產出 #234

env=production · Intelligent Customer Service - Rhino (e875a090-2bd5-4992-9642-7626c7859461) · eval_kind=mixed_qa

已完成
已寫入
8 / 10
通過驗證
8
場景覆蓋
2 / 4
總成本
$0.0453
Tokens
↑349480 / ↓13445
MISSED
2 個 scenario 未被任何 case 涵蓋：1962, 1963。可以重新派發、增加 N 來補。
SUITE
✅ 已寫入 EvalSuite auto-e875a090-r1-053958866。
案例明細（77 筆 — 含已寫入、被拒、retry 軌跡）
  • 品質檢查未通過 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：How do I determine if what I purchased is a Design Your Own (customized) product? know_369253 
      Q: How do I determine if what I purchased is a Design Your Own (customized) product?
A: Any product purchased under "Design Your Own" on the website is considered a customized product. On the cart page, if it's a customized product, there will be a notice under it saying its not eligible for a return or exchange. In the order confirmation email, this is mentioned as well.
    Q
    我怎麼知道我買的是訂製產品嗎?
    A
    任何在網站上標示為「設計你的產品」的商品都被視為訂製產品。在購物車頁面下方會有通知，說明該產品不符合退貨或交換的條件。
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：How do I determine if what I purchased is a Design Your Own (customized) product? know_369253 
      Q: How do I determine if what I purchased is a Design Your Own (customized) product?
A: Any product purchased under "Design Your Own" on the website is considered a customized product. On the cart page, if it's a customized product, there will be a notice under it saying its not eligible for a return or exchange. In the order confirmation email, this is mentioned as well.
    Q
    如果購買的產品是訂製產品，會有什麼通知?
    A
    如果購買的產品是訂製產品，購物車頁面下方會顯示通知，說明該產品不符合退貨或交換的條件。訂單確認郵件中也會提到這一點。
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：How do I determine if what I purchased is a Design Your Own (customized) product? know_369253 
      Q: How do I determine if what I purchased is a Design Your Own (customized) product?
A: Any product purchased under "Design Your Own" on the website is considered a customized product. On the cart page, if it's a customized product, there will be a notice under it saying its not eligible for a return or exchange. In the order confirmation email, this is mentioned as well.
    Q
    怎麼知道我買的產品是訂製產品嗎?
    A
    如果你在網站上購買的產品是「設計你自己的」(Design Your Own)，那就是訂製產品。購物車頁面下方會有通知，說明該產品不符合退貨或交換的條件，訂單確認郵件中也會提到這一點。
    原因
    • 答案與資料來源的重疊度只有 15.6%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 已寫入 EvalSuite 直接問答
    來源素材（點擊查看完整內容）
    • • 產品：Taku Bannai prod_1014194 
      Taku Bannai

Summary: Protect your phone with RHINOSHIELD x Taku Bannai collection. For iPhone and Android.

Description: Born in Tokyo, Taku Bannai is an illustrator whose work centers on collage art, spanning advertising, books, magazines, and jacket artwork. His major projects include visuals for a Volkswagen advertisement, BGM by the theater company Lolo, the film Honey Boy, Coca-Cola’s Ayataka Café, and the CM song BLUE SOULS for Pocari Sweat. With a lyrical perspective on everyday scenery and a minimalist style that intentionally preserves negative space, his works leave room for the viewer’s imagination, allowing many different stories to unfold.
    Q
    Taku Bannai 主要創作是什麼類型的作品?
    A
    Taku Bannai 的作品涵蓋廣告、書籍、雜誌和唱片封面藝術。
  • 語氣不像真人 chat（被 Stage E 拒絕） 直接問答
    來源素材（點擊查看完整內容）
    • • 工具：get_file_resource 100 
      get_file_resource (get_file_resource)

Retrieve company-specific file resource (branch lists, size charts, pricing tables, policies, etc.). Call when the user asks about structured data that may be in uploaded company documents.
    Q
    get_file_resource 是什麼工具?
    A
    get_file_resource 是用於檢索公司特定檔案資源的工具，例如分支列表、尺寸表、價格表和政策等。
    原因
    • chat-realism: internal_role_title (The question uses a technical term 'get_file_resource' that suggests an internal company context, which a typical cus...)
  • 其他 直接問答 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 工具：get_file_resource 100 
      get_file_resource (get_file_resource)

Retrieve company-specific file resource (branch lists, size charts, pricing tables, policies, etc.). Call when the user asks about structured data that may be in uploaded company documents.
    Q
    get_file_resource 是什麼工具？
    A
    get_file_resource 是用於檢索公司特定檔案資源的工具，比如分支列表、尺寸圖、定價表和政策等。
    原因
    • duplicate (scenario, question)
  • 已寫入 EvalSuite 直接問答 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 工具：get_file_resource 100 
      get_file_resource (get_file_resource)

