphasizing personalized 1-
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk contains multiple client success stories and product features emphasizing personalized 1-on-1 service, chatbot automation, and data-driven customer understanding. It includes testimonials from clients like SMCP and Timberland, showcasing Omnichat's impact on conversion rates and operational efficiency. focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.\n— Howell Wong, Regional Director of Transformation and Operations of SMCP\nSuccess story" }, { "url": "https://www.omnichat.ai/keyword-auto-assign", "title": "Keyword auto-assign for Team Collaboration|Omnichat", "content": "7\nx\nconversion rate\nSuccess story\nWith Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.\n– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)\nSuccess story" }, { "url": "https://www.omnichat.ai/staff-roster-management", "title": "Management of Sales Shifts and Automated Offline Replies|Omnichat", "content": "Social CDP\nCreating personalised customer social profiles by collecting and mapping identities from multiple channels.\nView More" }, { "url": "https://www.omnichat.ai/hk/omni-ai", "title": "Omni AI by Omnichat | AI-Powered Support, Sales & Marketing - Omnichat", "content": "OPTICAL 88\nWe have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.\n– Andrea Chan, Digital Marketing Manager of OPTICAL 88\nView More" }, { "url": "https://www.omnichat.ai/hk/tiktok", "title": "Turn TikTok ad Views into Sales with Messaging|Omnichat HK", "content": "OPTICAL 88\nWe have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.\n– Andrea Chan, Digital Marketing Manager of OPTICAL 88\nView More" }, { "url": "https://www.omnichat.ai/hk/whatsapp-catalog-and-payment", "title": "Create Your WhatsApp eShop with Catalog & Payment|Omnichat HK", "content": "Eu Yan Sang\nEu Yan Sang adopted a new retail approach ‘Online-merge-Offline’ to help deliver the omnichannel customer experience, and its Gross Merchandise Volume (GMV) has increased by 10 times.\n
    意料之外 (5)
    • ! doc_know_4980 · This chunk contains client testimonials from OPTICAL 88 emphasizing WhatsApp's effectiveness over tr
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk contains client testimonials from OPTICAL 88 emphasizing WhatsApp's effectiveness over traditional email, with high click-through rates. It also mentions gamification features and Facebook Messenger automation, illustrating Omnichat's multi-channel conversational commerce capabilities. prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.\n– Andrea Chan, Digital Marketing Manager of OPTICAL 88\nView More" }, { "url": "https://www.omnichat.ai/hk/game-modules", "title": "Gamification|Engage Customers with Gashapon, Draw Lots|Omnichat HK", "content": "OPTICAL 88\nWe have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.\n– Andrea Chan, Digital Marketing Manager of OPTICAL 88\nView More" }, { "url": "https://www.omnichat.ai/tw/facebook-messenger", "title": "Facebook Messenger 自動化行銷與客服 - Omnichat", "content": "自動化顧客旅程\n整合跨系統顧客數據,自動執行一連串個人化互動。\n查看功能說明" }, { "url": "https://www.omnichat.ai/tw/line-official-account", "title": "LINE 官方帳號進階應用,行銷、客服、銷售、分店管理 - Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/salesforce-integration", "title": "Omnichat 與 Salesforce 系統整合, 優化顧客關係管理 |Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好
    • ! doc_know_4969 · This chunk features client testimonials from the Hong Kong region, including Eu Yan Sang's successfu
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk features client testimonials from the Hong Kong region, including Eu Yan Sang's successful adoption of an 'Online-merge-Offline' retail approach that increased GMV tenfold. It also mentions other clients like OPTICAL 88 benefiting from WhatsApp's immediacy and interactivity for marketing and customer engagement. content": "Eu Yan Sang\nEu Yan Sang adopted a new retail approach ‘Online-merge-Offline’ to help deliver the omnichannel customer experience, and its Gross Merchandise Volume (GMV) has increased by 10 times.\n– Vivian Chan, Senior Manager (E-Commerce) of Eu Yan Sang (HK) Limited\nView More" }, { "url": "https://www.omnichat.ai/hk/emarsys-integration", "title": "Streamline Marketing with Messaging in Emarsys Journeys|Omnichat HK", "content": "OPTICAL 88\nWe have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.\n– Andrea Chan, Digital Marketing Manager of OPTICAL 88\nView More" }, { "url": "https://www.omnichat.ai/hk/whatsapp-flows", "title": "WhatsApp Flows: Elevate Customer Engagement, Simplify Tasks | Omnichat HK", "content": "OPTICAL 88\nWe have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.\n– Andrea Chan, Digital Marketing Manager of OPTICAL 88\nView More" }, { "url": "https://www.omnichat.ai/hk/media-centre", "title": "Media Centre|Omnichat HK", "content": "Omnichat looks to bag $10m to expand footprint, unveils Agentic AI Platform\nRead Article" }, { "url": "https://www.omnichat.ai/hk/membership-system", "title": "Elevate Customer Loyalty with Omnichat’s Membership System | Omnichat HK", "content": "Bauhaus\nWhatsApp has enabled us to achieve increased sales, improved customer support efficiency, and more optimised marketing campaigns.\n— Frances Wong, Managing Director of Bauhaus\nView More" }, { "url": "https://www.omnichat.ai/hk", "title": "Omnichat HK: Asia's Premier Omnichannel Conversational AI Platform", "content": "Eatizen\nWe utilised Omni-AI to empower our teams for enhanced efficiency, better data analysis and continuously achieving optimal results.\n— Eileen Tang, Head of Digital Business
    • ! doc_know_4976 · This chunk features advanced commercial applications of LINE Official Account and coupon marketing p
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk features advanced commercial applications of LINE Official Account and coupon marketing platforms, with client testimonials from Sa Sa and Bauhaus. It also covers cart abandonment recovery and real-time data sync with Salesforce, emphasizing Omnichat's comprehensive marketing and customer engagement tools. k/line-official-account", "title": "LINE Official Account Advanced Commercial Applications|Omnichat HK", "content": "Sa Sa\nThanks to its strategic deployment of Chat Commerce when the epidemic broke out, Sa Sa has stood out in a rapidly changing and highly competitive business environment, leading to 400% YoY growth in website sales!\n– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited\nView More" }, { "url": "https://www.omnichat.ai/hk/coupon-management", "title": "Coupon Marketing Platform for Sales Promotion|Omnichat HK", "content": "Bauhaus\nWhatsApp has enabled us to achieve increased sales, improved customer support efficiency, and more optimised marketing campaigns.\n— Frances Wong, Managing Director of Bauhaus\nView More" }, { "url": "https://www.omnichat.ai/hk/cart-abandonment-recovery", "title": "Cart Abandonment Recovery via WhatsApp|Omnichat HK", "content": "OPTICAL 88\nWe have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.\n– Andrea Chan, Digital Marketing Manager of OPTICAL 88\nView More" }, { "url": "https://www.omnichat.ai/hk/salesforce-integration", "title": "Real-Time Data Sync & WhatsApp Messaging with Omnichat’s Salesforce Integration |Omnichat HK", "content": "OPTICAL 88\nWe have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.\n– Andrea Chan, Digital Marketing Manager of OPTICAL 88\nView More" }, { "url": "https://www.omnichat.ai/hk/broadcast", "title": "Broadcast|Blast out WhatsApp Messages in One Go|Omnichat HK", "content": "14\n%\nClick-through rate\nSuccess story\nOur focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.\n— Howell Wong, Regional Director of Transformation and Operations of SMCP\nSuccess story" }, { "url": "https://www.omnichat.ai/hk/omo-binding", "title": "Cross-channel Sales
    • ! doc_know_4979 · This chunk concludes the About section and invites users to join Omnichat's global team. It includes
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk concludes the About section and invites users to join Omnichat's global team. It includes a demo booking form and highlights tailored solutions across customer service, marketing automation, OMO sales, and Social CDP, emphasizing Omnichat's commitment to client success. \nHong Kong & Global Team\nOmnichat is a global platform that enables brands to access business opportunities and create value worldwide. Our services are available in Hong Kong, Taiwan, Singapore, Malaysia, Thailand, and other regions, with plans for further expansion.\nIf you share our vision, we welcome you to join us and become a part of the Omnichat community!\nOur Openings\nBook a Demo\nPlease fill out the form and we will be in touch shortly.\n1-on-1 consultation\nTailor-made solutions\nSuccessful use cases\nFirst Name\nLast Name\nContact Number\nBusiness Email\nJob Title\nCompany Name\nCompany Website\nHow can our team help?\nCustomer Service\nMarketing Automation\nOMO Sales\nSocial CDP\nOther Requirements\nSubmit\nRegion\n-\nSuccess\nThanks for filling out your information, and we will get in touch soon!" }, { "url": "https://www.omnichat.ai/hk/web-remarketing", "title": "Website Remarketing|Track Customer Website Behavior|Omnichat HK", "content": "OPTICAL 88\nWe have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.\n– Andrea Chan, Digital Marketing Manager of OPTICAL 88\nView More" }, { "url": "https://www.omnichat.ai/hk/hubspot-integration", "title": "Integrate HubSpot with WhatsApp to Supercharge Social CRM, Sales, and Remarketing |Omnichat HK", "content": "OPTICAL 88\nWe have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.\n– Andrea Chan, Digital Marketing Manager of OPTICAL 88\nView More" }, { "url": "https://www.omnichat.ai/hk/meta-ads-capi", "title": "Meta Ads Platform Integration for Campaign Optimisation| Omnichat HK", "content": "OPTICAL 88\nWe have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.\n– Andrea Chan, Digital Marketing Manager of OPTICAL 88\nView More" }, { "url": "
    • ! doc_know_4987 · ": "Timberland 線上線下引流,購物車轉換率高達 7 倍 - Omnichat", "content": "購物車再行銷\n自動發送 WhatsApp、LINE、Facebook 訊息,
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      ": "Timberland 線上線下引流,購物車轉換率高達 7 倍 - Omnichat", "content": "購物車再行銷\n自動發送 WhatsApp、LINE、Facebook 訊息,提醒顧客購物車尚有未結帳商品。" }, { "url": "https://www.omnichat.ai/tw/success-story/fila", "title": "FILA WhatsApp 推廣,網站轉換率躍升 3.5 倍 - Omnichat", "content": "購物車再行銷\n自動發送 WhatsApp、LINE、Facebook 訊息,提醒顧客購物車尚有未結帳商品。" }, { "url": "https://www.omnichat.ai/tw/cart-abandonment-recovery", "title": "購物車未結帳提醒 - Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/surveycake", "title": "SurveyCake x Omnichat:透過 LINE、FB、IG、WhatsApp 發放問卷同時整合數據再行銷", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" } ]
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    回答品質

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    加權拆解 · 三層 coverage
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    正在為您搜尋最新資料 ⏳ 您好,我是 Omnichat 客服小幫手,很高興為您解答! 根據 OPTICAL 88 數碼營銷經理 Andrea Chan 的說法,OPTICAL 88 的顧客之所以喜歡 WhatsApp,主要原因有: - WhatsApp 的即時性與互動性遠勝於傳統電子郵件,讓顧客能夠快速收到並回應訊息。 - 使用 WhatsApp 發送訊息,點擊率高達 26%,顯示顧客參與度非常高。 這些特點讓 OPTICAL 88 能有效提升訊息互動率與行銷成效。如果您想了解更多 OPTICAL 88 的 WhatsApp 應用案例,可以參考官方完整案例說明: 👉 查看完整案例 如果還有其他關於 WhatsApp 行銷或 Omnichat 解決方案的問題,歡迎隨時詢問!
    預期答案 · 加權拆解
    I 核心必答 w 60%
    • OPTICAL 88的客戶更偏好WhatsApp的即時互動
    • 其消息的點擊率高達26%
    Judge 推理
    這個回答完整地涵蓋了客戶偏好WhatsApp的即時互動和高點擊率的關鍵點,並且沒有錯誤的陳述。
  • 案例 DDE9185D

    Omnichat的忠誠點系統可以提升顧客忠誠度嗎?

    已完成
    第 1 次嘗試 · 已完成 50324ms
    腳本進度 · 知識與產品查詢 ✓ 已走完
    STEP
    01

    觸發條件

    ● 已觸發 知識與產品查詢
    腳本規則
    - When user asks a question or makes an inquiry
    
    統一處理知識庫查詢與產品資訊查詢,使用並發搜尋提供完整資訊
    STEP
    02

    資訊收集

    — 此案例不測
    此案例 info_held 為空 — bot 不需問取資訊
    腳本規則
    ### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
    - query [string] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
    - keywords_or_codes [array] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none
    STEP
    03

    API 工具

    ● 已呼叫:search_unified
    腳本規則
    1. search_unified — 進階統一搜尋:跨知識庫、產品與連結資料,支援自適應三通道重排序
    STEP
    04

    回覆規則

    ● bot 已回覆(單問單答案例,未啟用多輪迴圈)
    腳本規則
    - Informational questions → Answer with knowledge content only, do not proactively recommend products
    - When user explicitly requests recommendations → Provide only name, price, and key features
    測試 3 步 · 此案例不測 1 步
    對話流程 · 1 turn
    Turn 1 STEP 03 · STEP 04 → search_unified
    USEROmnichat的忠誠點系統可以提升顧客忠誠度嗎?
    BOT稍等一下我來幫您查詢 💡 您好,我是 Omnichat 客服 Omnichat,很高興為您服務! 根據 Omnichat 官方資料,Omnichat 的忠誠點系統確實可以有效提升顧客忠誠度。其主要方式包括: - 整合全渠道消費與互動,透過 LINE、WhatsApp 等即時自動化發放點數,引導顧客兌換獎勵,創造顧客回購與忠誠度成長。(參考來源:Omnichat 顧客獎勵系統介紹) - 讓顧客藉由消費或完成指定任務取得點數,並能透過點數取得獎賞,推動顧客持續回購。 - 建立會員分級制度,為不同等級會員提供專屬福利,鼓勵重複購買並提高忠誠度。 - 支援多渠道(如 LINE、Facebook、Instagram、WhatsApp、WeChat),可自動追蹤會員積分並進行個人化互動,有效強化顧客黏著度。 許多知名品牌已經採用 Omnichat 的忠誠點系統來提升回購率與顧客參與度。 您可以參考更多詳細資訊或預約諮詢,請點擊這裡了解更多: https://www.omnichat.ai/tw/loyalty-points/ 如果您需要進一步了解如何導入或設定忠誠點系統,也歡迎隨時告訴我!

    知識檢索

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    • doc_know_4959 · This chunk presents various Omnichat product features like gamification, WhatsApp eShop catalog and
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk presents various Omnichat product features like gamification, WhatsApp eShop catalog and payment, loyalty points, and one-stop customer service systems. It includes client testimonials from Timberland and Lukfook Jewellery, demonstrating Omnichat's impact on customer engagement and sales growth. "content": "SMCP\nOur focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.\n— Howell Wong, Regional Director of Transformation and Operations of SMCP\nView More" }, { "url": "https://www.omnichat.ai/game-modules", "title": "Gamification|Engage Customers with Gashapon, Draw Lots|Omnichat", "content": "Timberland\nWith Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.\n– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)\nView More" }, { "url": "https://www.omnichat.ai/whatsapp-catalog-and-payment", "title": "Create Your WhatsApp eShop with Catalog & Payment", "content": "SMCP\nOur focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.\n— Howell Wong, Regional Director of Transformation and Operations of SMCP\nView More" }, { "url": "https://www.omnichat.ai/loyalty-points", "title": "Elevate Customer Loyalty with Omnichat’s Loyalty Point System - Omnichat", "content": "Timberland\nWith Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.\n– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)\nView More" }, { "url": "https://www.omnichat.ai/success-story/lukfook-jewellery", "title": "Lukfook Engaged Customers through 1-on-1 WhatsApp Chats|Omnichat", "content": "One-stop Customer Service System\nCentralised management of omni-channel messages from WhatsApp, FB, IG, LINE, WeChat to website live chat." }, { "url": "https://www.omnichat.ai/marketing", "title": "Omnichannel Chat Commerce Marketing Solution|Omnichat", "content": "400\n%+\nWebsite Sales\nSuccess story\nThanks to its strategic deployment of Chat Commerce when the epidemic broke out, Sa Sa has stood out in a rapidly changing and highly competitive business environment, leads to 400% YoY growth in website sales!\n– Hong Li, Director of eCommerce at Sa Sa
    意料之外 (5)
    • ! doc_know_4985 · This chunk concludes the Social CDP FAQ section in Chinese, elaborating on the differences between C
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk concludes the Social CDP FAQ section in Chinese, elaborating on the differences between CDP and DMP for data management and advertising. It encourages users to contact industry consultants for personalized discussions and solutions, reinforcing Omnichat's customer-centric approach. 據來改善體驗、提高銷售和增加客戶忠誠度。\n若您已經正在使用 CRM 系統,可將 CRM 系統資料與 Omnichat Social CDP 串接創造更大效益。\nQ: CDP 和 DMP 有什麼不一樣?\nCDP 用於收集、整合、管理客戶的數據,並將其建立為一個單一且統一的客戶資料庫。它主要聚焦在客戶上,幫助企業更好地了解客戶,並利用這些數據來改善體驗、提高銷售和增加客戶忠誠度。\nDMP(Data Management Platform)用於收集、管理和分析大量的用戶和第三方數據,通常針對廣告投放目標而言, DMP 通常會將來自不同來源(如網站、社交媒體、電子郵件等)的數據收集起來,並將其建立為一個單一且統一的用戶資料庫。這樣可以幫助企業進行精準廣告投放,並提高廣告效果。\n預約諮詢\n填寫資料,立即送出\n與產業諮詢師 1:1 對談\n量身打造解決方案\n提供更多實際案例\nFull Name 姓名\nContact 聯絡電話\nEmail\nJob Title 職稱\nCompany Name 公司名稱\nCompany Website 公司網址
    • ! doc_know_4981 · This chunk is in Chinese and focuses on Taiwanese clients like 補體素 using Omnichat's LINE games and a
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk is in Chinese and focuses on Taiwanese clients like 補體素 using Omnichat's LINE games and automated customer journeys to drive high interaction and remarketing conversion rates. It highlights the integration of marketing tools to improve customer engagement and sales. 耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/clients/type/health-care", "title": "健康保健 - Omnichat", "content": "農純鄉\n購物車再行銷\n官網顧客行銷\n一站式客服系統\n廣播訊息\n分眾貼標籤\n客戶資料與購物紀錄\n自動化 Chatbot\n導購連結\n遊戲化行銷\n全渠道顧客身份互通\nLINE 圖文選單\nFB / IG 留言自動回覆\n選擇 Omnichat 作為 Martech 工具,導轉官網用戶變好友,智能且完整的推播功能有效改善我們的痛點。\n《農純鄉》行銷團隊\n完整故事" }, { "url": "https://www.omnichat.ai/tw/hubspot", "title": "整合 HubSpot 與 LINE, 強化社群 CRM、銷售、再行銷 |Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/cdp-pricing", "title": "Social CDP 價格方案 - Omnichat", "content": "跳至主要內容\nLOGO\n平
    • ! doc_know_4982 · This chunk, in Chinese, details Omnichat's Social CDP pricing and features, including multi-channel
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk, in Chinese, details Omnichat's Social CDP pricing and features, including multi-channel data collection from LINE, Facebook, Instagram, WhatsApp, and website tracking. It explains integration with CRM and POS systems, customer profile unification, automated journeys, and marketing analytics. "https://www.omnichat.ai/tw/cdp-pricing", "title": "Social CDP 價格方案 - Omnichat", "content": "跳至主要內容\nLOGO\n平台\n對話渠道\nLINE 官方帳號\nFacebook Messenger\nInstagram\nTikTok\nWechat 微信公眾號\nWhatsApp\n網站\n系統整合\nSalesforce 整合\nHubSpot 整合\nInsider 整合\nSurveyCake 整合\nEmarsys 整合\n產品\n解決方案\n客服方案\n行銷方案\nOMO 方案\nSocial CDP\nnew\n社群廣告強化\nnew\n精選功能\nOmni AI\nLINE 通知型訊息\nMeta Ads 廣告整合\n自動顧客旅程\n發票登錄模組\n會員關係管理\n購物車再行銷\n互動抽獎遊戲\n優惠券管理\n顧客獎勵點數\nLINE 對話下單\n綁定銷售人員\n案例\n產業\n肌膚保養\n寵物用品\n流行服飾\n鞋包配件\n食品零嘴\n娛樂玩具\n生活用品\n健康保健\n旅遊觀光\n價格\n行銷與客服方案\nOMO 全渠道銷售\nSocial CDP\n資源\n部落格\n行銷電子書\n近期活動\n關於 Omnichat\n品牌故事\n商業策略顧問\n專家諮詢\n免費試用\n免費試用\n專家諮詢\n登入\n價格方案\n打破社群�
    • ! doc_know_4987 · ": "Timberland 線上線下引流,購物車轉換率高達 7 倍 - Omnichat", "content": "購物車再行銷\n自動發送 WhatsApp、LINE、Facebook 訊息,
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      ": "Timberland 線上線下引流,購物車轉換率高達 7 倍 - Omnichat", "content": "購物車再行銷\n自動發送 WhatsApp、LINE、Facebook 訊息,提醒顧客購物車尚有未結帳商品。" }, { "url": "https://www.omnichat.ai/tw/success-story/fila", "title": "FILA WhatsApp 推廣,網站轉換率躍升 3.5 倍 - Omnichat", "content": "購物車再行銷\n自動發送 WhatsApp、LINE、Facebook 訊息,提醒顧客購物車尚有未結帳商品。" }, { "url": "https://www.omnichat.ai/tw/cart-abandonment-recovery", "title": "購物車未結帳提醒 - Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/surveycake", "title": "SurveyCake x Omnichat:透過 LINE、FB、IG、WhatsApp 發放問卷同時整合數據再行銷", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" } ]
    • ! doc_know_4980 · This chunk contains client testimonials from OPTICAL 88 emphasizing WhatsApp's effectiveness over tr
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk contains client testimonials from OPTICAL 88 emphasizing WhatsApp's effectiveness over traditional email, with high click-through rates. It also mentions gamification features and Facebook Messenger automation, illustrating Omnichat's multi-channel conversational commerce capabilities. prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.\n– Andrea Chan, Digital Marketing Manager of OPTICAL 88\nView More" }, { "url": "https://www.omnichat.ai/hk/game-modules", "title": "Gamification|Engage Customers with Gashapon, Draw Lots|Omnichat HK", "content": "OPTICAL 88\nWe have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.\n– Andrea Chan, Digital Marketing Manager of OPTICAL 88\nView More" }, { "url": "https://www.omnichat.ai/tw/facebook-messenger", "title": "Facebook Messenger 自動化行銷與客服 - Omnichat", "content": "自動化顧客旅程\n整合跨系統顧客數據,自動執行一連串個人化互動。\n查看功能說明" }, { "url": "https://www.omnichat.ai/tw/line-official-account", "title": "LINE 官方帳號進階應用,行銷、客服、銷售、分店管理 - Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/salesforce-integration", "title": "Omnichat 與 Salesforce 系統整合, 優化顧客關係管理 |Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好
    TP 0
    FP 5
    FN 1

    忠實度

    有依據
    幻覺比率
    0.0%
    越低越好
    引用依據
    100.0%
    越高越好
    Judge 推理
    AI 的回覆中提到的忠誠點系統提升顧客忠誠度的說法,均有來源支持,因此沒有虛構的內容。所有的事實陳述都能夠找到相應的來源,符合查詢的要求。

    回答品質

    100.0%
    相關性
    100.0%
    完整性
    100.0%
    正確性
    100.0%
    加權拆解 · 三層 coverage
    I 核心
    100.0% · w 60%
    II 重要
    III 補充
    AI 回覆
    稍等一下我來幫您查詢 💡 您好,我是 Omnichat 客服 Omnichat,很高興為您服務! 根據 Omnichat 官方資料,Omnichat 的忠誠點系統確實可以有效提升顧客忠誠度。其主要方式包括: - 整合全渠道消費與互動,透過 LINE、WhatsApp 等即時自動化發放點數,引導顧客兌換獎勵,創造顧客回購與忠誠度成長。(參考來源:Omnichat 顧客獎勵系統介紹) - 讓顧客藉由消費或完成指定任務取得點數,並能透過點數取得獎賞,推動顧客持續回購。 - 建立會員分級制度,為不同等級會員提供專屬福利,鼓勵重複購買並提高忠誠度。 - 支援多渠道(如 LINE、Facebook、Instagram、WhatsApp、WeChat),可自動追蹤會員積分並進行個人化互動,有效強化顧客黏著度。 許多知名品牌已經採用 Omnichat 的忠誠點系統來提升回購率與顧客參與度。 您可以參考更多詳細資訊或預約諮詢,請點擊這裡了解更多: https://www.omnichat.ai/tw/loyalty-points/ 如果您需要進一步了解如何導入或設定忠誠點系統,也歡迎隨時告訴我!
    預期答案 · 加權拆解
    I 核心必答 w 60%
    • Omnichat的忠誠點系統可以提升顧客忠誠度
    Judge 推理
    這個回答完全針對用戶的問題,並且詳細說明了Omnichat的忠誠點系統如何提升顧客忠誠度,涵蓋了所有關鍵點,且沒有任何錯誤的陳述。
  • 案例 348275CF

    Omnichat 支援哪些平台的整合?

    已完成
    第 1 次嘗試 · 已完成 39123ms
    腳本進度 · 知識與產品查詢 ✓ 已走完
    STEP
    01

    觸發條件

    ● 已觸發 知識與產品查詢
    腳本規則
    - When user asks a question or makes an inquiry
    
    統一處理知識庫查詢與產品資訊查詢,使用並發搜尋提供完整資訊
    STEP
    02

    資訊收集

    — 此案例不測
    此案例 info_held 為空 — bot 不需問取資訊
    腳本規則
    ### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
    - query [string] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
    - keywords_or_codes [array] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none
    STEP
    03

    API 工具

    ● 已呼叫:search_unified
    腳本規則
    1. search_unified — 進階統一搜尋:跨知識庫、產品與連結資料,支援自適應三通道重排序
    STEP
    04

    回覆規則

    ● bot 已回覆(單問單答案例,未啟用多輪迴圈)
    腳本規則
    - Informational questions → Answer with knowledge content only, do not proactively recommend products
    - When user explicitly requests recommendations → Provide only name, price, and key features
    測試 3 步 · 此案例不測 1 步
    對話流程 · 1 turn
    Turn 1 STEP 03 · STEP 04 → search_unified
    USEROmnichat 支援哪些平台的整合?
    BOT讓我幫您查詢一下相關資訊 🔍 您好,我是 Omnichat 客服小幫手,很高興為您服務! Omnichat 支援多種平台的整合,包含: - 社群通訊平台:LINE 官方帳號、Facebook Messenger、Instagram、WhatsApp、TikTok、Wechat 微信公眾號 - 官網與網站追蹤 - 電商平台整合(支援多家主流電商系統) - CRM 系統整合:如 Salesforce、HubSpot、Insider、Emarsys、SurveyCake 等 - POS 系統串接 這些整合能協助企業打造全渠道顧客資料,提升行銷與客服效率。您可以在 Omnichat 官網查看更多詳細介紹:[Omnichat 支援平台與整合說明](https://www.omnichat.ai/tw/cdp-pricing) 如果您有特定想了解的系統或平台,歡迎告訴我,我可以提供更詳細的資訊!

    知識檢索

    0.0%
    Precision
    0.0%
    Recall
    0.0%
    F1
    0.0%
    預期 (1)
    • doc_know_4977 · This chunk includes success stories and features related to cross-channel sales performance tracking
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk includes success stories and features related to cross-channel sales performance tracking, Social CDP, and WhatsApp broadcast effectiveness. It highlights client achievements such as high open and click rates, reinforcing Omnichat's impact on omnichannel customer engagement. on understanding our customers through data.\n— Howell Wong, Regional Director of Transformation and Operations of SMCP\nSuccess story" }, { "url": "https://www.omnichat.ai/hk/omo-binding", "title": "Cross-channel Sales Performance Tracking|Omnichat HK", "content": "Social CDP\nCreating personalised customer social profiles by collecting and mapping identities from multiple channels.\nView More" }, { "url": "https://www.omnichat.ai/hk/wechat", "title": "WeChat|Omnichat HK", "content": "DCH Motors\nThe effectiveness of WhatsApp Broadcast messages is impressive, with an open rate as high as 80% and a click rate of 10%!\n– Geoffrey Ng, Head of Marketing and YP Chiu, Head of IT of DCH Motors\nView More" }, { "url": "https://www.omnichat.ai/hk/about", "title": "Omnichannel Chat Commerce Solution Provider|Omnichat HK", "content": "Skip to content\nOmnichat Logo\nPlatforms\nChannels\nWhatsApp Business Platform (API)\nFacebook Messenger\nInstagram\nLINE\nWeChat\nTikTok\nWebsite Live Chat\nIntegrations\nSalesforce Integration\nEmarsys Integration\nHubSpot Integration\nMeta Ads Platform Integration\nProducts\nSolutions\nCustomer Service\nMarketing\nOMO Sales\nSocial CDP\nnew\nHuman Resources\nnew\nFeatures\nBroadcast\nCoupons\nSales Performance Tracking\nWhatsApp Flows\nMembership System\nAutomated Customer Journey\nOmni AI\nWhatsApp Catalog & Payment\nAbandoned Cart Remarketing\nInteractive Games\nWebsite Remarketing\nCustomers\nResources\nBlog\nE-books\nEvents\nCompany\nAbout Us\nMedia Centre\nPartner Program\nDemo\nTrial\nTrial\nDemo\nLogin\nConvert Visitors to Customers through Chat\nOur Mission\nHere at Omnichat, we believe a warm customer experience is the key to success for any brand.\nOmnichat empowers companies to seize business opportunities by offering a personalised and conversational shopping experience through omnichannel sales, marketing automation, and messaging integration.\n5000+\nTrusted by Clients Worldwide\n26M\nQuarterly Revenue We Bring to Clients\n200K\nNumber of Orders We Create for Brands Every Year\nOur Story\nFounded in 2017, Omnichat has emerged as a leading omnichannel chat commerce solution provider in the Asia Pacific region. Over
    意料之外 (5)
    • ! doc_know_4982 · This chunk, in Chinese, details Omnichat's Social CDP pricing and features, including multi-channel
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk, in Chinese, details Omnichat's Social CDP pricing and features, including multi-channel data collection from LINE, Facebook, Instagram, WhatsApp, and website tracking. It explains integration with CRM and POS systems, customer profile unification, automated journeys, and marketing analytics. "https://www.omnichat.ai/tw/cdp-pricing", "title": "Social CDP 價格方案 - Omnichat", "content": "跳至主要內容\nLOGO\n平台\n對話渠道\nLINE 官方帳號\nFacebook Messenger\nInstagram\nTikTok\nWechat 微信公眾號\nWhatsApp\n網站\n系統整合\nSalesforce 整合\nHubSpot 整合\nInsider 整合\nSurveyCake 整合\nEmarsys 整合\n產品\n解決方案\n客服方案\n行銷方案\nOMO 方案\nSocial CDP\nnew\n社群廣告強化\nnew\n精選功能\nOmni AI\nLINE 通知型訊息\nMeta Ads 廣告整合\n自動顧客旅程\n發票登錄模組\n會員關係管理\n購物車再行銷\n互動抽獎遊戲\n優惠券管理\n顧客獎勵點數\nLINE 對話下單\n綁定銷售人員\n案例\n產業\n肌膚保養\n寵物用品\n流行服飾\n鞋包配件\n食品零嘴\n娛樂玩具\n生活用品\n健康保健\n旅遊觀光\n價格\n行銷與客服方案\nOMO 全渠道銷售\nSocial CDP\n資源\n部落格\n行銷電子書\n近期活動\n關於 Omnichat\n品牌故事\n商業策略顧問\n專家諮詢\n免費試用\n免費試用\n專家諮詢\n登入\n價格方案\n打破社群�
    • ! doc_know_4980 · This chunk contains client testimonials from OPTICAL 88 emphasizing WhatsApp's effectiveness over tr
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk contains client testimonials from OPTICAL 88 emphasizing WhatsApp's effectiveness over traditional email, with high click-through rates. It also mentions gamification features and Facebook Messenger automation, illustrating Omnichat's multi-channel conversational commerce capabilities. prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.\n– Andrea Chan, Digital Marketing Manager of OPTICAL 88\nView More" }, { "url": "https://www.omnichat.ai/hk/game-modules", "title": "Gamification|Engage Customers with Gashapon, Draw Lots|Omnichat HK", "content": "OPTICAL 88\nWe have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.\n– Andrea Chan, Digital Marketing Manager of OPTICAL 88\nView More" }, { "url": "https://www.omnichat.ai/tw/facebook-messenger", "title": "Facebook Messenger 自動化行銷與客服 - Omnichat", "content": "自動化顧客旅程\n整合跨系統顧客數據,自動執行一連串個人化互動。\n查看功能說明" }, { "url": "https://www.omnichat.ai/tw/line-official-account", "title": "LINE 官方帳號進階應用,行銷、客服、銷售、分店管理 - Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/salesforce-integration", "title": "Omnichat 與 Salesforce 系統整合, 優化顧客關係管理 |Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好
    • ! doc_know_4981 · This chunk is in Chinese and focuses on Taiwanese clients like 補體素 using Omnichat's LINE games and a
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk is in Chinese and focuses on Taiwanese clients like 補體素 using Omnichat's LINE games and automated customer journeys to drive high interaction and remarketing conversion rates. It highlights the integration of marketing tools to improve customer engagement and sales. 耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/clients/type/health-care", "title": "健康保健 - Omnichat", "content": "農純鄉\n購物車再行銷\n官網顧客行銷\n一站式客服系統\n廣播訊息\n分眾貼標籤\n客戶資料與購物紀錄\n自動化 Chatbot\n導購連結\n遊戲化行銷\n全渠道顧客身份互通\nLINE 圖文選單\nFB / IG 留言自動回覆\n選擇 Omnichat 作為 Martech 工具,導轉官網用戶變好友,智能且完整的推播功能有效改善我們的痛點。\n《農純鄉》行銷團隊\n完整故事" }, { "url": "https://www.omnichat.ai/tw/hubspot", "title": "整合 HubSpot 與 LINE, 強化社群 CRM、銷售、再行銷 |Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/cdp-pricing", "title": "Social CDP 價格方案 - Omnichat", "content": "跳至主要內容\nLOGO\n平
    • ! doc_know_4983 · This chunk continues the Social CDP explanation in Chinese, describing how it differs from tradition
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk continues the Social CDP explanation in Chinese, describing how it differs from traditional CDP by focusing on real-time social channel applications. It includes FAQs comparing CDP with CRM and DMP, emphasizing Omnichat's ability to provide personalized marketing and sales services through data integration. �家諮詢\n免費試用\n免費試用\n專家諮詢\n登入\n價格方案\n打破社群渠道邊界,創造\n個人化顧客輪廓。\n聯繫專人\n線上對話商務\nOMO全通路銷售\nSocial CDP\nSocial CDP 社群顧客資料平台\n資料搜集\n社群渠道資料:WhatsApp、Facebook、Instagram、LINE\n網站行為追蹤\n?\n購物行為追蹤\neCommerce 系統串接\n?\nCRM 系統串接\nPOS 系統串接\n比對分群\n比對顧客全渠道身份,整合為單一顧客輪廓\n顧客自訂屬性資料搜集與管理\n顧客活躍度分群\n顧客轉換潛力分群\n自動化旅程\n自動化顧客旅程,支援 LINE / WhatsApp\n產品瀏覽自動再行銷旅程\n購物車自動再行銷旅程\n重複購買自動化旅程\n其他客製自動化旅程\n成效追蹤\n社群互動追蹤\n網站行為追蹤\n全渠道購物紀錄整合\n跨渠道行銷轉換追蹤\n個人化旅程成效追蹤\n所有功能介紹請洽專員\n聯繫專人\n常見問題\nQ: Social CDP 是什麼?\nSocial CDP 與 CDP 相同
    • ! doc_know_4987 · ": "Timberland 線上線下引流,購物車轉換率高達 7 倍 - Omnichat", "content": "購物車再行銷\n自動發送 WhatsApp、LINE、Facebook 訊息,
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      ": "Timberland 線上線下引流,購物車轉換率高達 7 倍 - Omnichat", "content": "購物車再行銷\n自動發送 WhatsApp、LINE、Facebook 訊息,提醒顧客購物車尚有未結帳商品。" }, { "url": "https://www.omnichat.ai/tw/success-story/fila", "title": "FILA WhatsApp 推廣,網站轉換率躍升 3.5 倍 - Omnichat", "content": "購物車再行銷\n自動發送 WhatsApp、LINE、Facebook 訊息,提醒顧客購物車尚有未結帳商品。" }, { "url": "https://www.omnichat.ai/tw/cart-abandonment-recovery", "title": "購物車未結帳提醒 - Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/surveycake", "title": "SurveyCake x Omnichat:透過 LINE、FB、IG、WhatsApp 發放問卷同時整合數據再行銷", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" } ]
    TP 0
    FP 5
    FN 1

    回答品質

    53.3%
    相關性
    100.0%
    完整性
    60.0%
    正確性
    0.0%
    加權拆解 · 三層 coverage
    I 核心
    50.0% · w 60%
    • 包括 Salesforce、Emarsys 和 HubSpot
    II 重要
    III 補充
    AI 回覆
    讓我幫您查詢一下相關資訊 🔍 您好,我是 Omnichat 客服小幫手,很高興為您服務! Omnichat 支援多種平台的整合,包含: - 社群通訊平台:LINE 官方帳號、Facebook Messenger、Instagram、WhatsApp、TikTok、Wechat 微信公眾號 - 官網與網站追蹤 - 電商平台整合(支援多家主流電商系統) - CRM 系統整合:如 Salesforce、HubSpot、Insider、Emarsys、SurveyCake 等 - POS 系統串接 這些整合能協助企業打造全渠道顧客資料,提升行銷與客服效率。您可以在 Omnichat 官網查看更多詳細介紹:[Omnichat 支援平台與整合說明](https://www.omnichat.ai/tw/cdp-pricing) 如果您有特定想了解的系統或平台,歡迎告訴我,我可以提供更詳細的資訊!
    預期答案 · 加權拆解
    I 核心必答 w 60%
    • Omnichat 提供多種平台的整合
    • 包括 Salesforce、Emarsys 和 HubSpot
    Judge 推理
    回覆中提到的整合平台雖然多樣,但未能涵蓋到地面真相中提到的 Salesforce、Emarsys 和 HubSpot,因此在完整性上得分較低。
  • 案例 9739B19E

    Benefit Cosmetics的Brow & Lip Wax服務現在可以線上預約嗎?

    已完成
    第 1 次嘗試 · 已完成 33001ms
    腳本進度 · 知識與產品查詢 ✓ 已走完
    STEP
    01

    觸發條件

    ● 已觸發 知識與產品查詢
    腳本規則
    - When user asks a question or makes an inquiry
    
    統一處理知識庫查詢與產品資訊查詢,使用並發搜尋提供完整資訊
    STEP
    02

    資訊收集

    — 此案例不測
    此案例 info_held 為空 — bot 不需問取資訊
    腳本規則
    ### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
    - query [string] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
    - keywords_or_codes [array] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none
    STEP
    03

    API 工具

    ● 已呼叫:search_unified
    腳本規則
    1. search_unified — 進階統一搜尋:跨知識庫、產品與連結資料,支援自適應三通道重排序
    STEP
    04

    回覆規則

    ● bot 已回覆(單問單答案例,未啟用多輪迴圈)
    腳本規則
    - Informational questions → Answer with knowledge content only, do not proactively recommend products
    - When user explicitly requests recommendations → Provide only name, price, and key features
    測試 3 步 · 此案例不測 1 步
    對話流程 · 1 turn
    Turn 1 STEP 03 · STEP 04 → search_unified
    USERBenefit Cosmetics的Brow & Lip Wax服務現在可以線上預約嗎?
    BOT正在為您搜尋最新資料 ⏳ 您好,我是 Omnichat 客服小幫手,很高興為您服務! 根據最新資料,Benefit Cosmetics 的 Brow & Lip Wax 服務現在確實可以線上預約。您可以透過官方網站或通訊軟體(如 WhatsApp)直接預約這項熱門服務,這也讓預約率大幅提升了30%。 如果您想了解詳細的預約流程或需要進一步協助,歡迎參考官方案例說明頁面:[Benefit Cosmetics 線上預約服務案例](https://www.omnichat.ai/tw/success-story/benefit-cosmetics/) 請問還需要我協助您如何操作線上預約嗎?

    知識檢索

    100.0%
    Precision
    20.0%
    Recall
    100.0%
    F1
    33.3%
    預期 (1)
    • doc_know_4962 · This chunk showcases specific client success stories and marketing features, including Benefit Cosme
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk showcases specific client success stories and marketing features, including Benefit Cosmetics' 30% booking rate increase via online reservations and OSIM's 30% conversion rate through OMO sales. It also mentions customer tagging for remarketing and broadcast messaging for engagement. www.omnichat.ai/coupon-management", "title": "Coupon Marketing Platform for Sales Promotion|Omnichat", "content": "Benefit Cosmetics\nThe highly sought-after Brow & Lip Wax Service is now available for online reservation through the official website as well as messaging apps, which has resulted in a significant increase in the booking rate by 30%!\n– Sue Leung, Retail & Operations Manager of Benefit Cosmetics Hong Kong\nView More" }, { "url": "https://www.omnichat.ai/success-story/osim", "title": "OSIM Achieved 30% of Conversion Rate through OMO Sales|Omnichat", "content": "Website Remarketing\nPersonalised promotional messages will be shown automatically based on customer browsing pages and dwell time." }, { "url": "https://www.omnichat.ai/omo-binding", "title": "Cross-channel Sales Performance Tracking|Omnichat", "content": "Social CDP\nCreating personalised customer social profiles by collecting and mapping identities from multiple channels.\nView More" }, { "url": "https://www.omnichat.ai/facebook-messenger", "title": "Facebook Messenger Automation & Marketing for Business|Omnichat", "content": "Sa Sa\nThanks to its strategic deployment of Chat Commerce when the epidemic broke out, Sa Sa has stood out in a rapidly changing and highly competitive business environment, leads to 400% YoY growth in website sales!\n– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited\nView More" }, { "url": "https://www.omnichat.ai/success-story/kidsland", "title": "Kidsland Generated $600k Revenue by using Chat Commerce|Omnichat", "content": "Customer tags\nTag customers based on their behaviour such as browsing pages, clicking buttons, interacting with Chatbot, and purchasing items for remarketing." }, { "url": "https://www.omnichat.ai/success-story/smcp", "title": "SMCP WhatsApp Drives 14% CTR, Deepens Relationships - Omnichat", "content": "Broadcast\nBroadcast WhatsApp, Facebook, LINE messages to target audience. Reports for reviewing revenue and click-through rate results are generated automatically." }, { "url": "https://www.omnichat.ai/omni-ai", "title": "Omni AI by Omnichat | AI-Powered Support, Sales & Marketing - Omnichat", "content
    意料之外 (4)
    • ! doc_know_4986 · This chunk includes Chinese content about customer service solutions with a 30% booking rate increas
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk includes Chinese content about customer service solutions with a 30% booking rate increase for Benefit, social ad enhancement case studies, and a success story of Timberland's 7x cart conversion rate. It reflects Omnichat's focus on integrated marketing and customer service strategies in the Taiwanese market. �際案例\nFull Name 姓名\nContact 聯絡電話\nEmail\nJob Title 職稱\nCompany Name 公司名稱\nCompany Website 公司網址\nYour Requirements 您的需求\nCS 全渠道客服\nMA 自動化行銷\nOMO 銷售\nSocial CDP\nOther Requirements 其他需求\n送出資料\nRegion\n-\n成功送出\n感謝您的填寫,表單已經成功送出,請等待專人與您聯繫。" }, { "url": "https://www.omnichat.ai/tw/customer-service", "title": "全渠道一站式客服方案 - Omnichat", "content": "30\n%\n預約率\n前往成功案例\nBenefit 顧客現在可於網站或通訊軟件,直接預約其皇牌蜜蠟修眉、脫唇毛等專屬服務,令預約率大幅提高30%!\n前往成功案例" }, { "url": "https://www.omnichat.ai/tw/social-ad-enhancement", "title": "社群廣告強化:跨渠道使用 FB、IG、LINE、會員數據加強廣告投放 - Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/success-story/timberland", "title": "Timberland 線上線下引流,購物車轉換率高達 7 倍 - Omnichat", "content": "購物車
    • ! doc_know_4987 · ": "Timberland 線上線下引流,購物車轉換率高達 7 倍 - Omnichat", "content": "購物車再行銷\n自動發送 WhatsApp、LINE、Facebook 訊息,
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      ": "Timberland 線上線下引流,購物車轉換率高達 7 倍 - Omnichat", "content": "購物車再行銷\n自動發送 WhatsApp、LINE、Facebook 訊息,提醒顧客購物車尚有未結帳商品。" }, { "url": "https://www.omnichat.ai/tw/success-story/fila", "title": "FILA WhatsApp 推廣,網站轉換率躍升 3.5 倍 - Omnichat", "content": "購物車再行銷\n自動發送 WhatsApp、LINE、Facebook 訊息,提醒顧客購物車尚有未結帳商品。" }, { "url": "https://www.omnichat.ai/tw/cart-abandonment-recovery", "title": "購物車未結帳提醒 - Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/surveycake", "title": "SurveyCake x Omnichat:透過 LINE、FB、IG、WhatsApp 發放問卷同時整合數據再行銷", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" } ]
    • ! doc_know_4961 · This chunk elaborates on the Omnichat Partner Program, describing partner types such as solution pro
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk elaborates on the Omnichat Partner Program, describing partner types such as solution providers, digital agencies, and software resellers. It outlines partner benefits including financial incentives, support, joint promotions, and training, aiming to foster collaborative growth and enhanced client solutions. etc.\nDigital Agency\nRun digital campaigns for your clients to enhance their sales, marketing and conversational support needs\nSoftware Reseller\nProvide a cost-effective and scalable solution for retail businesses along with efficient adoption and utilization of technology in various industry sectors.\nPartner Benefits\nPartner Margin\nEmpower our partners to not only provide cutting-edge communication solutions to their clients but also to enjoy substantial financial benefits\nProfit Playbook\nDrive rapid customer acquisition and ensure swift onboarding through a carefully curated toolkit designed for your success in every deal\nPremier Support\nArm your team with proven strategies and empower them for unparalleled success\nPartner Badge\nElevate your credibility and enhance your online presence through our Partner Badge and Directory listing\nJoint Promotion Assistance\nTogether, we’ll create compelling campaigns that resonate, driving mutual success and expanding our collective impact in the market\nRevenue Acceleration Training\nTap into the expertise of our sales and success teams as we pass down a treasure trove of FAQs and best practices\nJoin Our Partner Program\nPlease fill in the form below and we will be in touch shortly.\nPartner Margin\nRevenue Acceleration Training\nPremier Support\nFirst Name\nLast Name\nContact Number\nBusiness Email\nJob Title\nCompany Name\nCompany Website\nCountry of operation\nField of Proficiency\nSolution Provider\nDigital Agency\nSoftware Reseller\nIn what ways do you see our partnership aligning with your goals and interests?\nSubmit\nTrusted by 5000+ Clients Worldwide\nOfficial Partners\nAchieve\n0\nx conversion rate\nwith Omnichat\n1-on-1 consulation\nTailor-made solutions\nSuccessful use cases\nBook a Demo\nRegion\n-\nSuccess\nThanks for filling out your information, and we will get in touch soon!" }, { "url": "https://www.omnichat.ai/hubspot", "title": "Integrate HubSpot with WhatsApp to Supercharge Social CRM, Sales, and Remarketing - Omnichat", "content": "Timberland\nWith Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.\n– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)\nView More" }, { "url": "https://www.omnichat.ai/coupon-management", "title": "Coupon Marketing Platform for Sales Promotion|Omnichat", "content": "Benefit Cosmetics\nThe highly sought-after Brow & Lip Wax Service is now available for online reservation
    • ! doc_know_4983 · This chunk continues the Social CDP explanation in Chinese, describing how it differs from tradition
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk continues the Social CDP explanation in Chinese, describing how it differs from traditional CDP by focusing on real-time social channel applications. It includes FAQs comparing CDP with CRM and DMP, emphasizing Omnichat's ability to provide personalized marketing and sales services through data integration. �家諮詢\n免費試用\n免費試用\n專家諮詢\n登入\n價格方案\n打破社群渠道邊界,創造\n個人化顧客輪廓。\n聯繫專人\n線上對話商務\nOMO全通路銷售\nSocial CDP\nSocial CDP 社群顧客資料平台\n資料搜集\n社群渠道資料:WhatsApp、Facebook、Instagram、LINE\n網站行為追蹤\n?\n購物行為追蹤\neCommerce 系統串接\n?\nCRM 系統串接\nPOS 系統串接\n比對分群\n比對顧客全渠道身份,整合為單一顧客輪廓\n顧客自訂屬性資料搜集與管理\n顧客活躍度分群\n顧客轉換潛力分群\n自動化旅程\n自動化顧客旅程,支援 LINE / WhatsApp\n產品瀏覽自動再行銷旅程\n購物車自動再行銷旅程\n重複購買自動化旅程\n其他客製自動化旅程\n成效追蹤\n社群互動追蹤\n網站行為追蹤\n全渠道購物紀錄整合\n跨渠道行銷轉換追蹤\n個人化旅程成效追蹤\n所有功能介紹請洽專員\n聯繫專人\n常見問題\nQ: Social CDP 是什麼?\nSocial CDP 與 CDP 相同
    TP 1
    FP 4
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    回答品質

    100.0%
    相關性
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    加權拆解 · 三層 coverage
    I 核心
    100.0% · w 60%
    II 重要
    III 補充
    AI 回覆
    正在為您搜尋最新資料 ⏳ 您好,我是 Omnichat 客服小幫手,很高興為您服務! 根據最新資料,Benefit Cosmetics 的 Brow & Lip Wax 服務現在確實可以線上預約。您可以透過官方網站或通訊軟體(如 WhatsApp)直接預約這項熱門服務,這也讓預約率大幅提升了30%。 如果您想了解詳細的預約流程或需要進一步協助,歡迎參考官方案例說明頁面:[Benefit Cosmetics 線上預約服務案例](https://www.omnichat.ai/tw/success-story/benefit-cosmetics/) 請問還需要我協助您如何操作線上預約嗎?
    預期答案 · 加權拆解
    I 核心必答 w 60%
    • Benefit Cosmetics的Brow & Lip Wax服務現在可以通過官方網站和消息應用程序進行在線預約
    • 預訂率增加了30%
    Judge 推理
    這個回答完全符合用戶的查詢,提供了正確的資訊,並且涵蓋了所有關鍵點。回覆中提到的線上預約方式和預訂率的增加都與事實一致,且沒有遺漏任何重要內容。
  • 案例 9A2A6E45

    請問 Omnichat 支援哪些應用程式和網站?

    已完成
    第 1 次嘗試 · 已完成 26872ms
    腳本進度 · 知識與產品查詢 ✓ 已走完
    STEP
    01

    觸發條件

    ● 已觸發 知識與產品查詢
    腳本規則
    - When user asks a question or makes an inquiry
    
    統一處理知識庫查詢與產品資訊查詢,使用並發搜尋提供完整資訊
    STEP
    02

    資訊收集

    — 此案例不測
    此案例 info_held 為空 — bot 不需問取資訊
    腳本規則
    ### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
    - query [string] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
    - keywords_or_codes [array] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none
    STEP
    03

    API 工具

    ● 已呼叫:search_unified
    腳本規則
    1. search_unified — 進階統一搜尋:跨知識庫、產品與連結資料,支援自適應三通道重排序
    STEP
    04

    回覆規則

    ● bot 已回覆(單問單答案例,未啟用多輪迴圈)
    腳本規則
    - Informational questions → Answer with knowledge content only, do not proactively recommend products
    - When user explicitly requests recommendations → Provide only name, price, and key features
    測試 3 步 · 此案例不測 1 步
    對話流程 · 1 turn
    Turn 1 STEP 03 · STEP 04 → search_unified
    USER請問 Omnichat 支援哪些應用程式和網站?
    BOT稍等一下我來幫您查詢 💡 您好,我是 Omnichat 客服小幫手,很高興為您服務! Omnichat 支援多種應用程式和網站,讓企業能夠進行全渠道整合與自動化行銷。根據官方資訊,Omnichat 目前支援的主要應用程式和網站包括: - LINE 官方帳號 - Facebook Messenger - Instagram - WhatsApp - TikTok - WeChat 微信公眾號 - 官網(網站即時聊天、官網顧客行銷) 此外,Omnichat 也能與多種系統整合,例如 Salesforce、HubSpot、Insider、SurveyCake、Emarsys 等 CRM 或行銷工具。 這些平台皆可透過 Omnichat 進行訊息推播、自動化客服、再行銷、互動遊戲等多元應用,協助企業提升顧客互動與轉換率。 如需了解更多詳細功能或整合方式,歡迎參考官方網站說明: [Omnichat 支援平台與功能介紹](https://www.omnichat.ai/tw/cdp-pricing) 如果您有特定平台想深入了解,也可以告訴我,我會提供更詳細的資訊!