Retrieve company-specific file resource (branch lists, size charts, pricing tables, policies, etc.). Call when the user asks about structured data that may be in uploaded company documents.
    Q
    這個 get_file_resource 是什麼工具?
    A
    get_file_resource 是一個用於檢索公司特定檔案資源的工具，例如分支列表、尺寸表、價格表和政策等。
  • 已寫入 EvalSuite 直接問答
    來源素材（點擊查看完整內容）
    • • 對話流程：產品異常 3829 
      產品異常

## 1. 觸發條件
- 當消費者提到「產品＋異常原因」，例如「手機殼圖案剝落、產品刮傷、按鈕脫落、產品斷裂、殼變形、保護貼浮邊或是觸控不良」等等

## 4. 回覆規則
- Reply:

We apologize for any inconvenience you may have encountered while using our product. We will assist you as soon as possible. 

Please fill out our customer service form, select "After-Sales Inquiry > Product Support," and provide complete order/product information, as well as photos or videos of the product malfunction so that we can provide assistance quickly! Thank you for your cooperation.

Customer Service Form: https://url.rhinoshield.io/io-chatbot
    Q
    請問客服表單的網址是什麼呢？
    A
    客服表單的網址是 https://url.rhinoshield.io/io-chatbot。
  • 品質檢查未通過 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：SolidX/ SolidSuit case affect phone’s mobile payment wireless functions know_368964 
      Q: SolidX/ SolidSuit case affect phone’s mobile payment wireless functions
A: The product itself does not affect your phone’s NFC or wireless charging functions. However, actual performance can vary depending on factors like the NFC reader’s location, the thickness of any attached accessories, and the power of your charger or wireless charging pad. We recommend testing based on your own usage. 
    Q
    加裝配件的厚度會影響手機的移動支付功能嗎?
    A
    實際性能可能會因附加配件的厚度而有所不同，但產品本身不會影響手機的 NFC 或無線充電功能，我們建議根據自己的使用情況進行測試。
    原因
    • 答案與資料來源的重疊度只有 3.4%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：SolidX/ SolidSuit case affect phone’s mobile payment wireless functions know_368964 
      Q: SolidX/ SolidSuit case affect phone’s mobile payment wireless functions
A: The product itself does not affect your phone’s NFC or wireless charging functions. However, actual performance can vary depending on factors like the NFC reader’s location, the thickness of any attached accessories, and the power of your charger or wireless charging pad. We recommend testing based on your own usage. 
    Q
    手機殼會影響行動支付的功能嗎
    A
    這款產品本身不會影響手機的 NFC 或無線充電功能，但實際性能可能會因附加配件的厚度而有所不同，建議依據您的使用情況進行測試。
    原因
    • 答案與資料來源的重疊度只有 3.5%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：SolidX/ SolidSuit case affect phone’s mobile payment wireless functions know_368964 
      Q: SolidX/ SolidSuit case affect phone’s mobile payment wireless functions
A: The product itself does not affect your phone’s NFC or wireless charging functions. However, actual performance can vary depending on factors like the NFC reader’s location, the thickness of any attached accessories, and the power of your charger or wireless charging pad. We recommend testing based on your own usage. 
    Q
    手機殼會影響行動支付的功能嗎
    A
    手機殼本身不會影響手機的 NFC 或無線充電功能，但實際性能可能會因附加配件的厚度而有所不同。建議你根據自己的使用情況進行測試。
    原因
    • 答案與資料來源的重疊度只有 3.5%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：Is the RHINOSHIELD Magnetic Ring reappliable? know_369135 
      Q: Is the RHINOSHIELD Magnetic Ring reappliable?
A: The RHINOSHIELD Magnetic Ring uses a strong one-time adhesive to ensure it stays well-attached after installation. We do not suggest reapplying as the adhesive might be affected. Also, we suggest to avoid sticking it on printed designs on your case.
    Q
    磁性環可以再使用嗎
    A
    磁性環使用一次性強力黏著劑，安裝後會保持良好的附著力，不建議再重新使用，因為黏著劑可能會受到影響。
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：Is the RHINOSHIELD Magnetic Ring reappliable? know_369135 
      Q: Is the RHINOSHIELD Magnetic Ring reappliable?
A: The RHINOSHIELD Magnetic Ring uses a strong one-time adhesive to ensure it stays well-attached after installation. We do not suggest reapplying as the adhesive might be affected. Also, we suggest to avoid sticking it on printed designs on your case.
    Q
    磁性環安裝後會保持附著力嗎
    A
    磁性環使用強力的一次性黏著劑，所以安裝後會保持良好的附著力。建議不要重新黏貼，因為黏著劑可能會受影響。