    知識檢索

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    • doc_know_4955 · Continuing the OMO Sales section, this chunk explains the detailed steps of Omnichat's Chat & Buy om
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      Continuing the OMO Sales section, this chunk explains the detailed steps of Omnichat's Chat & Buy omnichannel sales process, including customer binding, product recommendation, and performance tracking. It also highlights features such as virtual shopping, coupon marketing, saved replies, cloud backup, and app support to enhance sales and customer experience. 100% of the average total revenue of the online store.\nView More\nTrusted by 5,000+ Clients Worldwide\nRevolutionise Your Customer Journey with Chat & Buy Omnichannel Sales\nStep 1| Binding\nBy using QR codes, binding links, or Chatbot, customers are able to connect with particular stores and associates on WhatsApp.\nStep 2|Recommend products\nSalespeople recommend products via WhatsApp, directing them to make online purchases or in-store visits.\nStep 3|Performance Tracking\nTrack online customer orders with automatic staff performance calculation, enabling cross-channel recognition.\nEvery Detail Crafted for Omnichannel Sales\nBind in-store\nCustomers bind to frontline sales via QR code or links once connecting with WhatsApp\nPersonalised Service\nStore personnel recommend products to connected customers through WhatsApp conversations\nProduct Referral\nSales representatives select website products, send product referral links for purchases, and track clicks, orders, and order details\nVirtual Shopping\nMultiple sales agents can start 1-on-1 video calls with different customers simultaneously\nCoupon Marketing\nUtilise coupons to increase customers’ willingness to spend, attract immediate purchases, and drive revenue growth\nPerformance Report\nTrack the number of binding customers, message sent, product referral orders, and sales performance\nSaved Replies\nSave frequently used replies in advance to handle FAQ, increasing work efficiency\nCloud Backup\nAutomatically back up customer contact information and conversation records, allowing managers accessing messages anytime to uphold service quality\nApp & Website Support\nSupport iOS, Android App & Website. Team members can reply to customers and view the product referral performance anytime.\nBook a Demo\nPlease fill in the form below and we will be in touch shortly.\n1-on-1 consultation\nTailor-made solutions\nSuccessful use cases\nFirst Name\nLast Name\nContact Number\nBusiness Email\nJob Title\nCompany Name\nCompany Website\nYour Requirements\nCustomer Service\nMarketing Automation\nOMO Sales\nSocial CDP\nOther Requirements\nSubmit\nAchieve\n0\nx conversion rate\nwith Omnichat\n1-on-1 consulation\nTailor-made solutions\nSuccessful use cases\nBook a Demo\nRegion\n-\nSuccess\nThanks for filling out your information, and we will get in touch soon!" }, { "url": "https://www.omnichat.ai", "title": "Omnichat: Asia's Premier Omnichannel Chat Commerce Platform", "content": "SMCP\nOur focus is on personalised 1-on-1 service
    意料之外 (5)
    • ! doc_know_4987 · ": "Timberland 線上線下引流,購物車轉換率高達 7 倍 - Omnichat", "content": "購物車再行銷\n自動發送 WhatsApp、LINE、Facebook 訊息,
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      ": "Timberland 線上線下引流,購物車轉換率高達 7 倍 - Omnichat", "content": "購物車再行銷\n自動發送 WhatsApp、LINE、Facebook 訊息,提醒顧客購物車尚有未結帳商品。" }, { "url": "https://www.omnichat.ai/tw/success-story/fila", "title": "FILA WhatsApp 推廣,網站轉換率躍升 3.5 倍 - Omnichat", "content": "購物車再行銷\n自動發送 WhatsApp、LINE、Facebook 訊息,提醒顧客購物車尚有未結帳商品。" }, { "url": "https://www.omnichat.ai/tw/cart-abandonment-recovery", "title": "購物車未結帳提醒 - Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/surveycake", "title": "SurveyCake x Omnichat:透過 LINE、FB、IG、WhatsApp 發放問卷同時整合數據再行銷", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" } ]
    • ! doc_know_4982 · This chunk, in Chinese, details Omnichat's Social CDP pricing and features, including multi-channel
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk, in Chinese, details Omnichat's Social CDP pricing and features, including multi-channel data collection from LINE, Facebook, Instagram, WhatsApp, and website tracking. It explains integration with CRM and POS systems, customer profile unification, automated journeys, and marketing analytics. "https://www.omnichat.ai/tw/cdp-pricing", "title": "Social CDP 價格方案 - Omnichat", "content": "跳至主要內容\nLOGO\n平台\n對話渠道\nLINE 官方帳號\nFacebook Messenger\nInstagram\nTikTok\nWechat 微信公眾號\nWhatsApp\n網站\n系統整合\nSalesforce 整合\nHubSpot 整合\nInsider 整合\nSurveyCake 整合\nEmarsys 整合\n產品\n解決方案\n客服方案\n行銷方案\nOMO 方案\nSocial CDP\nnew\n社群廣告強化\nnew\n精選功能\nOmni AI\nLINE 通知型訊息\nMeta Ads 廣告整合\n自動顧客旅程\n發票登錄模組\n會員關係管理\n購物車再行銷\n互動抽獎遊戲\n優惠券管理\n顧客獎勵點數\nLINE 對話下單\n綁定銷售人員\n案例\n產業\n肌膚保養\n寵物用品\n流行服飾\n鞋包配件\n食品零嘴\n娛樂玩具\n生活用品\n健康保健\n旅遊觀光\n價格\n行銷與客服方案\nOMO 全渠道銷售\nSocial CDP\n資源\n部落格\n行銷電子書\n近期活動\n關於 Omnichat\n品牌故事\n商業策略顧問\n專家諮詢\n免費試用\n免費試用\n專家諮詢\n登入\n價格方案\n打破社群�
    • ! doc_know_4986 · This chunk includes Chinese content about customer service solutions with a 30% booking rate increas
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk includes Chinese content about customer service solutions with a 30% booking rate increase for Benefit, social ad enhancement case studies, and a success story of Timberland's 7x cart conversion rate. It reflects Omnichat's focus on integrated marketing and customer service strategies in the Taiwanese market. �際案例\nFull Name 姓名\nContact 聯絡電話\nEmail\nJob Title 職稱\nCompany Name 公司名稱\nCompany Website 公司網址\nYour Requirements 您的需求\nCS 全渠道客服\nMA 自動化行銷\nOMO 銷售\nSocial CDP\nOther Requirements 其他需求\n送出資料\nRegion\n-\n成功送出\n感謝您的填寫,表單已經成功送出,請等待專人與您聯繫。" }, { "url": "https://www.omnichat.ai/tw/customer-service", "title": "全渠道一站式客服方案 - Omnichat", "content": "30\n%\n預約率\n前往成功案例\nBenefit 顧客現在可於網站或通訊軟件,直接預約其皇牌蜜蠟修眉、脫唇毛等專屬服務,令預約率大幅提高30%!\n前往成功案例" }, { "url": "https://www.omnichat.ai/tw/social-ad-enhancement", "title": "社群廣告強化:跨渠道使用 FB、IG、LINE、會員數據加強廣告投放 - Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/success-story/timberland", "title": "Timberland 線上線下引流,購物車轉換率高達 7 倍 - Omnichat", "content": "購物車
    • ! doc_know_4981 · This chunk is in Chinese and focuses on Taiwanese clients like 補體素 using Omnichat's LINE games and a
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk is in Chinese and focuses on Taiwanese clients like 補體素 using Omnichat's LINE games and automated customer journeys to drive high interaction and remarketing conversion rates. It highlights the integration of marketing tools to improve customer engagement and sales. 耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/clients/type/health-care", "title": "健康保健 - Omnichat", "content": "農純鄉\n購物車再行銷\n官網顧客行銷\n一站式客服系統\n廣播訊息\n分眾貼標籤\n客戶資料與購物紀錄\n自動化 Chatbot\n導購連結\n遊戲化行銷\n全渠道顧客身份互通\nLINE 圖文選單\nFB / IG 留言自動回覆\n選擇 Omnichat 作為 Martech 工具,導轉官網用戶變好友,智能且完整的推播功能有效改善我們的痛點。\n《農純鄉》行銷團隊\n完整故事" }, { "url": "https://www.omnichat.ai/tw/hubspot", "title": "整合 HubSpot 與 LINE, 強化社群 CRM、銷售、再行銷 |Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/cdp-pricing", "title": "Social CDP 價格方案 - Omnichat", "content": "跳至主要內容\nLOGO\n平
    • ! doc_know_4980 · This chunk contains client testimonials from OPTICAL 88 emphasizing WhatsApp's effectiveness over tr
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk contains client testimonials from OPTICAL 88 emphasizing WhatsApp's effectiveness over traditional email, with high click-through rates. It also mentions gamification features and Facebook Messenger automation, illustrating Omnichat's multi-channel conversational commerce capabilities. prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.\n– Andrea Chan, Digital Marketing Manager of OPTICAL 88\nView More" }, { "url": "https://www.omnichat.ai/hk/game-modules", "title": "Gamification|Engage Customers with Gashapon, Draw Lots|Omnichat HK", "content": "OPTICAL 88\nWe have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.\n– Andrea Chan, Digital Marketing Manager of OPTICAL 88\nView More" }, { "url": "https://www.omnichat.ai/tw/facebook-messenger", "title": "Facebook Messenger 自動化行銷與客服 - Omnichat", "content": "自動化顧客旅程\n整合跨系統顧客數據,自動執行一連串個人化互動。\n查看功能說明" }, { "url": "https://www.omnichat.ai/tw/line-official-account", "title": "LINE 官方帳號進階應用,行銷、客服、銷售、分店管理 - Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/salesforce-integration", "title": "Omnichat 與 Salesforce 系統整合, 優化顧客關係管理 |Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好
    TP 0
    FP 5
    FN 1

    回答品質

    63.3%
    相關性
    90.0%
    完整性
    50.0%
    正確性
    50.0%
    加權拆解 · 三層 coverage
    I 核心
    50.0% · w 60%
    • Omnichat 支援 iOS 和 Android 應用程序及網站
    • 團隊成員可以隨時回覆客戶並查看產品推薦績效
    II 重要
    III 補充
    AI 回覆
    稍等一下我來幫您查詢 💡 您好,我是 Omnichat 客服小幫手,很高興為您服務! Omnichat 支援多種應用程式和網站,讓企業能夠進行全渠道整合與自動化行銷。根據官方資訊,Omnichat 目前支援的主要應用程式和網站包括: - LINE 官方帳號 - Facebook Messenger - Instagram - WhatsApp - TikTok - WeChat 微信公眾號 - 官網(網站即時聊天、官網顧客行銷) 此外,Omnichat 也能與多種系統整合,例如 Salesforce、HubSpot、Insider、SurveyCake、Emarsys 等 CRM 或行銷工具。 這些平台皆可透過 Omnichat 進行訊息推播、自動化客服、再行銷、互動遊戲等多元應用,協助企業提升顧客互動與轉換率。 如需了解更多詳細功能或整合方式,歡迎參考官方網站說明: [Omnichat 支援平台與功能介紹](https://www.omnichat.ai/tw/cdp-pricing) 如果您有特定平台想深入了解,也可以告訴我,我會提供更詳細的資訊!
    預期答案 · 加權拆解
    I 核心必答 w 60%
    • Omnichat 支援 iOS 和 Android 應用程序及網站
    • 團隊成員可以隨時回覆客戶並查看產品推薦績效
    Judge 推理
    回覆中提到 Omnichat 支援多種應用程式和網站,但未提及 iOS 和 Android 應用程序,且缺少團隊成員可以隨時回覆客戶的資訊,因此完整性和正確性得分較低。
  • 案例 4FB2EACE

    這個網絡研討會的講者有哪些人?

    已完成
    第 1 次嘗試 · 已完成 32895ms
    腳本進度 · 知識與產品查詢 ✓ 已走完
    STEP
    01

    觸發條件

    ● 已觸發 知識與產品查詢
    腳本規則
    - When user asks a question or makes an inquiry
    
    統一處理知識庫查詢與產品資訊查詢,使用並發搜尋提供完整資訊
    STEP
    02

    資訊收集

    — 此案例不測
    此案例 info_held 為空 — bot 不需問取資訊
    腳本規則
    ### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
    - query [string] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
    - keywords_or_codes [array] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none
    STEP
    03

    API 工具

    ● 已呼叫:search_unified
    腳本規則
    1. search_unified — 進階統一搜尋:跨知識庫、產品與連結資料,支援自適應三通道重排序
    STEP
    04

    回覆規則

    ● bot 已回覆(單問單答案例,未啟用多輪迴圈)
    腳本規則
    - Informational questions → Answer with knowledge content only, do not proactively recommend products
    - When user explicitly requests recommendations → Provide only name, price, and key features
    測試 3 步 · 此案例不測 1 步
    對話流程 · 1 turn
    Turn 1 STEP 03 · STEP 04 → search_unified
    USER這個網絡研討會的講者有哪些人?
    BOT讓我幫您查詢一下相關資訊 🔍 您好,我是 Omnichat 客服小幫手,很高興為您服務! 根據目前查詢結果,近期由 Stanford Swim School 與 Omnichat 合作舉辦的網絡研討會(教育業 WhatsApp 自動化轉型攻略)的講者名單如下: - Stanford Swim School|Stephanie Wan(Assistant Project Manager) - Omnichat|Ken Li(Account Director) 如果您想了解更多活動詳情或報名資訊,歡迎參考官方活動頁面:[點此查看詳情與報名](https://seminar.omnichat.ai/hk/?utm_source=Omnichat%20Website&utm_medium=mk-invited&utm_campaign=20260416_Stanford%20Webinar) 如需其他網絡研討會的講者資訊,請提供更明確的活動名稱或日期,我會再為您查詢!還有其他需要協助的地方嗎?

    知識檢索

    0.0%
    Precision
    0.0%
    Recall
    0.0%
    F1
    0.0%
    預期 (1)
    • doc_know_4972 · This chunk announces an Omnichat HK webinar event focused on omnichannel customer attraction strateg
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk announces an Omnichat HK webinar event focused on omnichannel customer attraction strategies using WhatsApp and MTR advertising. It lists speakers from Lukfook Jewellery, JCDecaux Transport, and Omnichat, providing event details and registration information. WhatsApp and MTR* advertising\nSpeaker\nLukfook Jewellery | Nash Chan, Senior E-Commerce Manager,\nJCDecaux Transport | Chris Ng, Associate Programmatic Sales Director\nOmnichat | Wendy Chan, Account Director\nInformation\nType | Webinar\nDate | 2025/06/25 Wednesday\nTime | 14:30\n-16:00\nLocation | Zoom\nRegister Now" }, { "url": "https://www.omnichat.ai/hk/web-livechat", "title": "Website Live Chat: Instant Customer Support|Omnichat HK", "content": "Hong Kong Life\nWhatsApp Business solutions enhance the efficiency of customer services, with the automated chatbot handling over 90% of general enquiries, it allows our team to focus on marketing work and nurturing deeper customer relationships.\n– Jonathan Ko, Chief Marketing Officer of Hong Kong Life\nView More" }, { "url": "https://www.omnichat.ai/hk/whatsapp-business-api", "title": "Official WhatsApp Business API Solution for Commerce|Omnichat HK", "content": "Eatizen\nWe utilised Omni-AI to empower our teams for enhanced efficiency, better data analysis and continuously achieving optimal results.\n— Eileen Tang, Head of Digital Business of Maxim’s Caterers Limited\nView More" }, { "url": "https://www.omnichat.ai/hk/customer-service", "title": "All-in-One Omnichannel Customer Service Solution|Omnichat HK", "content": "14\n%\nClick-through rate\nSuccess story\nOur focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.\n— Howell Wong, Regional Director of Transformation and Operations of SMCP\nSuccess story" }, { "url": "https://www.omnichat.ai/hk/omo-sales", "title": "OMO Sales | Seamlessly Integrate Online and Offline|Omnichat HK", "content": "Skip to content\nOmnichat Logo\nPlatforms\nChannels\nWhatsApp Business Platform (API)\nFacebook Messenger\nInstagram\nLINE\nWeChat\nTikTok\nWebsite Live Chat\nIntegrations\nSalesforce Integration\nEmarsys Integration\nHubSpot Integration\nMeta Ads Platform Integration\nProducts\nSolutions\nCustomer Service\nMarketing\nOMO Sales\nSocial CDP\nnew\nHuman Resources\n
    意料之外 (5)
    • ! doc_know_4986 · This chunk includes Chinese content about customer service solutions with a 30% booking rate increas
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk includes Chinese content about customer service solutions with a 30% booking rate increase for Benefit, social ad enhancement case studies, and a success story of Timberland's 7x cart conversion rate. It reflects Omnichat's focus on integrated marketing and customer service strategies in the Taiwanese market. �際案例\nFull Name 姓名\nContact 聯絡電話\nEmail\nJob Title 職稱\nCompany Name 公司名稱\nCompany Website 公司網址\nYour Requirements 您的需求\nCS 全渠道客服\nMA 自動化行銷\nOMO 銷售\nSocial CDP\nOther Requirements 其他需求\n送出資料\nRegion\n-\n成功送出\n感謝您的填寫,表單已經成功送出,請等待專人與您聯繫。" }, { "url": "https://www.omnichat.ai/tw/customer-service", "title": "全渠道一站式客服方案 - Omnichat", "content": "30\n%\n預約率\n前往成功案例\nBenefit 顧客現在可於網站或通訊軟件,直接預約其皇牌蜜蠟修眉、脫唇毛等專屬服務,令預約率大幅提高30%!\n前往成功案例" }, { "url": "https://www.omnichat.ai/tw/social-ad-enhancement", "title": "社群廣告強化:跨渠道使用 FB、IG、LINE、會員數據加強廣告投放 - Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/success-story/timberland", "title": "Timberland 線上線下引流,購物車轉換率高達 7 倍 - Omnichat", "content": "購物車
    • ! doc_know_4985 · This chunk concludes the Social CDP FAQ section in Chinese, elaborating on the differences between C
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk concludes the Social CDP FAQ section in Chinese, elaborating on the differences between CDP and DMP for data management and advertising. It encourages users to contact industry consultants for personalized discussions and solutions, reinforcing Omnichat's customer-centric approach. 據來改善體驗、提高銷售和增加客戶忠誠度。\n若您已經正在使用 CRM 系統,可將 CRM 系統資料與 Omnichat Social CDP 串接創造更大效益。\nQ: CDP 和 DMP 有什麼不一樣?\nCDP 用於收集、整合、管理客戶的數據,並將其建立為一個單一且統一的客戶資料庫。它主要聚焦在客戶上,幫助企業更好地了解客戶,並利用這些數據來改善體驗、提高銷售和增加客戶忠誠度。\nDMP(Data Management Platform)用於收集、管理和分析大量的用戶和第三方數據,通常針對廣告投放目標而言, DMP 通常會將來自不同來源(如網站、社交媒體、電子郵件等)的數據收集起來,並將其建立為一個單一且統一的用戶資料庫。這樣可以幫助企業進行精準廣告投放,並提高廣告效果。\n預約諮詢\n填寫資料,立即送出\n與產業諮詢師 1:1 對談\n量身打造解決方案\n提供更多實際案例\nFull Name 姓名\nContact 聯絡電話\nEmail\nJob Title 職稱\nCompany Name 公司名稱\nCompany Website 公司網址
    • ! doc_know_4987 · ": "Timberland 線上線下引流,購物車轉換率高達 7 倍 - Omnichat", "content": "購物車再行銷\n自動發送 WhatsApp、LINE、Facebook 訊息,
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      ": "Timberland 線上線下引流,購物車轉換率高達 7 倍 - Omnichat", "content": "購物車再行銷\n自動發送 WhatsApp、LINE、Facebook 訊息,提醒顧客購物車尚有未結帳商品。" }, { "url": "https://www.omnichat.ai/tw/success-story/fila", "title": "FILA WhatsApp 推廣,網站轉換率躍升 3.5 倍 - Omnichat", "content": "購物車再行銷\n自動發送 WhatsApp、LINE、Facebook 訊息,提醒顧客購物車尚有未結帳商品。" }, { "url": "https://www.omnichat.ai/tw/cart-abandonment-recovery", "title": "購物車未結帳提醒 - Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/surveycake", "title": "SurveyCake x Omnichat:透過 LINE、FB、IG、WhatsApp 發放問卷同時整合數據再行銷", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" } ]
    • ! doc_know_4981 · This chunk is in Chinese and focuses on Taiwanese clients like 補體素 using Omnichat's LINE games and a
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk is in Chinese and focuses on Taiwanese clients like 補體素 using Omnichat's LINE games and automated customer journeys to drive high interaction and remarketing conversion rates. It highlights the integration of marketing tools to improve customer engagement and sales. 耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/clients/type/health-care", "title": "健康保健 - Omnichat", "content": "農純鄉\n購物車再行銷\n官網顧客行銷\n一站式客服系統\n廣播訊息\n分眾貼標籤\n客戶資料與購物紀錄\n自動化 Chatbot\n導購連結\n遊戲化行銷\n全渠道顧客身份互通\nLINE 圖文選單\nFB / IG 留言自動回覆\n選擇 Omnichat 作為 Martech 工具,導轉官網用戶變好友,智能且完整的推播功能有效改善我們的痛點。\n《農純鄉》行銷團隊\n完整故事" }, { "url": "https://www.omnichat.ai/tw/hubspot", "title": "整合 HubSpot 與 LINE, 強化社群 CRM、銷售、再行銷 |Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/cdp-pricing", "title": "Social CDP 價格方案 - Omnichat", "content": "跳至主要內容\nLOGO\n平
    • ! doc_know_4982 · This chunk, in Chinese, details Omnichat's Social CDP pricing and features, including multi-channel
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk, in Chinese, details Omnichat's Social CDP pricing and features, including multi-channel data collection from LINE, Facebook, Instagram, WhatsApp, and website tracking. It explains integration with CRM and POS systems, customer profile unification, automated journeys, and marketing analytics. "https://www.omnichat.ai/tw/cdp-pricing", "title": "Social CDP 價格方案 - Omnichat", "content": "跳至主要內容\nLOGO\n平台\n對話渠道\nLINE 官方帳號\nFacebook Messenger\nInstagram\nTikTok\nWechat 微信公眾號\nWhatsApp\n網站\n系統整合\nSalesforce 整合\nHubSpot 整合\nInsider 整合\nSurveyCake 整合\nEmarsys 整合\n產品\n解決方案\n客服方案\n行銷方案\nOMO 方案\nSocial CDP\nnew\n社群廣告強化\nnew\n精選功能\nOmni AI\nLINE 通知型訊息\nMeta Ads 廣告整合\n自動顧客旅程\n發票登錄模組\n會員關係管理\n購物車再行銷\n互動抽獎遊戲\n優惠券管理\n顧客獎勵點數\nLINE 對話下單\n綁定銷售人員\n案例\n產業\n肌膚保養\n寵物用品\n流行服飾\n鞋包配件\n食品零嘴\n娛樂玩具\n生活用品\n健康保健\n旅遊觀光\n價格\n行銷與客服方案\nOMO 全渠道銷售\nSocial CDP\n資源\n部落格\n行銷電子書\n近期活動\n關於 Omnichat\n品牌故事\n商業策略顧問\n專家諮詢\n免費試用\n免費試用\n專家諮詢\n登入\n價格方案\n打破社群�
    TP 0
    FP 5
    FN 1

    回答品質

    26.7%
    相關性
    50.0%
    完整性
    30.0%
    正確性
    0.0%
    加權拆解 · 三層 coverage
    I 核心
    0.0% · w 60%
    • 網絡研討會的講者包括來自六福珠寶的 Nash Chan
    • JCDecaux Transport 的 Chris Ng
    • Omnichat 的 Wendy Chan
    II 重要
    III 補充
    AI 回覆
    讓我幫您查詢一下相關資訊 🔍 您好,我是 Omnichat 客服小幫手,很高興為您服務! 根據目前查詢結果,近期由 Stanford Swim School 與 Omnichat 合作舉辦的網絡研討會(教育業 WhatsApp 自動化轉型攻略)的講者名單如下: - Stanford Swim School|Stephanie Wan(Assistant Project Manager) - Omnichat|Ken Li(Account Director) 如果您想了解更多活動詳情或報名資訊,歡迎參考官方活動頁面:[點此查看詳情與報名](https://seminar.omnichat.ai/hk/?utm_source=Omnichat%20Website&utm_medium=mk-invited&utm_campaign=20260416_Stanford%20Webinar) 如需其他網絡研討會的講者資訊,請提供更明確的活動名稱或日期,我會再為您查詢!還有其他需要協助的地方嗎?
    預期答案 · 加權拆解
    I 核心必答 w 60%
    • 網絡研討會的講者包括來自六福珠寶的 Nash Chan
    • JCDecaux Transport 的 Chris Ng
    • Omnichat 的 Wendy Chan
    Judge 推理
    回覆中提供的講者資訊與正確答案不符,且未涵蓋任何核心必答的內容,因此在相關性、完整性和正確性上均得分不高。
    錯誤陳述 (1)
    • 講者名單中提到的講者與地面真相不符
項目 II.

情境調用與完成

scenario_funnel 10 cases

維度總表

各維度品質分 · 覆蓋率
走對流程 召回
scenario
100.0%
[100.0% – 100.0%] · n=10
F1 100.0% · 召回 100.0% · 精確 100.0%
10 / 10 適用
用對工具 召回
tool_usage
60.0%
[30.0% – 90.0%] · n=10
F1 66.7% · 召回 65.0% · 精確 100.0%
10 / 10 適用
答得到位 平均
answer_quality
42.0%
[26.0% – 55.3%] · n=10
10 / 10 適用
  • 案例 7BD65D19

    你們有什麼蔬果的保存方法?

    已完成
    第 1 次嘗試 · 已完成 25649ms
    腳本進度 · 知識與產品查詢 ✗ 卡關
    STEP
    01

    觸發條件

    ● 已觸發 知識與產品查詢
    腳本規則
    - When user asks a question or makes an inquiry
    
    統一處理知識庫查詢與產品資訊查詢,使用並發搜尋提供完整資訊
    STEP
    02

    資訊收集

    ✗ 已收集 0 / 2 項
    未收集:query、keywords_or_codes
    腳本規則
    ### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
    - query [string] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
    - keywords_or_codes [array] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none
    預期 / 已收集 (0/2)
    欄位 預期值(generate) 已收集(run)
    query 我想了解最新的智能手機型號和功能 — (對話未走到)
    keywords_or_codes [] — (對話未走到)
    STEP
    03

    API 工具

    ○ 等待資訊收集完成
    腳本規則
    1. search_unified — 進階統一搜尋:跨知識庫、產品與連結資料,支援自適應三通道重排序
    STEP
    04

    回覆規則

    ● bot 已回覆(單問單答案例,未啟用多輪迴圈)
    腳本規則
    - Informational questions → Answer with knowledge content only, do not proactively recommend products
    - When user explicitly requests recommendations → Provide only name, price, and key features
    完整測試 4 個步驟
    對話流程 · 1 turn
    Turn 1 STEP 03 · STEP 04 → search_unified
    USER你們有什麼蔬果的保存方法?
    BOT讓我幫您查詢一下相關資訊 🔍 您好,我是 Omnichat 客服小幫手,很高興為您服務! 目前根據我們的知識庫,沒有直接關於「蔬果保存方法」的詳細說明。不過,如果您有其他關於 Omnichat 產品或服務的問題,例如如何提升客服效率、預存回覆功能、全渠道管理等,我都可以為您提供協助。 如果您需要蔬果保存相關的具體建議,建議您參考專業的食品保存網站或相關資源。如果有其他問題,歡迎隨時告訴我!也可以前往我們的官網查看更多資訊:https://www.omnichat.ai/zh-hk/saved-replies/ 請問還有其他需要協助的地方嗎?

    情境路由

    100.0%
    Precision
    100.0%
    Recall
    100.0%
    F1
    100.0%
    預期 (1)
    • 7148 · 知識與產品查詢
    TP 1
    FP 0
    FN 0

    工具使用

    100.0%
    Precision
    100.0%
    Recall
    100.0%
    F1
    100.0%
    預期 (1)
    • search_unified
    TP 1
    FP 0
    FN 0

    回答品質

    26.7%
    相關性
    50.0%
    完整性
    30.0%
    正確性
    0.0%
    加權拆解 · 三層 coverage
    I 核心
    0.0% · w 60%
    • 我們提供多種蔬果的保存方法,包括冷藏、冷凍以及密封保存等方式
    • 能夠有效延長食材的保鮮期
    II 重要
    0.0% · w 30%
    • 具體的方法可以根據不同的蔬果種類調整
    III 補充
    0.0% · w 10%
    • 想了解更多詳細資訊,請隨時詢問
    AI 回覆
    讓我幫您查詢一下相關資訊 🔍 您好,我是 Omnichat 客服小幫手,很高興為您服務! 目前根據我們的知識庫,沒有直接關於「蔬果保存方法」的詳細說明。不過,如果您有其他關於 Omnichat 產品或服務的問題,例如如何提升客服效率、預存回覆功能、全渠道管理等,我都可以為您提供協助。 如果您需要蔬果保存相關的具體建議,建議您參考專業的食品保存網站或相關資源。如果有其他問題,歡迎隨時告訴我!也可以前往我們的官網查看更多資訊:https://www.omnichat.ai/zh-hk/saved-replies/ 請問還有其他需要協助的地方嗎?
    預期答案 · 加權拆解
    I 核心必答 w 60%
    • 我們提供多種蔬果的保存方法,包括冷藏、冷凍以及密封保存等方式
    • 能夠有效延長食材的保鮮期
    II 重要限制 w 30%
    • 具體的方法可以根據不同的蔬果種類調整
    III 補充說明 w 10%
    • 想了解更多詳細資訊,請隨時詢問
    Judge 推理
    這個回覆未能提供用戶所需的蔬果保存方法,且沒有涵蓋任何關鍵點,完全偏離了用戶的問題。回覆中提到的資訊與用戶查詢無關,因此在相關性和完整性上得分都很低。
  • 案例 BB5E2374

    我想了解髮片的安裝方式,如何進行?