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：Is the RHINOSHIELD Magnetic Ring reappliable? know_369135 
      Q: Is the RHINOSHIELD Magnetic Ring reappliable?
A: The RHINOSHIELD Magnetic Ring uses a strong one-time adhesive to ensure it stays well-attached after installation. We do not suggest reapplying as the adhesive might be affected. Also, we suggest to avoid sticking it on printed designs on your case.
    Q
    這個磁性環可以重複使用嗎
    A
    這個磁性環使用強力一次性黏著劑，安裝後可以保持良好的附著力，不建議重複使用，因為黏著劑可能會受到影響。
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：How many lens protectors are included in one set? know_369227 
      Q: How many lens protectors are included in one set?
A: For iPhone devices: This set includes an installation tool (black acrylic sheet), which contains lens protectors corresponding to the number of lenses for each device.
For Android devices: This set includes two camera lens protectors.
    Q
    請問一組 iPhone 設備的鏡頭保護貼包含幾個?
    A
    一組 iPhone 設備的鏡頭保護貼包含對應於每個設備鏡頭數量的鏡頭保護貼，並且還包括安裝工具（黑色亞克力板）。
    原因
    • 答案與資料來源的重疊度只有 11.9%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：How many lens protectors are included in one set? know_369227 
      Q: How many lens protectors are included in one set?
A: For iPhone devices: This set includes an installation tool (black acrylic sheet), which contains lens protectors corresponding to the number of lenses for each device.
For Android devices: This set includes two camera lens protectors.
    Q
    請問 iPhone 設備的套件包含多少個鏡頭保護貼？
    A
    iPhone 設備的套件包含對應於每個設備鏡頭數量的鏡頭保護貼。
    原因
    • 答案與資料來源的重疊度只有 18.5%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：How many lens protectors are included in one set? know_369227 
      Q: How many lens protectors are included in one set?
A: For iPhone devices: This set includes an installation tool (black acrylic sheet), which contains lens protectors corresponding to the number of lenses for each device.
For Android devices: This set includes two camera lens protectors.
    Q
    請問 iPhone 設備的套件有幾個鏡頭保護貼？
    A
    iPhone 設備的套件包含對應於每個設備鏡頭數量的鏡頭保護貼。
    原因
    • 答案與資料來源的重疊度只有 18.5%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答
    來源素材（點擊查看完整內容）
    • • 知識：Is the RHINOSHIELD Apple Watch case compatible with the official bands from Apple? know_369032 
      Q: Is the RHINOSHIELD Apple Watch case compatible with the official bands from Apple?
A: Yes, our Apple Watch cases are compatible with the straps from Apple and most third-party ones. However, we cannot guarantee that all of them work well with our case as it highly depends on each strap's dimensions.
    Q
    RHINOSHIELD手環跟外殼配合得了嗎？
    A
    我們的手環與大部分 Apple 的手環和許多第三方手環都能良好配合，但無法保證所有手環都能與外殼配合良好，因為這取決於每個手環的尺寸。
    原因
    • 答案與資料來源的重疊度只有 7.7%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 2 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：Is the RHINOSHIELD Apple Watch case compatible with the official bands from Apple? know_369032 
      Q: Is the RHINOSHIELD Apple Watch case compatible with the official bands from Apple?
A: Yes, our Apple Watch cases are compatible with the straps from Apple and most third-party ones. However, we cannot guarantee that all of them work well with our case as it highly depends on each strap's dimensions.
    Q
    這款手環跟你們的外殼能良好配合嗎？
    A
    我們的外殼與官方手環兼容，但無法保證所有手環都能與其外殼良好配合，因為這取決於每個手環的尺寸。
    原因
    • 答案與資料來源的重疊度只有 0.0%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險
  • 品質檢查未通過 直接問答 第 3 次嘗試
    來源素材（點擊查看完整內容）
    • • 知識：Is the RHINOSHIELD Apple Watch case compatible with the official bands from Apple? know_369032 
      Q: Is the RHINOSHIELD Apple Watch case compatible with the official bands from Apple?
A: Yes, our Apple Watch cases are compatible with the straps from Apple and most third-party ones. However, we cannot guarantee that all of them work well with our case as it highly depends on each strap's dimensions.
    Q
    你們的手環跟外殼一定能配合嗎?
    A
    我們的外殼與Apple的手環兼容，但無法保證所有手環都能與外殼良好配合，因為這取決於每個手環的尺寸。
    原因
    • 答案與資料來源的重疊度只有 9.3%（門檻 30%）—— LLM 寫的答案可能偏離了來源，有 hallucination 風險