    已完成
    第 1 次嘗試 · 已完成 20788ms
    腳本進度 · 知識與產品查詢 ✗ 卡關
    STEP
    01

    觸發條件

    ● 已觸發 知識與產品查詢
    腳本規則
    - When user asks a question or makes an inquiry
    
    統一處理知識庫查詢與產品資訊查詢,使用並發搜尋提供完整資訊
    STEP
    02

    資訊收集

    ✗ 已收集 0 / 2 項
    未收集:query、keywords_or_codes
    腳本規則
    ### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
    - query [string] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
    - keywords_or_codes [array] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none
    預期 / 已收集 (0/2)
    欄位 預期值(generate) 已收集(run)
    query 我想了解最新的智能手錶有哪些功能 — (對話未走到)
    keywords_or_codes [] — (對話未走到)
    STEP
    03

    API 工具

    ○ 等待資訊收集完成
    腳本規則
    1. search_unified — 進階統一搜尋:跨知識庫、產品與連結資料,支援自適應三通道重排序
    STEP
    04

    回覆規則

    ● bot 已回覆(單問單答案例,未啟用多輪迴圈)
    腳本規則
    - Informational questions → Answer with knowledge content only, do not proactively recommend products
    - When user explicitly requests recommendations → Provide only name, price, and key features
    完整測試 4 個步驟
    對話流程 · 1 turn
    Turn 1 STEP 03 · STEP 04 → search_unified
    USER我想了解髮片的安裝方式,如何進行?
    BOT讓我幫您查詢一下相關資訊 🔍 您好,我是 Omnichat 客服小幫手,很高興為您服務! 目前根據我們的資料,尚未查詢到有關「髮片安裝方式」的詳細說明。如果您需要進一步了解髮片的安裝步驟或相關產品資訊,建議您可以直接聯絡專業美髮品牌或門市,或提供更具體的產品名稱,我可以協助您查詢是否有相關教學或說明。 如果您有其他問題,或需要推薦相關產品,也歡迎隨時告訴我!如需更多協助,也可參考我們的官網:https://www.omnichat.ai/tw/ 請問還有其他需要協助的地方嗎?

    情境路由

    100.0%
    Precision
    100.0%
    Recall
    100.0%
    F1
    100.0%
    預期 (1)
    • 7148 · 知識與產品查詢
    TP 1
    FP 0
    FN 0

    工具使用

    100.0%
    Precision
    100.0%
    Recall
    100.0%
    F1
    100.0%
    預期 (1)
    • search_unified
    TP 1
    FP 0
    FN 0

    回答品質

    26.7%
    相關性
    50.0%
    完整性
    30.0%
    正確性
    0.0%
    加權拆解 · 三層 coverage
    I 核心
    0.0% · w 60%
    • 髮片的安裝方式主要包括夾式、膠水式或刺繡式
    • 安裝時要先確保頭髮乾淨且沒有油脂
    • 可以先將自己的頭髮分區
    II 重要
    III 補充
    0.0% · w 10%
    • 如果您需要更詳細的步驟,隨時可以詢問
    AI 回覆
    讓我幫您查詢一下相關資訊 🔍 您好,我是 Omnichat 客服小幫手,很高興為您服務! 目前根據我們的資料,尚未查詢到有關「髮片安裝方式」的詳細說明。如果您需要進一步了解髮片的安裝步驟或相關產品資訊,建議您可以直接聯絡專業美髮品牌或門市,或提供更具體的產品名稱,我可以協助您查詢是否有相關教學或說明。 如果您有其他問題,或需要推薦相關產品,也歡迎隨時告訴我!如需更多協助,也可參考我們的官網:https://www.omnichat.ai/tw/ 請問還有其他需要協助的地方嗎?
    預期答案 · 加權拆解
    I 核心必答 w 60%
    • 髮片的安裝方式主要包括夾式、膠水式或刺繡式
    • 安裝時要先確保頭髮乾淨且沒有油脂
    • 可以先將自己的頭髮分區
    III 補充說明 w 10%
    • 如果您需要更詳細的步驟,隨時可以詢問
    Judge 推理
    這個回答未能提供髮片的安裝方式,缺少了關鍵的安裝步驟和方法,且未遵循要求提供知識內容的規則。
  • 案例 2FBF759F

    有適合的髮片推薦嗎?

    已完成
    第 1 次嘗試 · 已完成 23491ms
    腳本進度 · Product Search ✗ 卡關
    STEP
    01

    觸發條件

    ● 已觸發 Product Search
    腳本規則
    - When a person ask about a product that is suitable
    STEP
    02

    資訊收集

    ✗ 已收集 0 / 1 項
    未收集:Type
    腳本規則
    ### Type of Product — capture the kind of product they would like
    - Type [text] (必填): Type of product
    預期 / 已收集 (0/1)
    欄位 預期值(generate) 已收集(run)
    Type 無線耳機 — (對話未走到)
    STEP
    03

    API 工具

    ○ 等待資訊收集完成
    腳本規則
    1. search_products — 根據使用者需求從產品庫中搜尋並推薦相關產品
    2. search_products_stock — 根據使用者需求呼叫電商 API 即時查詢商品資料,包含名稱、選項、價格、庫存等
    STEP
    04

    回覆規則

    ● bot 已回覆(單問單答案例,未啟用多輪迴圈)
    腳本規則
    - System Role:
    You are an expert e-commerce personal shopper and recommendation engine. Your goal is to analyze the user's request and the provided product catalog to suggest the best possible items.
    
    Task Instructions:
    Based on the user's query and the provided [Product Context], generate a product recommendation list following these exact rules:
    
    Main Recommendations: Select exactly 3 products from the context whose descriptions best match the user's needs.
    
    Sorting Rule: Evaluate the promotions for the 3 selected products. You must sort these 3 products so that the item with the most significant promotion or best current deal is placed at the very top (Product #1).
    
    Promotions: Explicitly state any running promotions, discounts, or offers associated with each recommended product.
    
    Direct Links: Include the direct URL linking to the product's website, strictly using the links provided in the context.
    
    Cross-Sell ("Also Interested"): Recommend exactly 1 similar or complementary product under a dedicated "Are you also interested in...?" section. Include its promotion and link as well.
    
    Output Format:
    Please format your response using the following structure:
    
    Top Recommendations for You:
    
    1. [Product Name] - [Best Promotion/Deal]
    
    Why it fits: [Brief 1-2 sentence explanation based on description]
    
    Current Promotion: [Details of the running promo]
    
    Link: [Direct URL]
    
    2. [Product Name]
    
    Why it fits: [Brief 1-2 sentence explanation based on description]
    
    Current Promotion: [Details of the running promo, or "No current promotion"]
    
    Link: [Direct URL]
    
    3. [Product Name]
    
    Why it fits: [Brief 1-2 sentence explanation based on description]
    
    Current Promotion: [Details of the running promo, or "No current promotion"]
    
    Link: [Direct URL]
    
    💡 You might also be interested in:
    
    [Similar Product Name]
    
    Why you might like this: [Brief explanation of why it complements the main request]
    
    Current Promotion: [Details of the running promo]
    
    Link: [Direct URL]
    完整測試 4 個步驟
    對話流程 · 1 turn
    Turn 1 STEP 03 · STEP 04 → search_products
    USER有適合的髮片推薦嗎?
    BOT稍等一下我來幫您查詢 💡 很抱歉,目前我們的產品庫中沒有找到相關的髮片推薦商品。如果您有其他需求或想要查詢不同類型的產品,歡迎告訴我,我會很樂意協助您找到合適的商品!請問還有其他需要幫忙的地方嗎?

    情境路由

    100.0%
    Precision
    100.0%
    Recall
    100.0%
    F1
    100.0%
    預期 (1)
    • 7151 · Product Search
    TP 1
    FP 0
    FN 0

    工具使用

    66.7%
    Precision
    100.0%
    Recall
    50.0%
    F1
    66.7%
    預期 (2)
    • search_products
    • search_products_stock
    TP 1
    FP 0
    FN 1

    回答品質

    0.0%
    相關性
    0.0%
    完整性
    0.0%
    正確性
    0.0%
    加權拆解 · 三層 coverage
    I 核心
    0.0% · w 60%
    • 髮片A享有20%折扣
    • 髮片B的材質輕便舒適
    • 髮片C提供多種顏色選擇
    • 髮片D目前享有15%的優惠
    II 重要
    III 補充
    AI 回覆
    稍等一下我來幫您查詢 💡 很抱歉,目前我們的產品庫中沒有找到相關的髮片推薦商品。如果您有其他需求或想要查詢不同類型的產品,歡迎告訴我,我會很樂意協助您找到合適的商品!請問還有其他需要幫忙的地方嗎?
    預期答案 · 加權拆解
    I 核心必答 w 60%
    • 髮片A享有20%折扣
    • 髮片B的材質輕便舒適
    • 髮片C提供多種顏色選擇
    • 髮片D目前享有15%的優惠
    Judge 推理
    這個回覆完全沒有提供任何髮片的推薦,與用戶的查詢不相關,也未滿足任何的回答要求,因此在相關性、完整性和正確性上都得分為零。
  • 案例 7B1D6006

    你們有適合的假髮嗎?

    已完成
    第 1 次嘗試 · 已完成 28370ms
    腳本進度 · Product Search ✗ 卡關
    STEP
    01

    觸發條件

    ● 已觸發 Product Search
    腳本規則
    - When a person ask about a product that is suitable
    STEP
    02

    資訊收集

    ✗ 已收集 0 / 1 項
    未收集:Type
    腳本規則
    ### Type of Product — capture the kind of product they would like
    - Type [text] (必填): Type of product
    預期 / 已收集 (0/1)
    欄位 預期值(generate) 已收集(run)
    Type 無線耳機 — (對話未走到)
    STEP
    03

    API 工具

    ○ 等待資訊收集完成
    腳本規則
    1. search_products — 根據使用者需求從產品庫中搜尋並推薦相關產品
    2. search_products_stock — 根據使用者需求呼叫電商 API 即時查詢商品資料,包含名稱、選項、價格、庫存等
    STEP
    04

    回覆規則

    ● bot 已回覆(單問單答案例,未啟用多輪迴圈)
    腳本規則
    - System Role:
    You are an expert e-commerce personal shopper and recommendation engine. Your goal is to analyze the user's request and the provided product catalog to suggest the best possible items.
    
    Task Instructions:
    Based on the user's query and the provided [Product Context], generate a product recommendation list following these exact rules:
    
    Main Recommendations: Select exactly 3 products from the context whose descriptions best match the user's needs.
    
    Sorting Rule: Evaluate the promotions for the 3 selected products. You must sort these 3 products so that the item with the most significant promotion or best current deal is placed at the very top (Product #1).
    
    Promotions: Explicitly state any running promotions, discounts, or offers associated with each recommended product.
    
    Direct Links: Include the direct URL linking to the product's website, strictly using the links provided in the context.
    
    Cross-Sell ("Also Interested"): Recommend exactly 1 similar or complementary product under a dedicated "Are you also interested in...?" section. Include its promotion and link as well.
    
    Output Format:
    Please format your response using the following structure:
    
    Top Recommendations for You:
    
    1. [Product Name] - [Best Promotion/Deal]
    
    Why it fits: [Brief 1-2 sentence explanation based on description]
    
    Current Promotion: [Details of the running promo]
    
    Link: [Direct URL]
    
    2. [Product Name]
    
    Why it fits: [Brief 1-2 sentence explanation based on description]
    
    Current Promotion: [Details of the running promo, or "No current promotion"]
    
    Link: [Direct URL]
    
    3. [Product Name]
    
    Why it fits: [Brief 1-2 sentence explanation based on description]
    
    Current Promotion: [Details of the running promo, or "No current promotion"]
    
    Link: [Direct URL]
    
    💡 You might also be interested in:
    
    [Similar Product Name]
    
    Why you might like this: [Brief explanation of why it complements the main request]
    
    Current Promotion: [Details of the running promo]
    
    Link: [Direct URL]
    完整測試 4 個步驟
    對話流程 · 1 turn
    Turn 1 STEP 04
    USER你們有適合的假髮嗎?
    BOT讓我幫您查詢一下相關資訊 🔍 您好,我是 Omnichat,很高興為您服務!我們有多種假髮產品可供選擇。請問您需要哪一種類型的假髮呢?例如:全頂假髮、半頂假髮、時尚造型假髮,還是醫療用假髮?也歡迎告訴我您的需求(如長度、顏色、用途等),我可以幫您推薦最適合的產品! 請提供您想要的假髮類型或需求,讓我為您推薦合適的商品。

    情境路由

    100.0%
    Precision
    100.0%
    Recall
    100.0%
    F1
    100.0%
    預期 (1)
    • 7151 · Product Search
    TP 1
    FP 0
    FN 0

    工具使用

    0.0%
    Precision
    Recall
    0.0%
    F1
    0.0%
    預期 (2)
    • search_products
    • search_products_stock
    TP 0
    FP 0
    FN 2

    回答品質

    33.3%
    相關性
    70.0%
    完整性
    30.0%
    正確性
    0.0%
    加權拆解 · 三層 coverage
    I 核心
    0.0% · w 60%
    • 頭髮自然捲的假髮 - 限時優惠 30% 折扣
    • 假髮專用護理套裝可以延長假髮的使用壽命,維持良好狀態
    • 直髮假髮 - 新品上架
    • 卷髮器可以為假髮增加更多造型選擇,讓你的造型更加多變
    II 重要
    0.0% · w 30%
    • 目前優惠: 沒有目前優惠
    III 補充
    AI 回覆
    讓我幫您查詢一下相關資訊 🔍 您好,我是 Omnichat,很高興為您服務!我們有多種假髮產品可供選擇。請問您需要哪一種類型的假髮呢?例如:全頂假髮、半頂假髮、時尚造型假髮,還是醫療用假髮?也歡迎告訴我您的需求(如長度、顏色、用途等),我可以幫您推薦最適合的產品! 請提供您想要的假髮類型或需求,讓我為您推薦合適的商品。
    預期答案 · 加權拆解
    I 核心必答 w 60%
    • 頭髮自然捲的假髮 - 限時優惠 30% 折扣
    • 假髮專用護理套裝可以延長假髮的使用壽命,維持良好狀態
    • 直髮假髮 - 新品上架
    • 卷髮器可以為假髮增加更多造型選擇,讓你的造型更加多變
    • 目前優惠: 限時折扣10%
    II 重要限制 w 30%
    • 目前優惠: 沒有目前優惠
    Judge 推理
    這個回覆雖然有詢問用戶需求,但並未提供具體的假髮推薦,缺乏必要的產品資訊和促銷細節,未能符合用戶的查詢要求。
  • 案例 20703596

    可以查詢一下最新的產品資訊嗎?

    已完成
    第 1 次嘗試 · 已完成 43256ms
    腳本進度 · 知識與產品查詢 ✗ 卡關
    STEP
    01

    觸發條件

    ● 已觸發 知識與產品查詢
    腳本規則
    - When user asks a question or makes an inquiry
    
    統一處理知識庫查詢與產品資訊查詢,使用並發搜尋提供完整資訊
    STEP
    02

    資訊收集

    ✗ 已收集 0 / 2 項
    未收集:query、keywords_or_codes
    腳本規則
    ### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
    - query [string] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
    - keywords_or_codes [array] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none
    預期 / 已收集 (0/2)
    欄位 預期值(generate) 已收集(run)
    query 我想了解最新的智能手錶有哪些功能 — (對話未走到)
    keywords_or_codes [] — (對話未走到)
    STEP
    03

    API 工具

    ○ 等待資訊收集完成
    腳本規則
    1. search_unified — 進階統一搜尋:跨知識庫、產品與連結資料,支援自適應三通道重排序
    STEP
    04

    回覆規則

    ● bot 已回覆(單問單答案例,未啟用多輪迴圈)
    腳本規則
    - Informational questions → Answer with knowledge content only, do not proactively recommend products
    - When user explicitly requests recommendations → Provide only name, price, and key features
    完整測試 4 個步驟
    對話流程 · 1 turn
    Turn 1 STEP 03 · STEP 04 → search_unified
    USER可以查詢一下最新的產品資訊嗎?
    BOT稍等一下我來幫您查詢 💡 您好,我是 Omnichat 客服小幫手 Omnichat,很高興為您服務!以下是 Omnichat 最新的產品資訊重點: 1. Social CDP 社群顧客資料平台 - 支援 LINE、Facebook、Instagram、WhatsApp 等多渠道資料整合與網站行為追蹤。 - 可串接 CRM、POS 系統,統一顧客輪廓,並自動化顧客旅程與行銷分析。 - 了解更多方案與價格,請參考官方頁面:Social CDP 價格方案 2. Omni AI Agent Studio - 幫助企業打造專屬 AI 團隊,提升客服與行銷自動化能力。 - 詳細新聞介紹可參考:Omnichat 推出 Omni AI Agent Studio 3. 全渠道一站式客服方案 - 整合多平台訊息,提升預約率(如 Benefit 預約率提升 30%)。 - 相關案例詳見:全渠道一站式客服方案 4. 社群廣告強化與再行銷 - 跨渠道(FB/IG/LINE/會員數據)加強廣告投放及購物車再行銷,提升轉換率。 - 例如 Timberland 購物車轉換率提升 7 倍、FILA 網站轉換率提升 3.5 倍。 5. 實際應用案例 - 屈臣氏利用 Omnichat 實現個人化健康諮詢。 - 補體素 LINE 遊戲創造高互動,20% 再行銷轉換率。 更多最新消息與媒體報導,歡迎瀏覽 Omnichat 媒體中心: https://www.omnichat.ai/zh-hk/media-centre/ 如果您需要針對某項產品深入了解或想獲得推薦,請告訴我您的需求,我可以提供更詳細的資訊或協助!

    情境路由

    100.0%
    Precision
    100.0%
    Recall
    100.0%
    F1
    100.0%
    預期 (1)
    • 7148 · 知識與產品查詢
    TP 1
    FP 0
    FN 0

    工具使用

    100.0%
    Precision
    100.0%
    Recall
    100.0%
    F1
    100.0%
    預期 (1)
    • search_unified
    TP 1
    FP 0
    FN 0

    回答品質

    66.7%
    相關性
    70.0%
    完整性
    50.0%
    正確性
    80.0%
    加權拆解 · 三層 coverage
    I 核心
    II 重要
    III 補充
    0.0% · w 10%
    • 請問你想知道哪一款產品的資訊
    AI 回覆
    稍等一下我來幫您查詢 💡 您好,我是 Omnichat 客服小幫手 Omnichat,很高興為您服務!以下是 Omnichat 最新的產品資訊重點: 1. Social CDP 社群顧客資料平台 - 支援 LINE、Facebook、Instagram、WhatsApp 等多渠道資料整合與網站行為追蹤。 - 可串接 CRM、POS 系統,統一顧客輪廓,並自動化顧客旅程與行銷分析。 - 了解更多方案與價格,請參考官方頁面:Social CDP 價格方案 2. Omni AI Agent Studio - 幫助企業打造專屬 AI 團隊,提升客服與行銷自動化能力。 - 詳細新聞介紹可參考:Omnichat 推出 Omni AI Agent Studio 3. 全渠道一站式客服方案 - 整合多平台訊息,提升預約率(如 Benefit 預約率提升 30%)。 - 相關案例詳見:全渠道一站式客服方案 4. 社群廣告強化與再行銷 - 跨渠道(FB/IG/LINE/會員數據)加強廣告投放及購物車再行銷,提升轉換率。 - 例如 Timberland 購物車轉換率提升 7 倍、FILA 網站轉換率提升 3.5 倍。 5. 實際應用案例 - 屈臣氏利用 Omnichat 實現個人化健康諮詢。 - 補體素 LINE 遊戲創造高互動,20% 再行銷轉換率。 更多最新消息與媒體報導,歡迎瀏覽 Omnichat 媒體中心: https://www.omnichat.ai/zh-hk/media-centre/ 如果您需要針對某項產品深入了解或想獲得推薦,請告訴我您的需求,我可以提供更詳細的資訊或協助!
    預期答案 · 加權拆解
    III 補充說明 w 10%
    • 請問你想知道哪一款產品的資訊
    Judge 推理
    回覆中提供了最新產品資訊,但未詢問用戶想了解的具體產品,未符合要求的補充 CTA,導致完整性不足。
  • 案例 E4ADEB9B

    請問怎麼查詢你們的產品和相關知識?

    已完成
    第 1 次嘗試 · 已完成 45711ms
    腳本進度 · 知識與產品查詢 ✗ 卡關
    STEP
    01

    觸發條件

    ● 已觸發 知識與產品查詢
    腳本規則
    - When user asks a question or makes an inquiry
    
    統一處理知識庫查詢與產品資訊查詢,使用並發搜尋提供完整資訊
    STEP
    02

    資訊收集

    ✗ 已收集 0 / 2 項
    未收集:query、keywords_or_codes
    腳本規則
    ### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
    - query [string] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
    - keywords_or_codes [array] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none
    預期 / 已收集 (0/2)
    欄位 預期值(generate) 已收集(run)
    query 我想了解最新的智能手機型號和功能 — (對話未走到)
    keywords_or_codes [] — (對話未走到)
    STEP
    03

    API 工具

    ○ 等待資訊收集完成
    腳本規則
    1. search_unified — 進階統一搜尋:跨知識庫、產品與連結資料,支援自適應三通道重排序
    STEP
    04

    回覆規則

    ● bot 已回覆(單問單答案例,未啟用多輪迴圈)
    腳本規則
    - Informational questions → Answer with knowledge content only, do not proactively recommend products
    - When user explicitly requests recommendations → Provide only name, price, and key features
    完整測試 4 個步驟
    對話流程 · 1 turn
    Turn 1 STEP 03 · STEP 04 → search_unified
    USER請問怎麼查詢你們的產品和相關知識?
    BOT稍等一下我來幫您查詢 💡 您好,我是 Omnichat 客服小幫手,很高興為您服務! 若您想查詢我們的產品和相關知識,可以參考以下幾種方式: 1. 產品與功能介紹 - 您可以直接瀏覽我們的官網,了解各項產品功能,例如 Social CDP(社群顧客資料平台)、OMO 全通路銷售、對話渠道整合(LINE、Facebook、Instagram、WhatsApp 等)、自動化顧客旅程、購物車再行銷等。每個功能頁面都會有詳細說明與常見問題解答。 - 例如,您可參考 Social CDP 的詳細介紹與價格方案:[Social CDP 價格方案 - Omnichat](https://www.omnichat.ai/tw/cdp-pricing) 2. 常見問題與應用案例 - 我們網站上有豐富的常見問題區,針對不同產品(如 Facebook Messenger 自動化、SurveyCake 問卷發放等)都有詳細解答。 - 也可參考實際品牌案例,例如 Timberland、FILA 如何運用 Omnichat 提升轉換率:[成功案例](https://www.omnichat.ai/tw/success-story/fila/) 3. 專人諮詢與免費試用 - 若您需要更深入的產品諮詢或想體驗免費試用,可以直接在官網預約專人聯繫,我們會有顧問協助您評估最適合的解決方案。 4. 其他資源 - 部落格、行銷電子書及近期活動等資源,也能協助您快速了解最新功能與應用趨勢。 如果您有特定想查詢的產品名稱或功能,歡迎告訴我,我可以幫您提供更精準的資訊或相關連結!需要我協助導引到哪一個產品或知識主題嗎?

    情境路由

    100.0%
    Precision
    100.0%
    Recall
    100.0%
    F1
    100.0%
    預期 (1)
    • 7148 · 知識與產品查詢
    TP 1
    FP 0
    FN 0

    工具使用

    100.0%
    Precision
    100.0%
    Recall
    100.0%
    F1
    100.0%
    預期 (1)
    • search_unified
    TP 1
    FP 0
    FN 0

    回答品質

    80.0%
    相關性
    90.0%
    完整性
    70.0%
    正確性
    80.0%
    加權拆解 · 三層 coverage
    I 核心
    50.0% · w 60%
    • 您可以透過發送您的主要問題或主題來查詢產品及相關知識
    • 我們會提供完整的資訊
    II 重要
    III 補充
    10.0% · w 10%
    AI 回覆
    稍等一下我來幫您查詢 💡 您好,我是 Omnichat 客服小幫手,很高興為您服務! 若您想查詢我們的產品和相關知識,可以參考以下幾種方式: 1. 產品與功能介紹 - 您可以直接瀏覽我們的官網,了解各項產品功能,例如 Social CDP(社群顧客資料平台)、OMO 全通路銷售、對話渠道整合(LINE、Facebook、Instagram、WhatsApp 等)、自動化顧客旅程、購物車再行銷等。每個功能頁面都會有詳細說明與常見問題解答。 - 例如,您可參考 Social CDP 的詳細介紹與價格方案:[Social CDP 價格方案 - Omnichat](https://www.omnichat.ai/tw/cdp-pricing) 2. 常見問題與應用案例 - 我們網站上有豐富的常見問題區,針對不同產品(如 Facebook Messenger 自動化、SurveyCake 問卷發放等)都有詳細解答。 - 也可參考實際品牌案例,例如 Timberland、FILA 如何運用 Omnichat 提升轉換率:[成功案例](https://www.omnichat.ai/tw/success-story/fila/) 3. 專人諮詢與免費試用 - 若您需要更深入的產品諮詢或想體驗免費試用,可以直接在官網預約專人聯繫,我們會有顧問協助您評估最適合的解決方案。 4. 其他資源 - 部落格、行銷電子書及近期活動等資源,也能協助您快速了解最新功能與應用趨勢。 如果您有特定想查詢的產品名稱或功能,歡迎告訴我,我可以幫您提供更精準的資訊或相關連結!需要我協助導引到哪一個產品或知識主題嗎?
    預期答案 · 加權拆解
    I 核心必答 w 60%
    • 您可以透過發送您的主要問題或主題來查詢產品及相關知識
    • 我們會提供完整的資訊
    III 補充說明 w 10%
    • 請告訴我您的具體查詢內容,我將協助您
    Judge 推理
    這個回答雖然提供了多種查詢產品和相關知識的方式,但未能直接回應用戶的具體查詢要求,且缺少了要求的具體查詢內容的引導。
  • 案例 AB375DF6

    有什麼適合的產品推薦嗎?

    已完成
    第 1 次嘗試 · 已完成 19109ms
    腳本進度 · Product Search ✗ 卡關
    STEP
    01

    觸發條件

    ● 已觸發 Product Search
    腳本規則
    - When a person ask about a product that is suitable
    STEP
    02

    資訊收集

    ✗ 已收集 0 / 1 項
    未收集:Type
    腳本規則
    ### Type of Product — capture the kind of product they would like
    - Type [text] (必填): Type of product
    預期 / 已收集 (0/1)
    欄位 預期值(generate) 已收集(run)
    Type 無線耳機 — (對話未走到)
    STEP
    03

    API 工具

    ○ 等待資訊收集完成
    腳本規則
    1. search_products — 根據使用者需求從產品庫中搜尋並推薦相關產品
    2. search_products_stock — 根據使用者需求呼叫電商 API 即時查詢商品資料,包含名稱、選項、價格、庫存等
    STEP
    04

    回覆規則

    ● bot 已回覆(單問單答案例,未啟用多輪迴圈)
    腳本規則
    - System Role:
    You are an expert e-commerce personal shopper and recommendation engine. Your goal is to analyze the user's request and the provided product catalog to suggest the best possible items.
    
    Task Instructions:
    Based on the user's query and the provided [Product Context], generate a product recommendation list following these exact rules:
    
    Main Recommendations: Select exactly 3 products from the context whose descriptions best match the user's needs.
    
    Sorting Rule: Evaluate the promotions for the 3 selected products. You must sort these 3 products so that the item with the most significant promotion or best current deal is placed at the very top (Product #1).
    
    Promotions: Explicitly state any running promotions, discounts, or offers associated with each recommended product.
    
    Direct Links: Include the direct URL linking to the product's website, strictly using the links provided in the context.
    
    Cross-Sell ("Also Interested"): Recommend exactly 1 similar or complementary product under a dedicated "Are you also interested in...?" section. Include its promotion and link as well.
    
    Output Format:
    Please format your response using the following structure:
    
    Top Recommendations for You:
    
    1. [Product Name] - [Best Promotion/Deal]
    
    Why it fits: [Brief 1-2 sentence explanation based on description]
    
    Current Promotion: [Details of the running promo]
    
    Link: [Direct URL]
    
    2. [Product Name]
    
    Why it fits: [Brief 1-2 sentence explanation based on description]
    
    Current Promotion: [Details of the running promo, or "No current promotion"]
    
    Link: [Direct URL]
    
    3. [Product Name]
    
    Why it fits: [Brief 1-2 sentence explanation based on description]
    
    Current Promotion: [Details of the running promo, or "No current promotion"]
    
    Link: [Direct URL]
    
    💡 You might also be interested in:
    
    [Similar Product Name]
    
    Why you might like this: [Brief explanation of why it complements the main request]
    
    Current Promotion: [Details of the running promo]
    
    Link: [Direct URL]
    完整測試 4 個步驟
    對話流程 · 1 turn
    Turn 1 STEP 04
    USER有什麼適合的產品推薦嗎?
    BOT正在為您搜尋最新資料 ⏳ 您好,我是 Omnichat,很高興為您服務!請問您有特定想找哪一類型的產品嗎?例如:美妝、家電、生活用品、食品等。請告訴我您感興趣的產品類型,這樣我才能為您推薦最適合的商品喔!

    情境路由

    100.0%
    Precision
    100.0%
    Recall
    100.0%
    F1
    100.0%
    預期 (1)
    • 7151 · Product Search
    TP 1
    FP 0
    FN 0

    工具使用

    0.0%
    Precision
    Recall
    0.0%
    F1
    0.0%
    預期 (2)
    • search_products
    • search_products_stock
    TP 0
    FP 0
    FN 2

    回答品質

    26.7%
    相關性
    50.0%
    完整性
    30.0%
    正確性
    0.0%
    加權拆解 · 三層 coverage
    I 核心
    0.0% · w 60%
    • 精選髮片限時八折優惠
    • 假髮免運費優惠
    • 髮品套裝沒有促銷
    • 髮型造型工具享有九折優惠
    II 重要
    0.0% · w 30%
    • 這款髮片材質輕盈且自然
    • 這款假髮的設計讓佩戴者看起來更加自然
    • 這款髮品套裝適合所有髮質,提供完美保養
    • 這款工具適合搭配所有髮型,讓您的造型更專業
    III 補充
    0.0% · w 10%
    • 連結:[產品連結]
    AI 回覆
    正在為您搜尋最新資料 ⏳ 您好,我是 Omnichat,很高興為您服務!請問您有特定想找哪一類型的產品嗎?例如:美妝、家電、生活用品、食品等。請告訴我您感興趣的產品類型,這樣我才能為您推薦最適合的商品喔!
    預期答案 · 加權拆解
    I 核心必答 w 60%
    • 精選髮片限時八折優惠
    • 假髮免運費優惠
    • 髮品套裝沒有促銷
    • 髮型造型工具享有九折優惠
    II 重要限制 w 30%
    • 這款髮片材質輕盈且自然
    • 這款假髮的設計讓佩戴者看起來更加自然
    • 這款髮品套裝適合所有髮質,提供完美保養
    • 這款工具適合搭配所有髮型,讓您的造型更專業
    III 補充說明 w 10%
    • 連結:[產品連結]
    Judge 推理
    這個回覆未能提供任何具體的產品推薦,完全沒有符合用戶需求的內容,且未遵循系統規則中的要求,導致相關性、完整性和正確性都很低。
  • 案例 3539554D

    你們的產品資訊查詢是怎麼運作的?

    已完成
    第 1 次嘗試 · 已完成 48708ms
    腳本進度 · 知識與產品查詢 ✗ 卡關
    STEP
    01

    觸發條件

    ● 已觸發 知識與產品查詢
    腳本規則
    - When user asks a question or makes an inquiry
    
    統一處理知識庫查詢與產品資訊查詢,使用並發搜尋提供完整資訊
    STEP
    02

    資訊收集

    ✗ 已收集 0 / 2 項
    未收集:query、keywords_or_codes
    腳本規則
    ### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
    - query [string] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
    - keywords_or_codes [array] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none
    預期 / 已收集 (0/2)
    欄位 預期值(generate) 已收集(run)
    query 我想了解最新的智能手錶有哪些功能 — (對話未走到)
    keywords_or_codes [] — (對話未走到)
    STEP
    03

    API 工具

    ○ 等待資訊收集完成
    腳本規則
    1. search_unified — 進階統一搜尋:跨知識庫、產品與連結資料,支援自適應三通道重排序
    STEP
    04

    回覆規則

    ● bot 已回覆(單問單答案例,未啟用多輪迴圈)
    腳本規則
    - Informational questions → Answer with knowledge content only, do not proactively recommend products
    - When user explicitly requests recommendations → Provide only name, price, and key features
    完整測試 4 個步驟
    對話流程 · 1 turn
    Turn 1 STEP 03 · STEP 04 → search_unified
    USER你們的產品資訊查詢是怎麼運作的?
    BOT稍等一下我來幫您查詢 💡 您好,我是 Omnichat 客服小幫手,很高興為您說明我們的產品資訊查詢運作方式! Omnichat 的產品資訊查詢,主要是透過整合多個社群渠道(如 LINE、Facebook、Instagram、WhatsApp)以及網站行為追蹤,將顧客在不同平台上的互動資料集中管理。這些資料可以與您的 CRM 或 POS 系統串接,進一步比對分群,建立單一且完整的顧客輪廓。 查詢流程大致如下: - 多渠道資料自動收集:包括社群訊息、網站瀏覽、購物行為等。 - 整合與分群:系統會自動比對顧客身份,將不同來源的資料整合成單一檔案,並依據活躍度或轉換潛力進行分群。 - 自動化旅程推播:根據顧客行為,自動發送再行銷訊息(如購物車提醒),提升轉換率。 - 數據分析與成效追蹤:可追蹤社群互動、網站行為及跨渠道購物紀錄,協助企業優化營運策略。 如果您想深入了解 Omnichat 的產品功能或需要量身打造的解決方案,也歡迎預約專人諮詢,我們會有產業顧問一對一協助您! 更多資訊也可參考我們的官網說明: - Social CDP 介紹與價格方案:https://www.omnichat.ai/tw/cdp-pricing - 全通路客服方案:https://www.omnichat.ai/tw/customer-service 請問還有其他想了解的細節嗎?需要我協助預約產品示範嗎?

    情境路由

    100.0%
    Precision
    100.0%
    Recall
    100.0%
    F1
    100.0%
    預期 (1)
    • 7148 · 知識與產品查詢
    TP 1
    FP 0
    FN 0

    工具使用

    100.0%
    Precision
    100.0%
    Recall
    100.0%
    F1
    100.0%
    預期 (1)
    • search_unified
    TP 1
    FP 0
    FN 0

    回答品質

    73.3%
    相關性
    90.0%
    完整性
    50.0%
    正確性
    80.0%
    加權拆解 · 三層 coverage
    I 核心
    50.0% · w 60%
    • 我們的產品資訊查詢會統一處理知識庫查詢與產品資訊查詢
    • 使用並發搜尋來提供完整的資訊
    II 重要
    III 補充
    0.0% · w 10%
    • 當你有任何問題或查詢時,我們會進行相關的搜尋來給你答案
    AI 回覆
    稍等一下我來幫您查詢 💡 您好,我是 Omnichat 客服小幫手,很高興為您說明我們的產品資訊查詢運作方式! Omnichat 的產品資訊查詢,主要是透過整合多個社群渠道(如 LINE、Facebook、Instagram、WhatsApp)以及網站行為追蹤,將顧客在不同平台上的互動資料集中管理。這些資料可以與您的 CRM 或 POS 系統串接,進一步比對分群,建立單一且完整的顧客輪廓。 查詢流程大致如下: - 多渠道資料自動收集:包括社群訊息、網站瀏覽、購物行為等。 - 整合與分群:系統會自動比對顧客身份,將不同來源的資料整合成單一檔案,並依據活躍度或轉換潛力進行分群。 - 自動化旅程推播:根據顧客行為,自動發送再行銷訊息(如購物車提醒),提升轉換率。 - 數據分析與成效追蹤:可追蹤社群互動、網站行為及跨渠道購物紀錄,協助企業優化營運策略。 如果您想深入了解 Omnichat 的產品功能或需要量身打造的解決方案,也歡迎預約專人諮詢,我們會有產業顧問一對一協助您! 更多資訊也可參考我們的官網說明: - Social CDP 介紹與價格方案:https://www.omnichat.ai/tw/cdp-pricing - 全通路客服方案:https://www.omnichat.ai/tw/customer-service 請問還有其他想了解的細節嗎?需要我協助預約產品示範嗎?
    預期答案 · 加權拆解
    I 核心必答 w 60%
    • 我們的產品資訊查詢會統一處理知識庫查詢與產品資訊查詢
    • 使用並發搜尋來提供完整的資訊
    III 補充說明 w 10%
    • 當你有任何問題或查詢時,我們會進行相關的搜尋來給你答案
    Judge 推理
    這個回答雖然提供了產品資訊查詢的運作方式,但未能涵蓋所有關鍵點,特別是關於知識庫查詢的統一處理和並發搜尋的使用。此外,回答中包含了不必要的產品推薦,違反了規則。
  • 案例 1B6045E4

    你們有什麼適合的產品嗎?

    已完成
    第 1 次嘗試 · 已完成 18573ms
    腳本進度 · Product Search ✗ 卡關
    STEP
    01

    觸發條件

    ● 已觸發 Product Search
    腳本規則
    - When a person ask about a product that is suitable
    STEP
    02

    資訊收集

    ✗ 已收集 0 / 1 項
    未收集:Type
    腳本規則
    ### Type of Product — capture the kind of product they would like
    - Type [text] (必填): Type of product
    預期 / 已收集 (0/1)
    欄位 預期值(generate) 已收集(run)
    Type 無線耳機 — (對話未走到)
    STEP
    03

    API 工具

    ○ 等待資訊收集完成
    腳本規則
    1. search_products — 根據使用者需求從產品庫中搜尋並推薦相關產品
    2. search_products_stock — 根據使用者需求呼叫電商 API 即時查詢商品資料,包含名稱、選項、價格、庫存等
    STEP
    04

    回覆規則

    ● bot 已回覆(單問單答案例,未啟用多輪迴圈)
    腳本規則
    - System Role:
    You are an expert e-commerce personal shopper and recommendation engine. Your goal is to analyze the user's request and the provided product catalog to suggest the best possible items.
    
    Task Instructions:
    Based on the user's query and the provided [Product Context], generate a product recommendation list following these exact rules:
    
    Main Recommendations: Select exactly 3 products from the context whose descriptions best match the user's needs.
    
    Sorting Rule: Evaluate the promotions for the 3 selected products. You must sort these 3 products so that the item with the most significant promotion or best current deal is placed at the very top (Product #1).
    
    Promotions: Explicitly state any running promotions, discounts, or offers associated with each recommended product.
    
    Direct Links: Include the direct URL linking to the product's website, strictly using the links provided in the context.
    
    Cross-Sell ("Also Interested"): Recommend exactly 1 similar or complementary product under a dedicated "Are you also interested in...?" section. Include its promotion and link as well.
    
    Output Format:
    Please format your response using the following structure:
    
    Top Recommendations for You:
    
    1. [Product Name] - [Best Promotion/Deal]
    
    Why it fits: [Brief 1-2 sentence explanation based on description]
    
    Current Promotion: [Details of the running promo]
    
    Link: [Direct URL]
    
    2. [Product Name]
    
    Why it fits: [Brief 1-2 sentence explanation based on description]
    
    Current Promotion: [Details of the running promo, or "No current promotion"]
    
    Link: [Direct URL]
    
    3. [Product Name]
    
    Why it fits: [Brief 1-2 sentence explanation based on description]
    
    Current Promotion: [Details of the running promo, or "No current promotion"]
    
    Link: [Direct URL]
    
    💡 You might also be interested in:
    
    [Similar Product Name]
    
    Why you might like this: [Brief explanation of why it complements the main request]
    
    Current Promotion: [Details of the running promo]
    
    Link: [Direct URL]
    完整測試 4 個步驟
    對話流程 · 1 turn
    Turn 1 STEP 04
    USER你們有什麼適合的產品嗎?
    BOT稍等一下我來幫您查詢 💡 您好,我是 Omnichat,很高興為您服務!請問您正在尋找哪一類型的產品呢?例如:美妝保養、家電、3C產品、日用品等。請告訴我您的需求,我可以為您推薦最適合的商品喔!

    情境路由

    100.0%
    Precision
    100.0%
    Recall
    100.0%
    F1
    100.0%
    預期 (1)
    • 7151 · Product Search
    TP 1
    FP 0
    FN 0

    工具使用

    0.0%
    Precision
    Recall
    0.0%
    F1
    0.0%
    預期 (2)
    • search_products
    • search_products_stock
    TP 0
    FP 0
    FN 2

    回答品質

    40.0%
    相關性
    90.0%
    完整性
    30.0%
    正確性
    0.0%
    加權拆解 · 三層 coverage
    I 核心
    50.0% · w 60%
    II 重要
    III 補充
    0.0% · w 10%
    • 請告訴我您想要的產品類型,這樣我能夠提供最合適的建議
    AI 回覆
    稍等一下我來幫您查詢 💡 您好,我是 Omnichat,很高興為您服務!請問您正在尋找哪一類型的產品呢?例如:美妝保養、家電、3C產品、日用品等。請告訴我您的需求,我可以為您推薦最適合的商品喔!
    預期答案 · 加權拆解
    I 核心必答 w 60%
    • 我們可以幫您推薦相關的產品
    III 補充說明 w 10%
    • 請告訴我您想要的產品類型,這樣我能夠提供最合適的建議
    Judge 推理
    這個回覆雖然有詢問用戶需求,但未能提供具體的產品推薦,且缺少了必要的補充建議,導致完整性和正確性都不符合要求。
    錯誤陳述 (1)
    • 未提供具體的產品推薦
  • 案例 99AAA191

    你們的搜尋功能可以查詢什麼資訊?

    已完成
    第 1 次嘗試 · 已完成 45194ms
    腳本進度 · 知識與產品查詢 ✗ 卡關
    STEP
    01

    觸發條件

    ● 已觸發 知識與產品查詢
    腳本規則
    - When user asks a question or makes an inquiry
    
    統一處理知識庫查詢與產品資訊查詢,使用並發搜尋提供完整資訊
    STEP
    02

    資訊收集

    ✗ 已收集 0 / 2 項
    未收集:query、keywords_or_codes
    腳本規則
    ### knowledge_and_product_search_parameters — 知識庫與產品並發搜尋參數
    - query [string] (必填): User's current main question or topic to inquire about, or product they want to query or get recommendations for (3-20 word phrase, focusing on latest intent, excluding resolved or irrelevant content)
    - keywords_or_codes [array] (必填): All codes, labels, product keywords, model numbers appearing in user's message (e.g., C90012, T1234), empty array if none
    預期 / 已收集 (0/2)
    欄位 預期值(generate) 已收集(run)
    query 我想了解最新的智能手錶有哪些功能 — (對話未走到)
    keywords_or_codes [] — (對話未走到)
    STEP
    03

    API 工具

    ○ 等待資訊收集完成
    腳本規則
    1. search_unified — 進階統一搜尋:跨知識庫、產品與連結資料,支援自適應三通道重排序
    STEP
    04

    回覆規則

    ● bot 已回覆(單問單答案例,未啟用多輪迴圈)
    腳本規則
    - Informational questions → Answer with knowledge content only, do not proactively recommend products
    - When user explicitly requests recommendations → Provide only name, price, and key features
    完整測試 4 個步驟
    對話流程 · 1 turn
    Turn 1 STEP 03 · STEP 04 → search_unified
    USER你們的搜尋功能可以查詢什麼資訊?
    BOT讓我幫您查詢一下相關資訊 🔍 您好,我是 Omnichat 客服 Omnichat,很高興為您服務! 我們的搜尋功能可以查詢以下類型的資訊: - 各大社群平台(如 LINE、Facebook、Instagram、WhatsApp)訊息與互動紀錄 - 官網顧客行為追蹤與購物紀錄 - 客戶資料整合(包含 CRM、POS 系統串接) - 自動化行銷旅程設定與成效追蹤 - 常見問題解答、產品功能說明 - 客戶案例分享與行銷工具應用方式 - 聊天機械人(Chatbot)相關功能與自動回覆設定 此外,您也可以查詢關於自動化客服、分眾貼標籤、廣播訊息、遊戲化行銷等多元應用。 如果您有特定想查詢的內容或功能,歡迎告訴我,我可以協助您更精確地找到相關資訊!您也可以前往我們的官網查看更多詳細介紹:https://www.omnichat.ai/tw/

    情境路由

    100.0%
    Precision
    100.0%
    Recall
    100.0%
    F1
    100.0%
    預期 (1)
    • 7148 · 知識與產品查詢
    TP 1
    FP 0
    FN 0

    工具使用

    100.0%
    Precision
    100.0%
    Recall
    100.0%
    F1
    100.0%
    預期 (1)
    • search_unified
    TP 1
    FP 0
    FN 0

    回答品質

    46.7%
    相關性
    90.0%
    完整性
    50.0%
    正確性
    0.0%
    加權拆解 · 三層 coverage
    I 核心
    50.0% · w 60%
    • 搜尋功能支援跨知識庫、產品與連結資料的查詢
    • 能夠提供完整的資訊以滿足您的需求
    II 重要
    III 補充
    AI 回覆
    讓我幫您查詢一下相關資訊 🔍 您好,我是 Omnichat 客服 Omnichat,很高興為您服務! 我們的搜尋功能可以查詢以下類型的資訊: - 各大社群平台(如 LINE、Facebook、Instagram、WhatsApp)訊息與互動紀錄 - 官網顧客行為追蹤與購物紀錄 - 客戶資料整合(包含 CRM、POS 系統串接) - 自動化行銷旅程設定與成效追蹤 - 常見問題解答、產品功能說明 - 客戶案例分享與行銷工具應用方式 - 聊天機械人(Chatbot)相關功能與自動回覆設定 此外,您也可以查詢關於自動化客服、分眾貼標籤、廣播訊息、遊戲化行銷等多元應用。 如果您有特定想查詢的內容或功能,歡迎告訴我,我可以協助您更精確地找到相關資訊!您也可以前往我們的官網查看更多詳細介紹:https://www.omnichat.ai/tw/
    預期答案 · 加權拆解
    I 核心必答 w 60%
    • 搜尋功能支援跨知識庫、產品與連結資料的查詢
    • 能夠提供完整的資訊以滿足您的需求
    Judge 推理
    回覆中提到的搜尋功能內容與使用者的問題不完全對應,且提供了不必要的推薦,違反了規則。
    錯誤陳述 (1)
    • 提供了不必要的推薦和額外資訊,違反了規則
項目 III.

對話素養(混合問答)

mixed_qa 7 cases

維度總表

各維度品質分 · 覆蓋率
找對資料 召回
retrieval
50.0%
[14.3% – 85.7%] · n=7
F1 18.4% · 精確 11.4%
7 / 7 適用
不亂編造 平均
faithfulness
7 / 7 適用
答得到位 平均
answer_quality
87.1%
[75.7% – 95.7%] · n=7
7 / 7 適用
  • 案例 E582FF20

    Omnichat 支持什麼樣的操作系統?

    已完成
    第 1 次嘗試 · 已完成 47324ms
    腳本進度 · early_return ✗ 卡關
    STEP
    01

    觸發條件

    ✗ 未進入 early_return
    STEP
    02

    資訊收集

    — 此案例不測
    此案例 info_held 為空 — bot 不需問取資訊
    STEP
    03

    API 工具

    — 此案例不測
    此案例 expected_tools 為空 — bot 不需呼叫工具
    STEP
    04

    回覆規則

    ● bot 已回覆(單問單答案例,未啟用多輪迴圈)
    測試 2 步 · 此案例不測 2 步
    對話流程 · 1 turn
    Turn 1 STEP 03 · STEP 04 → search_unified
    USEROmnichat 支持什麼樣的操作系統?
    BOT稍等一下我來幫您查詢 💡 您好,我是 Omnichat 客服小幫手,很高興為您服務! 根據 Omnichat 官方資訊,Omnichat 支援以下操作系統平台: - Web(網頁版) - iOS APP - Android APP 這代表您可以在電腦瀏覽器、iPhone、Android 手機或平板上使用 Omnichat 的服務。 如需更多詳細資訊,歡迎參考官方網站說明:https://www.omnichat.ai/sc/pricing/ 如果您有特定的裝置或系統需求,也可以告訴我,我會協助您確認是否支援!

    知識檢索

    0.0%
    Precision
    0.0%
    Recall
    0.0%
    F1
    0.0%
    預期 (1)
    • doc_know_4974 · Continuing the OMO Sales explanation, this chunk describes premium sales support features like prefi
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      Continuing the OMO Sales explanation, this chunk describes premium sales support features like prefilled product details, flexible order settings, virtual shopping, coupon marketing, performance reporting, and cloud backup. It includes a call to action for demos and consultations to help businesses increase conversion rates. links, or Chatbot, customers are able to connect with particular stores and associates on WhatsApp.\nStep 2|Recommend products\nSalespeople recommend products via WhatsApp, directing them to make online purchases or in-store visits.\nStep 3|Performance Tracking\nTrack online customer orders with automatic staff performance calculation, enabling cross-channel recognition.\nSeize Every Sales Opportunity by Leveraging Chat to Order\nPremium Sales Support\nBy adopting a customer-centric approach, salespeople prefill product details and generate orders for customers, delivering a personalized shopping experience and stimulating impulse purchases.\nFlexible Settings\nTo enhance flexibility, customers can add order information and select the most suitable pickup and payment methods. Automatic notifications will be sent via messages after successful order placement.\nEvery Detail Crafted for Omnichannel Sales\nBind in-store\nCustomers bind to frontline sales via QR code or links once connecting with WhatsApp\nPersonalised Service\nStore personnel recommend products to connected customers through WhatsApp conversations\nProduct Referral\nSales representatives select website products, send product referral links for purchases, and track clicks, orders, and order details\nVirtual Shopping\nMultiple sales agents can start 1-on-1 video calls with different customers simultaneously\nCoupon Marketing\nUtilise coupons to increase customers’ willingness to spend, attract immediate purchases, and drive revenue growth\nPerformance Report\nTrack the number of binding customers, message sent, product referral orders, and sales performance\nSaved Replies\nSave frequently used replies in advance to handle FAQ, increasing work efficiency\nCloud Backup\nAutomatically back up customer contact information and conversation records, allowing managers accessing messages anytime to uphold service quality\nApp & Website Support\nSupport iOS, Android App & Website. Team members can reply to customers and view the product referral performance anytime.\nBook a Demo\nPlease fill out the form and we will be in touch shortly.\n1-on-1 consultation\nTailor-made solutions\nSuccessful use cases\nFirst Name\nLast Name\nContact Number\nBusiness Email\nJob Title\nCompany Name\nCompany Website\nHow can our team help?\nCustomer Service\nMarketing Automation\nOMO Sales\nSocial CDP\nOther Requirements\nSubmit\nAchieve\n0\nx conversion rate\nwith Omnichat\n1-on-1 consulation\nTailor-made solutions\nSuccessful use cases\nBook a Demo\nRegion\n-\nSuccess\nThanks for filling out your information, and we will get in touch soon!" }, { "url": "https://www.omnichat.ai/hk/marketing", "title": "
    意料之外 (5)
    • ! doc_know_4980 · This chunk contains client testimonials from OPTICAL 88 emphasizing WhatsApp's effectiveness over tr
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk contains client testimonials from OPTICAL 88 emphasizing WhatsApp's effectiveness over traditional email, with high click-through rates. It also mentions gamification features and Facebook Messenger automation, illustrating Omnichat's multi-channel conversational commerce capabilities. prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.\n– Andrea Chan, Digital Marketing Manager of OPTICAL 88\nView More" }, { "url": "https://www.omnichat.ai/hk/game-modules", "title": "Gamification|Engage Customers with Gashapon, Draw Lots|Omnichat HK", "content": "OPTICAL 88\nWe have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.\n– Andrea Chan, Digital Marketing Manager of OPTICAL 88\nView More" }, { "url": "https://www.omnichat.ai/tw/facebook-messenger", "title": "Facebook Messenger 自動化行銷與客服 - Omnichat", "content": "自動化顧客旅程\n整合跨系統顧客數據,自動執行一連串個人化互動。\n查看功能說明" }, { "url": "https://www.omnichat.ai/tw/line-official-account", "title": "LINE 官方帳號進階應用,行銷、客服、銷售、分店管理 - Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/salesforce-integration", "title": "Omnichat 與 Salesforce 系統整合, 優化顧客關係管理 |Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好
    • ! doc_know_4985 · This chunk concludes the Social CDP FAQ section in Chinese, elaborating on the differences between C
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk concludes the Social CDP FAQ section in Chinese, elaborating on the differences between CDP and DMP for data management and advertising. It encourages users to contact industry consultants for personalized discussions and solutions, reinforcing Omnichat's customer-centric approach. 據來改善體驗、提高銷售和增加客戶忠誠度。\n若您已經正在使用 CRM 系統,可將 CRM 系統資料與 Omnichat Social CDP 串接創造更大效益。\nQ: CDP 和 DMP 有什麼不一樣?\nCDP 用於收集、整合、管理客戶的數據,並將其建立為一個單一且統一的客戶資料庫。它主要聚焦在客戶上,幫助企業更好地了解客戶,並利用這些數據來改善體驗、提高銷售和增加客戶忠誠度。\nDMP(Data Management Platform)用於收集、管理和分析大量的用戶和第三方數據,通常針對廣告投放目標而言, DMP 通常會將來自不同來源(如網站、社交媒體、電子郵件等)的數據收集起來,並將其建立為一個單一且統一的用戶資料庫。這樣可以幫助企業進行精準廣告投放,並提高廣告效果。\n預約諮詢\n填寫資料,立即送出\n與產業諮詢師 1:1 對談\n量身打造解決方案\n提供更多實際案例\nFull Name 姓名\nContact 聯絡電話\nEmail\nJob Title 職稱\nCompany Name 公司名稱\nCompany Website 公司網址
    • ! doc_know_4982 · This chunk, in Chinese, details Omnichat's Social CDP pricing and features, including multi-channel
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk, in Chinese, details Omnichat's Social CDP pricing and features, including multi-channel data collection from LINE, Facebook, Instagram, WhatsApp, and website tracking. It explains integration with CRM and POS systems, customer profile unification, automated journeys, and marketing analytics. "https://www.omnichat.ai/tw/cdp-pricing", "title": "Social CDP 價格方案 - Omnichat", "content": "跳至主要內容\nLOGO\n平台\n對話渠道\nLINE 官方帳號\nFacebook Messenger\nInstagram\nTikTok\nWechat 微信公眾號\nWhatsApp\n網站\n系統整合\nSalesforce 整合\nHubSpot 整合\nInsider 整合\nSurveyCake 整合\nEmarsys 整合\n產品\n解決方案\n客服方案\n行銷方案\nOMO 方案\nSocial CDP\nnew\n社群廣告強化\nnew\n精選功能\nOmni AI\nLINE 通知型訊息\nMeta Ads 廣告整合\n自動顧客旅程\n發票登錄模組\n會員關係管理\n購物車再行銷\n互動抽獎遊戲\n優惠券管理\n顧客獎勵點數\nLINE 對話下單\n綁定銷售人員\n案例\n產業\n肌膚保養\n寵物用品\n流行服飾\n鞋包配件\n食品零嘴\n娛樂玩具\n生活用品\n健康保健\n旅遊觀光\n價格\n行銷與客服方案\nOMO 全渠道銷售\nSocial CDP\n資源\n部落格\n行銷電子書\n近期活動\n關於 Omnichat\n品牌故事\n商業策略顧問\n專家諮詢\n免費試用\n免費試用\n專家諮詢\n登入\n價格方案\n打破社群�
    • ! doc_know_4981 · This chunk is in Chinese and focuses on Taiwanese clients like 補體素 using Omnichat's LINE games and a
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk is in Chinese and focuses on Taiwanese clients like 補體素 using Omnichat's LINE games and automated customer journeys to drive high interaction and remarketing conversion rates. It highlights the integration of marketing tools to improve customer engagement and sales. 耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/clients/type/health-care", "title": "健康保健 - Omnichat", "content": "農純鄉\n購物車再行銷\n官網顧客行銷\n一站式客服系統\n廣播訊息\n分眾貼標籤\n客戶資料與購物紀錄\n自動化 Chatbot\n導購連結\n遊戲化行銷\n全渠道顧客身份互通\nLINE 圖文選單\nFB / IG 留言自動回覆\n選擇 Omnichat 作為 Martech 工具,導轉官網用戶變好友,智能且完整的推播功能有效改善我們的痛點。\n《農純鄉》行銷團隊\n完整故事" }, { "url": "https://www.omnichat.ai/tw/hubspot", "title": "整合 HubSpot 與 LINE, 強化社群 CRM、銷售、再行銷 |Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/cdp-pricing", "title": "Social CDP 價格方案 - Omnichat", "content": "跳至主要內容\nLOGO\n平
    • ! doc_know_4983 · This chunk continues the Social CDP explanation in Chinese, describing how it differs from tradition
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk continues the Social CDP explanation in Chinese, describing how it differs from traditional CDP by focusing on real-time social channel applications. It includes FAQs comparing CDP with CRM and DMP, emphasizing Omnichat's ability to provide personalized marketing and sales services through data integration. �家諮詢\n免費試用\n免費試用\n專家諮詢\n登入\n價格方案\n打破社群渠道邊界,創造\n個人化顧客輪廓。\n聯繫專人\n線上對話商務\nOMO全通路銷售\nSocial CDP\nSocial CDP 社群顧客資料平台\n資料搜集\n社群渠道資料:WhatsApp、Facebook、Instagram、LINE\n網站行為追蹤\n?\n購物行為追蹤\neCommerce 系統串接\n?\nCRM 系統串接\nPOS 系統串接\n比對分群\n比對顧客全渠道身份,整合為單一顧客輪廓\n顧客自訂屬性資料搜集與管理\n顧客活躍度分群\n顧客轉換潛力分群\n自動化旅程\n自動化顧客旅程,支援 LINE / WhatsApp\n產品瀏覽自動再行銷旅程\n購物車自動再行銷旅程\n重複購買自動化旅程\n其他客製自動化旅程\n成效追蹤\n社群互動追蹤\n網站行為追蹤\n全渠道購物紀錄整合\n跨渠道行銷轉換追蹤\n個人化旅程成效追蹤\n所有功能介紹請洽專員\n聯繫專人\n常見問題\nQ: Social CDP 是什麼?\nSocial CDP 與 CDP 相同
    TP 0
    FP 5
    FN 1

    回答品質

    93.3%
    相關性
    100.0%
    完整性
    80.0%
    正確性
    100.0%
    加權拆解 · 三層 coverage
    I 核心
    80.0% · w 60%
    • 團隊成員可以隨時回覆客戶
    II 重要
    III 補充
    AI 回覆
    稍等一下我來幫您查詢 💡 您好,我是 Omnichat 客服小幫手,很高興為您服務! 根據 Omnichat 官方資訊,Omnichat 支援以下操作系統平台: - Web(網頁版) - iOS APP - Android APP 這代表您可以在電腦瀏覽器、iPhone、Android 手機或平板上使用 Omnichat 的服務。 如需更多詳細資訊,歡迎參考官方網站說明:https://www.omnichat.ai/sc/pricing/ 如果您有特定的裝置或系統需求,也可以告訴我,我會協助您確認是否支援!
    預期答案 · 加權拆解
    I 核心必答 w 60%
    • Omnichat 支持 iOS 和 Android 應用程序及網站
    • 團隊成員可以隨時回覆客戶
    Judge 推理
    回覆內容針對使用的操作系統做了詳細說明,並且提供了正確的資訊,但缺少了團隊成員可以隨時回覆客戶的關鍵點,因此完整性得分較低。
  • 案例 26C1DB6A

    請問顧客可以在哪裡預約專屬服務?

    已完成
    第 1 次嘗試 · 已完成 40245ms
    腳本進度 · early_return ✗ 卡關
    STEP
    01

    觸發條件

    ✗ 未進入 early_return
    STEP
    02

    資訊收集

    — 此案例不測
    此案例 info_held 為空 — bot 不需問取資訊
    STEP
    03

    API 工具

    — 此案例不測
    此案例 expected_tools 為空 — bot 不需呼叫工具
    STEP
    04

    回覆規則

    ● bot 已回覆(單問單答案例,未啟用多輪迴圈)
    測試 2 步 · 此案例不測 2 步
    對話流程 · 1 turn
    Turn 1 STEP 03 · STEP 04 → search_unified
    USER請問顧客可以在哪裡預約專屬服務?
    BOT正在為您搜尋最新資料 ⏳ 您好,我是 Omnichat 客服小幫手,很高興為您服務! 顧客可以直接在品牌的「網站」或「通訊軟體」(如 LINE、WhatsApp、Facebook Messenger 等)預約專屬服務。例如,Benefit Cosmetics 就讓顧客透過網站或通訊軟體預約其專屬服務,並有效提升預約率。 如果您想了解更多預約流程或需要示範表單,歡迎參考這個案例說明與預約示範:[Benefit Cosmetics 預約專屬服務案例](https://www.omnichat.ai/zh-hk/success-story/benefit-cosmetics/) 如需協助設定預約功能或有其他需求,也歡迎隨時告訴我!

    知識檢索

    100.0%
    Precision
    20.0%
    Recall
    100.0%
    F1
    33.3%
    預期 (1)
    • doc_know_4986 · This chunk includes Chinese content about customer service solutions with a 30% booking rate increas
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk includes Chinese content about customer service solutions with a 30% booking rate increase for Benefit, social ad enhancement case studies, and a success story of Timberland's 7x cart conversion rate. It reflects Omnichat's focus on integrated marketing and customer service strategies in the Taiwanese market. �際案例\nFull Name 姓名\nContact 聯絡電話\nEmail\nJob Title 職稱\nCompany Name 公司名稱\nCompany Website 公司網址\nYour Requirements 您的需求\nCS 全渠道客服\nMA 自動化行銷\nOMO 銷售\nSocial CDP\nOther Requirements 其他需求\n送出資料\nRegion\n-\n成功送出\n感謝您的填寫,表單已經成功送出,請等待專人與您聯繫。" }, { "url": "https://www.omnichat.ai/tw/customer-service", "title": "全渠道一站式客服方案 - Omnichat", "content": "30\n%\n預約率\n前往成功案例\nBenefit 顧客現在可於網站或通訊軟件,直接預約其皇牌蜜蠟修眉、脫唇毛等專屬服務,令預約率大幅提高30%!\n前往成功案例" }, { "url": "https://www.omnichat.ai/tw/social-ad-enhancement", "title": "社群廣告強化:跨渠道使用 FB、IG、LINE、會員數據加強廣告投放 - Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/success-story/timberland", "title": "Timberland 線上線下引流,購物車轉換率高達 7 倍 - Omnichat", "content": "購物車
    意料之外 (4)
    • ! doc_know_4984 · This chunk provides further FAQs in Chinese about Social CDP, clarifying its role in integrating cus
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk provides further FAQs in Chinese about Social CDP, clarifying its role in integrating customer data for personalized experiences. It explains the distinctions between CDP, CRM, and DMP, and invites users to schedule consultations for tailored solutions and case studies. 請洽專員\n聯繫專人\n常見問題\nQ: Social CDP 是什麼?\nSocial CDP 與 CDP 相同的地方是,從多元渠道搜集數據,替企業整合出每一位顧客完整、精準的顧客檔案,並分析出顧客的決策旅程,以提供個人化的服務體驗。\n不同的地方在於,Social CDP 專注於最即時有效的社群渠道應用,行銷人員可以很方便地設定兼具自動化與個人化的行銷旅程,銷售人員也能查看完整的顧客檔案,即時提供更好的銷售服務。\nQ: CDP 和 CRM 有什麼不一樣?\nCDP 用於收集、整合、管理客戶的數據,而 CRM 則用於管理與客戶的關係,包括銷售、客服和行銷。\nCDP 主要聚焦在數據上,通常會將來自不同來源(如網站、社交媒體、電子郵件等)的數據收集起來,並將其建立為一個單一且統一的客戶資料庫。這樣可以幫助企業更完整具體地了解客戶,並利用這些數據來改善體驗、提高銷售和增加客戶忠誠度。\n若您已經正在使用 CRM 系統,可
    • ! doc_know_4983 · This chunk continues the Social CDP explanation in Chinese, describing how it differs from tradition
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk continues the Social CDP explanation in Chinese, describing how it differs from traditional CDP by focusing on real-time social channel applications. It includes FAQs comparing CDP with CRM and DMP, emphasizing Omnichat's ability to provide personalized marketing and sales services through data integration. �家諮詢\n免費試用\n免費試用\n專家諮詢\n登入\n價格方案\n打破社群渠道邊界,創造\n個人化顧客輪廓。\n聯繫專人\n線上對話商務\nOMO全通路銷售\nSocial CDP\nSocial CDP 社群顧客資料平台\n資料搜集\n社群渠道資料:WhatsApp、Facebook、Instagram、LINE\n網站行為追蹤\n?\n購物行為追蹤\neCommerce 系統串接\n?\nCRM 系統串接\nPOS 系統串接\n比對分群\n比對顧客全渠道身份,整合為單一顧客輪廓\n顧客自訂屬性資料搜集與管理\n顧客活躍度分群\n顧客轉換潛力分群\n自動化旅程\n自動化顧客旅程,支援 LINE / WhatsApp\n產品瀏覽自動再行銷旅程\n購物車自動再行銷旅程\n重複購買自動化旅程\n其他客製自動化旅程\n成效追蹤\n社群互動追蹤\n網站行為追蹤\n全渠道購物紀錄整合\n跨渠道行銷轉換追蹤\n個人化旅程成效追蹤\n所有功能介紹請洽專員\n聯繫專人\n常見問題\nQ: Social CDP 是什麼?\nSocial CDP 與 CDP 相同
    • ! doc_know_4981 · This chunk is in Chinese and focuses on Taiwanese clients like 補體素 using Omnichat's LINE games and a
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk is in Chinese and focuses on Taiwanese clients like 補體素 using Omnichat's LINE games and automated customer journeys to drive high interaction and remarketing conversion rates. It highlights the integration of marketing tools to improve customer engagement and sales. 耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/clients/type/health-care", "title": "健康保健 - Omnichat", "content": "農純鄉\n購物車再行銷\n官網顧客行銷\n一站式客服系統\n廣播訊息\n分眾貼標籤\n客戶資料與購物紀錄\n自動化 Chatbot\n導購連結\n遊戲化行銷\n全渠道顧客身份互通\nLINE 圖文選單\nFB / IG 留言自動回覆\n選擇 Omnichat 作為 Martech 工具,導轉官網用戶變好友,智能且完整的推播功能有效改善我們的痛點。\n《農純鄉》行銷團隊\n完整故事" }, { "url": "https://www.omnichat.ai/tw/hubspot", "title": "整合 HubSpot 與 LINE, 強化社群 CRM、銷售、再行銷 |Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/cdp-pricing", "title": "Social CDP 價格方案 - Omnichat", "content": "跳至主要內容\nLOGO\n平
    • ! doc_know_4987 · ": "Timberland 線上線下引流,購物車轉換率高達 7 倍 - Omnichat", "content": "購物車再行銷\n自動發送 WhatsApp、LINE、Facebook 訊息,
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      ": "Timberland 線上線下引流,購物車轉換率高達 7 倍 - Omnichat", "content": "購物車再行銷\n自動發送 WhatsApp、LINE、Facebook 訊息,提醒顧客購物車尚有未結帳商品。" }, { "url": "https://www.omnichat.ai/tw/success-story/fila", "title": "FILA WhatsApp 推廣,網站轉換率躍升 3.5 倍 - Omnichat", "content": "購物車再行銷\n自動發送 WhatsApp、LINE、Facebook 訊息,提醒顧客購物車尚有未結帳商品。" }, { "url": "https://www.omnichat.ai/tw/cart-abandonment-recovery", "title": "購物車未結帳提醒 - Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/surveycake", "title": "SurveyCake x Omnichat:透過 LINE、FB、IG、WhatsApp 發放問卷同時整合數據再行銷", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" } ]
    TP 1
    FP 4
    FN 0

    回答品質

    86.7%
    相關性
    100.0%
    完整性
    70.0%
    正確性
    90.0%
    加權拆解 · 三層 coverage
    I 核心
    60.0% · w 60%
    • 如皇牌蜜蠟修眉、脫唇毛等
    • 這樣預約率大幅提高30%
    II 重要
    III 補充
    AI 回覆
    正在為您搜尋最新資料 ⏳ 您好,我是 Omnichat 客服小幫手,很高興為您服務! 顧客可以直接在品牌的「網站」或「通訊軟體」(如 LINE、WhatsApp、Facebook Messenger 等)預約專屬服務。例如,Benefit Cosmetics 就讓顧客透過網站或通訊軟體預約其專屬服務,並有效提升預約率。 如果您想了解更多預約流程或需要示範表單,歡迎參考這個案例說明與預約示範:[Benefit Cosmetics 預約專屬服務案例](https://www.omnichat.ai/zh-hk/success-story/benefit-cosmetics/) 如需協助設定預約功能或有其他需求,也歡迎隨時告訴我!
    預期答案 · 加權拆解
    I 核心必答 w 60%
    • 顧客現在可於網站或通訊軟件直接預約其專屬服務
    • 如皇牌蜜蠟修眉、脫唇毛等
    • 這樣預約率大幅提高30%
    Judge 推理
    回覆中提到顧客可以在網站或通訊軟體預約專屬服務,符合問題要求,但缺少了具體的服務項目和預約率提升的數據,導致完整性不足。
  • 案例 24B86FF0

    Omnichat 的自動化對話商務整合可在 Instagram 上使用嗎?

    已完成
    第 1 次嘗試 · 已完成 36584ms
    腳本進度 · early_return ✗ 卡關
    STEP
    01

    觸發條件

    ✗ 未進入 early_return
    STEP
    02

    資訊收集

    — 此案例不測
    此案例 info_held 為空 — bot 不需問取資訊
    STEP
    03

    API 工具

    — 此案例不測
    此案例 expected_tools 為空 — bot 不需呼叫工具
    STEP
    04

    回覆規則

    ● bot 已回覆(單問單答案例,未啟用多輪迴圈)
    測試 2 步 · 此案例不測 2 步
    對話流程 · 1 turn
    Turn 1 STEP 03 · STEP 04 → search_unified
    USEROmnichat 的自動化對話商務整合可在 Instagram 上使用嗎?
    BOT讓我幫您查詢一下相關資訊 🔍 您好,我是 Omnichat 客服小幫手,很高興為您服務! 根據 Omnichat 官方資訊,Omnichat 的自動化對話商務整合確實支援 Instagram 平台。您可以在 Instagram 上使用 Omnichat 的聊天機器人與自動化對話流程,實現自動回覆、分派對話、個人化顧客旅程等功能,並整合跨平台的顧客數據,提升客服效率與行銷成效。 更多詳細介紹,您可以參考官方說明頁面: - [Instagram 自動化對話式商務整合](https://www.omnichat.ai/tw/instagram-direct/) - [全通路聊天機器人服務](https://www.omnichat.ai/tw/chatbot/) 如果您需要進一步了解如何設定或想預約產品示範,也歡迎隨時告訴我!

    知識檢索

    100.0%
    Precision
    20.0%
    Recall
    100.0%
    F1
    33.3%
    預期 (1)
    • doc_know_4975 · This chunk presents Omnichat HK's marketing solutions with client success stories, including a 50-10
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk presents Omnichat HK's marketing solutions with client success stories, including a 50-100% uplift in average transaction value. It also highlights automated conversational commerce integration on Instagram and personalized customer journeys with high click-through rates. Successful use cases\nBook a Demo\nRegion\n-\nSuccess\nThanks for filling out your information, and we will get in touch soon!" }, { "url": "https://www.omnichat.ai/hk/marketing", "title": "Omnichannel Chat Commerce Marketing Solution|Omnichat HK", "content": "50-100\n%\nuplift in Average Transaction Value\nSuccess story\nWe utilised Omni-AI to empower our teams for enhanced efficiency, better data analysis and continuously achieving optimal results.\n— Eileen Tang, Head of Digital Business of Maxim’s Caterers Limited\nSuccess story" }, { "url": "https://www.omnichat.ai/hk/instagram-direct", "title": "Instagram Automated Conversational Commerce Integration|Omnichat HK", "content": "Hong Kong Life\nWhatsApp Business solutions enhance the efficiency of customer services, with the automated chatbot handling over 90% of general enquiries, it allows our team to focus on marketing work and nurturing deeper customer relationships.\n– Jonathan Ko, Chief Marketing Officer of Hong Kong Life\nView More" }, { "url": "https://www.omnichat.ai/hk/customer-journey", "title": "Automated Customer Journey with Personalised Interactions|Omnichat HK", "content": "OPTICAL 88\nWe have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.\n– Andrea Chan, Digital Marketing Manager of OPTICAL 88\nView More" }, { "url": "https://www.omnichat.ai/hk/social-cdp", "title": "Social CDP|Integrate Omnichannel Customer Profiles|Omnichat HK", "content": "72\n%\nEnquires handled by Chatbot\nSuccess story\nWe have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.\n– Andrea Chan, Digital Marketing Manager of OPTICAL 88\nSuccess story" }, { "url": "https://www.omnichat.ai/hk/line-official-account", "title": "LINE Official Account Advanced Commercial Applications|Omnichat HK", "content": "Sa Sa\nThanks to its strategic deployment of Chat Commerce when the epidemic broke out, Sa Sa has stood out
    意料之外 (4)
    • ! doc_know_4980 · This chunk contains client testimonials from OPTICAL 88 emphasizing WhatsApp's effectiveness over tr
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk contains client testimonials from OPTICAL 88 emphasizing WhatsApp's effectiveness over traditional email, with high click-through rates. It also mentions gamification features and Facebook Messenger automation, illustrating Omnichat's multi-channel conversational commerce capabilities. prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.\n– Andrea Chan, Digital Marketing Manager of OPTICAL 88\nView More" }, { "url": "https://www.omnichat.ai/hk/game-modules", "title": "Gamification|Engage Customers with Gashapon, Draw Lots|Omnichat HK", "content": "OPTICAL 88\nWe have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.\n– Andrea Chan, Digital Marketing Manager of OPTICAL 88\nView More" }, { "url": "https://www.omnichat.ai/tw/facebook-messenger", "title": "Facebook Messenger 自動化行銷與客服 - Omnichat", "content": "自動化顧客旅程\n整合跨系統顧客數據,自動執行一連串個人化互動。\n查看功能說明" }, { "url": "https://www.omnichat.ai/tw/line-official-account", "title": "LINE 官方帳號進階應用,行銷、客服、銷售、分店管理 - Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/salesforce-integration", "title": "Omnichat 與 Salesforce 系統整合, 優化顧客關係管理 |Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好
    • ! doc_know_4982 · This chunk, in Chinese, details Omnichat's Social CDP pricing and features, including multi-channel
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk, in Chinese, details Omnichat's Social CDP pricing and features, including multi-channel data collection from LINE, Facebook, Instagram, WhatsApp, and website tracking. It explains integration with CRM and POS systems, customer profile unification, automated journeys, and marketing analytics. "https://www.omnichat.ai/tw/cdp-pricing", "title": "Social CDP 價格方案 - Omnichat", "content": "跳至主要內容\nLOGO\n平台\n對話渠道\nLINE 官方帳號\nFacebook Messenger\nInstagram\nTikTok\nWechat 微信公眾號\nWhatsApp\n網站\n系統整合\nSalesforce 整合\nHubSpot 整合\nInsider 整合\nSurveyCake 整合\nEmarsys 整合\n產品\n解決方案\n客服方案\n行銷方案\nOMO 方案\nSocial CDP\nnew\n社群廣告強化\nnew\n精選功能\nOmni AI\nLINE 通知型訊息\nMeta Ads 廣告整合\n自動顧客旅程\n發票登錄模組\n會員關係管理\n購物車再行銷\n互動抽獎遊戲\n優惠券管理\n顧客獎勵點數\nLINE 對話下單\n綁定銷售人員\n案例\n產業\n肌膚保養\n寵物用品\n流行服飾\n鞋包配件\n食品零嘴\n娛樂玩具\n生活用品\n健康保健\n旅遊觀光\n價格\n行銷與客服方案\nOMO 全渠道銷售\nSocial CDP\n資源\n部落格\n行銷電子書\n近期活動\n關於 Omnichat\n品牌故事\n商業策略顧問\n專家諮詢\n免費試用\n免費試用\n專家諮詢\n登入\n價格方案\n打破社群�
    • ! doc_know_4981 · This chunk is in Chinese and focuses on Taiwanese clients like 補體素 using Omnichat's LINE games and a
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk is in Chinese and focuses on Taiwanese clients like 補體素 using Omnichat's LINE games and automated customer journeys to drive high interaction and remarketing conversion rates. It highlights the integration of marketing tools to improve customer engagement and sales. 耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/clients/type/health-care", "title": "健康保健 - Omnichat", "content": "農純鄉\n購物車再行銷\n官網顧客行銷\n一站式客服系統\n廣播訊息\n分眾貼標籤\n客戶資料與購物紀錄\n自動化 Chatbot\n導購連結\n遊戲化行銷\n全渠道顧客身份互通\nLINE 圖文選單\nFB / IG 留言自動回覆\n選擇 Omnichat 作為 Martech 工具,導轉官網用戶變好友,智能且完整的推播功能有效改善我們的痛點。\n《農純鄉》行銷團隊\n完整故事" }, { "url": "https://www.omnichat.ai/tw/hubspot", "title": "整合 HubSpot 與 LINE, 強化社群 CRM、銷售、再行銷 |Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/cdp-pricing", "title": "Social CDP 價格方案 - Omnichat", "content": "跳至主要內容\nLOGO\n平
    • ! doc_know_4987 · ": "Timberland 線上線下引流,購物車轉換率高達 7 倍 - Omnichat", "content": "購物車再行銷\n自動發送 WhatsApp、LINE、Facebook 訊息,
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      ": "Timberland 線上線下引流,購物車轉換率高達 7 倍 - Omnichat", "content": "購物車再行銷\n自動發送 WhatsApp、LINE、Facebook 訊息,提醒顧客購物車尚有未結帳商品。" }, { "url": "https://www.omnichat.ai/tw/success-story/fila", "title": "FILA WhatsApp 推廣,網站轉換率躍升 3.5 倍 - Omnichat", "content": "購物車再行銷\n自動發送 WhatsApp、LINE、Facebook 訊息,提醒顧客購物車尚有未結帳商品。" }, { "url": "https://www.omnichat.ai/tw/cart-abandonment-recovery", "title": "購物車未結帳提醒 - Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/surveycake", "title": "SurveyCake x Omnichat:透過 LINE、FB、IG、WhatsApp 發放問卷同時整合數據再行銷", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" } ]
    TP 1
    FP 4
    FN 0

    回答品質

    100.0%
    相關性
    100.0%
    完整性
    100.0%
    正確性
    100.0%
    加權拆解 · 三層 coverage
    I 核心
    100.0% · w 60%
    II 重要
    III 補充
    AI 回覆
    讓我幫您查詢一下相關資訊 🔍 您好,我是 Omnichat 客服小幫手,很高興為您服務! 根據 Omnichat 官方資訊,Omnichat 的自動化對話商務整合確實支援 Instagram 平台。您可以在 Instagram 上使用 Omnichat 的聊天機器人與自動化對話流程,實現自動回覆、分派對話、個人化顧客旅程等功能,並整合跨平台的顧客數據,提升客服效率與行銷成效。 更多詳細介紹,您可以參考官方說明頁面: - [Instagram 自動化對話式商務整合](https://www.omnichat.ai/tw/instagram-direct/) - [全通路聊天機器人服務](https://www.omnichat.ai/tw/chatbot/) 如果您需要進一步了解如何設定或想預約產品示範,也歡迎隨時告訴我!
    預期答案 · 加權拆解
    I 核心必答 w 60%
    • Omnichat 的自動化對話商務整合可以在 Instagram 上使用
    Judge 推理
    這個回答完全符合用戶的問題,清楚地確認了 Omnichat 的自動化對話商務整合可以在 Instagram 上使用,並提供了額外的相關資訊和連結,顯示出完整性和正確性。
  • 案例 DCCA53C7

    Omnichat的Social CDP可以幫我統一客戶資料嗎?

    已完成
    第 1 次嘗試 · 已完成 35495ms
    腳本進度 · early_return ✗ 卡關
    STEP
    01

    觸發條件

    ✗ 未進入 early_return
    STEP
    02

    資訊收集

    — 此案例不測
    此案例 info_held 為空 — bot 不需問取資訊
    STEP
    03

    API 工具

    — 此案例不測
    此案例 expected_tools 為空 — bot 不需呼叫工具
    STEP
    04

    回覆規則

    ● bot 已回覆(單問單答案例,未啟用多輪迴圈)
    測試 2 步 · 此案例不測 2 步
    對話流程 · 1 turn
    Turn 1 STEP 03 · STEP 04 → search_unified
    USEROmnichat的Social CDP可以幫我統一客戶資料嗎?
    BOT馬上為您找找看相關內容 📋 您好,我是 Omnichat 客服 Omnichat,很高興為您服務! Omnichat 的 Social CDP(社群顧客資料平台)確實可以幫助您統一客戶資料。它能從多元渠道(如 LINE、Facebook、Instagram、WhatsApp 及網站等)收集數據,並整合為單一且完整的顧客檔案。這樣不僅讓企業能夠更精準地了解每一位顧客,也方便行銷與銷售人員即時查看完整的顧客輪廓,進而提供個人化的服務體驗。 此外,Social CDP 支援與 CRM、POS 及電商系統串接,協助企業將分散在不同平台的資料整合起來,建立統一的客戶資料庫。這有助於提升體驗、增加銷售與提高客戶忠誠度。 如果您想了解更多功能細節或價格方案,歡迎參考官方介紹頁面: [Social CDP 方案詳情](https://www.omnichat.ai/tw/cdp-pricing/) 如需進一步諮詢或預約專人說明,也可以直接在官網填寫表單,我們會有專人與您聯繫。請問還有其他想了解的地方嗎?

    知識檢索

    100.0%
    Precision
    20.0%
    Recall
    100.0%
    F1
    33.3%
    預期 (1)
    • doc_know_4982 · This chunk, in Chinese, details Omnichat's Social CDP pricing and features, including multi-channel
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk, in Chinese, details Omnichat's Social CDP pricing and features, including multi-channel data collection from LINE, Facebook, Instagram, WhatsApp, and website tracking. It explains integration with CRM and POS systems, customer profile unification, automated journeys, and marketing analytics. "https://www.omnichat.ai/tw/cdp-pricing", "title": "Social CDP 價格方案 - Omnichat", "content": "跳至主要內容\nLOGO\n平台\n對話渠道\nLINE 官方帳號\nFacebook Messenger\nInstagram\nTikTok\nWechat 微信公眾號\nWhatsApp\n網站\n系統整合\nSalesforce 整合\nHubSpot 整合\nInsider 整合\nSurveyCake 整合\nEmarsys 整合\n產品\n解決方案\n客服方案\n行銷方案\nOMO 方案\nSocial CDP\nnew\n社群廣告強化\nnew\n精選功能\nOmni AI\nLINE 通知型訊息\nMeta Ads 廣告整合\n自動顧客旅程\n發票登錄模組\n會員關係管理\n購物車再行銷\n互動抽獎遊戲\n優惠券管理\n顧客獎勵點數\nLINE 對話下單\n綁定銷售人員\n案例\n產業\n肌膚保養\n寵物用品\n流行服飾\n鞋包配件\n食品零嘴\n娛樂玩具\n生活用品\n健康保健\n旅遊觀光\n價格\n行銷與客服方案\nOMO 全渠道銷售\nSocial CDP\n資源\n部落格\n行銷電子書\n近期活動\n關於 Omnichat\n品牌故事\n商業策略顧問\n專家諮詢\n免費試用\n免費試用\n專家諮詢\n登入\n價格方案\n打破社群�
    意料之外 (4)
    • ! doc_know_4985 · This chunk concludes the Social CDP FAQ section in Chinese, elaborating on the differences between C
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk concludes the Social CDP FAQ section in Chinese, elaborating on the differences between CDP and DMP for data management and advertising. It encourages users to contact industry consultants for personalized discussions and solutions, reinforcing Omnichat's customer-centric approach. 據來改善體驗、提高銷售和增加客戶忠誠度。\n若您已經正在使用 CRM 系統,可將 CRM 系統資料與 Omnichat Social CDP 串接創造更大效益。\nQ: CDP 和 DMP 有什麼不一樣?\nCDP 用於收集、整合、管理客戶的數據,並將其建立為一個單一且統一的客戶資料庫。它主要聚焦在客戶上,幫助企業更好地了解客戶,並利用這些數據來改善體驗、提高銷售和增加客戶忠誠度。\nDMP(Data Management Platform)用於收集、管理和分析大量的用戶和第三方數據,通常針對廣告投放目標而言, DMP 通常會將來自不同來源(如網站、社交媒體、電子郵件等)的數據收集起來,並將其建立為一個單一且統一的用戶資料庫。這樣可以幫助企業進行精準廣告投放,並提高廣告效果。\n預約諮詢\n填寫資料,立即送出\n與產業諮詢師 1:1 對談\n量身打造解決方案\n提供更多實際案例\nFull Name 姓名\nContact 聯絡電話\nEmail\nJob Title 職稱\nCompany Name 公司名稱\nCompany Website 公司網址
    • ! doc_know_4984 · This chunk provides further FAQs in Chinese about Social CDP, clarifying its role in integrating cus
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk provides further FAQs in Chinese about Social CDP, clarifying its role in integrating customer data for personalized experiences. It explains the distinctions between CDP, CRM, and DMP, and invites users to schedule consultations for tailored solutions and case studies. 請洽專員\n聯繫專人\n常見問題\nQ: Social CDP 是什麼?\nSocial CDP 與 CDP 相同的地方是,從多元渠道搜集數據,替企業整合出每一位顧客完整、精準的顧客檔案,並分析出顧客的決策旅程,以提供個人化的服務體驗。\n不同的地方在於,Social CDP 專注於最即時有效的社群渠道應用,行銷人員可以很方便地設定兼具自動化與個人化的行銷旅程,銷售人員也能查看完整的顧客檔案,即時提供更好的銷售服務。\nQ: CDP 和 CRM 有什麼不一樣?\nCDP 用於收集、整合、管理客戶的數據,而 CRM 則用於管理與客戶的關係,包括銷售、客服和行銷。\nCDP 主要聚焦在數據上,通常會將來自不同來源(如網站、社交媒體、電子郵件等)的數據收集起來,並將其建立為一個單一且統一的客戶資料庫。這樣可以幫助企業更完整具體地了解客戶,並利用這些數據來改善體驗、提高銷售和增加客戶忠誠度。\n若您已經正在使用 CRM 系統,可
    • ! doc_know_4983 · This chunk continues the Social CDP explanation in Chinese, describing how it differs from tradition
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk continues the Social CDP explanation in Chinese, describing how it differs from traditional CDP by focusing on real-time social channel applications. It includes FAQs comparing CDP with CRM and DMP, emphasizing Omnichat's ability to provide personalized marketing and sales services through data integration. �家諮詢\n免費試用\n免費試用\n專家諮詢\n登入\n價格方案\n打破社群渠道邊界,創造\n個人化顧客輪廓。\n聯繫專人\n線上對話商務\nOMO全通路銷售\nSocial CDP\nSocial CDP 社群顧客資料平台\n資料搜集\n社群渠道資料:WhatsApp、Facebook、Instagram、LINE\n網站行為追蹤\n?\n購物行為追蹤\neCommerce 系統串接\n?\nCRM 系統串接\nPOS 系統串接\n比對分群\n比對顧客全渠道身份,整合為單一顧客輪廓\n顧客自訂屬性資料搜集與管理\n顧客活躍度分群\n顧客轉換潛力分群\n自動化旅程\n自動化顧客旅程,支援 LINE / WhatsApp\n產品瀏覽自動再行銷旅程\n購物車自動再行銷旅程\n重複購買自動化旅程\n其他客製自動化旅程\n成效追蹤\n社群互動追蹤\n網站行為追蹤\n全渠道購物紀錄整合\n跨渠道行銷轉換追蹤\n個人化旅程成效追蹤\n所有功能介紹請洽專員\n聯繫專人\n常見問題\nQ: Social CDP 是什麼?\nSocial CDP 與 CDP 相同
    • ! doc_know_4981 · This chunk is in Chinese and focuses on Taiwanese clients like 補體素 using Omnichat's LINE games and a
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk is in Chinese and focuses on Taiwanese clients like 補體素 using Omnichat's LINE games and automated customer journeys to drive high interaction and remarketing conversion rates. It highlights the integration of marketing tools to improve customer engagement and sales. 耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/clients/type/health-care", "title": "健康保健 - Omnichat", "content": "農純鄉\n購物車再行銷\n官網顧客行銷\n一站式客服系統\n廣播訊息\n分眾貼標籤\n客戶資料與購物紀錄\n自動化 Chatbot\n導購連結\n遊戲化行銷\n全渠道顧客身份互通\nLINE 圖文選單\nFB / IG 留言自動回覆\n選擇 Omnichat 作為 Martech 工具,導轉官網用戶變好友,智能且完整的推播功能有效改善我們的痛點。\n《農純鄉》行銷團隊\n完整故事" }, { "url": "https://www.omnichat.ai/tw/hubspot", "title": "整合 HubSpot 與 LINE, 強化社群 CRM、銷售、再行銷 |Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/cdp-pricing", "title": "Social CDP 價格方案 - Omnichat", "content": "跳至主要內容\nLOGO\n平
    TP 1
    FP 4
    FN 0

    回答品質

    100.0%
    相關性
    100.0%
    完整性
    100.0%
    正確性
    100.0%
    加權拆解 · 三層 coverage
    I 核心
    100.0% · w 60%
    II 重要
    III 補充
    AI 回覆
    馬上為您找找看相關內容 📋 您好,我是 Omnichat 客服 Omnichat,很高興為您服務! Omnichat 的 Social CDP(社群顧客資料平台)確實可以幫助您統一客戶資料。它能從多元渠道(如 LINE、Facebook、Instagram、WhatsApp 及網站等)收集數據,並整合為單一且完整的顧客檔案。這樣不僅讓企業能夠更精準地了解每一位顧客,也方便行銷與銷售人員即時查看完整的顧客輪廓,進而提供個人化的服務體驗。 此外,Social CDP 支援與 CRM、POS 及電商系統串接,協助企業將分散在不同平台的資料整合起來,建立統一的客戶資料庫。這有助於提升體驗、增加銷售與提高客戶忠誠度。 如果您想了解更多功能細節或價格方案,歡迎參考官方介紹頁面: [Social CDP 方案詳情](https://www.omnichat.ai/tw/cdp-pricing/) 如需進一步諮詢或預約專人說明,也可以直接在官網填寫表單,我們會有專人與您聯繫。請問還有其他想了解的地方嗎?
    預期答案 · 加權拆解
    I 核心必答 w 60%
    • Omnichat的Social CDP提供客戶資料統一功能
    • 可以幫助您整合來自不同渠道的客戶資料
    Judge 推理
    這個回答完全符合用戶的問題,清楚地說明了Omnichat的Social CDP可以統一客戶資料的功能,並且提供了詳細的說明,涵蓋了所有關鍵點,因此在相關性、完整性和正確性上都得到了滿分。
  • 案例 784F2F91

    請問你們的客服平台可以整合哪些社交媒體呢?

    已完成
    第 1 次嘗試 · 已完成 38960ms
    腳本進度 · early_return ✗ 卡關
    STEP
    01

    觸發條件

    ✗ 未進入 early_return
    STEP
    02

    資訊收集

    — 此案例不測
    此案例 info_held 為空 — bot 不需問取資訊
    STEP
    03

    API 工具

    — 此案例不測
    此案例 expected_tools 為空 — bot 不需呼叫工具
    STEP
    04

    回覆規則

    ● bot 已回覆(單問單答案例,未啟用多輪迴圈)
    測試 2 步 · 此案例不測 2 步
    對話流程 · 1 turn
    Turn 1 STEP 03 · STEP 04 → search_unified
    USER請問你們的客服平台可以整合哪些社交媒體呢?
    BOT馬上為您找找看相關內容 📋 您好,我是 Omnichat 客服小幫手,很高興為您服務! Omnichat 的客服平台可以整合多個主流社交媒體與通訊軟體,包括: - LINE - Facebook Messenger - Instagram - WhatsApp - WeChat 微信公眾號 - 網站 Live Chat 這些平台的訊息都能集中在 Omnichat 的系統中統一管理,讓您的客服團隊能夠即時回覆並提升效率。 您可以參考我們的全渠道客服系統詳細介紹頁面: [全渠道客服系統功能說明](https://www.omnichat.ai/zh-hk/customer-service/) 如果您有特定想了解的整合方式或其他需求,也歡迎隨時告訴我!

    知識檢索

    0.0%
    Precision
    0.0%
    Recall
    0.0%
    F1
    0.0%
    預期 (2)
    • doc_know_4970 · This chunk highlights Omnichat HK's client success stories and platform capabilities, including AI-d
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk highlights Omnichat HK's client success stories and platform capabilities, including AI-driven WhatsApp commerce boosting transaction values and automated chatbot handling over 90% of inquiries for Hong Kong Life. It underscores Omnichat's role in enhancing marketing efficiency and customer relationships. 's Premier Omnichannel Conversational AI Platform", "content": "Eatizen\nWe utilised Omni-AI to empower our teams for enhanced efficiency, better data analysis and continuously achieving optimal results.\n— Eileen Tang, Head of Digital Business of Maxim’s Caterers Limited\nView More" }, { "url": "https://www.omnichat.ai/hk/facebook-messenger", "title": "Facebook Messenger Automation & Marketing for Business|Omnichat HK", "content": "Hong Kong Life\nWhatsApp Business solutions enhance the efficiency of customer services, with the automated chatbot handling over 90% of general enquiries, it allows our team to focus on marketing work and nurturing deeper customer relationships.\n– Jonathan Ko, Chief Marketing Officer of Hong Kong Life\nView More" }, { "url": "https://www.omnichat.ai/hk/partner-program", "title": "Partner with Omnichat to Drive Collective Success|Omnichat HK", "content": "Skip to content\nOmnichat Logo\nPlatforms\nChannels\nWhatsApp Business Platform (API)\nFacebook Messenger\nInstagram\nLINE\nWeChat\nTikTok\nWebsite Live Chat\nIntegrations\nSalesforce Integration\nEmarsys Integration\nHubSpot Integration\nMeta Ads Platform Integration\nProducts\nSolutions\nCustomer Service\nMarketing\nOMO Sales\nSocial CDP\nnew\nHuman Resources\nnew\nFeatures\nBroadcast\nCoupons\nSales Performance Tracking\nWhatsApp Flows\nMembership System\nAutomated Customer Journey\nOmni AI\nWhatsApp Catalog & Payment\nAbandoned Cart Remarketing\nInteractive Games\nWebsite Remarketing\nCustomers\nResources\nBlog\nE-books\nEvents\nCompany\nAbout Us\nMedia Centre\nPartner Program\nDemo\nTrial\nTrial\nDemo\nLogin\nPartner with Omnichat for greater success\nJoin hands with Omnichat, the ultimate catalyst for merchants seeking higher conversions and increased revenue through WhatsApp chat commerce.\nApply Now\nTypes of Partnership\nSolution Provider\nOffer businesses software solutions or services such as E-commerce Solutions, CRMs and Point of Sales (POS) Systems\nDigital Agency\nRun digital campaigns for clients to enhance their sales, marketing and conversational support needs\nSoftware Reseller\nProvide a cost-effective and scalable solution for businesses along with efficient adoption and utilisation of technology in various industry sectors\nWhy Partner with Omnichat?\nRevenue Acceleration\nUnleash limitless opportunities for revenue growth and experience substantial financial benefits by incorporating new conversational experience solutions into
    • doc_know_4953 · This chunk concludes the About section and invites readers to join Omnichat's global team. It also i
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk concludes the About section and invites readers to join Omnichat's global team. It also includes a call to action for booking demos and consultations, highlighting Omnichat's tailored solutions across customer service, marketing automation, OMO sales, and Social CDP. at\nJoin\nGlobal Team\nOmnichat is a global platform that enables brands to access business opportunities and create value worldwide. Our services are available in Hong Kong, Taiwan, Singapore, Malaysia, Thailand, and other regions, with plans for further expansion.\nIf you share our vision, we welcome you to join us and become a part of the Omnichat community!\nOur Openings\nBook a Demo\nPlease fill in the form below and we will be in touch shortly.\n1-on-1 consultation\nTailor-made solutions\nSuccessful use cases\nFirst Name\nLast Name\nContact Number\nBusiness Email\nJob Title\nCompany Name\nCompany Website\nYour Requirements\nCustomer Service\nMarketing Automation\nOMO Sales\nSocial CDP\nOther Requirements\nSubmit\nRegion\n-\nSuccess\nThanks for filling out your information, and we will get in touch soon!" }, { "url": "https://www.omnichat.ai/success-story/fila", "title": "FILA's Website Conversion Jumped by 3.5x through WhatsApp|Omnichat", "content": "Abandoned Cart Remarketing\nAutomatically send WhatsApp, LINE, Facebook messages to remind customers of unchecked items." }, { "url": "https://www.omnichat.ai/instagram-direct", "title": "Instagram Automated Conversational Commerce Integration|Omnichat", "content": "Automated Customer Journey\nIntegrate your data across different platforms and create automated personalized interactions.\nView More" }, { "url": "https://www.omnichat.ai/events", "title": "Events - Omnichat", "content": "Omnichannel Customer Attraction Strategy: Driving Online and Offline Traffic with WhatsApp and MTR* advertising\nSpeaker\nLukfook Jewellery | Nash Chan, Senior E-Commerce Manager,\nJCDecaux Transport | Chris Ng, Associate Programmatic Sales Director\nOmnichat | Wendy Chan, Account Director\nInformation\nType | Webinar\nDate | 2025/06/25 Wednesday\nTime | 14:30\n-16:00\nLocation | Zoom\nRegister Now" }, { "url": "https://www.omnichat.ai/omo-sales", "title": "OMO Sales | Seamlessly Integrate Online and Offline|Omnichat", "content": "Skip to content\nOmnichat Logo\nPlatforms\nChannels\nWhatsApp Business Platform (API)\nFacebook
    意料之外 (5)
    • ! doc_know_4982 · This chunk, in Chinese, details Omnichat's Social CDP pricing and features, including multi-channel
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk, in Chinese, details Omnichat's Social CDP pricing and features, including multi-channel data collection from LINE, Facebook, Instagram, WhatsApp, and website tracking. It explains integration with CRM and POS systems, customer profile unification, automated journeys, and marketing analytics. "https://www.omnichat.ai/tw/cdp-pricing", "title": "Social CDP 價格方案 - Omnichat", "content": "跳至主要內容\nLOGO\n平台\n對話渠道\nLINE 官方帳號\nFacebook Messenger\nInstagram\nTikTok\nWechat 微信公眾號\nWhatsApp\n網站\n系統整合\nSalesforce 整合\nHubSpot 整合\nInsider 整合\nSurveyCake 整合\nEmarsys 整合\n產品\n解決方案\n客服方案\n行銷方案\nOMO 方案\nSocial CDP\nnew\n社群廣告強化\nnew\n精選功能\nOmni AI\nLINE 通知型訊息\nMeta Ads 廣告整合\n自動顧客旅程\n發票登錄模組\n會員關係管理\n購物車再行銷\n互動抽獎遊戲\n優惠券管理\n顧客獎勵點數\nLINE 對話下單\n綁定銷售人員\n案例\n產業\n肌膚保養\n寵物用品\n流行服飾\n鞋包配件\n食品零嘴\n娛樂玩具\n生活用品\n健康保健\n旅遊觀光\n價格\n行銷與客服方案\nOMO 全渠道銷售\nSocial CDP\n資源\n部落格\n行銷電子書\n近期活動\n關於 Omnichat\n品牌故事\n商業策略顧問\n專家諮詢\n免費試用\n免費試用\n專家諮詢\n登入\n價格方案\n打破社群�
    • ! doc_know_4983 · This chunk continues the Social CDP explanation in Chinese, describing how it differs from tradition
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk continues the Social CDP explanation in Chinese, describing how it differs from traditional CDP by focusing on real-time social channel applications. It includes FAQs comparing CDP with CRM and DMP, emphasizing Omnichat's ability to provide personalized marketing and sales services through data integration. �家諮詢\n免費試用\n免費試用\n專家諮詢\n登入\n價格方案\n打破社群渠道邊界,創造\n個人化顧客輪廓。\n聯繫專人\n線上對話商務\nOMO全通路銷售\nSocial CDP\nSocial CDP 社群顧客資料平台\n資料搜集\n社群渠道資料:WhatsApp、Facebook、Instagram、LINE\n網站行為追蹤\n?\n購物行為追蹤\neCommerce 系統串接\n?\nCRM 系統串接\nPOS 系統串接\n比對分群\n比對顧客全渠道身份,整合為單一顧客輪廓\n顧客自訂屬性資料搜集與管理\n顧客活躍度分群\n顧客轉換潛力分群\n自動化旅程\n自動化顧客旅程,支援 LINE / WhatsApp\n產品瀏覽自動再行銷旅程\n購物車自動再行銷旅程\n重複購買自動化旅程\n其他客製自動化旅程\n成效追蹤\n社群互動追蹤\n網站行為追蹤\n全渠道購物紀錄整合\n跨渠道行銷轉換追蹤\n個人化旅程成效追蹤\n所有功能介紹請洽專員\n聯繫專人\n常見問題\nQ: Social CDP 是什麼?\nSocial CDP 與 CDP 相同
    • ! doc_know_4984 · This chunk provides further FAQs in Chinese about Social CDP, clarifying its role in integrating cus
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk provides further FAQs in Chinese about Social CDP, clarifying its role in integrating customer data for personalized experiences. It explains the distinctions between CDP, CRM, and DMP, and invites users to schedule consultations for tailored solutions and case studies. 請洽專員\n聯繫專人\n常見問題\nQ: Social CDP 是什麼?\nSocial CDP 與 CDP 相同的地方是,從多元渠道搜集數據,替企業整合出每一位顧客完整、精準的顧客檔案,並分析出顧客的決策旅程,以提供個人化的服務體驗。\n不同的地方在於,Social CDP 專注於最即時有效的社群渠道應用,行銷人員可以很方便地設定兼具自動化與個人化的行銷旅程,銷售人員也能查看完整的顧客檔案,即時提供更好的銷售服務。\nQ: CDP 和 CRM 有什麼不一樣?\nCDP 用於收集、整合、管理客戶的數據,而 CRM 則用於管理與客戶的關係,包括銷售、客服和行銷。\nCDP 主要聚焦在數據上,通常會將來自不同來源(如網站、社交媒體、電子郵件等)的數據收集起來,並將其建立為一個單一且統一的客戶資料庫。這樣可以幫助企業更完整具體地了解客戶,並利用這些數據來改善體驗、提高銷售和增加客戶忠誠度。\n若您已經正在使用 CRM 系統,可
    • ! doc_know_4981 · This chunk is in Chinese and focuses on Taiwanese clients like 補體素 using Omnichat's LINE games and a
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk is in Chinese and focuses on Taiwanese clients like 補體素 using Omnichat's LINE games and automated customer journeys to drive high interaction and remarketing conversion rates. It highlights the integration of marketing tools to improve customer engagement and sales. 耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/clients/type/health-care", "title": "健康保健 - Omnichat", "content": "農純鄉\n購物車再行銷\n官網顧客行銷\n一站式客服系統\n廣播訊息\n分眾貼標籤\n客戶資料與購物紀錄\n自動化 Chatbot\n導購連結\n遊戲化行銷\n全渠道顧客身份互通\nLINE 圖文選單\nFB / IG 留言自動回覆\n選擇 Omnichat 作為 Martech 工具,導轉官網用戶變好友,智能且完整的推播功能有效改善我們的痛點。\n《農純鄉》行銷團隊\n完整故事" }, { "url": "https://www.omnichat.ai/tw/hubspot", "title": "整合 HubSpot 與 LINE, 強化社群 CRM、銷售、再行銷 |Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/cdp-pricing", "title": "Social CDP 價格方案 - Omnichat", "content": "跳至主要內容\nLOGO\n平
    • ! doc_know_4986 · This chunk includes Chinese content about customer service solutions with a 30% booking rate increas
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk includes Chinese content about customer service solutions with a 30% booking rate increase for Benefit, social ad enhancement case studies, and a success story of Timberland's 7x cart conversion rate. It reflects Omnichat's focus on integrated marketing and customer service strategies in the Taiwanese market. �際案例\nFull Name 姓名\nContact 聯絡電話\nEmail\nJob Title 職稱\nCompany Name 公司名稱\nCompany Website 公司網址\nYour Requirements 您的需求\nCS 全渠道客服\nMA 自動化行銷\nOMO 銷售\nSocial CDP\nOther Requirements 其他需求\n送出資料\nRegion\n-\n成功送出\n感謝您的填寫,表單已經成功送出,請等待專人與您聯繫。" }, { "url": "https://www.omnichat.ai/tw/customer-service", "title": "全渠道一站式客服方案 - Omnichat", "content": "30\n%\n預約率\n前往成功案例\nBenefit 顧客現在可於網站或通訊軟件,直接預約其皇牌蜜蠟修眉、脫唇毛等專屬服務,令預約率大幅提高30%!\n前往成功案例" }, { "url": "https://www.omnichat.ai/tw/social-ad-enhancement", "title": "社群廣告強化:跨渠道使用 FB、IG、LINE、會員數據加強廣告投放 - Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/success-story/timberland", "title": "Timberland 線上線下引流,購物車轉換率高達 7 倍 - Omnichat", "content": "購物車
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    回答品質

    56.7%
    相關性
    50.0%
    完整性
    30.0%
    正確性
    90.0%
    AI 回覆
    馬上為您找找看相關內容 📋 您好,我是 Omnichat 客服小幫手,很高興為您服務! Omnichat 的客服平台可以整合多個主流社交媒體與通訊軟體,包括: - LINE - Facebook Messenger - Instagram - WhatsApp - WeChat 微信公眾號 - 網站 Live Chat 這些平台的訊息都能集中在 Omnichat 的系統中統一管理,讓您的客服團隊能夠即時回覆並提升效率。 您可以參考我們的全渠道客服系統詳細介紹頁面: [全渠道客服系統功能說明](https://www.omnichat.ai/zh-hk/customer-service/) 如果您有特定想了解的整合方式或其他需求,也歡迎隨時告訴我!
    預期答案
    請問您是指 WhatsApp Business、Facebook Messenger 還是 Instagram 呢?我們的系統支援這些平台的整合。
    Judge 推理
    這個回覆未能遵循要求的風格,沒有詢問用戶具體想了解的社交媒體整合需求,導致相關性和完整性得分較低。
    遺漏要點 (1)
    • 未詢問具體的社交媒體整合需求
  • 案例 2A9A5629

    我聽說可以用 WhatsApp 自動化來吸引和留住客戶,這個到底怎麼做?

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    測試 2 步 · 此案例不測 2 步
    對話流程 · 1 turn
    Turn 1 STEP 03 · STEP 04 → search_unified
    USER我聽說可以用 WhatsApp 自動化來吸引和留住客戶,這個到底怎麼做?
    BOT馬上為您找找看相關內容 📋 您好,我是 Omnichat 客服小幫手,很高興為您解答 WhatsApp 自動化吸引與留住客戶的做法! 根據 Omnichat 的實際案例與功能,以下是 WhatsApp 自動化常見的應用方式: 1. 自動化顧客旅程 - 透過 WhatsApp 自動傳送個人化訊息,針對新客戶自動推送品牌介紹、優惠券或歡迎訊息,提升品牌熟悉度與互動率。 - 根據顧客在不同階段(如首次互動、購物車未結帳、回購等)自動調整訊息內容,提高轉換率。 2. 購物車再行銷 - 當顧客將商品加入購物車但未結帳時,系統可自動發送 WhatsApp 提醒訊息,有效提升結帳率。例如 Timberland 與 FILA 實際應用後,購物車轉換率分別提升 7 倍與 3.5 倍。 3. 即時互動與標籤分眾 - 利用 WhatsApp Chatbot 即時回覆常見問題,減少等待時間。 - 顧客互動後自動加上標籤,方便日後精準推播活動或促銷內容。 4. 遊戲化行銷 - 結合刮刮卡、幸運輪盤等遊戲模組,提升顧客參與度並吸引回訪。 5. 整合 CRM 與會員資料 - 將 WhatsApp 聯絡人資料整合至後台,可依據會員等級或消費紀錄,自動推播專屬優惠或提醒訊息。 更多詳細案例與功能介紹,歡迎參考: - Omnichat 全渠道一站式客服方案:https://www.omnichat.ai/tw/customer-service - 自動化顧客旅程說明:https://www.omnichat.ai/zh-hk/customer-journey/ - 購物車未結帳提醒:https://www.omnichat.ai/tw/cart-abandonment-recovery 如果您想了解如何實際設定 WhatsApp 自動化流程或需要產品推薦,也可以告訴我您的產業類型或需求,我可以提供更具體的建議!

    知識檢索

    50.0%
    Precision
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    Recall
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    F1
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    預期 (2)
    • doc_know_4965 · This chunk promotes a webinar on mastering holiday business opportunities, co-organized by Omnichat
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk promotes a webinar on mastering holiday business opportunities, co-organized by Omnichat and SHOPLINE. It outlines marketing strategies for major shopping holidays, featuring solutions like WhatsApp automation, bulk broadcasting, coupons, games, and cart reminders to boost sales and customer engagement. Products\nSolutions\nCustomer Service\nMarketing\nOMO Sales\nSocial CDP\nnew\nHuman Resources\nnew\nFeatures\nBroadcast\nCoupons\nSales Performance Tracking\nWhatsApp Flows\nMembership System\nAutomated Customer Journey\nOmni AI\nWhatsApp Catalog & Payment\nAbandoned Cart Remarketing\nInteractive Games\nWebsite Remarketing\nCustomers\nResources\nBlog\nE-books\nEvents\nCompany\nAbout Us\nMedia Centre\nPartner Program\nDemo\nTrial\nTrial\nDemo\nLogin\nMastering Holiday Business Opportunities\nYour One-Stop Guide to Effective Promotional Strategies\nDate: August 20, 2025 (WED)\nTime: 15:00 – 16:00\nFormat: Webinar\nLanguage: Cantonese\nRegister Now\nAs shopping holidays approach, including the Mid-Autumn Festival and Halloween in October, Singles’ Day and Black Friday in November, and Double Twelve, Christmas Eve, Christmas, and New Year’s Eve in December, Omnichat has partnered with e-commerce experts at SHOPLINE to create a comprehensive holiday marketing strategy! We will provide a variety of marketing solutions tailored to different holidays, helping you navigate the promotional periods with ease, stimulate customer spending, and boost sales!\nSign up now for our webinar and gain access to a wealth of case studies that will help you stand out during this shopping season!\nHighlights\nSHOPLINE\n✅ Analyse holiday marketing trends for you to grasp consumer shopping preferences, behaviours, and concerns easily\n✅ Share how to properly plan year-end promotion strategies, face the challenges of intensive triple-stack campaigns, and stimulate consumer spending\n✅ Boost year-end performance significantly by using SHOPLINE’s “Send Coupons” feature to offer a variety of great deals\n✅ Leverage SHOPLINE’s OMO model to attract consumers by combining online and offline channels, driving sales growth\n✅ Utilise SHOPLINE’s built-in customer segmentation, Smart Push, eDM, and other features to prevent customer churn\nOmnichat\n✅ 24/7 WhatsApp automation secrets for attracting and retaining customers, managing holiday order inquiries\n✅ Bulk whatsApp broadcasting targeting different customer segments with exclusive offers\n✅ WhatsApp coupons and games to enhance holiday shopping desire and brand engagement\n✅ Countdown to coupon expiration and limited distribution to maximise year-end sales\n✅ Automated WhatsApp cart reminders to reduce cart abandonment\n✅ Sharing WhatsApp Marketing use cases\nSpeakers\nRuby Chan\nHead
    • doc_know_4981 · This chunk is in Chinese and focuses on Taiwanese clients like 補體素 using Omnichat's LINE games and a
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk is in Chinese and focuses on Taiwanese clients like 補體素 using Omnichat's LINE games and automated customer journeys to drive high interaction and remarketing conversion rates. It highlights the integration of marketing tools to improve customer engagement and sales. 耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/clients/type/health-care", "title": "健康保健 - Omnichat", "content": "農純鄉\n購物車再行銷\n官網顧客行銷\n一站式客服系統\n廣播訊息\n分眾貼標籤\n客戶資料與購物紀錄\n自動化 Chatbot\n導購連結\n遊戲化行銷\n全渠道顧客身份互通\nLINE 圖文選單\nFB / IG 留言自動回覆\n選擇 Omnichat 作為 Martech 工具,導轉官網用戶變好友,智能且完整的推播功能有效改善我們的痛點。\n《農純鄉》行銷團隊\n完整故事" }, { "url": "https://www.omnichat.ai/tw/hubspot", "title": "整合 HubSpot 與 LINE, 強化社群 CRM、銷售、再行銷 |Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/cdp-pricing", "title": "Social CDP 價格方案 - Omnichat", "content": "跳至主要內容\nLOGO\n平
    意料之外 (4)
    • ! doc_know_4986 · This chunk includes Chinese content about customer service solutions with a 30% booking rate increas
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk includes Chinese content about customer service solutions with a 30% booking rate increase for Benefit, social ad enhancement case studies, and a success story of Timberland's 7x cart conversion rate. It reflects Omnichat's focus on integrated marketing and customer service strategies in the Taiwanese market. �際案例\nFull Name 姓名\nContact 聯絡電話\nEmail\nJob Title 職稱\nCompany Name 公司名稱\nCompany Website 公司網址\nYour Requirements 您的需求\nCS 全渠道客服\nMA 自動化行銷\nOMO 銷售\nSocial CDP\nOther Requirements 其他需求\n送出資料\nRegion\n-\n成功送出\n感謝您的填寫,表單已經成功送出,請等待專人與您聯繫。" }, { "url": "https://www.omnichat.ai/tw/customer-service", "title": "全渠道一站式客服方案 - Omnichat", "content": "30\n%\n預約率\n前往成功案例\nBenefit 顧客現在可於網站或通訊軟件,直接預約其皇牌蜜蠟修眉、脫唇毛等專屬服務,令預約率大幅提高30%!\n前往成功案例" }, { "url": "https://www.omnichat.ai/tw/social-ad-enhancement", "title": "社群廣告強化:跨渠道使用 FB、IG、LINE、會員數據加強廣告投放 - Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/success-story/timberland", "title": "Timberland 線上線下引流,購物車轉換率高達 7 倍 - Omnichat", "content": "購物車
    • ! doc_know_4980 · This chunk contains client testimonials from OPTICAL 88 emphasizing WhatsApp's effectiveness over tr
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk contains client testimonials from OPTICAL 88 emphasizing WhatsApp's effectiveness over traditional email, with high click-through rates. It also mentions gamification features and Facebook Messenger automation, illustrating Omnichat's multi-channel conversational commerce capabilities. prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.\n– Andrea Chan, Digital Marketing Manager of OPTICAL 88\nView More" }, { "url": "https://www.omnichat.ai/hk/game-modules", "title": "Gamification|Engage Customers with Gashapon, Draw Lots|Omnichat HK", "content": "OPTICAL 88\nWe have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.\n– Andrea Chan, Digital Marketing Manager of OPTICAL 88\nView More" }, { "url": "https://www.omnichat.ai/tw/facebook-messenger", "title": "Facebook Messenger 自動化行銷與客服 - Omnichat", "content": "自動化顧客旅程\n整合跨系統顧客數據,自動執行一連串個人化互動。\n查看功能說明" }, { "url": "https://www.omnichat.ai/tw/line-official-account", "title": "LINE 官方帳號進階應用,行銷、客服、銷售、分店管理 - Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/salesforce-integration", "title": "Omnichat 與 Salesforce 系統整合, 優化顧客關係管理 |Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好
    • ! doc_know_4987 · ": "Timberland 線上線下引流,購物車轉換率高達 7 倍 - Omnichat", "content": "購物車再行銷\n自動發送 WhatsApp、LINE、Facebook 訊息,
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      ": "Timberland 線上線下引流,購物車轉換率高達 7 倍 - Omnichat", "content": "購物車再行銷\n自動發送 WhatsApp、LINE、Facebook 訊息,提醒顧客購物車尚有未結帳商品。" }, { "url": "https://www.omnichat.ai/tw/success-story/fila", "title": "FILA WhatsApp 推廣,網站轉換率躍升 3.5 倍 - Omnichat", "content": "購物車再行銷\n自動發送 WhatsApp、LINE、Facebook 訊息,提醒顧客購物車尚有未結帳商品。" }, { "url": "https://www.omnichat.ai/tw/cart-abandonment-recovery", "title": "購物車未結帳提醒 - Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/surveycake", "title": "SurveyCake x Omnichat:透過 LINE、FB、IG、WhatsApp 發放問卷同時整合數據再行銷", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" } ]
    • ! doc_know_4983 · This chunk continues the Social CDP explanation in Chinese, describing how it differs from tradition
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk continues the Social CDP explanation in Chinese, describing how it differs from traditional CDP by focusing on real-time social channel applications. It includes FAQs comparing CDP with CRM and DMP, emphasizing Omnichat's ability to provide personalized marketing and sales services through data integration. �家諮詢\n免費試用\n免費試用\n專家諮詢\n登入\n價格方案\n打破社群渠道邊界,創造\n個人化顧客輪廓。\n聯繫專人\n線上對話商務\nOMO全通路銷售\nSocial CDP\nSocial CDP 社群顧客資料平台\n資料搜集\n社群渠道資料:WhatsApp、Facebook、Instagram、LINE\n網站行為追蹤\n?\n購物行為追蹤\neCommerce 系統串接\n?\nCRM 系統串接\nPOS 系統串接\n比對分群\n比對顧客全渠道身份,整合為單一顧客輪廓\n顧客自訂屬性資料搜集與管理\n顧客活躍度分群\n顧客轉換潛力分群\n自動化旅程\n自動化顧客旅程,支援 LINE / WhatsApp\n產品瀏覽自動再行銷旅程\n購物車自動再行銷旅程\n重複購買自動化旅程\n其他客製自動化旅程\n成效追蹤\n社群互動追蹤\n網站行為追蹤\n全渠道購物紀錄整合\n跨渠道行銷轉換追蹤\n個人化旅程成效追蹤\n所有功能介紹請洽專員\n聯繫專人\n常見問題\nQ: Social CDP 是什麼?\nSocial CDP 與 CDP 相同
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    加權拆解 · 三層 coverage
    I 核心
    60.0% · w 60%
    • 我們的 webinar 將展示如何使用 WhatsApp 自動化來吸引和留住客戶
    • 包括廣播訊息、優惠券和自動化購物車提醒等技巧
    • 幫助你提升銷售和客戶參與度
    II 重要
    III 補充
    AI 回覆
    馬上為您找找看相關內容 📋 您好,我是 Omnichat 客服小幫手,很高興為您解答 WhatsApp 自動化吸引與留住客戶的做法! 根據 Omnichat 的實際案例與功能,以下是 WhatsApp 自動化常見的應用方式: 1. 自動化顧客旅程 - 透過 WhatsApp 自動傳送個人化訊息,針對新客戶自動推送品牌介紹、優惠券或歡迎訊息,提升品牌熟悉度與互動率。 - 根據顧客在不同階段(如首次互動、購物車未結帳、回購等)自動調整訊息內容,提高轉換率。 2. 購物車再行銷 - 當顧客將商品加入購物車但未結帳時,系統可自動發送 WhatsApp 提醒訊息,有效提升結帳率。例如 Timberland 與 FILA 實際應用後,購物車轉換率分別提升 7 倍與 3.5 倍。 3. 即時互動與標籤分眾 - 利用 WhatsApp Chatbot 即時回覆常見問題,減少等待時間。 - 顧客互動後自動加上標籤,方便日後精準推播活動或促銷內容。 4. 遊戲化行銷 - 結合刮刮卡、幸運輪盤等遊戲模組,提升顧客參與度並吸引回訪。 5. 整合 CRM 與會員資料 - 將 WhatsApp 聯絡人資料整合至後台,可依據會員等級或消費紀錄,自動推播專屬優惠或提醒訊息。 更多詳細案例與功能介紹,歡迎參考: - Omnichat 全渠道一站式客服方案:https://www.omnichat.ai/tw/customer-service - 自動化顧客旅程說明:https://www.omnichat.ai/zh-hk/customer-journey/ - 購物車未結帳提醒:https://www.omnichat.ai/tw/cart-abandonment-recovery 如果您想了解如何實際設定 WhatsApp 自動化流程或需要產品推薦,也可以告訴我您的產業類型或需求,我可以提供更具體的建議!
    預期答案 · 加權拆解
    I 核心必答 w 60%
    • 我們的 webinar 將展示如何使用 WhatsApp 自動化來吸引和留住客戶
    • 包括廣播訊息、優惠券和自動化購物車提醒等技巧
    • 幫助你提升銷售和客戶參與度
    Judge 推理
    這個回覆提供了 WhatsApp 自動化的多種應用方式,但未能涵蓋關於 webinar 的具體資訊,導致核心內容不完整。
  • 案例 CDFF97F2

    請問Omnichat支持哪些平台進行客戶服務呢?例如WhatsApp、Facebook Messenger等嗎?

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    測試 2 步 · 此案例不測 2 步
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    USER請問Omnichat支持哪些平台進行客戶服務呢?例如WhatsApp、Facebook Messenger等嗎?
    BOT正在為您搜尋最新資料 ⏳ 您好,我是 Omnichat 客服小幫手,很高興為您解答! Omnichat 支援多種主流平台進行客戶服務,包括: - WhatsApp(官方 WhatsApp Business API) - Facebook Messenger - Instagram - LINE - WeChat - TikTok - 網站 Live Chat 您可以在同一個 Omnichat 平台上整合並管理來自這些渠道的訊息,實現跨平台的即時客服、群發訊息、自動化回覆與數據分析,提升團隊協作與服務效率。 如果您想了解更多詳細功能或預約示範,歡迎參考官方網站:[Omnichat 多渠道整合介紹](https://www.omnichat.ai/zh-hk/web-livechat/) 還有其他想了解的平台或功能嗎?我很樂意繼續協助您!

    知識檢索

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    預期 (2)
    • doc_know_4960 · This chunk highlights Omnichat's marketing and customer service solutions with success stories from
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk highlights Omnichat's marketing and customer service solutions with success stories from clients like Sa Sa, achieving 400%+ website sales growth. It also introduces the Partner Program, detailing partnership types, benefits, and application processes to expand Omnichat's market reach. its strategic deployment of Chat Commerce when the epidemic broke out, Sa Sa has stood out in a rapidly changing and highly competitive business environment, leads to 400% YoY growth in website sales!\n– Hong Li, Director of eCommerce at Sa Sa International Holdings Limited\nSuccess story" }, { "url": "https://www.omnichat.ai/customer-service", "title": "All-in-One Omnichannel Customer Service Solution|Omnichat", "content": "14\n%\nClick-through rate\nSuccess story\nOur focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.\n— Howell Wong, Regional Director of Transformation and Operations of SMCP\nSuccess story" }, { "url": "https://www.omnichat.ai/success-story/timberland", "title": "Timberland Achieved 7x Conversion Rate through Conversations| Omnichat", "content": "Abandoned Cart Remarketing\nAutomatically send WhatsApp, LINE, Facebook messages to remind customers of unchecked items." }, { "url": "https://www.omnichat.ai/partner-program", "title": "Partner Program - Omnichat", "content": "Skip to content\nOmnichat Logo\nPlatforms\nChannels\nWhatsApp Business Platform (API)\nFacebook Messenger\nInstagram\nLINE\nTikTok\nWeChat\nWebsite Live Chat\nIntegrations\nSalesforce Integration\nEmarsys Integration\nHubSpot Integration\nProducts\nSolutions\nCustomer Service\nMarketing\nOMO Sales\nSocial CDP\nnew\nFeatures\nOmni AI\nnew\nBroadcast\nMeta Ads Platform Integration\nCustomer Journey\nCoupons\nWhatsApp Catalog & Payment\nWhatsApp Flows\nLoyalty Points\nSales Performance Tracking\nInteractive Games\nAbandoned Cart Remarketing\nCustomers\nResources\nBlog\nE-books\nEvents\nCompany\nAbout Us\nPartner Program\nMedia Centre\nDemo\nTrial\nTrial\nDemo\nLogin\nPartner Program\nJoin hands with Omnichat, the ultimate catalyst for merchants seeking higher conversions and increased revenue through chat commerce.\nApply Now\nAre you a Good FIT?\nSolution Provider\nE-commerce Solutions, CRMs, Point of Sales (POS) Systems, etc.\nDigital Agency\nRun digital campaigns for your clients to enhance their sales, marketing and conversational support needs\nSoftware Reseller\nProvide a cost-effective and scalable solution for retail businesses along with efficient adoption and utilization of technology in various industry sectors
    • doc_know_4969 · This chunk features client testimonials from the Hong Kong region, including Eu Yan Sang's successfu
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk features client testimonials from the Hong Kong region, including Eu Yan Sang's successful adoption of an 'Online-merge-Offline' retail approach that increased GMV tenfold. It also mentions other clients like OPTICAL 88 benefiting from WhatsApp's immediacy and interactivity for marketing and customer engagement. content": "Eu Yan Sang\nEu Yan Sang adopted a new retail approach ‘Online-merge-Offline’ to help deliver the omnichannel customer experience, and its Gross Merchandise Volume (GMV) has increased by 10 times.\n– Vivian Chan, Senior Manager (E-Commerce) of Eu Yan Sang (HK) Limited\nView More" }, { "url": "https://www.omnichat.ai/hk/emarsys-integration", "title": "Streamline Marketing with Messaging in Emarsys Journeys|Omnichat HK", "content": "OPTICAL 88\nWe have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.\n– Andrea Chan, Digital Marketing Manager of OPTICAL 88\nView More" }, { "url": "https://www.omnichat.ai/hk/whatsapp-flows", "title": "WhatsApp Flows: Elevate Customer Engagement, Simplify Tasks | Omnichat HK", "content": "OPTICAL 88\nWe have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.\n– Andrea Chan, Digital Marketing Manager of OPTICAL 88\nView More" }, { "url": "https://www.omnichat.ai/hk/media-centre", "title": "Media Centre|Omnichat HK", "content": "Omnichat looks to bag $10m to expand footprint, unveils Agentic AI Platform\nRead Article" }, { "url": "https://www.omnichat.ai/hk/membership-system", "title": "Elevate Customer Loyalty with Omnichat’s Membership System | Omnichat HK", "content": "Bauhaus\nWhatsApp has enabled us to achieve increased sales, improved customer support efficiency, and more optimised marketing campaigns.\n— Frances Wong, Managing Director of Bauhaus\nView More" }, { "url": "https://www.omnichat.ai/hk", "title": "Omnichat HK: Asia's Premier Omnichannel Conversational AI Platform", "content": "Eatizen\nWe utilised Omni-AI to empower our teams for enhanced efficiency, better data analysis and continuously achieving optimal results.\n— Eileen Tang, Head of Digital Business
    意料之外 (5)
    • ! doc_know_4982 · This chunk, in Chinese, details Omnichat's Social CDP pricing and features, including multi-channel
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk, in Chinese, details Omnichat's Social CDP pricing and features, including multi-channel data collection from LINE, Facebook, Instagram, WhatsApp, and website tracking. It explains integration with CRM and POS systems, customer profile unification, automated journeys, and marketing analytics. "https://www.omnichat.ai/tw/cdp-pricing", "title": "Social CDP 價格方案 - Omnichat", "content": "跳至主要內容\nLOGO\n平台\n對話渠道\nLINE 官方帳號\nFacebook Messenger\nInstagram\nTikTok\nWechat 微信公眾號\nWhatsApp\n網站\n系統整合\nSalesforce 整合\nHubSpot 整合\nInsider 整合\nSurveyCake 整合\nEmarsys 整合\n產品\n解決方案\n客服方案\n行銷方案\nOMO 方案\nSocial CDP\nnew\n社群廣告強化\nnew\n精選功能\nOmni AI\nLINE 通知型訊息\nMeta Ads 廣告整合\n自動顧客旅程\n發票登錄模組\n會員關係管理\n購物車再行銷\n互動抽獎遊戲\n優惠券管理\n顧客獎勵點數\nLINE 對話下單\n綁定銷售人員\n案例\n產業\n肌膚保養\n寵物用品\n流行服飾\n鞋包配件\n食品零嘴\n娛樂玩具\n生活用品\n健康保健\n旅遊觀光\n價格\n行銷與客服方案\nOMO 全渠道銷售\nSocial CDP\n資源\n部落格\n行銷電子書\n近期活動\n關於 Omnichat\n品牌故事\n商業策略顧問\n專家諮詢\n免費試用\n免費試用\n專家諮詢\n登入\n價格方案\n打破社群�
    • ! doc_know_4980 · This chunk contains client testimonials from OPTICAL 88 emphasizing WhatsApp's effectiveness over tr
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk contains client testimonials from OPTICAL 88 emphasizing WhatsApp's effectiveness over traditional email, with high click-through rates. It also mentions gamification features and Facebook Messenger automation, illustrating Omnichat's multi-channel conversational commerce capabilities. prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.\n– Andrea Chan, Digital Marketing Manager of OPTICAL 88\nView More" }, { "url": "https://www.omnichat.ai/hk/game-modules", "title": "Gamification|Engage Customers with Gashapon, Draw Lots|Omnichat HK", "content": "OPTICAL 88\nWe have observed that regardless of demographic, our customers overwhelmingly prefer the immediacy and interactivity of WhatsApp over traditional email communications, resulting in up to 26% click-through rate on our messages.\n– Andrea Chan, Digital Marketing Manager of OPTICAL 88\nView More" }, { "url": "https://www.omnichat.ai/tw/facebook-messenger", "title": "Facebook Messenger 自動化行銷與客服 - Omnichat", "content": "自動化顧客旅程\n整合跨系統顧客數據,自動執行一連串個人化互動。\n查看功能說明" }, { "url": "https://www.omnichat.ai/tw/line-official-account", "title": "LINE 官方帳號進階應用,行銷、客服、銷售、分店管理 - Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/salesforce-integration", "title": "Omnichat 與 Salesforce 系統整合, 優化顧客關係管理 |Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好
    • ! doc_know_4970 · This chunk highlights Omnichat HK's client success stories and platform capabilities, including AI-d
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk highlights Omnichat HK's client success stories and platform capabilities, including AI-driven WhatsApp commerce boosting transaction values and automated chatbot handling over 90% of inquiries for Hong Kong Life. It underscores Omnichat's role in enhancing marketing efficiency and customer relationships. 's Premier Omnichannel Conversational AI Platform", "content": "Eatizen\nWe utilised Omni-AI to empower our teams for enhanced efficiency, better data analysis and continuously achieving optimal results.\n— Eileen Tang, Head of Digital Business of Maxim’s Caterers Limited\nView More" }, { "url": "https://www.omnichat.ai/hk/facebook-messenger", "title": "Facebook Messenger Automation & Marketing for Business|Omnichat HK", "content": "Hong Kong Life\nWhatsApp Business solutions enhance the efficiency of customer services, with the automated chatbot handling over 90% of general enquiries, it allows our team to focus on marketing work and nurturing deeper customer relationships.\n– Jonathan Ko, Chief Marketing Officer of Hong Kong Life\nView More" }, { "url": "https://www.omnichat.ai/hk/partner-program", "title": "Partner with Omnichat to Drive Collective Success|Omnichat HK", "content": "Skip to content\nOmnichat Logo\nPlatforms\nChannels\nWhatsApp Business Platform (API)\nFacebook Messenger\nInstagram\nLINE\nWeChat\nTikTok\nWebsite Live Chat\nIntegrations\nSalesforce Integration\nEmarsys Integration\nHubSpot Integration\nMeta Ads Platform Integration\nProducts\nSolutions\nCustomer Service\nMarketing\nOMO Sales\nSocial CDP\nnew\nHuman Resources\nnew\nFeatures\nBroadcast\nCoupons\nSales Performance Tracking\nWhatsApp Flows\nMembership System\nAutomated Customer Journey\nOmni AI\nWhatsApp Catalog & Payment\nAbandoned Cart Remarketing\nInteractive Games\nWebsite Remarketing\nCustomers\nResources\nBlog\nE-books\nEvents\nCompany\nAbout Us\nMedia Centre\nPartner Program\nDemo\nTrial\nTrial\nDemo\nLogin\nPartner with Omnichat for greater success\nJoin hands with Omnichat, the ultimate catalyst for merchants seeking higher conversions and increased revenue through WhatsApp chat commerce.\nApply Now\nTypes of Partnership\nSolution Provider\nOffer businesses software solutions or services such as E-commerce Solutions, CRMs and Point of Sales (POS) Systems\nDigital Agency\nRun digital campaigns for clients to enhance their sales, marketing and conversational support needs\nSoftware Reseller\nProvide a cost-effective and scalable solution for businesses along with efficient adoption and utilisation of technology in various industry sectors\nWhy Partner with Omnichat?\nRevenue Acceleration\nUnleash limitless opportunities for revenue growth and experience substantial financial benefits by incorporating new conversational experience solutions into
    • ! doc_know_4981 · This chunk is in Chinese and focuses on Taiwanese clients like 補體素 using Omnichat's LINE games and a
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk is in Chinese and focuses on Taiwanese clients like 補體素 using Omnichat's LINE games and automated customer journeys to drive high interaction and remarketing conversion rates. It highlights the integration of marketing tools to improve customer engagement and sales. 耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/clients/type/health-care", "title": "健康保健 - Omnichat", "content": "農純鄉\n購物車再行銷\n官網顧客行銷\n一站式客服系統\n廣播訊息\n分眾貼標籤\n客戶資料與購物紀錄\n自動化 Chatbot\n導購連結\n遊戲化行銷\n全渠道顧客身份互通\nLINE 圖文選單\nFB / IG 留言自動回覆\n選擇 Omnichat 作為 Martech 工具,導轉官網用戶變好友,智能且完整的推播功能有效改善我們的痛點。\n《農純鄉》行銷團隊\n完整故事" }, { "url": "https://www.omnichat.ai/tw/hubspot", "title": "整合 HubSpot 與 LINE, 強化社群 CRM、銷售、再行銷 |Omnichat", "content": "補體素\n40 年深耕台灣:補體素 LINE 遊戲創造高互動,20% 再行銷轉換率,讓客人進站就有好感!\n了解完整案例" }, { "url": "https://www.omnichat.ai/tw/cdp-pricing", "title": "Social CDP 價格方案 - Omnichat", "content": "跳至主要內容\nLOGO\n平
    • ! doc_know_4972 · This chunk announces an Omnichat HK webinar event focused on omnichannel customer attraction strateg
      文件 ID
      284b6c47-a858-487d-86fb-595f42a8aa11
      內容
      This chunk announces an Omnichat HK webinar event focused on omnichannel customer attraction strategies using WhatsApp and MTR advertising. It lists speakers from Lukfook Jewellery, JCDecaux Transport, and Omnichat, providing event details and registration information. WhatsApp and MTR* advertising\nSpeaker\nLukfook Jewellery | Nash Chan, Senior E-Commerce Manager,\nJCDecaux Transport | Chris Ng, Associate Programmatic Sales Director\nOmnichat | Wendy Chan, Account Director\nInformation\nType | Webinar\nDate | 2025/06/25 Wednesday\nTime | 14:30\n-16:00\nLocation | Zoom\nRegister Now" }, { "url": "https://www.omnichat.ai/hk/web-livechat", "title": "Website Live Chat: Instant Customer Support|Omnichat HK", "content": "Hong Kong Life\nWhatsApp Business solutions enhance the efficiency of customer services, with the automated chatbot handling over 90% of general enquiries, it allows our team to focus on marketing work and nurturing deeper customer relationships.\n– Jonathan Ko, Chief Marketing Officer of Hong Kong Life\nView More" }, { "url": "https://www.omnichat.ai/hk/whatsapp-business-api", "title": "Official WhatsApp Business API Solution for Commerce|Omnichat HK", "content": "Eatizen\nWe utilised Omni-AI to empower our teams for enhanced efficiency, better data analysis and continuously achieving optimal results.\n— Eileen Tang, Head of Digital Business of Maxim’s Caterers Limited\nView More" }, { "url": "https://www.omnichat.ai/hk/customer-service", "title": "All-in-One Omnichannel Customer Service Solution|Omnichat HK", "content": "14\n%\nClick-through rate\nSuccess story\nOur focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data.\n— Howell Wong, Regional Director of Transformation and Operations of SMCP\nSuccess story" }, { "url": "https://www.omnichat.ai/hk/omo-sales", "title": "OMO Sales | Seamlessly Integrate Online and Offline|Omnichat HK", "content": "Skip to content\nOmnichat Logo\nPlatforms\nChannels\nWhatsApp Business Platform (API)\nFacebook Messenger\nInstagram\nLINE\nWeChat\nTikTok\nWebsite Live Chat\nIntegrations\nSalesforce Integration\nEmarsys Integration\nHubSpot Integration\nMeta Ads Platform Integration\nProducts\nSolutions\nCustomer Service\nMarketing\nOMO Sales\nSocial CDP\nnew\nHuman Resources\n
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    回答品質

    90.0%
    相關性
    100.0%
    完整性
    70.0%
    正確性
    100.0%
    加權拆解 · 三層 coverage
    I 核心
    80.0% · w 60%
    • Omnichat支持多種平台
    • 包括WhatsApp Business、Facebook Messenger、Instagram和LINE
    II 重要
    III 補充
    10.0% · w 10%
    • 幫助商家提供全方位的客戶服務解決方案
    AI 回覆
    正在為您搜尋最新資料 ⏳ 您好,我是 Omnichat 客服小幫手,很高興為您解答! Omnichat 支援多種主流平台進行客戶服務,包括: - WhatsApp(官方 WhatsApp Business API) - Facebook Messenger - Instagram - LINE - WeChat - TikTok - 網站 Live Chat 您可以在同一個 Omnichat 平台上整合並管理來自這些渠道的訊息,實現跨平台的即時客服、群發訊息、自動化回覆與數據分析,提升團隊協作與服務效率。 如果您想了解更多詳細功能或預約示範,歡迎參考官方網站:[Omnichat 多渠道整合介紹](https://www.omnichat.ai/zh-hk/web-livechat/) 還有其他想了解的平台或功能嗎?我很樂意繼續協助您!
    預期答案 · 加權拆解
    I 核心必答 w 60%
    • Omnichat支持多種平台
    • 包括WhatsApp Business、Facebook Messenger、Instagram和LINE
    III 補充說明 w 10%
    • 幫助商家提供全方位的客戶服務解決方案
    Judge 推理
    回覆中提到Omnichat支持多種平台,並列舉了多個平台,符合用戶的查詢需求,但未完整提及幫助商家提供全方位的客戶服務解決方案,因此在完整性上有所欠缺。